SUMMARY:

• Data Center Management / Call Center Management / Contingency Planning & Business Continuity /Disaster Recovery planning /Integration & Implementation / Vendor Management / Outsourcing Management / Program & Project Management / IT Department Management / Infrastructure / Professional Services / Managed Services / IT Service Management / Business Analysis - Technical requirements gathering / Telecommunications / LAN/WAN / 10 years of Department (CapEx and Opex) budget experience managing budgets over $5m / 15 years IT Project Management / 20+ years IT experience
• An Information Technology professional, offering 25+ years’ experience in IT and business project management, IT Infrastructure Systems, Department Administration, Vendor Relationship Management, Data Center operations, and Call Center management.
• Specific expertise in IT Department Management, IT Solutions Consulting, Business continuity/disaster recovery, systems analysis and design, LAN/WAN networks, and voice/data/wireless telecommunications.
• Business Continuity & Disaster Recovery, Crisis Management, and Emergency Response programs.
• IT Department Management
• IT Infrastructure Management

TECHNICAL SKILLS:

Key Skill: Technology Leadership / Budget Management / Windows migrations / MS Office Suite (esp. MS Project) / Visio Consulting / Business Analysis (e.g., Requirements) / Integration / SDLC / Team Leadership / Facilities Management / Purchasing / Warehousing / Waterfall Project Management / Technical Writing / Documentation / Logistics Project Planning The following are examples of the types (by category) of the projects I have successfully led in the role of Project Manager

PROFESSIONAL EXPERIENCE

IT Infrastructure Project Manager

Confidential

Responsibilities:

• Miscellaneous IT infrastructure projects mainly involving data center migrations or consolidations. Current project: Expansion of VDI User Base and Optimization in an Imprivata / VMWare environment supporting Citrix end-points.

Contract IT Infrastructure Project Manager

Confidential

Responsibilities:

• Confidential is an Atlanta, Georgia, based contract consulting services company, specializing in information technology, IT infrastructure, data center consolidation & relocation, and business continuity & disaster recovery planning.

Confidential

Project Manager

Responsibilities:

Joined an IT project team working on the contract Confidential has with their client Fiserv for the migration and consolidation of Credit Union core application systems over to Portico (a Fiserv core CU application system)

Confidential

Project Manager

Responsibilities:

• Joined an IT project team working on the contract Confidential has with their client Hexion (chemical manufacturer) for the implementation of IT service improvements

Confidential

Project Manager

Responsibilities:

• Joined an IT project team working on the contract Confidential has with their client Fiserv for the migration and consolidation of the First Data application systems into Fiserv (as a result of the acquisition of First Data by Fiserv)

Confidential

IT Infrastructure Project Manager

Responsibilities:

• Developed and implemented new IT infrastructure in consolidation of NY facility from three floors down to two floors.
• Managed Vendors in the integration of new Audio-Visual systems in the NY office teleconference rooms.
• Relocated IT infrastructure at the Alpharetta location to a newly constructed building and upgraded desktop systems from Win7 toWin10.
• Spearheaded selection and implementation of a new building Badge Access Security system and a Room Booking system including concierge function for equipment provisioning and catering services.

Confidential

VP - IT Disaster Recovery

Responsibilities:

• Defined a new IT application Disaster Recovery plan format.
• Led the contract staff augmentation team in transitioning the GE Capital Retail Division IT application DR plans to the spin-off company Confidential .
• Reformatted and transitioned more than 240 IT application DR plans into ServiceNow Knowledge Articles within a12-month period.
• Conducted third-party Supplier DR Assessments.
• Conducted Disaster Recovery assessments for the Data Center, spanning Application Recovery Plans, Program, and Governance including policy, process & procedures, and OCC Compliance.
• Worked on the IT team for the project to define and configure systems in the proposed co-lo data center to be designated as the alternate Disaster Recovery data center

Confidential

Senior IT Consultant

Responsibilities:

• Led all IT relocation and integration activities in relocation of the corporate office from Detroit, MI to Atlanta, GA.
• Implemented the Audio-Visual and VOIP phone systems, multi-function copier machines, Security system, and MDF/IDF equipment rooms.

Confidential

Senior IT Facilities Manager

Responsibilities

:

• Confidential is the largest subsidiary of Confidential s, Inc., an American bank holding company established in 1891 in Atlanta, GA.
• Served as Project Manager to develop MOP and SOP documents for the bank’s two data centers and “brick and mortar” facilities. Responsible for the Facilities Maintenance of all North America locations.

Confidential

Senior IT Consultant

Responsibilities:

• IT Infrastructure Project Manager at Reed Business Information, a provider of data and analytics, managing infrastructure integration projects following the acquisition of AccuityBankers.
• Data Center Site Preparation Manager for QBE First, a large company providing insurance agent and broker services, managing all data center migration activities for the physical build-out of a 2,000 sq ft co-lo data center hosted by QTS Metro.
• Senior Infrastructure and Disaster Recovery consultant at SITA Aero, a multinational Information Technology company providing IT and telecommunication services to the air transport industry.
• Conducted technical facility and systems audit & evaluation of “Next Generation Data Center” (NGDC) project.
• Served as Team Leader to develop naming standards for NGDC servers and network devices (in a LAN/WAN/VLAN network environment)
• Analyzed and evaluated the Disaster Recovery program.
• Developed application migration process and procedures documentation for Migration Project Managers.

Confidential

IT Services Manager

Responsibilities:

• Served as operations liaison with IT outsourcer for Data Center operations, LAN/WAN management, telecommunications, IT procurement, and IT infrastructure.
• Evaluated effectiveness of the HP/EDS IT outsourced services and developed solutions to improve services.
• Developed significant improvements in Data Center infrastructure and implemented a three-year project plan to upgrade and replace ~300 WinTel servers across five data center locations, switching from Dell to IBM servers.

Confidential

Information Technology Consultant

Responsibilities:

• Senior Project Manager for the “Phase 1” planning and implementation of a $60M full-deployment Emergency Response Program.
• Lead Project Manager within the “Customer Care & Billing” department’s IT PMO group.
• Confidential (aka Confidential )
• Acting Director of Merchant Services for a 24x7 Tier-1 call center with 100+ agents.
• Interim Director of Engineering