SUMMARY:

• Highly accomplished Agile Scrum Master with 8 years of experience working and leading Agile project implementations.
• Continuous improvement oriented professional with a servant leadership emphasis.
• Skilled at leading Agile teams in Information Technology and Finance providing years of expertise in Program Management, Project Management, Software Development (SDLC) and Strategic Planning.
• Extensive experience in Process Improvement, Cross - Functional Team Collaboration, Executive Reporting, Standards Development, Telecommunications, Billing, Ordering, Provisioning, Contract Management, Revenue Assurance, Quality Assurance, Audits and Controls.
• Success in leading the design, development and implementation of enterprise software capabilities to improve customer service, reduce costs and enhance revenues.
• Expert at creating communication channels to inform stakeholders and team members of project status and issue resolution plans.
• Skilled at clarifying business requirements, performing gap analysis between goals and existing procedures/ skill sets, and designing process and system improvements to increase productivity and reduce costs.
• Strong interpersonal skills, highly adept at diplomatically facilitating discussions and negotiations with stakeholders. Recognized project management skills, consistently deliver complex, large-scale projects on time and within budget. Experience working with financial ERP systems (Oracle and SQL) and JAVA based application
• Experienced at working in PEGA and TIBCO SDLC environment
• Very familiar with working with cloud computing. Experienced at leading projects that have on-premise and AWS (Amazon Web Services) cloud based servers
• Proficient at resolving inter team dependencies that included concept delivery teams like DAL (Data Access Layer), DAX, IVR/CTI, Product Configuration, Integration, Migration, Finance, BOI (Back Office Integration)
• Extremely proficient at performing all project activities/Agile ceremonies like Sprint Planning (Iteration Planning), Product Backlogs, Burn Down Charts, RAP meetings, Dependency Mapping Exercise, SDLC within Agile & Waterfall frameworks, Story Points Estimation. Requirements Gathering, Technical Writing, Agile User Story Writing, Gap Analysis of requirements and PRDs
• Extremely proficient at working with the Business Product Owners, Software Developers, Test Engineers, Release Management, Build and Deploy teams and UAT testers
• Experience with Development Testing, Integration Testing, Automation Testing, UI/UX and Web Interface Testing

PROFESSIONAL EXPERIENCE:

Confidential

Agile Scrum Master

Responsibilities:

• Provided Scrum Master leadership to three different scrum teams to automate and integrate Document Management, Digital Signature, and BPM solutions within the agency’s enterprise platforms
• Delivered capabilities integration utilizing API-based subscription solutions to imbed document management and digital signature capabilities within contracting, leasing, and payment system workflows.
• Coached team members to continuously improve methods and deliverables utilizing appropriate Agile principles and good practices. Many of these learning opportunities came during Sprint Retrospectives, and action plans resulting from these.
• Worked with multiple Product Owners and stakeholders to develop Product Backlogs, product roadmaps, and deliverables roadmaps. Built user stories and continuously groomed and prioritized the Product Backlog together with the team(s) and the Product Owner(s).
• Coached Product Owners and stakeholders to value collaboration and communication over requirements contracts. Worked with customers to ensure their daily involvement in story refinement, delivery, and testing. This led to very successful project implementations that exceeded the customer's expectations.
• Worked very closely with the Confidential infrastructure team to help facilitate data exchange between servers on cloud (AWS-Amazon Web Services) and on-premise ( Confidential servers)
• Coached leadership on agile and Scrum Principles. Worked with leadership to gain their trust in the Scrum process and in ensuring they would help protect the Scrum team from outside interference as well as assist in removing impediments that the team could not remove on their own.
• Led all Scrum Ceremonies for both 2 and 3-week Sprints, including sprint planning, story grooming, daily Standups, sprint reviews, and sprint retrospectives.
• Utilized the full capabilities of JIRA for User Story, Epic, and Sprint management.
• Educated product owner on scope creep and managing product backlog
• Developed and spear headed an agency wide communication plan for roll out of the digital signatures tool
• Conducted demos, meetings, technical discussion, reviews and release planning
• Prepared and coordinated project schedules
• Coached Business Analysts on the team to successfully communicate client’s business requirements by translating them into easy-to-understand Agile User Stories in JIRA
• Worked very closely with the Business Analysts on the team to create documentation like the Quick Start Guide for a tool, and other material to get entire agency trained on the Digital Signatures Tool prior to roll out
• Worked closely with solutions architect to provide custom made solutions for digitally signing documents and inter agency agreements by client agencies within the agency

Confidential

Agile Business Analyst

Responsibilities:

• Requirement gathering, user story writing and documentation in Atlassian JIRA within Agile framework
• Expert at Agile implementations - virtual dash boards, configuring Kanban and Scrum Boards, reports, documents and metrics for the concept delivery teams, defect tracking, tracking product backlogs, burn down charts and tracking team progress
• Expert working with JQL (JIRA Query Language), JIRA Filtering and Structures for Initiatives, Features and Deliverables within JIRA
• Responsible for also working as JIRA Admin and working with various JIRA Fields, Components, Project Permissions, Roles and Responsibilities
• Responsible for creating reports and statistical data analysis for projects to measure team progress
• Responsible for creating reports in Excel - sorting, formatting, pivot tables
• Ability to see patterns of use and provide commonJiraand Agile approaches where needed.
• Ability to probe for understanding when working with team requests
• Familiar with Tempo and time tracking in JIRA

Confidential

Agile Business Analyst

Responsibilities:

• One of the key technical business analysts that was instrumental in the launch of the Mainframe Application Platform called the “Horizon Platform” - PEGA and oracle based development platform.
• Responsible for gap analysis and resolving dependencies amongst Incident Management Team and other concept delivery teams including DAL (Data Access Layer), DAX, IVR/CTI, Product Configuration, Migration, Finance, BOI (Back Office Integration).
• Worked very closely with the Asurion infrastructure team to help facilitate data exchange between servers on cloud and internal servers
• Responsible for writing and documenting agile user stories within project framework and agile methodologies.
• Responsible for accurate understanding of the business domain and platform capabilities and leveraging that knowledge while writing effective user stories.
• Responsible for conducting review sessions (JAD) with tech leads, development and QA teams in order to make sure they understand and agree with all user stories that have been committed for a particular sprint and are comfortable delivering the expected volumes of work.
• Responsible for leading elaboration meetings, interviews and brainstorming sessions with the stakeholders, BPOs and tech leads of other concept delivery teams to elaborate on the committed stories and make sure all the content is in line with business requirements.
• Responsible for performing end of iteration demos for stakeholders to showcase the all new functionalities and platform capabilities that were built out during that iteration.
• Responsible for working on all of the agent and system scripting content throughout the call flow for all clients within the platform.
• Responsible for maintaining documentation with regards to the agent scripting used throughout the call flow
• Responsible for working very closely with PE (Process Engineers) and Legal department to get approved legal agent scripting within the call flow for all clients.
• Actively participated in activities like the daily Scrum, iteration planning (Sprint Planning), retrospectives, product backlog planning, gap analysis, identifying scope creep and dependency mapping exercise across various concept delivery teams.
• Responsible for filling in for the Scrum Master of my team and lead the daily huddles at times and facilitate smooth functioning within the team and communicate any blockers (impediments) and help remove the same
• Responsible for working very closely with QA and development teams to troubleshoot and track defects within the call flow, system defects and production defects.
• Extremely proficient at using tools such as JIRA for user story writing, maintaining virtual dash boards, documents and matrices for the concept delivery team, defect tracking, tracking product backlogs, burn down charts and tracking team progress in terms of volumes of work.
• Extremely proficient at using Confluence - Internal documentation repository accessible to all within the organization.
• Responsible for creating documentation for processes and functionalities that were built within the platform.
• Actively participated in design discussions with tech leads and developers. Involved with documenting the process and functionality and publishing it on Confluence.
• Actively participated in RAP (Release Ahead Planning) meetings to determine and agree upon the work taken on by the team for next three upcoming iterations.
• Chosen as a member of the interviewing panel while selecting suitable candidates for the team of analysts.
• Shared some of the responsibilities with my team lead to coach and mentor new members of the team and getting them up to speed.
• Responsible for supporting SDLC activities for approved projects, system improvements, and ad-hoc or emergency requests.
• As part of an Agile work environment: Actively participated in daily scrums (stand ups), iteration planning and retrospectives. Worked on 2 week & 4 week iterations for meeting deadlines (Release Dates) for clients
• Supported the test environments and the testing lifecycle by reporting defects using the defined reporting process: a) Analyzed and identified system defects through functional, regression, and performance testing; b) Appropriately escalated issues in a timely manner.
• Wrote documents related to functionality of tools which served as the foundation for QA testers - published these articles on the company intranet and Confluence (repository).
• Interacted closely with senior management regarding client specifications related to process flows and how they impact test design and planning.
• Worked with cross functional teams and communicated business requirements and translated them into test scenarios/test cases based on user stories and acceptance criteria.
• Worked very closely with the UI/UX teams providing inputs/ suggestions flows/call flows based on as and when the UI was being developed. Analyzed and tested functionality of the process flows/call flows based on mock ups and wireframes.
• As a part of the Incident Management (IM) team: Tested developers’ code in SQL database (back end) and also UI process flows and call flows (front end)
• Proficient at manual and automation testing, data management and using tools like SOAP UI, HP Quality Center, JIRA, MS Paint, MS Power Point, Confluence.
• Assisted with and supported the maintenance of a clear and concise statistical and metric-based reporting of testing progress including reports and dashboards

Confidential

Corporate Recruiter

Responsibilities:

• Exceeded the scorecard goals in the areas of productivity, diversity hires and time to fill.
• Successfully sourced and supported direct clients nationwide (Averaged 30-40 openings weekly).
• Generously recognized for relationship building with client partners, client retention and contributing to the net addition of consultants to the company’s W2 and overall growth of 150% from .

Confidential

Business Analyst

Responsibilities:

• Business analyst for the Content Library Initiative for Confidential Consultants.
• Reviewed proposals written by the Proposal & Delivery (P&D) team.
• Edited and structured requirements from various requirement gathering sessions in an effort to streamline material that can be used by Confidential Consulting/Sales in future deliverables and efforts.
• Conducted detailed QA reviews and edits for presentation material prepared by the P&D team for Confidential Symposium.

Confidential

Content Specialist - Digital Media

Responsibilities:

• MTV: Features’ columnist for the website; Wrote articles online on current style trends prevalent in India; Edited and finalized stories to be published online; Performed quality checks on the web site.
• VH1: Responsible for the design and content management; Wrote reviews on latest Hollywood movies; Wrote about musicians, bands in addition to concerts and performances; Performed quality checks on the web site.
• NICK: Instrumental in the launch and maintenance/update of the website; Performed dual roles - of a content editor and manager while ensuring smooth operations; Wrote content for Nick Junior/Senior, SpongeBob Square pants, Dora the Explorer, Diego, and Perman; Performed quality checks on the web site.
• Analyzed website failures, made them reproducible, reported defects.
• Communicated with developers through all phases of testing to prioritize defect resolution.
• Performed testing of the website to determine ease of usability.
• Prepared and presented progress reports and attended all meetings as required.
• Collaborated with content teams across other locations (Europe & Americas) and established an efficient process whereby content would be seamlessly shared periodically and all teams would be at par from a global market perspective.
• Mentored two interns.

Confidential

Content Specialist - Digital Media

Responsibilities:

• Wrote professional blogs for Confidential based on the lives and events of famous personalities.
• Created advertising concepts for individual clients giving them a thorough guideline of online advertising.
• Wrote copy for ad banners, ad spots and newsletters for individual clients online.
• Worked very closely with other teams, stakeholders, and leadership to ensure seamless execution of the ad concept for clients while meeting deadlines.
• Worked in tandem with the sales team to conceptualize and strategize online advertising ideas for pitches prepared towards client acquisition.
• Created revenue reports for page views and ad banners using Omniture readings.
• Identified areas in the website that were not user friendly and reported that to the developers for rectification.

Confidential

Marketing and Communication Specialist

Responsibilities:

• Interviewed and organized events with world famous personalities - as part of client servicing, PR, celebrity management and celebrity endorsement programs.
• Pitched various brands/films to producers/managers.
• Wrote scripts for co-branded Television Commercials for various clients.
• Responsible for strategizing and analyzing ‘in film’ product placement for various brands and coordinated the execution of the same with studio editors working on ‘avid’ and ‘smoke’ editing software.
• Responsible for conceptualizing tailor made media plans giving individual clients an all rounded approach (online, radio spot, TV spot and mobile advertising) for marketing their product.