SUMMARY:

• A self - motivated and dynamic professional with overall 18 years of experience and 7 years of experience in managing technical teams related to business operations for keeping systems running at most high availability encompassing Technical & Product Application support / System Administration with varied technologies in the domain areas like Health Care, Banking, Transportation and Finance
• Instrumental in maintaining SLA and all IT policies designed to make IT infrastructure up and running; planning, and managing IT Infrastructure activities & recommending changes for improvement adhering to the guidelines.
• Skilled in analyzing information system needs, evaluating end-user requirements.
• Staying positive and motivate the teams during crisis situations
• Recognize and reward the top talent
• Commitment and Passion
• Inspiring the teams and always approachable
• Decision making capabilities
• Spearheading a team of administrators from Offshore and Onsite with multiple skill levels and technologies in support of daily operations
• Instrumental in leading the Unix and Tools Towers and managing the resources effectively and efficiently
• Always willing to go Confidential and above to perform the tasks
• Driving multiple initiatives includes Patching, Vulnerabilities remediation, Access Review, Audit Remediation and Evidence submission to the closure
• Lead the teams winning Global Infrastructure Services Prime time, best team & several most valuable player s.
• Participating in GIS Mega Walk-Ins, Campus Recruitments and contributing to Practice
• Received the best team from Client engagement partner for implementing the service improvement initiates.

TECHNICAL SKILLS:

SKILLS: Service Delivery IT Infrastructure Management Systems Enhancements Performance Mgmt Quality Assurance Resource Utilization & Optimization Screening & Evaluation Client Satisfaction SOX & PCI Systems Audit

PROFESSIONAL EXPERIENCE:

Confidential, Framingham, MA

Responsibilities:

• Work with the Director of Engineering to ensure IT product portfolio is aligned with customers’ business requirements.
• Coach, mentor and lead cross-functional teams including Production, QA and Offshore resources.
• Communicate status of projects to management team as well as keeping client stakeholders informed while managing their expectations.
• Serve as internal customer advocate. Ensured Customer needs are confirmed and accurately communicated to sales, technology, product, operations, and customer care.
• Implement Risk Management and Change Control process including identifying and communicating Business Impact Analysis for proposed change requests to all stakeholders.
• Develop and maintain project tools including, Statements of Work, Project Specifications, Change Requests, Timelines, Materials and on-boarding procedures for customers.
• Design and develop programs to meet needs and objectives of clients, resulting and 75% increase in client acceptance pre-launch.
• Hosting Weekly/Monthly Team Meetings and One-O-One sessions on regular basis.
• Performing duties like taking care of Team s - Process, Technical and Soft skills as required for both New Joiners and Refresher for team.
• Diagnostics of Inventories and ensure Inventories are up to date.
• Track program and against schedule, budget and phase review objectives and report status to senior management.
• Organize and manage internal and external resources required to support and execute the project.
• Trained and acquired knowledge on Agile SCRUM methodologies and looking forward to implement the same in the projects.
• Acquiring the knowledge on DevOps methodologies and tools to shorten the development life cycle and automate in quick alignment with the business objectives.

Confidential

Project Manager

Responsibilities:

• Providing IT Infrastructure support for a large US based healthcare customer. Responsible for service delivery, SLA management, technology team management etc.
• Managing the production support infrastructure operations.
• Responsible for managing a pool of team members, planning delivery, subordinates career aspiration, motivation and enablement.
• Continuous service improvement in delivery for Project execution, optimal use of available resources and their skills, streamlining client infrastructure with regard to reduction of Incident/Problem and Execution Change Management and documentation.
• Identify new opportunities in the account and support pre-sales activities and experience in stakeholder management and relationship building with employees and vendors
• Weekly reporting and tracking of project schedules, including resource utilization offshore and onshore
• Key focus on customer satisfaction, SLA adherence, process methodologies.
• Co-ordinate periodic system maintenance activities, seeking approvals from business management, creating/ reviewing backup plans
• Resource fulfillment tracking. Screen and identifying the top talent.
• Deliver value by implementing many System Improvement Initiatives and best practices in the accounts.
• Drive multiple initiatives like Patching, Disaster Recovery, PCI/SOX audits, Privilege Access Review and several other activities
• Centrify implementation and post deployment production support across Linux environment.
• Involvement in datacenter consolidation for systems that spread across multiple datacenters across US.
• Planning in hardware and OS migration of Unix systems to Linux platform
• Standardization of Green Zones for maintenance activities by coordinating with multiple stakeholders
• Participate in weekly CAB meetings and justify the self-approved planned changes created by the teams for implementing them for business reasons.
• Played vital role in winning multiple s as an individual and team from the senior management. Received multiple appreciations from customer and Wipro leadership team.

Project Lead

Confidential

Responsibilities:

• Provided IT Infrastructure support for build envrionment.
• Responsible for service delivery.
• Assisted the team in bringing down the volumes for new builds.
• Involved in day to day meetings to track the progress of the assigned projects and ensured the deliverables on time

Infrastructure Lead

Confidential

Responsibilities:

• Co-ordinated with offshore/onsite developers, leads and team members for the smooth flow of day-to-day operations as per the project plan.
• Managed VPN network for Onshore/Offshore with the third-party vendor INET.
• Weekly Status Review meeting with the customer
• Vendor management and Involved in day-to-day customer meetings to track the progress of the environment tasks.

Systems Integrator

Confidential

Responsibilities:

• Lead the team and ensured smooth flow of day to day operations
• Managed activities related to UNIX systems on Sun Solaris and Linux environments and handled installations, up-gradation and troubleshooting.
• Responsible for maintenance of FTP servers. The worldwide clients of IATA will connect these servers.
• System health checks and ensure system availability for business continuity.
• Weekly and monthly meeting with IATA management and IATA Business users.

Confidential

System Administrator

Responsibilities:

• Provided L1/L2 support in HP UNIX.
• Unix Administration includes user administration, file systems monitoring, setting up Crontabs, at jobs etc.
• Working with Unix shells, file systems permissions, pipes & redirects, system load and process forking.
• Installation of Lansterms and Local and Network printer configurations
• Work with HP Engineer to address hardware issues.

Confidential

Responsibilities:

• Data processing in Unix using Cobol
• Backup operations
• Initiate Daily weekly and monthly manual tape backups.