SUMMARY:

• 12+ years Mid - Senior Level Management experience as:
• Program Manager, Project Manager, Staff Supervisor, Management
• MIS - Information Systems, IT Information Technology
• OEM - Product Deployment, Professional Services, Business Services, Managed Services
• Operations - Business Operations, Customer Operations, Field Operations

PROFESSIONAL EXPERIENCE:

Confidential

Senior Project & Program Management, Analyst

Responsibilities:

• Plan & Launch New Services, Product Release Mobile Payments, Fin Tech, Digital Products, SaaS Cloud, Merchant Offers, ASP, Vendor Services
• Deploy Business Process Improvements, Remove inefficiencies to increase Customer Operations & Call Centers Secure Authentication, in response to Account FraudIn scope on all initiatives managed concurrently:
• Payments, Application Software, eCommerce, Content, Data, Infrastructure, MDM, Integration, Operations,Sales B2B2C, Systems, Web
• Regulatory, Data Protection, Privacy, Security, IDM IAM, RBAC, SOX, GDPR, AML, KYC, PCI, SSAE16&18,vendor management & compliance
• Lead Project teams managing all project lifecycle activities
• Initiate meetings, partnered with business partners & users to further clarify project requirements, strategy, define scope
• Develop project charter, business case, risk, cost & gap analysis, SOW, $3M+ budgets, roadmap, phase gates, milestones
• Create Project plans, WBS, Process, Diagrams, Dashboards, Presentations, Pivot tables, Spreadsheets, Ad hoc reports
• 3rd party vendor sourcing & selection buy-in, supplier contract negotiation, engage collaboration, acceptance, approval
• Kickoff product strategy, priorities & project development with SME resources, sponsors, stakeholders, vendors
• People Management: Lead project staff providing feedback input to performance evaluations
• Implement programs & projects, product releases, process, governance, procedures, QA &, performance metrics
• Drive status meetings, conference calls, track results, cost, decisions, update plan, issues log, resolve issues, action items
• Solve complex problems, risk, issues, monitor progress, test, change, escalate if needed, met timelines cost effectively
• Manage 60+ resources in multiple time zones, onsite, remote, off-shore

Tools: MS Word, Excel, Lync, Outlook, PowerPoint, Microsoft Project, O365, SharePoint, Visio, AV Web Conferencing

Confidential

Senior Management, Program Project Management

Responsibilities:

• Consolidate & Migrate 3 Office Facilities to 2 new office facilities
• Take Ownership of in-flight projects relocating Employees, Back Office Systems, Security, IT Assets
• End-state: After successful Employee relocations, all systems go-live production cutover, decommission of all IT assets, allowed Corporate Real Estate turnover of 3 building office facilities to new occupants on time
• In scope for users in Policy, Human Resources, PMO, Operations, Claims, Finance, Health Care, Insurance divisions
• PMO PPM Deployment, Process Improvements
• Plan to replace legacy systems to Guidewire - BillCenter, ClaimCenter, PolicyCenter
• B2E Intranet Portal, Learning & development, laptop UX user experience, security
• Met with sponsors, stakeholders to analyze & define requirements, gaps, validate in scope, out of scope - already done tasks
• Created master project schedule, roll up sub project plans in line with SDLC, ITIL, PMO & Agile
• Develop project charter, business case, budget proposal, ed $7M+ budget to kickoff projects
• Update Executive Status reports, PlanView portfolio management data, financials, timelines, approve staff timesheets
• Managed end to end project lifecycles, budget, governance, HIPAA compliance, change management, scope, process, resources, procurement, purchasing, EULA, SLA, distributing user communications, drive testing, delivery
• Conduct frequent status meetings facilitating & interacting at all levels of the organization
• Created agendas, communicated relevant, accurate, executive stop light progress reports, KPI metrics, user communications, process, dashboards, workflows, minutes, track status, issues, troubleshoot problems, emphasized important action plans, presentations
• Partner with Business, IT & Operations steering committee Director & VP level stakeholders, resolve risk, escalations, competing priorities, issues, conflicts, constraints, push to schedule outage windows, cutover & fallback go/no-go decisions & approval, mandatory production go-live acceptance
• Primary Single Point of Contact / Lead / Delegate / Mentor 93 Cross-Functional Resources
• Achieved customer satisfaction, delivered early, cost below budget, met expectations, signed off by CRE, COO, CIO & CTO

Tools: MS project, Office O365, Visio, PPM PlanView, Word, Excel, Outlook email, PowerPoint, SharePoint, WebEx, AV Audiovisual, TelePresence, Polycom, Projector, AutoCAD Floor plans, Video Conferencing, Instant Messaging

Confidential

Global Program Management

Responsibilities:

• Enhance, publish & deploy product content, packaging, localization, incentives & tools
• Complete requirements, program scope & product roadmap, metrics, communications, change management
• Plan, Facilitate, Schedule & Execute Global PMO initiatives, working sessions, BOM Bill of Materials reviews &
• Document plans, program organization chart, process maps, workflows, meeting agendas & minutes, issues, graphicexecutive steering committee presentation slides, formal approval decisions & status reports
• Kickoff product strategy, packaged solutions, product services &, field enablement based on voice of thecustomer analytics
• Manage sponsor & stakeholder expectations, governance, timelines & resources, monitor & track multipleprojects - 14 workstreams
• Conduct status meetings discussing current status, upcoming tasks, resolve action items, risks & issues
• Provide & update $5M+ budgets, status to stakeholders & sponsors, deliver ad hoc reports
• Initiate & deploy continuous improvements, business process solutions
• Partner, Collaborate & Lead EMEA/LATAM/USA Onsite, Offshore, Global & Virtual Teams
• Roll out products partnered with Big 4 Consulting, IHV Hardware & ISV Software Vendors - Accenture, Confidential, IBM
• Vertical Markets: Banking, Consumer Products, Energy, Healthcare, HR, Life Sciences, Retail, Transportation

Tools: MS Project, MS Office, MS PowerPoint, MS Word, MS, Excel, MS Visio, Adobe Connect, PPM, Wiki, TelePresence

Confidential

Customer Facing Project Management

Responsibilities:

• Enterprise Applications Software, COTS Products & Tools, HCM/HRIS, Merger & Acquisitions
• Call Center, UCCE, CVP, Telephony, Wireless, Network, IT Infrastructure, Security, Configuration & Topology
• Data Center, Advanced Engineering, Co-Location & Managed Services Virtualization, Optimization 24X7X365
• Enterprise Architecture, Engineering, Hardware, Systems Integration, Assets Inventory, Provision, Telecommunications
• Disaster Recovery architecture, BCP, inventory, risk management and recovery readiness testing
• Real-Time Customer Support & Managed Services, Cross-Domain Resolution, Break Fix, Root Cause Analysis Reports & Remediation
• Utilize industry best practices, SDLC, Agile, Scrum, PMI, Six Sigma, ITIL, ITSM; MS Project, Office, Word, Excel, PowerPoint, Visio
• Key liaison to Executive Sponsors, Customers, Partners & Stakeholders
• Manage planning, client expectations, QOS quality of service metrics, $3M - $14M Budgets/P&L, SOW Statement of Work, Fees, expenses, teams, change management, QA quality assurance, service performance metrics, governance, acceptance of delivery & signoff
• Lead, Motivated, Delegated tasks - 30+ onsite & global resources
• Conduct presentations, facilitate daily customer status meetings, worked thru issues real-time with customer & project teams
• Troubleshoot problems, issues escalated, control & mitigate risk, track progress, decisions, publish plans, sponsors & stakeholder reports
• Completed project plans, process improvements, SLA/SLM compliance, delivery

Confidential

Sr. Technical IT Project Manager / Analyst / Business Liaison & Vendor Program Manager - Enterprise IT

Responsibilities:

• Global MSSP Managed Security Service Provider vendor replacement completed worldwide & Information Security CISO compliance audit
• Vendor Selection & Management: Gathered requirements, define criteria, created RFQ/RFI/RFP/RFS, rate & select
• vendors for evaluation, setup presentations, legal reviews, negotiate contracts, pricing, approve vendor solutions delivery SOW & invoices
• Restructure support, instructions &, run penetration testing, vulnerability scanning & remediation, implement IDS probes, sensors, VMS Server, VPN, Modem, Firewalls, Cybersecurity SOC security operations center, data protection,
• IDM, IAM, User Access, encryption & logging; Test, practice & document intrusion escalation procedures, ticket alert severity = warning, critical, emergency
• Data Center Facilities expansion - Space planning, Office relocation, NER Design, Cabling Rack UPS Power HVAC
• Conduit Circuit Installs
• M&A IT Infrastructure enhancements - Procure Build Configure Refresh Upgrade Migrate Rollout
• New hardware design, refresh, servers, desktops, laptops, SAN NAD storage expansion Oracle Database & Windows Solaris UNIX OS upgrades, big data, cloud computing, web, Tivoli refresh, MessagingSaaS Software as a service, on-demand web applications; Upgrade, Configure & Migrate Print Servers, Validated e-Fax/ Rightfax Servers for clinical trials
• VMware, Virtualization - Consolidate servers, data, COTS ERP CRM Oracle LIMS QMS Empower Atlas LMS SAP Trackwise
• Legal settlement temporarily transferred one drug development initiative from company to competitor - Temporary Identity Access Management IAM initiative involved 50+ users, facilities, temporary infrastructure built for secured, restricted application & network access, transfer, transition & approved by Legal, Human Resources, Operations, Finance

• Led strategy, obtain requirements, hire resources, deliver gap analysis, develop integrated MS project plans with WBS work breakdown schedules, CP critical path, milestones & tasks, duration, dependencies, phase gates, resource leveled & assigned
• Process owner initiating capital acquisition funding approval by presenting business case & strategy, overall project plan, cost benefit analysis including base case, comparables & rejected alternatives, cost of equipment, vendors & resources, depreciation & maintenance
• Kickoff initiatives, present scope & plans, communicate go-live expectations, change management, risk, impact visibility, issues & status Manage End-to-end Enterprise Programs, Projects, manage $2M+ budgets, scope, change, risk, delivery
• Lead Global Teams & 20+|- Business, M&A & IT Groups Onsite, Off-Shore, Remote, 100+ resources
• Re-design PMO Project methodology, Process re-engineered, Update SOPs, Portfolio Management, central repository - eDocs, Livelink ECM
• Business Sponsor Liaison - PMO / IT Business Relationship & Vendor Program Manager / Operations Supervisor / Vendor Relationship Management: Manage and oversee product engineering enhancements, operations, projects scope & delivery, RMA return merchandise authorizations; Track SLA/OLA service/operational level agreement performance analytics QOS quality of service - Exceed, Meet or Miss metrics, charge backs, Vendor: IBM - O&M operations & maintenance
• Create RFQ/RFI/RFP/RFS, examine vendor risk, controls & responses. Gain buy-in on sourcing & selected vendors, presentations, legal reviews, staff augmentation, contract management, pricing, negotiation, approvals; Buy equipment & services on e-procurement system, worked with accounting & finance to track purchase orders, shipping, licensing, fulfillment, distribution, inventory control, approve invoices
• Managed go-live, risk, issues, compliance, support, tracking results, status meetings, lessons learned, closure complete