SUMMARY:

• Over all 12 years and 10 months of IT industries experience in Confidential, Confidential Ltd.
• Experience as Scrum Master and ed as Certified Scrum Master from Scrum Alliance during year 2019
• Had extensive experience in Business Analysis, Project Management, Program Management, Release Management in HealthCare, Banking, Financial, Printer, Industrial and Semiconductor domains
• Worked for multiple projects from the project beginning till the project end by following different SDLC methodologies: Agile, Kanban and Waterfall models
• Contributed for Six Sigma projects and received Six Sigma yellow belt by proving cost savings through optimization strategy in one of the projects in HCL.
• Contributed for various new Business Process initiatives and recommended improvements in the existing processes in the organization and resulted in best CSAT, ACSAT scored projects consistently.
• Participated and Submitted more than 10 good practices papers in HCL Good Practices Conference contests, 6 papers got published as e - Handbook in HCL portal.
• Submitted White paper for TUG (Teradyne Users Group)-2008 and got selected for paper presentation in Boston, USA.
• Actively participated in a career development program for women HCLites and a member of eWIT (empowering women in IT) organization.

TECHNICAL SKILLS:

Requirements Management tools: - Rational DOORS, JIRA, VersionOne

Version/Document Management tools: - Rational Clear Case, SharePoint, Office 360

Project Management tools: - TFIB, PM Smart, Microsoft Project Plan (MPP)

Source Code Management tools: - GIT, TFSCICD (Continuous Integration and Continuous Deployment tools): - Jenkins, WebLogic Server, TOMCAT

Repository Manager: - JFROG Artifactory

SSH & TELNET Client: - Putty

Test Management tools: - Mercury Quality Center, ApTest, Microsoft Test Manager (MTM)

Defect Management tools: - HP ALM, Rational Clear Quest, JIRA, Bugzilla

Service Management tools: - ServiceNow IT Service Management (ITSM), JIRA

Automation tool: - Selenium (Basics)

Programming languages: - SQL

Platforms: - Windows 7/10, Mac OS, Windows Server 2008/2012, SQL Server 2016, Unix, Linux

Cloud Computing Platform:: - AWS (EC2, VPC, S3, RDS)

Software s: - Microsoft Office (Word, Excel, Outlook, Power Point, Project, Visio), JSON, UML, XML

PROFESSIONAL EXPERIENCE:

Confidential, Fort Mill, South Carolina

Tools: Used: VersionOne, MPP, GIT, ITSM, MTM, HP ALM, Jenkins, WebLogic Server, JFROG Artifactory, Putty, UML, SharePoint, Office 360, JIRA, MS OFFICE

Business Analyst

Responsibilities:

• Capturing the end user needs / business team needs from various stake holder meetings and then translating them as high-level requirements.
• Creating Business Requirements Document (BRD) by leveraging the high-level requirements into functional and non-functional requirements.
• Developing the detailed user stories based on the requirements gathered and then prioritize them in the product backlog.
• Translating all the user stories into the flow charts, activity diagrams, use case diagrams and then provide them to all the stakeholders including the development, testing teams.
• Reviewing the user stories with all the stake holders, perform the necessary updates and get the approval from the stake holders indicating that the requirements meet the business team needs and expectations.
• Developing a detailed project plan to track the project milestones and progress.
• Identifying project risks and develop a high-level mitigation strategy to reduce the risk impact in the template followed for the Risk management.
• Planning for each sprint/release activities based on the user stories priority and then come up with the sprint backlog.
• Understanding of Agile processes and DevOps methodologies.
• Coordinating with offshore/onsite teams (System Engineers, Product Owners, Scrum Masters, Development teams, Testing teams) for the status of the project activities, actively involved in feature demos provided by the development and testing teams during each sprint and project launch.
• Involving in adhoc validation of the data generated from the global healthcare services database system and the front-end application for data accuracy and consistency.
• Providing technical guidance and suggestions to the teams related to feature enhancements.
• Participating in daily scrum meetings, client calls and meetings for project estimation activities, technical discussions, project status updates and defect review meetings.
• Creating weekly status reports and tracking project metrics (including: Project Goals, Project Technical Readiness Status, Schedule Variance (planned vs actual), Requirements Stability Index, Project Release S-Curve, Project Release defects status.
• Ensuring that the project is delivered on-time, within scope and within budget.
• Analyzing the defects identified by customer during UAT / launch phase, initiate discussions with customer and developers/testers to identify the root cause and the effort needed for fixing the same.
• Following appropriate verification techniques to manage changes in project scope, schedule and costs.
• Creating and maintaining comprehensive project documentation including the SOP’s, project scope, release documentation.
• Planning and Coordinating with multiple teams (change initiators, system engineers, business teams, development teams, system admin teams, production support teams, testing teams, change management teams, infrastructure teams, end users) for the successful software releases / live deployment / verification in both staging and production environments on quarterly basis related to multiple applications and the database system during weekdays and the weekends.
• Reviewing the application features demonstrate similar to the requirements/user stories.
• Coordinating with the internal resources and third parties/vendors for the successful deployment of the application releases in the production environments.

Confidential, Baltimore, MD

Tools: Used: MPP, GIT, TFS, MTM, JIRA, Jenkins, WebLogic Server, JFROG Artifactory, Putty, UML, MS OFFICE, SharePoint, Office 360, HP ALM, XML, AWS

Business Analyst

Responsibilities:

• Managing multiple projects (including the features and the applications development of various marketing products) from both onsite (client) and offshore locations.
• Coordinating with various teams (Business Teams, Senior Program Management, Product manufacturing teams, System Engineers, Development teams, Testing teams, Integration Engineers, infrastructure support teams) for the successful project delivery.
• Proposing new processes and guidelines as per the best practices and lessons learnt from previous projects experience to the leadership teams, business teams and senior program managers for streamlining the existing process/issues in the project delivery.
• Capturing the requirements (user stories), Creating the flowcharts, activity diagrams, use case diagrams defining the project scope and then deriving the project estimations/schedules (including A-level and B-level planning) with key milestones for each sprint based on the defined project scope including inputs from various supporting teams.
• Deriving/estimating the hardware, software, resources and the licenses required for the project’s delivery.
• Identifying project risks and develop a high-level mitigation strategy to reduce the risk impact.
• Organizing the daily standup meeting/scrum meetings, sprint demo, sprint planning, sprint review and sprint retrospection meetings to understand the current sprint status, best practices, lessons learnt from all the supporting teams (System Engineers, Development teams, Testing teams) and plan for upcoming sprint activities.
• Participating in client calls, scrum meetings and other meetings for project estimation activities, technical discussions, project status updates and defect review meetings.
• Ensuring DevOps methodology is followed for the Continuous Integration and Continuous Deployment.
• Creating weekly status reports and tracking project metrics (including: Project Goals, Project Technical Readiness Status, Schedule Variance (planned vs actual), Project Release S-Curve, Project Release defects status.
• Identifying and raising the CMO (Critical Major Ordinary) to project the delay in the targeted deliverables to the business teams and the senior program management.
• Managing direct interaction with customers for any escalation/issues.
• Participating in the product manuals (such as User Manual, Troubleshooting guides, SOPs, release documentation) development, review and launch activities.
• Coordinating with multiple teams (system engineers, development teams, system admin teams, production support teams, testing teams, infrastructure teams, end users) for the successful software releases / live deployment / verification in both staging and production environments related to multiple applications and the database system.
• Co-ordinating with the various vendors and the customers for the product features setup and the application demos in the production environment.
• Planning and Coordinating with multiple teams (change initiators, system engineers, business teams, development teams, system admin teams, production support teams, testing teams, change management teams, infrastructure teams, end users) for the successful software releases / Continuous Integration and Continuous deployment / verification in both staging and production environments on monthly basis related to multiple applications and the database system during weekdays and the weekends.
• Reviewing the change requests completion status and understand the justification provided for the change requests that are closed unsuccessful and then come up with mitigation plan.
• Projecting and highlighting the project status, risks to the leadership team in the organization during the Board and All hands meetings.

Confidential,  Webster, NY

Tools: Used: Rational Doors, MPP, SharePoint, Office 360, TFS, ITSM, ApTest, Bugzilla, Jenkins, WebLogic Server, JFROG Artifactory, Putty, XML, JIRA, MS OFFICE, UML, AWS

 Business Analyst

Responsibilities:

• Co-ordinating and managing production releases/change requests on weekly/monthly/quarterly basis as per the defined project needs, process and the timeline.
• Planning, analyzing and reviewing each of the change requests (includes a database update/application update/database backup) and the incidents raised by the various change initiators in the change management tool.
• Analyzing the risk and the business impact associated to the change requests implementation.
• Communicate the risks as per top the priority along with the mitigation plan to all the business teams, senior program management and all other stake holders.
• Organizing the Change Assurance Board meetings, daily scrum meetings by involving all the stake holders to technically plan, discuss, review and prioritize the change requests, incidents and responsible for tracking/highlighting the key decisions and then update to all the stakeholders accordingly.
• Monitoring and tracking for the timely approvals from all the stake holders including the business sponsors and then follow-up for the successful implementation, verification, deployment and closure of the tasks associated to the change requests and the incidents.
• Ensuring the release management and the change management process activities are being followed throughout the complete software development life cycle.
• Coordinating with multiple teams (change initiators, system engineers, development teams, scrum masters, product owners, system admin teams, production support teams, testing teams, change management teams, infrastructure teams, end users) for the successful software releases / live deployment / verification in both staging and production environments on weekly, monthly and quarterly basis related to multiple applications and the database system during weekdays and the weekends.
• Preparing and reporting the release schedules, release documentation, SOP’s, version description documents, status reports to all the associated stake holders (including the application owners, business teams, leadership teams) that details the release activities: change requests ID, change requests summary, implementation, verification tasks details, timeline, teams involved and the change requests status.
• Reviewing the change requests completion status and understand the justification provided for the change requests that are closed unsuccessful and then come up with mitigation plan.
• Proposing new processes, tools and guidelines to all the stakeholders to improve the upcoming multiple release activities for successful deployment and verification.
• Proposing methods to follow/adopt the best practices and lessons learnt to all the supporting teams in the organization and make them understand to adhere to these new processes for the successful delivery.
• Participating in monthly and quarterly audits organized within the organization and provide them proper justification for the unsuccessfully closed change requests along with the mitigation plan.