SUMMARY:

• A senior management professional with a proven track record of s, ranging from strategic planning and execution to organizational engineering through operational improvements and efficiencies for Fortune 1000 companies. A senior manager who serves in the capacity of an advisor and confidant to senior level executives, providing insight, guidance, and an unbiased opinion regarding key issues that challenge these individuals on a daily basis. A well - versed individual who stays abreast of best practices and industry trends, drawing upon lessons learned from prior engagements and white paper studies to further enhance my overall contribution to organizations served.
• Areas of Expertise: Strategy Development and Planning • PMO Development and Re-Engineering • Process Improvement and Reengineering • Business Unit Management • Change Management • Program Management • Medical Management • Product Development • Risk Management • Regulatory Compliance • Vendor Management

TECHNICAL SKILLS:

Enterprise PMO Applications: MS Portfolio/Project Server, Business Engine Network, HP PPMC, Niku/Clarity, Primavera, Mercury.

Enterprise SLC and Methodologies: Waterfall, RUP, SDLC, ITIL, AGILE, and CMMI.

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Strategy Consultant, Senior PM Lead, PMO & MCIT

Responsibilities:

• Develop overall strategy and planning for the implementation of ParEx initiative for the Kimmel Building.
• Manage Supply Chain Management (Nexera) and ParEx teams regarding implementation of Par Excellence in the new Kimmel Building.
• Revisit / revise existing strategy for remaining locations and floors for the Langone Orthopedic Hospital location.
• Manage RED+F Construction Management (NYU Langone), General Contractor, Architectural (Jack Gordon - jgordon.com) and Supply Chain Management (Nexera) and ParEx teams regarding deliverables / implementation for the LOH building.
• Managed increased scope for the inclusion of security cameras and 5+S Supply Categorization in all clean supply rooms.
• Determined initial requirements for Nurses and other clinicians regarding the process and procedures for the use of Par Excellence.
• Managed the Mock Installation of Par Excellence for demonstration purposes to Executive and Senior NYU Langone staff.
• Facilitated Core and Steering Committee Meetings for each ParEx initiative.

Confidential, New York, NY

Strategy Consultant, Business Process Lead, Business Process Solutions

Responsibilities:

• Provided overall governance for the Business Process Review based on an overall assessment and recommendations for the implementation of the SAP/ SuccessFactors Recruitment Module (RCM), OnBoarding / OffBoarding and Learning Management System (LMS) modules.
• Charged with resetting the initiative based on resource changes within the Business Process Solutions area.
• Determined overall strategy in the assessing the Current State and Future State Models in support of the initiative.
• Instituted new processes for both Operations and Information Technology in support of initiatives.
• Co-managed SAP / SuccessFactors resources charged with the setup, configuration and of the application.
• Managed overall Business Process risks and mitigation.
• Also performed a detailed process review for SAP ITS teams regarding operating policies, procedures and staffing / organizational structure.
• Conducted over 120 interviews with SAP ITS staff (including offshore teams), ITS Customers and Business Customers for review of specific categories in support of SAP ITS functions and areas of support.
• Created supporting assessment documents (e.g. Project Charter, Participant List, Kick-Off Materials, SIPOC, Questions, Process Inventory and Project Plan).
• Aggregated Feedback as a result of the interviews conducted.
• Performed a “Task Assessment” of both SAP ITS Managers and Staff.
• Conducted “Staff Observations” relating to tasks performed by SAP ITS staff.
• Created “Current State” Process Map.
• Created “Future State” Process Map.
• Conducted “Data Analysis” in support for feedback and findings from overall assessment.
• Created Recommendations Document and present to Senior ITS Management.

Confidential, New York, NY

Strategy Consultant, Information Technology Lead, Corporate IT

Responsibilities:

• Provided overall Information Technology governance and execution for the implementation of Confidential ’ “Go-To Market” and “HFIC” strategy for entering the Commercial Market.
• Served as a liaison between Business and Information Technology stakeholders regarding Strategy Implementation of Program related deliverables.
• Conducted an IT PMO Assessment and institute new IT centric processes in support of Confidential initiatives.
• Developed project planning documents and templates based on the Confidential SDLC Lifecycle.
• Managed overall implementation of new technologies being introduced in support of the HFIC Program.
• Managed Information Technology tasks, milestones, risks and mitigation, including but not limited to: internal / external dependencies.
• Responsible for the overall Information Technology Budget (“Forecast” to “Actuals”) and Resource management related to this program.
• Managed Cognizant resources in support of Quality Assurance Testing efforts in support of these initiatives.

Confidential, New York, NY

Strategy Consultant, Information Technology Lead, Corporate IT

Responsibilities:

• Provided overall Information Technology governance for the implementation of the OrthoNet Spine/Surgery and Pain Procedure Therapies Program initiative.
• Determined most effective means to implement Information Technology cross dependent activities in support of the initiative.
• Conducted and assessment of IT related processes and instituted new processes in support of Confidential initiatives.
• Managed Brandon and Associates resources charged performing development efforts for the EDI 278 (Prior Authorization) transaction file.
• Managed Information Technology risks and mitigation, including but not limited to: internal / external risk (i.e. OrthoNet, Claims, Prior Authorizations, etc.).
• Responsible for the overall Information Technology Budget and Resource management.

Confidential, New York, NY

Strategy Consultant, EPMO & Corporate IT

Responsibilities:

• Refined overall strategy for the development and implementation of the Fully-Integrated Duals Advantage Plan (FIDA) and Developmentally Disabled initiatives.
• Provided overall governance for the implementation of the Fully-Integrated Duals Advantage Plan (FIDA) and Managed Long-Term Care (MLTC) programs, including and Developmentally Disabled initiatives.
• Determined most effective means to implement multiple cross dependent initiatives in support of the overall Government Programs portfolio of initiatives.
• Created and instituted new processes for both Operations and Information Technology in support of initiatives.
• Managed Vendor Selection Process (PwC) for this initiative.
• Managed Pricewater Cooper (PwC) resources charged performing a detailed GAP Analysis based on the current Managed Long-Term Care program and support processes.
• Managed overall portfolio risk and mitigation, including but not limited to: internal / external risk (i.e. Providers, Members, Government, Omnibusman, Clearinghouses, etc.).

Confidential, Whitehouse Station, NJ

Strategy Consultant, Human Resources IT

Responsibilities:

• Provided overall governance for the implementation of HRIT Portfolio of initiatives with Technology and Business units.
• Charged with resetting the initiative based on new approach to Talent Management strategy.
• Determined most effective means to implement multiple cross dependent initiatives in support of overall HR strategy.
• Instituted new processes for both Operations and Information Technology in support of initiatives.
• Managed Vendor Selection Process for new initiatives.
• Managed SuccessFactors resources charged with the setup, configuration and of the application.
• Managed Accenture SV&T QA resources changed with full testing of the application.
• Managed overall portfolio risk and mitigation, including but not limited to: internal / external risk (i.e. customer, regulatory, contractual, data privacy, vendor management, etc.).
• Managed overall Performance (i.e. Stress and Data and User Capacity) Management and Application Stability for integrated applications / systems.

Confidential, New York, NY

Strategy Business Operations - Informatics, PMO

Responsibilities:

• Provided overall governance for the implementation of the SAP BPC application within the Finance and IT divisions.
• Charged with resetting the initiative based on missed dates / milestones in the recent past.
• Determined effectiveness and usability of current tracking tools and implement new tools where applicable to ensure that major deliverables are met by both internal and external resources.
• Instituted new processes for both Operations and Information Technology updates to the BPC Application.
• Managed daily project activities for the SAP BPC implementation for Finance and Information Technology divisions.
• Managed Aster Group resources changed with the setup, configuration and of the application.
• Developed, implemented and trained employees on the Vendor Selection Process for new initiatives.
• Managed overall risk and prioritization, (i.e. regulatory, contractual, vendor, data privacy, etc.).
• Managed overall Performance (i.e. Stress and Data and User Capacity) Management and Application Stability for new/ integrated applications / systems.

Confidential, New York, NY

Strategy Consultant, IT - Investment Management Division, PMO

Responsibilities:

• Created PMO Mission Statement, Vision /Objectives and Goals for the organization.
• Performed Reorganization of current IT PMO in support of new structure and processes.
• Conducted formal Project Management and SDLC methodology assessment by interviewing all key stakeholders (VP and above) as well as performing an extensive documentation and process review based on current environment.
• Developed new documentation in support of key project management processes / deliverables.
• Performed a Project Management Maturity Model Assessment for existing project management resources.
• Worked with Sales and Product Management areas to ensure alignment with new project management processes.
• Provided recommendations to senior management regarding operational and personnel changes to ensure future success of the division.
• Created new PMO SharePoint site in support of new documentation and processes rolled out for the organization. Managed Customer Integrations for regulatory and customer data reporting.
• Managed overall portfolio risk, prioritization and mitigation, including but not limited to: internal / external risk (i.e. customer, etc.).
• Managed overall Performance (i.e. Stress and Data and User Capacity) Management and Application Stability for integrated applications / systems.
• Also managed a Portfolio of initiatives which included the first N-MFP filing for clients - link to new flash below:

Confidential, New York, NY

Strategy Consultant, EPMO & Corporate IT

Responsibilities:

• Developed and managed a Portfolio of initiatives with a budget over $20 million dollars.
• Developed overall strategy for consolidating Call Center applications from both companies into a single source solution comprised of Siebel 8.0 and ESAWS applications.
• Managed overall integration of call center centric data and telecom solutions.
• Developed overall strategy for consolidating three separate IVR platforms into a single platformusing Nuance and Avaya application and infrastructure.
• Developed overall strategy for re-engineering EDI infrastructure and software applications toensure that the integrated company can successfully process claims as one organization.
• Developed overall strategy for replacing PeopleSoft EPM Financial Planning application with Hyperion Planning, Work Force Management, and Hyperion Profitability and Cost Management modules.
• Managed Ernst & Young resources changed with the setup, configuration and of the application.
• Developed and measured Business and IT ROI metrics for measuring success of initiatives.

Confidential, Whitehouse Station, NJ

Strategy Consultant, Corporate IT

Responsibilities:

• Developed Mission Statement and Objectives for PM COE.
• Developed metrics, measurements, and departmental goals for Program Managers.
• Developed PM COE Weekly and Monthly reporting requirements.
• Created initial draft of a formal PM Competency Assessment for all Corporate IT Program Managers.
• Revised current Program Manager job description to reflect future/desired skill sets.
• Developed formalized Lessons Learned process, including an online survey for all Corporate IT initiatives.
• Managed Accenture SV&T QA resources changed with full testing of the application.
• Attended MS Portfolio and Project Server conducted by UMT Consulting.

Confidential, New York, NY

Strategy Consultant, Enterprise Technology

Responsibilities:

• Developed criteria for Application Development and Enterprise Technology projects.
• Ensured appropriate governance exists for all projects.
• Created a flexible multi-structured Information Technology Roadmap with process paths options based on project tiers and industry best practices.
• Provided sources through a centralized intranet website for all key stakeholders that will identify a common set of tasks, deliverables, milestones, and assessment points for project execution and implementation.

Confidential, New York, NY

Strategy Planning and Implementation Consultant, Group Planning Office (Office of the CIO)

Responsibilities:

• Insurance. Responsible for the creation and implementation of a Portfolio and Demand ManagementProcess in support of strategic and operational planning activities. s:
• Interviewed key stakeholders (AVP and above) to determine areas of concern and consideration related to project selection, prioritization, and resourcing.
• Worked with same stakeholders to build and reinforce a collaborative environment between
• Information Technology and Line of Business in support of the implementation of a jointly used strategy tool.
• Successfully managed overall Information Technology Planning and Implementation of initiatives
• Generated through the 2007 Corporate Strategic Planning process.
• Worked with Business and Technology groups to assess and improve overall strategic planning process with the implementation/revision of Business Plan and Objectives, Situation Analysis/Strategic Intent, Strategy Formulation, implementation and control using Demand Management principles.
• Developed overall Roadmap (depicting a “Current” and “Future” State model of the organization) based on organizational structure, infrastructure, and applications.
• Facilitated a monthly meeting with the Executive Team to review initiatives in order to address reprioritization, planning and delivery aspects of these initiatives.
• Introduced new and or enhanced processes in support of the planning and implementation of initiatives to various project teams (i.e. ROI/Metrics/Measurements, Resource Management, Roles and Responsibilities, etc.).
• Collaborated with Senior Level Management from Business, Technology, Staffing, and Sourcing in support of the overall portfolio of initiatives.
• Managed overall portfolio risk and mitigation, including but not limited to: internal / external risk.
• Attended Primavera conducted by Confidential Inc.

Confidential, New York, NY

Strategy and Management Consultant/M&A Integration Manager, Enterprise Technology

Responsibilities:

• Performed an analysis of current risk, issues, change management and quality gate review processes,workflows and systems to determine areas of improvement.
• Re-engineered current processes based on recommendations to senior management, incorporatingnew processes and procedures into daily operations.
• Redesigned current Change Management processes based on creating direct and indirect metrics andmeasurements for change.
• Managed overall integration of Travelers Insurance Company and Citi Street Associates (403B Line of Business). Managed overall portfolio risk, including prioritization and mitigation.
• Managed overall Performance (i.e. Stress and Data and User Capacity) Management and Application Stability for integrated applications / systems.
• Attended Mercury conducted by Confidential Corporate PMO.

Confidential, Newark, NJ

Program Director - Strategy and Planning, Executive Office

Responsibilities:

• Served as strategic advisor to the COO regarding operational, financial, and strategic matters within the organization.
• Created overall strategic planning process including mission statement, objectives, situation analysis/ strategic intent, strategy formulation, implementation, and control.
• Managed a team of Marketing and PMO resources to develop performance and industry trends, as well as monitor and make changes to strategy based on competitor and customer landscapes.
• Conducted customer surveys and focus groups to determine areas of potential risk and improvement for the organization. Worked with CFO to determine areas where both Medical Administration Cost
• Ratios could improve.
• Ensured proper alignment with executive management, strategic and tactical business partners as well as other key stakeholders existed.
• Developed metrics and measurements for project-based goals to ensure that overall corporate goals were achieved. Instrumental in the turnaround of the company’s bottom-line (15% increase in 2004) and
• Administration and Medical Cost Ratios (1.7% decrease in ACR in 2004) and (1.5% decrease in MCR in 2004) through operational and technical efficiencies.
• Increased overall in 2004 by 6 % while maintaining dis-enrollment to 2.8% of gross . Successfully completed 25 initiatives in 2004 and 34 initiatives in 2005, which resulted in an $8m and $12m ROI/Savings, respectively.
• Managed overall integration of the Confidential Mercy into the Confidential organization, including all business, technical and customer related data and processes.
• Managed overall Corporate Risk and Mitigation, including but not limited to: internal / external risk (i.e. regulatory, contractual, data privacy, vendor management, etc.).
• Managed overall Performance (i.e. Stress and Data and User Capacity) Management and Application Stability for integrated applications / systems.
• Also responsible for the EDI Mandate Initiative at Confidential of New Jersey ($4m Capital Expense budget - Ranked Number 2 initiative within organization), which required the electronic submission f claims from professional primary providers.
• Served as an advisor/counselor to the Executive Director regarding operational matters within the organization. Developed overall strategy for EDI Mandate Initiative which addressed the reduction ofpaper claim submissions. Researched industry Best Practices for Hospital Discharge, Paper and EDIClaims Processing standards.
• Managed a cross-divisional team of nine (9) senior managers and managers in support of this initiative.
• Successfully decreased the overall hardcopy claims volume roughly 16%, while the total number ofclaims submitted for the year increased 13%.
• Successfully increased the percentage of providers submitting claims electronically, through WebMD,