SUMMARY:

• Confidential is an experienced IT leader with an expert level background as a project manager and systems administrator/analyst, and helpdesk management in the areas of Microsoft Technologies, servers, networking and telecommunications, includes wireless, voice and data technologies. He is highly experienced in
• Windows Server/Active Directory, RDS and VMware - set up and installation. In addition, his experience includes hire, fire, and review, developing daily, weekly and monthly activity plans, and excellent report development and analysis skills. Other areas of expertise include business requirements definition, project coordination, hardware/software, and setting up test lab environments, research/evaluation, management presentations, project management, resource management and planning disaster recovery.

TECHNICAL SKILLS:

Networks: SonicWall, CISCO Router and Switches, Nortel Router and Switches, 3Com and CISCO 802.11b Wireless Networks, Nortel VPN, 3COM Access Builder, HP Network Advisor, HP OpenView, CISCO Works 2000, NetScout RMON Probes to track historical and real-time network performance, Orion from SolarWinds, WireShark

Hardware: Dell EqualLogic, HP/Compaq, IBM, Cisco, Adaptec NAS/SAN (iscsi), Apple, Adtran, EMC VNX, Scale Computing, RiverBed SteelFusion Edges and Cores.

Software: Microsoft Windows Server (2012, 2008, 2003, 2000), Active Directory, Citrix Presentation Server (4.5, 4.0, 3.5), Microsoft SQL Server, Microsoft SMS Server, Microsoft Systems Management server, (SCCM), Microsoft Exchange (Office365, 2013, 2010, 2003), Microsoft SNA Server, Microsoft Internet Server, Microsoft Office (365, all versions), Microsoft Direct Access, VMware VSphere ESXi (1 to 6.0), GSX, VMServer and Workstation, Access, MS Project, Visio, Windows 7-8, XP, Vista, ME, Windows10, RedHat, Suse, Xandros Linux, Backup Exec, Veeam, MS Direct Access, MS VPN, Office 365

WORK EXPERIENCE:

Confidential, Valley City, OH

Systems Supervisor

Responsibilities:

• Mange and support of all Storage, Servers and VMware Infrastructure
• Assigned day-to-day tasks and directly contributed on a team of up to six resources including contractors and one international engineer.
• Performed hire, fire, and review activities and identified opportunities when appropriate to complete projects or implement new technologies.
• Daily support for all Office 365 functions: Email, OneDrive, SharePoint
• Manage 300 VMware Guests running Windows Server 2003 - Windows Server 2012 R2 across 20 locations Domestic and International.
• Created and executed the project plan, budget, timelines, tasks and milestones for the implementation of a new datacenter in Sweden to support European corporate offices in Gothenburg and 3 plants located in Sweden and in Poland.
• Planned and lead the execution of a domain migration of 57 Servers ( R2 Servers) utilizing Quest ADMT.
• Planned and lead the migration of 500 users and Windows 7 computers to the Shiloh domain.
• Separated and migrated all supporting applications.
• Implemented Veeam for local backup and WAN replication.
• Installed Riverbed SteelFusion Cores and Edge devices

Confidential, Oakwood Village, Ohio

Systems Manager

Responsibilities:

• Hands on contributor for the design and implementation of the virtualization farm utilizing VMware and Virtual SAN technologies with 5 terabytes of main file and Onbase storage and 5 additional terabytes for server utilization.
• Functioned as the Project Manager for all IT based projects. This role included developing Project Charters/Project Briefs, Project Budgets, Project Plans (MS Project) milestones, timelines and tasks. Was also responsible for controlling scope creep and risk mitigation. Collaborated with the business to identify and mitigate all HIPPA related issues. Projects managed included:
• Cloud based faxing implementation - Easylink
• Implementation of new Sonicwall Firewalls and Sonicwall wireless solution in Corporate Office
• Implemented a new Phone System
• Implemented a custom SpiceWorks Helpdesk Management system based on ITIL practices
• Implemented Blackberry Enterprise Server
• Functioned as the “Train the Trainer” for the OnBase systems manager for the infrastructure group.
• Assessment of all 22 MSC/ProcAir/Med-Ox and PPS branches and integrate each branch
• Implementation of Thin Clients and MFPs at 6 ProcAir locations
• Lead the implementation of MAS500 server/software/staff setup including installing SQL Server 2008, installing the base MAS500 software, and performed business analysis to develop software configuration guidelines.
• Lead the effort for the implementation of SolarWinds for the proactive monitoring of over 500-networked devices. This allowed for automated ticketing, into SpiceWorks, for system identified issues which allowed the group to proactively remedy network issues and to provide more efficient customer service.
• Deployed Terminal Server (RDP) Broker/Gateway and Farm
• Deployed Wyse Thin Client to replace aging PC/XP workstations
• Planned and Executed move of 25 Virtual servers to a Cloud Provider - IAAS
• Upgraded AD R2, then in 2014 upgraded to 2012 r2
• Upgraded Fileserver from r2 with DFS and Deduplication
• Installed Office365 into a Hybrid Exchange 2010 environment
• Migrated 2003 Office SharePoint to 2013 Office365/SharePoint

Confidential, Cleveland, Ohio

Project Manager Consultant

Responsibilities:

• Enterprise install of Symantec Enterprise Protection
• Enterprise Rollout of Windows7
• Installation and support 2003/2008 servers
• Setup Citrix proof of concept lab

Confidential, Akron, Ohio

Supervisor,TechnicalSupportServices

Responsibilities:

• Researched HIPAA/HITECH compliance for Confidential and created plan to remediate (Security, Encryption, Data profiling, Data loss prevention)
• Developed and managed Project Plans, milestones, and tasks (MS Project). Managed projects including:
• Designed, Configured and Implemented secure 802.11 Wireless Network for Corp. Office (5 Floors)
• Redesigned VMware server farm, from 3.5 to 4.1,
• Upgraded MS Server 2003 domain to 2008r2 (native mode)
• Upgraded CX500 SAN to Scale Computing iSCSI/NFS NAS
• Installed/Support of EMC VNX5300 SAN
• Installed/Support of Microsoft Remote Desktop Services Farm for internal and customer use
• Readied the implementation of Windows7/Office2010
• Monitored Network using SolarWinds Network Monitor
• Designed/Implemented replication of Tier 1 applications to Disaster Recovery site
• Managed a team of 5 Engineers and Helpdesk Techs

Confidential, Akron, Ohio

TechnicalProjectManager

Responsibilities:

• Project: File and Print migration - Novell to Microsoft
• 1500 users, 3 terabytes of data, and over 50 print servers
• Led meetings to discover client needs
• Created project plan
• Assisted as technician as needed
• Continue to lead Project meeting
• Keep client informed on project status

Confidential, Cleveland, OH

TechnicalProjectManager

Responsibilities:

• Managed infrastructure projects
• Project Manager for Successful Disaster Recovery test
• Acted as engineer to move projects forward as needed.
• Built VM Farm, VMGuests
• Built stand-alone servers, to move projects forward
• Act as troubleshooter to resolve stuck projects.
• Managed resources and assigned tasks as needed.
• Migrated user applications to Citrix (4.5) farm
• 3rd level support for Windows Server admin & VM Infrastructure (8 ESX 3.5 servers)

Confidential, Bedford, OH

Manager of Networking and Infrastructure

Responsibilities:

• Hands-on working manager
• Manage a team of 12 Network Administrators
• Manage Helpdesk
• Team supports 15 US and International plants and sales offices
• Support 135 servers, 800 users and 1000 workstations
• Supported 12 Exchange Servers
• Implementation of SMS - Create software collections, Create SMS queries,, Deployed upgrades to WS and Servers, allowing for automated software upgrades, Help Desk remote control of client stations, as well as Hardware and Software inventory and compliance.
• Installation and Support of Citrix 4.5 farm
• Successful implementation of Websense
• Designed Cisco Unified Wireless Network solution
• Implemented Project Management structure
• Planned and tested Disaster Recovery
• Developed and implemented network monitoring system (SolarWinds NPM)
• Implemented VMware release 3.02 ESX, VM Server and Workstation
• Set up 5 Virtual servers in production and 10 virtual servers for testing

Confidential

IT Manager

Responsibilities:

• Hands-on working manager
• Manage a team of 5 Junior and Senior technicians
• Manage Helpdesk
• Support 3 Plants and 2 Main Offices and interactions with Corp Office
• Successful upgrade of 15 Windows2000/Citrix servers to Windows2003/Citrix4.0
• Daily support of Network, Servers and workstations
• Exchange Server 5.5, 2000 installation and support
• Successfully planned and led the move of Citrix farm and other servers, from Buffalo to Cleveland.
• Upgraded Networks to MPLS from Frame Relay
• Internet VPN network to satellite locations
• Prepared plan for Disaster Recovery
• Upgraded 802.11b Linksys Network to 802.11g Cisco Wireless
• Supported Networks for all plants and offices
• Implemented the operational/hardware side of a new ERP system
• Took 20 servers and converted them to virtual servers on 2 GSX servers

Confidential

Advanced Network Solutions and Information Technologies

Responsibilities:

• Install and support MS Small Business Server - Active Directory,
• Exchange, SQL, IIS, Proxy Services
• Install Windows 2000 and 2003 server
• Installed DNS, DHCP, WINS and integrated into Active Directory
• MS-SQL installation and light DBA tasks
• SMS installation and initial rollout to desktops
• Exchange Server 5.5, 2000 installation and support
• Desktop image creation
• Install and Configure CISCO PIX for Firewall and VPN support
• Installed many different vendors Network hardware, (Routers,
• Switches, Firewalls, Hubs) - CISCO, 3COM, D-Link, Adtran,
• Remote installation and support of Citrix 3.5 server farrm

Confidential, Mayfield, OH

Responsibilities:

• 3rd level support for Workstations
• 2nd level support for NT4, W2k and W2k3 Servers

Confidential, Strongsville, OH

Responsibilities:

• Tier III Support for Telsource NMC
• SME for Server support for Internal and External customers
• SME for Workstations for Internal and External customers
• 2nd level support for Networking issues
• 2nd level support for Wireless issues
• Project Lead for new business for NMC group
• Team member of engineering group as needed
• Design and deploy a proactive network monitoring solution using SolarWinds
• Analyze Cleveland Schools Network and map out current infrastructure (125 sites)
• Assess SLA and set criteria for what is to be monitored
• Configured Orion from SolarWinds - A Network Management platform
• Created network maps to allow for visual alerts for 126 locations
• Created Alerts and Maps for each support group
• Trained users on use of product

Confidential, Warrensville Heights, OH

Responsibilities:

• Created project plan for monitoring the rollout vendor (Wincor)
• Hired and trained team of 20 consultants to act as a helpdesk to assist technicians that were assigned to each store
• Conducted daily status meetings and assigned needed support issues/tickets from Wincor
• Interfaced with development team when need to assist techs on problems or issues in the field
• Creation/maintenance of current and accurate documentation of processes and procedures

Confidential, Cleveland, OH

Staff Consultant - Project Manager

Responsibilities:

• Site evaluation and business requirements
• Install and configure 100mb Switched Network
• Install and configure 802.11b wireless network to connect warehouses
• Build, install and configure Windows 2000 Servers, (DNS, DHCP, WINS),
• Active Directory, Exchange 2000 and Internet access
• Setup for remote support and administration
• Install and configure backup solution using Veritas software
• Train local tech to do admin tasks
• Create common desktop image and setup procedure to Ghost to other computers as needed
• Maintain all Servers (DNS, DHCP, WINS), Active Directory
• Maintain all networks and Internet access
• Maintain all desktop/printers and phone systems
• Maintain Databases and create reports using Crystal Reports
• Other assignments:

Confidential, Glendale, CA

IS MANAGER/Network Manager/Voice and Data Communications

Responsibilities:

• Led a team of 20 (Telco/LAN/WAN) based resources to design, develop and beta test a voice over IP solution to reduce overall telecommunication costs. Was responsible for identifying technology, developing project brief and presenting to Sr. Management, developing requirements and project plan, cost savings and ensured project finished on time and on budget
• Meet with teams to plan configuration, testing and all documentation related duties.
• The VOIP project led to the implementation of a 400 node/phone CISCO Call Manager network for our disaster recovery site.
• The VOIP project also led to significant savings by setting up IP trunking between Confidential Hub sites.
• This was a lab to test CISCO Call Manager, and to test VOIP's effect on Router and switches.
• Responsible for the Nestlé’s AVAYA (Lucent) based telephony system including site evaluations, purchasing, tech support and upgrades.
• Developed a Project Brief/Project Plan for the introduction of wireless communication for Nestlé. Performed discovery on CISCO wireless solutions. Project was to address the need for users to access Exchange Mail and various Internet Applications via a PDA (WinCE, Palm, Pagers, 2 way pagers, Cell Phones, Laptops, wireless connection for laptops).
• Managed and supported 15 team members (Primary Team)
• Defined business requirements
• Identified and evaluated solutions to update corporate Infrastructure.
• Worked as a hands on manager and performed built, administrated, developed, implemented and maintained the following: Windows NT/Windows 2000, TCP/IP, DNS, DHCP, WINS, MS IIS - Web Technologies, Terminal Server, MS-Exchange server and connectors, MS-SMS: Systems management server, MS-SQL server, MS SNA server.
• Performed discovery on Webtrends, Confidential chose a different scheduling package that fit the environment.
• Presented project plan and justification to SR. Management
• Lead a team of 5 resources for the design, development and installation of a videoconference upgrade to move to a Gateway system to allow for faster and better quality transmissions.
• Was responsible for identifying technology
• Developed project brief and presenting to Sr. Management
• Developed requirements and project plan
• Ensured project finished on time and on budget.
• Reviewed plan periodically for cost savings
• Led a team of 12 resources to select, install, and configure a new voice conference system.
• Was responsible for identifying technology
• Developed project brief and presenting to Sr. Management
• Developed requirements and project plan
• Ensured project finished on time and on budget
• Reviewed project periodically to identify cost savings
• Service was then made available to 100 Confidential US locations
• Team lead for the creation of RFP to three National Cell phone providers
• Managed other cell, pager and wireless solutions for all Confidential locations
• Created and maintained budget for department
• HP OpenView-integrating Optivity and NetScout LAN probes (RMON) for network analysis

Confidential

IS MANAGER

Responsibilities:

• Responsible of all servers, including lab for testing of extranet and image
• Project Manager for the development and integration of a network infrastructure which combined components of both Nestlé and Pillsbury’s network architecture for the creation of a joint venture company, “ICP”. As the Project Manager, was responsible for representing Confidential during technical negotiations in all areas except development. Led the project to roll out Network, Servers and Desktop development (Common Desktop Image) and Desktop Deployment
• Project Manager for a 15-member team for the campus wide roll out of a common desktop image. Project included upgrading hardware and software and the installation of a standard image on 1200+ desktops and laptops
• Project manager for the upgrade of TokenRing network to a 10MB Ethernet network
• Developed project plans to ensure minimal network disruption.
• Project manager for the upgrade of the 10MB Ethernet network to a one Gigabyte, Fiber connected network. This project included the installation of new Bay and Cisco routers and switches, rewiring the campus with Cat 5 cable and Fiber, and installing new network closets.
• Created and maintained budget for department.

Confidential

SENIOR PC NETWORK ADMINISTRATOR

Responsibilities:

• Developed, implemented and maintain the following:
• Windows NT server-TCP/IP, DNS, DHCP, WINS
• MS IIS - Web Technologies
• MS-Exchange server and connectors
• MS-SMS: Systems management server
• MS-SQL server
• MS SNA server
• Utilized HP OpenView to integrate Optivity and NetScout LAN probes (RMON) for network analysis
• Configured and supported BAY Networks routers and hubs as well as remote access to LAN utilizing 3COM Access Builder and RAS.
• Responsible for setting up 2 test labs - In Solon, OH for the creation and implementation of FIS laptop and workstation image, and Glendale, CA. Used by programmers to test packages before sending to me for implementation into the image.
• Developed and implemented division access to the Internet (Mail, WWW).
• Installed and supported all desktop and laptop computers.
• Developed and implemented common NT image for FS sales force.

Confidential

SENIOR SYSTEM PROGRAMMER

Responsibilities:

• Responsible for supporting a user base of over 700 across three campuses
• Installed and maintained enterprise LAN and WAN consisting of a variety of systems
• Monitored and troubleshot enterprise network consisting of over 3000 nodes.
• Developed, implemented and maintained remote access to LAN utilizing 3COM Access Builder and RAS
• Developed, implemented and maintained LAN probes (RMON).
• Installed and maintained mainframe systems software (VM/VSE-SP&ESA).
• Responsible for setting up lab for testing and setup of WFW workstations and servers
• Trained junior systems programmers
• Developed and implemented company wide access to the Internet.

Confidential

SENIOR SYSTEM PROGRAMMER

Responsibilities:

• Responsible for the support of 3270 and APPC LU 6.2 VTAM communications
• Maintained a network of over 1000 terminals and 35 hotels utilizing IBM System 36
• Implemented communications between Mexico and Solon
• Upgraded VSE/SP, on time, along with many third party software packages
• Second level support for personal computers

Confidential, Brookpark, Ohio

SENIOR SYSTEM PROGRAMMER

Responsibilities:

• Provided technical support for the MSA applications
• Upgraded VM/SP to VM/HPO
• Maintained BTAM network of 500 terminals
• Upgraded IBM 4381 to IBM 3083
• Installation and support for personal computers

Confidential, Whittier, California

SENIOR SYSTEM PROGRAMMER

Responsibilities:

• Responsible for all file, library, and space management for the IBM 4381 and DG MV15000
• Promoted from Operations Supervisor with staff of 12 operators
• Maintained hardware and system software in the VM/VSE production environment
• Coordinated for operations and programming personnel
• Installed and maintained PC to mainframe file and job transfer products