SUMMARY:

• Self - motivated Program Project Manager with unique combination of IT/business strategy consulting, project management from initiation, plan, delivery to closure, PMO leadership, project portfolio management, systems development/ testing, technology delivery lifecycle and client engagement skills to provide strategic and tactical leadership for fast-paced, highly matrix organizations.
• Progressive career growth and demonstrated s with a deep understanding of project management & project portfolio management methodology, tools and best practice approaches to manage complex, multi-disciplinary projects with flexibility to lead diverse and dynamic teams.
• Strong customer facing program management experiences to work directly with stakeholder, product owners to resolve conflicts, build relationship while managing hands-on the daily project activities of monitoring and controls
• Passion for Technology, Outstanding adaptability to new technology environment, relationship-building and strong focus in details to deliver high quality work.

TECHNICAL SKILLS:

Core Competencies & SKILLS: Project Portfolio Management | PMO: Project Management Methodology & Tools (MS Project, SharePoint, Visio, Clarity PPM, JIRA, TCS Mastercraft ALM, MS Office); Project Portfolio Management framework; Project Financial Management Business Technology Analysis: Business Systems/Process Analysis; Data Collection; Requirement Analysis; Feasibility Study, Fit/Gap Analysis; Process Improvement & Optimization; Business Case with Financial Analysis; Use Case Modeling; Analytical Problem Solving; Quality Assurance; Test Management & automation tools, SIT/UAT coordination Systems Development |Technology Delivery: System Development Lifecycle (SDLC); Waterfall, Agile/Scrum; ERP/CRM Implementation/Migration/Integration; Platform Modernization; Cloud Technology & SaaS Deployment strategy; IT Operations | IT Service Management: ITSM/ITIL; Shared Service; BPO support; Financial control; Network; Virtualization; Security Architecture; Policy/ Procedure Development; Regulatory Compliance; Vendor Management (SLA/OLA)

PROFESSIONAL EXPERIENCE:

Confidential

Program Manager

Responsibilities:

• Excelled as a customer facing, single point of contact engagement manager to lead entire project lifecycle process with in-depth knowledge of project program management and System Development Life-Cycle management.
• Managed on-site/off-shore multinational teams for both Applications & Infrastructure projects with project scoping,detail schedule planning, project financial budget control, risk & resource management to meet customer needs.
• Consulted, delivered ITSM governance & tools implementation for issue/problem tracking, multiple ITSM tools integration & dashboard development.
• Coordinated Command Control Center / War Room setup & operations, issue/problem escalation process, Sprint/Scrum meetings, Change Control Board review and stakeholder communication leadership.
• Led project risk management & mitigation programs by assessing business and technology; raised, documented and provided recommendations with alternate plans.
• Commanded project portfolio leadership with key decision making process support, demand management, stakeholder communication by presenting scoped solution and ongoing status reports to gain alignment and approval.
• Delivered system testing governance process & automation tools (HP QC, TCS Mastercraft ALM) deployment. Supported test scenario, scripts, test governance process, SIT/UAT, test data preparation and s.
• Provided advise to sub-project managers with project lifecycle processes: project justification, RFI/RFP, contracts (SOW/MSA) negotiations, RACI definition, conflict resolution, risk mitigation, stakeholder expectation management.
• Advised IT managers with different options based upon various business scenarios and provided valuable information for topics include: project justification, vendor consolidation, infrastructure separation & consolidation strategy.
• Consulted client managers with ERP project transition planning, operations readiness, organizational change management planning with offshore managed service model (BPO) and project go-live preparations.
• Key clients include: Korea Telecom, AIG, Chartis/AIA, Visteon-Halla (Automotive), Jaguar-Landover, Samsung/ Confidential subsidiaries.

Confidential

Founder | Digital Strategy

Responsibilities:

• Co-Founded a startup specializing in Social Media Management, Digital Marketing automation, and Inbound Marketing.
• Introduced global Cloud based SaaS solutions to local market, channel partner, Web site management, sales marketing and solution architecture support.
• Delivered startup presentations and functioned as a Cloud Technology & SaaS evangelist with Adobe marketing cloud.
• Performed Social Media analytics, sentimental analysis reporting, brand competitiveness analysis for marketing.
• Consulted SaaS deployment strategy under hybrid cloud architecture, integration technology and Big Data MarketingAnalytics technology.

Confidential

IT Director | Transformation Strategy

Responsibilities:

• Managed all aspects of IT strategy development, operations & service delivery with 100+ staff organization, $20M+annual budget. Led transformation of IT operations to a shared services organization, technology standardization and vendor consolidation to increase productivity and reduce overall IT operations costs over a duration of 3 years.
• Provided leadership for shared services strategy, project portfolios management, budget control, ITSM/ITIL governance, policy & standards, requirement analysis, demand management and IT strategic alignment with business objectives.
• Developed and trained PMO team, business analyst and project managers to support company-wide initiatives.Led multiyear process innovation agendas with system re-design, development and technology migration forInvestment Bank & Insurance subsidiaries.
• Directed enterprise technology standardization efforts including ERP (Finance/Purchasing) deployment, enterprise portal strategy by leading entire project lifecycle from RFI/RFP, evaluation & selection to contracting and execution.
• Planned, managed a mainframe-based legacy platform modernization projects to a Unix/Linux based platform forimproved operational efficiency and supportability.
• Managed a customer-centric data warehouse re-building to design a consolidated/cross enterprise customeranalytics platform (CRM/EDW/BI). Led technology assessment, data modeling, UX design, develop and deployment.
• Led Web/Mobile cross platform applications design, platform evaluation, deployment based on Java/ASP.NET
• Directed Business Continuity Planning strategy, Data Center/Disaster Recovery Center consolidation to improve service quality. Planned and executed the complete Data Center relocation with migration planning, WAN/LAN redundancy design, coordination of the move without any operations disruption.

Confidential

IT Strategy | Program Management Office

Responsibilities:

• Recruited to lead CEO’s agenda on IT Transformation program: IT Strategy alignment to business strategy to enable technology driven business innovations with to global best practice.
• Planned, executed Enterprise Architecture Planning project to document the as-is enterprise architecture utilizing astructured EA framework, assess business process improvement opportunities; develop Use Case & process model documentation; create Enterprise Architecture portal and conducted executive presentations.Created & proposed an enterprise wide information integration strategy and ERP-based back office platform withglobal benchmarking, feasibility study and solution architecture.
• MS Project based Enterprise Project Management (EPM) roll out initiatives to result in project asset reusability andproject management effectiveness.

Confidential

Strategic Consulting | Project Program Management

Responsibilities:

• Launched a value consulting practice with global performance benchmarking services to perform strategic consulting projects for new prospects resulting in new revenue generation and increased customer satisfaction.
• Delivered rapid technology assessments, requirement analysis, value chain/customer journey assessment, targetsolution architecture and project strategy development with KPI targets & ROI based business case analysis.
• Performed Supply Chain Management Benchmarking based on SCOR model utilizing key SCM metrics analysis,
• Process Improvement & optimization opportunities, developed target solution architecture, cost benefits analysis and best practices.
• Managed ERP project audits, risk mitigation plan, program management service, continuous process improvementconsulting for existing customers to maximize existing IT investment and new technology adoption strategy.
• Configured and trained customers with focus on Order to Cash business process using SAP MM/PP/SD modules.

Confidential, New York, N.Y

Project Program Management

Responsibilities:

• Full ERP implementation, migration & integration projects:
• Order to Cash, Procure to Pay, Supply Chain, Warehouse/Inventory management, Finance, HRM
• Projects in High-Tech, Manufacturing, Medical Equipment, Consumer/Retail industry
• Consulted Strategic Sourcing and Procurement Process Re-Engineering projects with industry survey, SWOTanalysis, business process & technology assessment, business process improvement plan, process modelingsolution architecture and managed solution implementation projects.
• Participated in Oracle-Glodratt global consulting initiative based on Goldratt Theory of Constraints(TOC)framework. Trained Oracle functional consultants for the TOC-based value consulting & critical chain approach.

Confidential, New York, N.Y

Senior Consultant | Project Management

Responsibilities:

• Performed Technology Enablement and Optimization consulting with focus on process innovation and IT platformtransformation.
• Conducted Business and Technology strategy development consulting, Process Re-Engineering consulting,documentations, and s.
• Implemented Manufacturing / Logistics management solution for a national construction equipment manufacturerIncluding Inventory, Warehouse system, Cost Accounting and MES interfaces.
• Delivered legacy applications and technology platform modernization project for national retailer: POS deployment,