SUMMARY:

• I am a dependable, hardworking detail - oriented individual with a strong background in Business Analysis, Process Optimization, multi-tasking, documentation & organizational skills. The skills that I possess and others I have yet to learn are all apart of who I am and what I am capable of.
• Motivated, solutions driven; ability to plan, organize, prioritize and multi-task in a fast-paced environment; positive attitude & team-player; understanding & communication towards vendors/clients & coworkers; ability to learn quickly & independently

TECHNICAL SKILLS:

Skills: Intermediate knowledge of Microsoft 2010 Applications (Access, Excel, Word, PowerPoint, Project, Outlook & Visio) Adobe Creative Cloud: Indesign, Illustrator, Lightroom, Lightroom Classic, Photoshop. Basic math skills, basic computer skills, usage of basic office equipment & laptop ADP/EasyPayNet, Clarizen, Cogent, CompuServe, Core FTP Lite, Dantom Systems/Diversified/RevSpring, Data Entry, Debt Collections, DISQSRV, Confidential, Experian, FDCPA Compliant, FoxPro Software, GroupWise, IDEA, Internet Explorer, iRise Studio, Lexis Nexis Solutions, Monarch, MOVEit Central Admin, MS SQL Server Studio, Noble Systems, Ontario, PGP, ProComm Plus, Sales, Share Point, SOX, Webex, The Work Number, Trans Union, Tripwire, TXT, Word Processing, XML, etc.

PROFESSIONAL EXPERIENCE:

Confidential

IT Business Systems Analyst

Responsibilities:

• Production Support: Financial Critical Job Failures, Monitoring of 3 cogent environments, review/remediation/resolution of daily job failures, trouble-shoot if any impacting processes on server when contention, ON-CALL, etc
• Agile/Scrum: Daily 15 min check-in meeting with 3 scrum teams, Service Requests/Incidents transitioned to User Stories, Acceptance Criteria & Testing Instructions for QA, Champion User Stories through Life cycle to Production by working with various teams within IT & the business (QA/UAT/Prod), etc.
• Projects: Million+ Inventory Movements based on criteria for New Placements, Agency Outsourcing & Legal Outsourcing; Ontario-FACS/Wardata/Aarsdata/Ilmsdata: Platform Go Lives, Data Conversions & Validations, New Vendor Products Implementations, Data Center Moves, etc.
• Knowledge Management: Documentation, Version Control, Cross-Train, Knowledge Transfer and Mentor to assist team members & business units. Published to Sharepoint all documentation when officially transferred ownership of processes. Optimized/automated processes thereafter for process excellence & included update for version control of automation.

Confidential

IT Operations Support

Responsibilities:

• Teamwork: /Assist/Mentor/Cross- amongst ITOPS Team Members & various other business units
• Business Analyst Related Duties: New Business Special Handling/backup, Agency Outsourcing Special Handling/backup, Assist on Scrubs, Collections Inventory Moves, FACS & Cogent Letters Special Handling
• MOVEit Automation: Development, Transmission Trouble-shooting, Process Maps, Transmission on processes not yet automated to support business needs, automation of transmission tasks handled as Support I (75% of SASS/IA Scrubs automated + other depts/processes: NB, BK/Probate, Mail Return, Daily & Monthly Letters, etc)
• FACS Requests: account investigations, archived accounts, letters, new business, etc
• Misc: Laptop, Work From Home, Service Desk Upkeep, SQL Queries, Job Failure Troubleshooting, Gdrive Cleanups, Data Cleaning, Formatting, Imports, Exports, Updates & Search as required
• Cogent: Import/Export/Update Accounts in Cogent based on initiative regarding workflow, cleanups, processes, etc
• Data Analyst Abilities: Familiarity with basic analysis, drawing conclusions & making recommendations for future action; Effective verbal & written communication skills; Strong interpersonal skills with ability to establish & maintain effective working relationships; Strong Analytical skills involving problem solving, process improvement & developing solutions

Confidential

IT Operations Support I/Administrative Support

Responsibilities:

• Mission, Vision, & Values; outbound & inbound calls; taking messages; data entry, filing, Xeroxing, negotiation on payment terms & methods; record and update full and complete account information; ability to take & to verify check by phone payments; FDCPA Compliant along w/state & federal regulations; Compliant with all company's policies and procedures; locating customers and securing payment of charged-off accounts and qualifying accounts for legal review; Skip tracing via intranet & Internet Explorer: The Work Number, Yellow Pages/Superpages, Lexis Nexis Solutions; ability to read Trans Union & Experian Credit Reports, Experian Metronet; requesting & viewing scanned documents; interoffice email & transferring calls; ability to use standard office equipment.
• Preparing & verifying accounts for legal review; outbound calls to verify employment, interoffice email & transfer of calls, data entry, scanning documents: poe verifications, address verifications, borrowers authorizations, incoming faxes; requesting & viewing scanned documents; ability to read Trans Union & Experian Credit Reports, Experian Metronet; Internet Explorer: AddPro, Lexis Nexis Solutions, Whitepages, Superpages, TheWorkNumber; Following State & Federal Guidelines for legal review process; Ontario.

Confidential

Executive Administrative Assistant/Payroll Director

Responsibilities:

• Payroll, Billing, AR & AP, entrusted with keys to Executive Office and safe, memos, labels, forms, name badges, filing, faxing, answering multi-lined phones, Xeroxing, scheduling & appointments, liaison with employees & clients, organization of company newsletter (The Pruitt Connection), interoffice messages, hiring employees, termination authority with confirmation from CEO & Administrator, holding Corporate Meetings, running errands + picking up time sheets from Corporate Office, Onsite check printing through CompuServe/ADP EasyPayNet, organization of office, internet, setting alarm.

Confidential

Studio-Sales Representative/ Office Staff

Responsibilities:

• Answering incoming calls & interoffice, pick up messages, shipping & receiving UPS, Airborne Express, alphabetical & numerical filing, data entry: roeing, signing & counting orders in/out (wedding, studio, grads, yearbook, copy orders, etc), building albums & folios, engraving, wallet cutter, wallet die-corner cutter, float mount frame hooking, Reels: finding, rewinding, filing & shifting, proof pictures, making buttons, racking & unracking film, stock & supplies, tracking orders, packaging complete orders, math checks on pricing, alarm code & key.
• Data Entry, multi-lined phones, interoffice communication, numerical order, Customers: taking graduate & studio orders, billing, outbound calls, face-to-face; tracking orders, commission, cash register, cash handling, credit cards, checks, mail (labels, and weighted mail), fax, Xeroxing, MI-passport id, framing, assembling wedding albums, shredding, stocking supplies needed.

Confidential

Office Staff

Responsibilities:

• Filing, Xeroxing, answering multi-lined phones with up to 10 incoming lines, interoffice calls & Groupwise, typing 51 wpm, alphabetical & numerical orders, faxing, liaison with clients, prep surveys for field & clients, usage of tax maps & legals, tracking surveys, entering survey orders & appointments, sorting by counties & subdivision names, & pulling files for surveys.

Confidential

Data Entry Clerk/Student Assistant for Prof. Larry Thomas

Responsibilities:

• Data entry; correcting, grading & recording papers, filing; Xeroxing; typing; shredding; answering phones & taking messages, internet researching.