SUMMARY

• Over 7+ years of experience as a highly motivated Business Analyst with a focus onInsurance (including Property and Casualty)and Finance (Retail and Investment Banking)domains.
• Expertise in RUP and Agile Scrum methods of SDLC
• Extensive experience in working with billing centerof Guidewire Insurance Suite and knowledge in key areas of claim center and policy center.
• Proven track record in Elicitation, Analysis, data modelling and Design of Application software.
• Expertise in producing business artifacts including Business requirements, Functional requirements, Use cases, User stories and working prototypes.
• Extensive Knowledge in Capital Markets, Corporate Finance, Risk Management, Investment Banking, Mortgage, Financial Statement Analysis, Equity, Fixed Income, Derivatives, M&A, IPO etc.
• Strong understanding of risk control; including Value at Risk(VAR), Anti - Money Laundering(AML), Bank Secrecy Act(BSA), and Know Your Customer(KYC).
• FacilitatedJoint Requirement Planning (JRP) and Joint Application Development (JAD) sessions.
• Proficient in GAP Analysis in order to check the current applications of an existing system with the purpose of exposing the benefits of applying the proposed business requirements to the new system.
• Extensive collaborated with PMO in Cost Benefit Analysis, RACI Analysis, Risk and SWOT Analysis.
• Thorough knowledge in Unified Modeling Language (UML), this knowledge was acquired through experience of creating Use cases, Use case Diagrams, Activity, Sequence, and Data flows.
• Creating Wireframes and also User Interface Documents for improving the understanding of the software solution. For this types of tasks Visio and SnagIt tools were used.
• Expertise in collaborating with testing teams for Test strategies, Test cases review, defect validations and during Regression, Progression, Integration testing.
• Expertise in collaborating with business stakeholders and other team members in performing User Acceptance Testing (UAT), Smoke testing, Post production Validation (PPV)accordingly.
• Thorough knowledge in creating User Manuals and conducting training sessions for users.
• Thorough understanding of SQL.

TECHNICAL SKILLS

Business Skills: Business Process Analysis and Design, Gap Analysis, Impact Analysis, JAD/JRP sessions, Requirement Gathering, Use Case Modeling

Methodologies: Agile, RUP, Waterfall

Web Application Platforms: MS SharePoint, Business Objects

Requirement Management Tools: Power Designer, Rational Rose, IRise Studio

Databases: MS SQL, Oracle, MS Access

Languages: Java, .Net, Web Services, XML

Graphic Tool: Smart Draw, SnagIt, Justin Mind Prototype

Defect Tracking Tools: Silk Central, Jira, Bug Zilla

PROFESSIONAL EXPERIENCE

Confidential, Lincoln, RI

Sr Business Analyst

Responsibilities:

• I collaborated with the business team in the creation/completion of project charters and project scope for Guidewire Billing Center.
• Worked with stakeholders, subject matter experts, process owners and users to elicit and document needs, expectations, constraints and external interfaces using various methods.
• Capture business requirements in form of user stories using JAD sessions, brain storming sessions, focus groups and personal interviews and ensured coverage on business values, story points and acceptance criteria
• Identified inconsistencies and gaps within a business process description and collaborated with stakeholders to clarify and simplify complex processes.
• Elicited, documented, modeled, validated and prioritized functional and non-functional requirements using interviews & data analysis.
• Create Requirement description document to include the business requirements, technical requirements, functional requirements and non-functional requirements.
• Helped the product owner in creating product backlogs andSprint Backlogs.
• Collaborated with the Scrum Master andScrum teams inEstimation and Velocity planning. Also, participatedin conducting Sprint Planning, Daily Stand Up,Sprint Review & Retrospective meeting.
• Assisted the Scrum Master to prepare and monitor burn-down charts for the successful completion of tasks within the time-boxes.
• Performed Walkthroughs of business requirements and functional requirements with the development and testing teams.
• Set up definitions and process for Scoping, document test cases, test phases included integration testing, end to end testing and user acceptance test (UAT) and documenting the results.
• Validated defects and test results generated by the QA team.
• Facilitated the Post Production Validation and actively participated in production call support whenever necessary and ensure smooth running of the system in real time
• Createdtraining guides,assisted in deployment with step-by-step instructions and created appropriate GUI screenshots.

Tools: / Environment: Agile Methodology, Just in Mind, MS Visio, SQL Server, MS Office, MS SharePoint, Guidewire Billing Center 8.0, Silk Central.

Confidential, New York, NY

Business Analyst

Responsibilities:

• Review the previous version of the system, read the last version of the system documentation and hence understanding the parts need to be improved, did Gap analysis.
• Contact offshore vendors to implement a cost effective global delivery model, whereby a dedicated team would provide 24 x 7 support for the application.
• Gather Product Backlog by comparing the differences of the existing system and the features that were raised by the stakeholders. PrepareSprint Backlog and manage the Sprint Task and Burn down Chart.
• Designed Sequence and Activity Diagrams to show data flow of ticket resolution.
• Provide User stories depending on different scenarios.
• Help and engage in sprint planning, daily stand-up meeting etc.
• Create UML diagrams, which include activity diagram, sequence diagram, state diagram.
• Wrote UI Mock-ups in order to help understanding the complex system and break it into more clear pieces.
• Assisted database modelers on understanding the entities relationship, constraints and therefore create a conceptual, logical and physical model.
• Plan and wrote Test cases, personally involved in User Acceptance Test (UAT).
• Play part in defect tracking and manage to follow up on open defect, prioritize high-level defect. Generate daily status report using Mantis.
• Created and maintained Requirements Traceability Matrix throughout the development and testing process, corresponding each of the individual business requirement with the test cases.
• Assisted testing team generate different data into system for testing.
• During the migration phases, kept daily meeting records about any opinions, difficulties and questions about the new version of software.
• Worked with the desktop support team during the migration phase and help user during the knowledge transfer period.

Tools: /Environment: Agile Methodology, Oracle, UML, SQL, Mantis, MS Office, JIRA

Confidential, Mount Laurel, NJ

Business Analyst

Responsibilities:

• Identified the areas for improvement by reviewing and analyzing the existing online portal systems.
• Conducted detailed and comprehensive Business Analysis by working with end users and other stake holders to identify the system, operational requirements, and proposed enhancements.
• Performing businessimpact analysis of proposed projects processes and gap analysis for new functionality requirements, as well as prioritizing them based on actual business needs so as to align them with the project roadmap.
• Created Business Requirement Documents and Functional Requirement Documents using Power Designer.
• Involved in JAD sessions for resolving issues involving data processing, user interface and downstream systems interactions.
• Prototyped the application by providing screen shots and wireframes.
• Created UML diagrams and worked extensively on use case modeling.
• Conducted walkthroughs of the application requirements, with the development, testing and support teams.
• Participated in the application development meetings to clarify the business logic and provide the business scenarios to the development teams.
• Conducted review meetings with software test teams to ensure appropriate test scenarios have been provided for Integration and Regression testing.
• Implemented Software Quality Assurance development policies, test procedures and testing methodologies. Documented test scripts according to the business specifications and design documents.
• Conducted user acceptance testing (UAT sessions) to ensure all the business requirements have been fulfilled by the application.
• Worked with the Production support team for issues reported by the user group in the production environment.
• Prepared user manuals and conducted training sessions.

Tools: /Environment: Rational Rose, MS Visio, UML, Microsoft Office Suite, Java, Oracle, Windows XP, HP Quality Center, RUP methodology

Confidential

Jr. Business Analyst

Responsibilities:

• Worked with Business User Representatives and other Business Analysts to understand the current system and the business process in place to identify deficiencies and areas for improvement.
• Performed GAP analysis by creating AS-IS and TO-BE documents to identify the potentials of the improved system.
• Prototyped the application changes using MS Paint providing mock-up screens.
• Extensively used SQL to verify the integrity and consistency of the data in the database.
• Facilitated Change Management within the project by performing Impact Analysis for Change Requests obtained during early stages of the Project Life Cycle.
• Widely used Requirements Traceability Matrix (RTM) for identifying and tracing the linkages among several connected project artifacts to analyze the impact of a desired change.
• Assisted Testing teams in Regression testing and Black box testing; Participated in Navigation testing, Smoke testing and UAT testing of each build during the various phases of the application.
• Organized and participated in Release walkthroughs, demos & presentations of the new releases and documenting the feedback.

Tools: / Environment: RUP methodology, Smart Draw, Microsoft Visio, Silk Central, Java, Oracle.