SUMMARY:

• Helping companies across multiple industries become more profitable and efficient through both business process (Prospect - to-Sale, Quote-to-Cash, Supply Chain, etc.) and technology improvements, including CRM (SFA, Marketing Automation, & Help Desk), ERP (NetSuite, Oracle, etc.), E-Commerce, and Business Intelligence. A strong partner to executive and business partners, leads teams to identify operational enhancement opportunities and introduce technical solutions (including SaaS) resulting in measurable increases in efficiency and effectiveness.
• Specific experience in healthcare publishing, wireless communication, retail, manufacturing, & consumer products.

TECHNICAL SKILLS:

Technology: Function Solution Enterprise Resource Planning (ERP AP/GL, MRP, OM, etc. ) NetSuite, Oracle, SAP, & Best of Breed CRM (SFA, Marketing Automation, help desk) Saleforce.com (& Service Cloud), Marketo, E - Commerce Magento, IBM WebSphere Supply Chain Mgmt & WMSJDA, Manhattan Associates Business Intelligence SAP Business Objects (Web Intelligence), Pentaho ETL Dell BOOMi, Celigo, Pentaho

PROFESSIONAL EXPERIENCE:

Michael A Bohac

Program / Project Manager

Responsibilities:

• Enterprise Application Architect & Implementation lead. Managing multi-site, cross-team system deployments, including CRM, ERP, & Business Analytic solutions.
• For a $1.5B work wear and textile service company, providing managed uniform, protective clothing, and custom corporate image apparel programs to businesses in diverse industries.
• PMO lead for a full Enterprise Application transformation, leveraging Oracle EBS and custom modules to manage core business service functions for 200+ locations. Additional responsibilities included Enterprise DW Proof of Concept and Supply Chain assessment activities.
• For a multi-billion dollar Energy Management company
• Managed the upgrade and global deployment of a Project Management tracking application supporting major system deployment activity. The .Net (VB, SQL Server) solution leverages Order Management & Financial data from various ERP systems, enables project managers to enter & track progress vs. defined stages of a project lifecycle, measuring actual progress vs. multiple metrics and constraints.

Confidential, Waltham MA

Director of Enterprise Applications

Responsibilities:

• For a China Subsidiary, full CRM - ERP - Financial reporting systems backbone, leveraging Salesforce.com (including Service Cloud) & NetSuite integrated to an internal Oracle dB based account management system (Dell BOOMi).
• Introduced a Sales Account BI Dashboard to track client utilization and product adoption info, leveraging Pentaho (ETL and dashboard) on an Oracle DW.
• Transitioned a custom in-house E-Commerce StoreFront to an enhanced solution (leveraging Magento, hosted by a 3rd party provider), including updated product configurator / price quote logic, SFDC Live Agent support, localization and Marketing promo’s.
• Deployed a Marketing Automation system for subscriber acquisition and retention campaigns (Marketo)
• For the Customer Service Dept., automated the Help Desk function leveraging Salesforce.com Service Cloud functionality integrated to the Order & Account Mgmt system.
• Marketing retention reporting toolset, leveraging SAP Business Objects Web Intelligence.
• Managed the back office systems (Order Management, Mktg Renewal Campaigns, etc.) upgrade project.
• Led the scoping & assessment effort to update Prospect-to-Sale & Order-to-Cash processes
• Planning and facilitation of Business Reqs development (documented Business Processes, including workflow diagrams with data details, etc.), solution design including integration with ancillary systems, Conference Room Review, and implementation planning (schedule, resources, tasks, costs, etc.). Compiled overall rating breakdown for Executive Steering Committee approval.
• Managed the successful solution deployment, including Analysis, Design, Development, QA, Implementation, & Post-Implementation support. Responsible for all facets of project budget.
• For a Drug Information subsidiary, led the scoping & assessment effort to replace an in-house custom Order Management & Shipping solution with NetSuite ERP.
• Planning and facilitation of Business Reqs development (documented Business Processes), solution design including customizations & integration with ancillary systems, Conference Room Review, and implementation planning (schedule, resources, tasks, costs, etc.).
• Managed the initial beta release deployment effort.

Confidential, Bellevue, WA

EIT Dir - Business Mgmt Office

Responsibilities:

• Directed the deployment of JDA Demand Planning & Fulfillment functionality to manage handset & accessory supply chain planning for the 2,000 company owned store channel. Improved the Sales & Operations Planning & CPFR processes resulting in a $400M inventory cost reduction. Included the automation of the Supply Plan process, reducing front-to-back Demand/Supply planning cycle from 4 weeks to 1 week.
• Developed 3 year roadmap aligning Business Strategy with EIT technology investments for key business processes including Procure-to-Pay (leveraging enterprise wide SAP ECC 6.0 & SRM 7.0 capabilities), Plan-to-Distribute (JDA Demand Planning & Fulfillment, Manhattan Associates WMoS), order to cash (SAP APO), and go-to-market processes (SAP Product Lifecycle Management).

Confidential, Waltham, MA

Principal, ERP & Supply Chain Practice

Responsibilities:

• As IT Liaison to the Program Management Office, led the successful Oracle ERP (PO/AP, GL, MRP, OM) rollout across 10 teams and 6 locations.
• Managed the IT support services responsibilities, including RICE (Reports, Interfaces, Data Conversion, & Application Extensions) development & platform infrastructure (instance management, WAN, etc) deployment.
• Managed the overall project schedule, including Work Breakdown Structure & project plan, working with process owners and the Program Management Office (PMO) to align task dependencies, resource assignments, etc
• Managed the development of a PMO function to drive the assessment & prioritization (based on metrics based Cost/Benefit analysis including communication, & governance) of IT initiatives.
• Managed a planning effort to integrate two major Oracle ERP systems environments into a single (v 11.5.10) environment, including business process consolidation & optimization, data quality cleanup, and interfaces with over 30 satellite software systems.

Confidential, Cambridge, MA

CIO

Responsibilities:

• Created a decision support DW/DM utility for executive management, aggregating & rationalizing Finance, & Sales & Marketing data from multiple sources,
• Devised a three year IT Strategy consolidating a disparate set of applications across multiple business groups onto a single integrated platform, including back office (ERP, CRM, Product Development, etc.) & customer facing tools (Self Service, Web Sites Corporate Homepage, Support site, etc.).
• Deployed Salesforce.com SFA suite, improving contact / opportunity tracking for marketing & sales teams.

Confidential, Franklin, MA

Confidential

Responsibilities:

• For Confidential / Confidential , Inc.,
• Project team member for SAP CRM / R3 implementation. Facilitated requirements gathering, gap analysis, & realization phases for prospect acquisition & business partner teams. Functions include 3rd party list mgmt, suppression (vs. D&B & in-house lists), integration with ERP system, and publication (integration to back office systems, 3rd party list generation, ad-hoc list requirements, etc.)
• Architected a Corporate Wide Customer dB, managing Customer & transaction history data across systems for use in planning & monitoring campaigns and identifying cross selling opportunities.

Confidential, Newton, MA

Vice President of Information Technology

Responsibilities:

• Internalized POS & Order Mgmt SW responsibility (negotiating source code purchase) to ensure stability and scalability to a distributed base of up to 300 concurrent users on 7 x 24 basis.
• Introduced technology innovations including permanent garment ID & automated assembly / sorting conveyors (driven by bar-coded garment tags), realizing cost savings due to labor efficiencies & reduced claims.
• Directed Confidential acquisition team, responsible for integrating major dry-cleaning operations (comprised of store, delivery, and production units) into Confidential managed businesses. Addressed all transitional activities.
• Managed Delivery Automation initiative introducing Sales force automation and routing automation applications
• Directed the implementation of a Marketing intelligence dashboard (Pilot Cube) monitoring campaigns effectiveness.

Confidential, Boston MA

Director of Enterprise Application Development

Responsibilities:

• Responsible for all aspects (help desk, BSA’s, developers & DBA’s, staff of 25) of application implementation & support, including ERP, SCM, & HRIS including Data warehouse.
• Managed the design, development, and implementation of a Financial Information dashboard utility (modeled dB schema, devised ETL strategy from Oracle ERP dB, etc.), providing a web-based drill down tool to Sr. Executives.
• Managed development of a corporate wide strategy for Supply Chain Mgmt & ERP applications, leveraging existing investments in Oracle 10.7 ERP & consolidating multiple disparate Bus Unit systems (ManMan, I2, etc.).
• Devised (with the Director of Operations) a data storage strategy for the Enterprise Application environment (Oracle ERP & DW, Brio Enterprise OLAP), consolidating multiple environments onto a single, cohesive platform. Co-managed the migration to an EMC Symmetrix solution.

Confidential, Beverly MA

Vice President of Information Technology

Responsibilities:

• Led the successful deployment of Oracle’s Enterprise Resource Planning (ERP) system, including product selection, financial justification, contract negotiations and implementation. Managed the cross-functional project team (40+ internal & external resources) in all phases of the multi-site, international implementation (4 manufacturing locations). Modules include OM, MFG (Planning, WIP tacking, Purchasing & Receiving) and Financials (AP & GL).

Confidential, Waltham, MA

Director of MIS

Responsibilities:

• Evaluated, selected, and implemented managed home care information system (including claim adjudication and case management modules) to support a new corporate strategic direction.