SUMMARY:

• Confidential brings success in preparing detailed documents and reports while reducing complex internal and external data analysis. In addition to Confidential ’ expertise in Data Analysis, Confidential brings a wealth of Business Intelligence Solutions, Data Quality Analysis, Data Profiling, and modeling of Data Integration. Confidential is a passionate BPMN Process Analyst with strong written & verbal communication, and a comfort with front - room facilitation. His high-delivery focus, leveraging multiple project management methodologies, and working with a variety of complex domains such as Finance, Banking, Manufacturing &
• Logistics, Retail, digital marketing, etc., has fashioned him with an ability to systematize programs, products, and projects balancing Agile and Waterfall methodology. A tested Data Analyst skilled in recording, interpreting and analyzing data in fast-paced environments, Confidential overhauled, improved and strengthened business requirements, advising stakeholders throughout development, expediting Enterprise Resource Planning (ERP) system implementation. Ranging from Oracle, SAP to .NET products, Confidential created functional and technical specifications, while safeguarding design integrity, demonstrating technical expertise on all business requirements. Though Confidential has constructed complex database solutions utilizing desktop applications, his passion resides in an innate ability to collaborate with peers in both, business and technical areas, delivering optimal process solutions always in-line with corporate priorities. Confidential is a personable and an effectivecommunicator with exceptional relationship management skills.

TECHNICAL SKILLS:

SKILLS: PRISM, VersionOne, Oracle's Siebel CRM, Alteryx, exposure to SOAP/REST web and micro-services, SQL Server Integration Services (ETL), Clarity, Power BI, Excel - Power Pivot, Salesforce instance Integration, BlackKnight, MSP, PBM Data Management, BCBS Claims Information Systems, CBM (Claims Benefit Management) Systems, RamQuest, CORE, Enterprise Architect, Visual Paradigm UML Enterprise, VISIO 2013 BPMN 2.0 Modeler, Igrafx, API mapping, ACCESS, Kofax, ICMP, Altosoft Insight, FileNet, KTM ADR, Cassandra (other NoSQL DBs), MDMBusiness Requirements Documents (BRD), Site Maps, Data/Process Flow Diagrams, Wireframes, Use Cases, Persona-based Scenarios, Functional Requirements (FSD), gap analysis of As-Is processes for Future-State mapping, UML, BPMN, Use Case Diagramming, Class & Sequence Diagramming, Data Flow, Deployment & Object Diagramming, MS Visio, Word, Scaled Agile Framework Enterprise (SAFe), Rally Software, Access, PowerPoint, Outlook, MS Project, InfoPath, ACTIMIZE, Gliffy UML, SpotFire, Confluence, JIRA, Balsamiq Studios, Wrike, BaseCamp, Slack, Adobe Fusion, HP Performance Management Pack, Agile/Scrum, Kanban, Phased WaterfalReporting, CRM, Web & Troubleshooting Tools/Additional Tools/Languages/Methods:Tableau, SpotFire, Microsoft Great Plains Dynamics, Archer, Business Objects Crystal Reports, SharePoint (Designer), Sales Force integration, WebTrends, Google Analytics, Omniture SiteCatalyst, GAN (Google Affiliate Network), INSIGHT, FIDDLER, TFS, eWorkflow.SAP modules such as PP (Prod Planning), MM, SD, HCM, PM (Plant Maintenance), FI, QM (Quality Mngmt), S/4HANA, HTTP, JavaScript, Hyperion, Experience in Oracle EBS (Financials), DB2, Value Stream Mapping & Kaizen Events, Rational Unified Process, User Acceptance Testing (UAT), System Integration Testing, PIM (Product Info Mngmt) implementation, SQL, PL/SQL, VB, IAM

PROFESSIONAL EXPERIENCE:

Confidential

Proprietor/Business Analyst/Project Manager

Responsibilities:

• Single-handedly conducted all business and web analytics and project management for multimedia channels for the small business sector, maintaining budgetary control over all projects within the organization, and responsible for all company resourcing.
• Clarified client requirements and identified risk, business needs and project objectives, via feedback sessions and client meetings, in collaboration with all stakeholders.
• Composed multiple extensive and comprehensive business plan compositions, project managing all research, content development, all financial risk modeling and cash flow projections. Led successful capital acquisition for challenged small businesses, managing reinvestment into marketing initiatives, resulting in a 600%+ ROI.
• Project managed Sales and Marketing teams, external contractors and agencies, third-party technology distributors to facilitate communication for successful project launches.
• Managed project budgets of up to $300,000 and short-term projects of around $35,000 budgets. Led a multi-discipline team of up to 4 to 10 developers, designers, testers working on multiple projects simultaneously. Conducted business analysis, project assessment, and feasibility determination.
• Led customized for clients to learn CMS tools such as JOOMLA
• Project managed testing, staging, and content revision quality assurance processes for multiple B2B website deliverables. Led the charge of bringing together stakeholders and a seasoned team of consultants to execute small business deliverables.
• Developed and managed SEM incremental processes adhering to industry best practices including On-Site Optimization, Creation of Silo(s), Link-Building, Local Business Submissions, Website Verification w/ Major Search Engines, Relevant Social Media Channels, Search engine spider simulation test, Press Releases, and Social Bookmarking.

Confidential

Senior Technology Business Analyst/BI

Responsibilities:

• Led important bridge-building using deep understandings of various project life-cycles, including waterfall and Agile Scrum team management. By identifying key stakeholders and managing the expectations, helped resolve bottlenecks between business and technology: Crucially sifted through the business problem and process complexities, while providing high-value change solutions. Achieved, through customer service focus and negotiations with stakeholder’s high expectations, enterprise implemented functionality. Through eliciting requirements and determining desired outcomes, generated consistent reporting for common Business Unit reporting themes. Established implementation of a self-service reporting strategy, where power users built, ran and managed their reports, in controlled environments.
• Assisted junior BAs to formulate business cases inputting analysis and views on high-level business goals and outcomes. Produced business requirements and modeling processes (‘as-is/to-be’ using BPMN), recording in standard documentation and socializing the project with other teams, i.e., Architecture, Delivery, and Support; gained experience with Salesforce, SAP S/4HANA, SAP IDOCS and interfacing with third-party systems.
• Managed multiple engagements with Minimum Viable Product (MVP) initiatives, which included Oracle technologies, .NET and JAVA stack technologies. Led the analysis supporting the architecture, in collaboration with Informatica, of a 'Master' data platform (EPM, or Enterprise Product Master data). Said platform provided a consumption mechanism for multiple corporate legacy systems supported by Microsoft Azure technologies. As Senior Analyst on the Business Intelligence Analysis team at Confidential, supported BI tools ranging from Power BI to SAP Crystal Reports. Single handily conducted the mapping and data field(s) modeling for report ingestion from systems such as Oracle EBS, MS Dynamics, Sales Force, Hyperion, SAP various modules, and others.
• Led a consulting role, providing clarification services regarding the project Vision, Scope and Requirements, assessed change requests through standard processes. Also, assisted testing teams to craft suitable test scripts.

Confidential

Business Solutions Analyst

Responsibilities:

• Designed mock-ups for existing clients to show how applications would look if integrated into their current state systems; selected UX wireframing software for client front-end development, trained and supported clients in Atlassian Wireframing tool Balsamiq Studios.
• Ensured mock-ups met both visual and textual branding standards. Not only defining and documenting website portal design standards in the areas of Welcome and Site Identity, Content of Interest, Navigation, and Business Process, but also developing user personas and scenarios based on personality profile data to enhance functionality and usability for critical audiences.
• Additionally took ownership of 'Silver Bullet,' the learning platform designed for corporate professional, and gathered dependency, constraint and assumption requirements from clients, while conducting focus groups to discover user needs, utilizing quantitative and qualitative user research methodologies, including: statistical analysis of survey data (Excel), analysis of data from analytics platforms (Omniture), designing and conducting usability studies, heuristic evaluations, participatory design activities and focus groups.
• Helped to define and architect the portal product features; built interactive Balsamic prototypes for demonstration; and designed adaptive layouts to maintain a consistent user experience across the product.
• Delivered high-quality design docs: sketches, sitemap, user flows, wireframes, mockups, specification. Owner of BRD (Business Requirement Document) content and design; requirements gathering and synthetization.

Confidential

Analyst/Process Analyst/SCRUM Master

Responsibilities:

• Facilitated SCRUM ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.) continuously improving and increasing productivity and quality of Dev team deliverables.
• Protected team from over-commitment, managing product backlog, and prioritized resolution of defects/bugs for on-time delivery of CRM DB reposited core data project.
• Led resolution of data integration bandwidth stress, supporting ETL redesign project.
• Managed the life-cycle of code development, from ideation to sprints to deployment of software solutions that captured lead data demographics, referral source (e.g., organic search and paid advertising) and behavior (e.g., type of content downloaded and website path) information.
• Critical stakeholder in data table logic and definitions for multiple ‘Universes;’ as well as led the design of translation tables for ETL system behavior.
• Performed comprehensive analysis of investors characteristic and their referrers' activities to bring more valued investors with efficient cost. Designed and performed monthly incentive performance analysis of ‘lead to marketing’ incentive offer adjustment(s). Proposed new investors' strategy to track the effectiveness of incentive offer and saved around 40% cost at the initial month. Supported rapid turnaround for ad-hoc analysis, developed use cases, researched and resolved issues.
• Built marketing model to track month-to-date performance and cost, make recommendation for adjustment, beat the monthly loan issuance goal for both borrower and investor.
• Process improvement modeling (BPMN) of legacy Lead data collection systems; migrating from various mediums and manual entry operations, to asynchronous CRM platform solution.
• Prepared detailed analysis of properties by compiling financial data into a Power Pivot financial Excel spreadsheet for investment evaluation by company Proprietor; inclusive of operating and financial statements, taxes, and insurance.

Confidential

Business Process Re-Engineering Analyst

Responsibilities:

• Formulated and defined system scope and objectives based on both user needs and a thorough understanding of business systems and industry requirements; proactively documenting business application of technology to both current and future business environment.
• Developed and led others through the processes to resolve complex business issues, considering computer capacity and limitations, operating time, and form of desired results; led analysis of business and user needs, documentation of business requirements, and translation of business requirements into functional requirements (FSDs).
• Cultivated detailed application, product, and tool selection evaluation criteria based on identified product requirements; undertakes full accountability for developing business and functional requirements for complex issues.
• Used comparative analysis techniques to evaluate and recommend overall I.T. solutions for the Voya organization. Provided senior level consulting services to Voya’s internal business groups and peers on process improvement projects designed to improve business and I.T. results.
• Demonstrated an ability to lead BA's in requirement analysis for small to medium projects, while supporting the design, build and test phases for more massive scope enhancements and projects.
• Supported PMO/release managers by developing detailed project material such as detailed scope information, estimates, evaluation criteria and results.

Confidential

Business Systems Analyst/SCRUM Maste

Responsibilities:

• Led multi-million dollar ‘Claims Payment’ processing integrated system improvement project, managing all stages of system development Life Cycle. Exemplified leadership through facilitating & conducting Joint Application Development (JAD) sessions among Power User (Business), stakeholders (Leadership) and technical management (Dev), creating project iteration plans and schedules, leading daily stand-ups, and managing changes.
• Reporting directly to Development Managerial level leadership, single-handedly designed all design documentation templates and process, developed (from scratch) ‘coding and claims’ knowledge library, and team’s Project Management ‘best practices.’ Actively managed multiple ‘overseas’ resources leveraging Rally Software.
• Involved in the creation of the Mockups and Use Cases for Claims Processing System(s). Designed Test procedures, creating Test plans and detailed test plans for UAT, Test scenario, defining Test cases, and executed Test cases. Synthesized Test Data for leadership review, while maintaining and executing detailed Test scripts for UAT, analyzing bugs, interacting with Dev in fixing User Acceptance Testing (UAT) errors; assisted in the post - prod support.
• Business process model designs, using VisualParadigm, and Visio 2013 Professional BPMN. Business and Technical Requirements compositions, in preparation of Functional Specifications Documents (FSDs).
• Prepared Logical Process and Data Models for SQL, containing diagrams and documents such as Data Dictionary, detailed definitions, wordsmith project descriptions of ‘assumptions’ ‘constraints’ and ‘dependencies.’

Confidential

Business Systems Analyst/QA Test Analyst Lead

Responsibilities:

• Created, prepared, and conducted SPLI quality assurance reviews and develops standard IS Test Methodology test plans. Acted as a liaison between SPLI (US and India Offshore) engineers and the application development teams to gather requirements, schedule testing, facilitate testing meetings, coordinate and reports on SPLI test results for assigned projects.
• Served as a coordinator for all SPLI testing activities on assigned projects. Performed ambiguity reviews of business requirements and functional specification documents. Used functional knowledge of applications to provide technical assistance in identifying, evaluating, and resolving moderately complex SPLI test problems.
• Reduced complex applications into manageable sub-units to aid in SPLI script development. Wrote user acceptance test cases for CRM platform functions, supporting end-to-end regression tests
• Create business requirements documentation: Performed business and data analysis to inform business requirements documentation and execution tasks for a new CRM integration.
• Handled multiple projects simultaneously; Worked nonstandard hours as necessary to support SPLI Testing efforts; prioritized tasks to ensure high-quality services are being provided to Clients.

Confidential

Business Systems Analyst

Responsibilities:

• Performed Agile gathering practices, analysis, documentation, and validation of business and technical needs using interviews, workshops, modeling techniques.
• Displayed leadership in data governance strategy goals for ‘system-to-system’ integration resulting from explicit elicitation of power users, business and I.T. stakeholders.
• Conducted business process Gap Analysis between ‘To-Be’ design and SAP-HCM standard Business Processes, and led JAD discussions for recommendations for Process Improvement.
• Translated business requirements into SAP-HCM functional requirements and created Functional Design Specifications.
• Supported the iterative creation of UAT plans and summary results documents through Agile liaising with IT and Business partners ‘stand-ups’ to assist in creating test cases for grocery item lifecycle, as it pertained to DB2 environments.
• Consulted with subject matter experts for SAP ‘cube’ logic and data transformation, as well as project team members to identify and document potential business and SAP technology solutions.
• Identified, managed, and tracked business and technical needs objectives throughout the project’s lifecycle; Requirement elicitations and documentation for UAT and offshore test plan coordination for the implementation of warehouse management systems (WMS).
• Identified and communicated project issues and risks through ‘KanBan’ Agile (follows SCRUM principles) approach, over to the Technical Service and business unit management with suggested mitigation and resolution approach options.
• Demonstrated a comprehensive understanding of assigned functional domains, and their integration with other functional domains, while analyzing retail industry trends and researching functional best practices.
• Coordinated project or initiative tasks with relevant team members, stakeholders, and leadership.
• Managed day-to-day business interaction and business expectations in relations to assigned deliverables, with the guidance of a functional manager, project manager, and mentor.
• Built strong relationships with business stakeholders, subject matter experts, functional domain leadership, and other Technical Service disciplines and service teams.

Confidential

Business Systems Analyst/ SCRUM Master

Responsibilities:

• Gathered and documented business process requirements; performed an in-depth analysis of data, and translated into technical specifications.
• Performed requirements gathering for a Supply Chain technology replacement project which delivered an improved process for production volume planning, utilizing SAP-ECC module(s).
• Led responsibilities displaying an in-depth understanding of business process, providing data analysis, defining and writing technical requirements in the following SAP areas - PP: Make-to-Stock Manufacturing, PP: Make-to-Order Manufacturing; Material Masters; BOMs; Routings; Batch Management; Work Centers; Production Orders; Production Order Confirmations; Goods Movements; Materials Requirements Planning; Purchase Orders; Logistics Invoice Verification; Variant Configuration; Inventory Management; Vendor Master; MM/PP-to-FI/CO Integration; MM/PP-to-SD Integration
• Executed UAT testing for SAP ingestion modules (logic cubes) and escalated any issues to the Project Manager as appropriate.
• Acted as SCRUM Master; led ‘Daily Stand-Ups’ and meeting project milestones, assisted with change and scope management, and testing and support documentation, following GMI standards and methodology.
• Safeguarded and elicited requirements as defined within the prescribed timeframe; worked with Agile teams, SAP team and Spotfire Reporting teams.

Confidential

Business Systems Analyst

Responsibilities:

• Responsible for owning data governance including managing relationships with external data sources and integrating data inputs from multiple sources. Gathered the data, ensured that the data is clean, validated the data and conducting checks to ensure the quality of the data. Monitored and reviewed major organizational activities and goals, ensuring important data and customer insights needs were anticipated and met.
• Supported enterprise image object repository platforms to help drive B2B partners and development teams through tight-timeline iterations of production readiness. Defined reports within Business Objects, and facilitated .
• Gained experience in Identity Access Management, centered on requirementsgathering for identityadministration and security access for ICMP (Imaging Content Management Platform, a Kofax OCR technology) users at Confidential ; involving the human and functioning accounts acrossa myriad of systems enterprise-wide. Additionally, he led serial elicitations with Business Stakeholders regarding onboarding, off boarding, incident management associated with access entitlements and termination requirements. Lastly, he supported eDiscovery identificationdata entry points information gathering efforts for litigation and data purposes.
• Through alignment with data governance of Confidential Home Mortgage/Consumer Lending Enterprise, drove roll-outs of multiple Kofax Capture (Kofax Capture Workflow) and Kofax Total Agility system integrations through lower level testing environments, into production releases on time.
• Executed mapping analysis of system design activities, includingcomprehensive process exception models. Supported User/System/Directory Security processes; collaborated with technology and business partners with change mitigation, business rule exceptions conversions, various enterprise custom tool gap analysis, and implementations.
• Provided assistance with defect management and testing activities, supporting Defect Triage Management process modeling; Displayed working knowledge of SDLC process and User Acceptance Test experience for FileNet P8 relative APIs, and various Kofax modules, per FileNet implementation.
• Collaborated with engineering and support teams on multiple efforts, and supported cross-platform teams successfully for the following work streams: imaging platform system exception behavior; User/System/ETL Security; UAT testing for created content data structures (document classes) and list structures.

Confidential

Lead Business Process Analyst

Responsibilities:

• Documented all client business processes required to onboard new tools, capabilities, and services into a marketing solution application.
• Managed and created BRD (Business Requirement Documentation) documentation; established standard processes to facilitate transition business groups to take advantage of central campaign execution services offered across the enterprise.
• Supported quality assurance and user acceptance testing consistency; performed a gap analysis of ‘as-is’ processes and requirements alignment for ‘future state’ mapping proposals.
• Built and drove process documentation leveraging Agile "signboard" SCRUM theorem; Proposed standardized global processes based on the enterprise marketing systematic needs and goals of power users.
• Developed business rules logic and templates, utilizing BPMN (Business Process Modeling Notation) best practices, based on clients business needs. Built and maintained SharePoint content for agency management sites; Built reports for internal task tracking tool and managed to report to SVPs (Senior Vice Presidents).
• Owned the marketing data environment, including the creation of best processes and methods to gather, model and present data from multiple sources. This data included prospect and customer contact information. Also, supported the management of the standards for storage of the data.

Confidential

Web Content Business Analyst

Responsibilities:

• Through use-case and business process modeling, stakeholder requirement gathering, assessing information system ‘glitches,’ and leading analytical ‘design thinking’ brainstorm sessions, drove recommendations for senior leadership.
• Synthesized multiple Omniture INSIGHT and SiteCatalyst segmentation deep dives, custom eVar reporting definitions, and categorized focus group results, while ‘chain-linking’ to practical .Com end-user behavioral modeling systems. Provided ‘throughput’ optimization solutions with a direct correlation to enterprise business unit goals.
• Led the gathering, analyzing, and documenting functional and business requirements based on information gathering sessions with clients, stakeholders, and project team members. Provided qualitative research, including conducting in-depth customer interviews, contextual field research, and competitive benchmarking and analysis. Performed qualitative research, including writing research plans.

Confidential

Social Commerce Business Analyst

Responsibilities:

• Conducted analysis of customer data trends related to customer ratings & reviews, and making recommendations to operations and merchandising team; managed inappropriate end user benchmarks and flagging and all moderation team matters.
• Led and executed UX demographic questions and end-user information gathering project utilizing Taguchi methods, adhering to scope, research, and implementation; partnering with BBY 3rd party development team.
• Conducted Site Catalyst rich, unique visitor data analysis, lending to algorithmic fraud rules used to detect and flag potentially fraudulent reviews (product), and formulate communication and taking action with legal and merchandising teams.

Confidential

.Com Marketing Analyst

Responsibilities:

• Project Managed, with ‘Waterfall’ approach, competitive intelligence gathering regarding User Interface (UI) analytics; compiled Web analytics around Webpage Metadata on competitive Fortune 500 enterprise sites; solely responsible for dashboard maintenance, checking the integrity of revenues and forecast models.
• Performed keyword research analytics, optimization analytics, and maintained databases and invoicing of all major search engines.
• Administered multi-million dollar national affiliate program channel for Fortune 500 enterprise. Maintained the channels analysis, facilitating advertising copy, newsletters, all creative deliverables, database and data, feed administration, thus cultivating key B2B relationships with publishers such as GAN (Google Affiliate Network). Maintained communications with publishers, promotions, and program activity performance analytics, identifying areas of improvement and recommended ways to increase revenue. Provided key insight, support, often as liaison with the corporate legal department, for dozens of loyalty-driven affiliate business models within the national affiliate network. Continuously created, categorized and refined keyword lists to minimize risk in bidding; Project Managed Web data analysis to provide actionable insights and solutions to support business needs for Natural Search (SEO), using a variety of business analysis management tools.
• Identified and managed new processes and best practices for enhancing the results, reporting accuracy and effectiveness for substantial revenue driving channels; reported developing search trends and opportunities to the management team. Conducted basic content optimization on existing primary pages, Page Titles, Meta Descriptions, Keyword Integrity, Header Tags, and various other attributes.
• Retrieved, and sorted large amounts of data via complex spreadsheets to analyze results. Created and delivered a clear, timely and actionable channel data and insight reports/presentations to key Target initiatives, primarily around Target.Com, for the MMO Team (Media Mix Optimization) team.

Confidential

Project Team Coordinator

Responsibilities:

• Handled a wide range of intense administrative and executive support related tasks, displaying a proficiency of working independently with no supervision.
• Exceedingly well organized administratively, managing domestic and international logistics for a Marketing Team of over 40 individuals, thus demonstrating the means to prioritize and control multiple projects simultaneously, following through on critical success factors in a timely manner.
• Budgetary and cost database management; approving expenses for large teams, while yet successfully creating and/or modifying processes to expedite requests.
• Executive support for multiple Senior Group Managers; inclusive of intense calendar management requiring interaction with both internal and external executives and assistants, as well as consultants, cross-departmental platforms, and international branch offices, to coordinate a variety of complex executive arrangements.

Confidential

Project Manager

Responsibilities:

• Strategically led the successful global expansion initiative with the vice president of business consulting; managed research for content criteria, decision-making regarding SME (subject matter experts) selections, and developed ‘Waterfall’ project scopes for client -tool deliverables.
• Managed performance of large business consultant team, both domestically and worldwide, for company's largest international clients, resulting in cost savings and productivity gains.
• Led zero profit-loss decision-making processes, developed and managed operation models, a broad range of purchase order procurement, invoice database management, sourcing, and process improvement projects.
• Strategically led SRM (Supplier Relationship Management) logistics team to an improved system; decision maker for all deliverable setback scenarios, resulting in consistent client recognition and praise.
• Managed large business team projects, resulting in significant gains in quality, cost and timeline reduction, customer alignment, collaboration, and team development.
• Project Manager for VP of business consulting as a single-person word processing department, sole document management support person for company's multi-million dollar revenue generating clients in areas of corporate presentations, organizational charts, quarterly goal charts, financial spreadsheets, merged mailings, and unique special projects; responsible for pipeline/forecast preparation and management.

Confidential

Project Coordinator

Responsibilities:

• Liaison between all impacted departments to ensure proper communications and reporting practices.
• Managed Microsoft Great Plains database finance reports, drill down analysis, and budget oversight for director of multiple units for large non-profit international service delivery organization.
• Designed, launched, and implemented statistical Microsoft Excel hyperlinked database, streamlining multiple department's data feeds.
• Managed database of timesheet hours weekly for 60+ employees; keeping track of all vacation, sick, and personal time for all employees; explaining benefits and assisting employee's with benefits/401K packet, coordinated the interviewing of potential new hires, completing new hire and termination paperwork, maintaining all employment records, and coordinating employee classes in Microsoft Office XP.

Confidential

Business Systems Analyst

Responsibilities:

• Involved in various business operations and helped the organization to achieve cost-effective production with increased quality, efficiency, and satisfied customer service, documenting the business process (elicitation) by identifying the requirements and also in finding the system requirements; leading an active part in data and business modeling.
• Led daily ‘stand-up’ meetings with Senior Business Analyst and managers and understood various process plans, business process, and functionality in detail Prepared Integration Test Plans, which were used by functional teams as well as development teams for doing detailed application testing (User Acceptance Testing) for business users.
• Led the charge of identifying new processes, finding gaps in the existing process, creating BRD templates for new process development and implementations.
• Designed layouts for reports for Tableau 7.0 as well as Crystal Reports XI.

Confidential

Senior Business Analyst

Responsibilities:

• Led business users, Technology project teams, and vendor partners to drive decision-making around managed care Claims processing, and defined requirements for complex claims application development, ensuring business needs were documented accurately, through both the analysis phase of SDLC, as well as the design synthesization, quality assurance, and testing.
• Involved heavily in the architecture of various complex healthcare industry information systems which drove coordination of benefits; troubleshooting and supporting re-mapping of future state scenarios, while driving integrity with the Single Source of Truth. Collaborated with business teams to define and negotiate project scope for Claims processing guidelines.
• Documented business requirements (high level and detailed level requirements) and Claims workflow process, which would guide application development efforts, while working closely with the business, project managers, development, and quality assurance team members to ensure successful implementation of business requirements. Worked collaboratively with I.T. and business partners to track action items, issues, open questions, and dependencies.
• Collaborated with SMEs who maintained current knowledge of federal, states and enterprise compliance policies, resulting in consensus on a high-level view of the project while drilling down into the details to capture non-functional requirements in areas of ETL and UNIX box Midranges, leveraging EDI technologies.

Confidential

Business Analyst

Responsibilities:

• Created site maps, flow diagrams, wireframes, use cases, persona-based scenarios and functional requirements documents for both single-discipline and cross-functional teams. Contributed to build business dashboards to conduct trend analysis on retail metrics, especially relating to driving sales revenue, customer retention and saleperson productivity. Applied technical skills using SAS, Tableau and SQL in data collection, data analysis and reporting to procure data from database structures to report and provide solutions to client requests in a timely manner.
• Streamlined and deduced enterprise site web data, utilizing BI tools such as Spotfire; charged with analyzing and comprehensively presenting information architecture challenges and resolutions to web analytical team.
• Constructed Access SQL databases to ‘parse’ large sums of link-tracking data, utilizing complex SQL multi-nested conditional formulas and queries, resulting in comprehensive report extracts for executive leadership; provided in-depth, comprehensive documentation of SQL processes in Microsoft ACCESS. Collaborated with Technology on Spotfire data analysis capabilities for the entire enterprise, improving backend WAR performance (Web Analytical Reporting).
• Created and delivered presentations to various business teams regarding the current status and key decisions regarding their business issues. Facilitated the transition to IT-supported Business Intelligence Data Mart.
• WebTrends OnDemand report analyst, providing report insight and dashboard reporting on trends and marketplace threats, as well as opportunities. Assisted in ETL analysis on multiple reporting related projects, correlating LookUp Tbls to Business User reporting requirements. Worked with the development teams on Spotfire multiple visual enhancements for reporting, including horizontal bar charts, customizing cross tables, time series missing values compensation, and improved labeling for business stakeholders; helped develop new visualizations to create sophisticated dashboards quickly.
• In-depth analysis on HTTP query string and WebTrends tagging specification documentation; led the charge of audience persona analysis with UX lead analyst, in a concerted effort to create audience behavioral profile regarding click-paths, drop off scrutiny, to understand conversion latency.

Confidential

Project Manager & Web Business Analyst

Responsibilities:

• Delivered quantitative analysis that provided meaningful insights to shape Web marketing programs through leading developers through SiteCatalyst implementation with Adobe Fusion methodology.
• Troubleshooting the appropriate JS modifying programs (JavaScript plugin); led the implementation of appropriate JavaScript code solution to capture an appropriate success events; managed the admin reporting suite development.
• Identified the customer and revenue opportunities for critical lines of business through tying campaign IDs to appropriate eVars, Success Events, and analytic measures, thus identifying customer opportunities with a focus on Web marketing programs; partnered with code team to define reports.
• Supported and trained Marketing Director in ad-hoc program deep dive analysis, leaving documentation with I.T. team, comprehensively through screencast recordings of processes, as well as leading the code team in process documentation as a takeaway for the client.