SUMMARY:

• Recognized as a top performer helping companies achieve their global IT goals and integrate new technologies and methodologies into existing infrastructure to support evolving business needs and drive ongoing sustainable results.
• Excels at managing large amounts of information, data, and responsibility for multi - million dollar initiatives; motivated to learn quickly, self-teach to ensure meeting requirements and goals, and provide the highest possible customer satisfaction.
• Aligns team members to a common goal; works effectively across all IT functions and business groups, and is consistently recruited to manage follow-on mission-critical IT programs for state-of-the-art solutions and implementations.
• IT Strategy & Operational Methodologies Business Process Redesign Mission Critical Applications PMO
• Data Center Migration Disaster Recovery & Business Continuity SDLC ITIL Six Sigma IT Security
• IT Governance Turnaround Project Management Consulting Vendor Management & Negotiation

TECHNICAL SKILLS:

Methodologies: EPMM ( Confidential Method/1 PMI / PMBOK SDLC SEI / CMM Level 5 Best Practices Solutions Delivery Methodology ( Confidential ) Texas DIR / DCS Validated Systems Method (Title 21 CFR Part 11) Waterfall / Agile

Project Management: CA/Niku Clarity IT Governance MS Project PMP (2002) Project Portfolio Management Risk Assessment & Mitigation Workbench SharePoint

Change Management: JTRAC Mercury Remedy Service Now

Infrastructure: Backup / Recovery (BUR) Business Continuity Planning Cabling Cloud Computing Data Centers Data Replication Data Storage (SAN/NAS) Desktops Disaster Recovery Laptops Networks (LAN/WAN/Wireless) Remote Site Operations Routers & Switches (HP / Cisco) Servers

Technologies: Big Intel Cloud Computing Convergence Data Video Virtualization Voice

Systems: Client Server Dell Distributed Systems HP IBM: Z / P / I (AS 400) / X Series Intel Mainframe Mid-range

Networking: Cisco Routers Compuware Monitoring Ethernet Fiber Channel Protocol Firewalls Hubs IT Network Security Intranet/Extranet LAN Load Balancers Netview Novell Riverbed SNA/SDLC Switches TCP/IP Tivoli Network Monitoring VLAN VPN VTAM/NCP WAN Wireless Protocols

Telecommunications: ADSL/xDSL Avaya/Lucent Call Center Systems Call Routing Cisco AVVID Convergence (Voice/Video/Data) EDI FTP IP Telephony IVR PBX TCP/IP VoATM VoIP

Database: Access/Sybase Aveksa CICS DB2 ERP Oracle 10g/11i Oracle Financials SQL Server

Storage / Backup & Recovery: 3480/3490 Tape Library Backup Grids Brocade EMC Hitachi IBM NAS NetApp Filers NetBackup SAN/SAN Switches SVC Tivoli Storage Manager

Security: Aveksa ArcSight CA e-Trust / Identity Manager Firewalls Identity & Access Management IT Network Security PCI DSS (Payment Card Industry / Data Security Standard)

Software: Active Directory Custom Financial & HR Applications EBT (Electronic Benefits Transfer) EPC (Electronic Payment Card) EPPIC Oracle Grid Control PCI (Payment Card Industry) POS (Point of Sale) Siebel Tivoli

Enterprise Software: ERP Oracle Database Oracle Financials PeopleSoft SAP Siebel

Operating Systems: AIX CICS ESX Host HP-UX Linux MVS / z/OS OS 400 Solaris UNIX vCenter VM VMWare Windows

Web: e-Business e-Commerce Flash / Director HTML / XML Web Development

Multimedia: e-Commerce Flash/Director HTML Identity & Access Management Middleware Web Development XML

Collaboration: Cisco Webex Go To Meeting Web Conferencing

Office: Middleware Lotus Notes MS Exchange MS Outlook MS Office Suite MS Project SharePoint Visio

PROFESSIONAL EXPERIENCE:

Sr. Program / Project Manager

Confidential

Responsibilities:

• Manages multiple projects over $2M across multiple Line of Business. Create very detailed Project financials/budget, monthly forecasting and variance analysis throughout lifecycle of project. End-to-end management of project delivering following a very structured policy and methodology. Risk Management. Relationship Management communicating at all levels, making sound decisions with analytic ability. Effectively manages a team in a virtual environment.

Sr. Program / Project Manager

Confidential

Responsibilities:

• Works directly with hiring manager. Delivers business value through efficient, disciplined, and predictable project execution of effective solutions to business problems and opportunities. Project managers in Project Services are responsible for establishing and leading enterprise-wide, cross functional strategic initiatives. PMs may lead different types of projects, including launching new products and services, large-scale application development, systems integration, operational efficiency improvements, process reengineering, and infrastructure upgrades and deployments. Project managers typically manage 1-3 mid-sized projects in a fast-paced, dynamic environment and may direct large-scale, complex projects often involving multiple internal and external constituents and partners.
• PMs manage business and technical deliverables to the project budget and timeline throughout the various project phases; develop and document project plans, budgets and schedules; and identify and document the roles, tasks, and responsibilities of the project team.

Sr. Program / Project Manager

Confidential

Responsibilities:

• Served as Program Manager on 15 total initiatives (large-scale datacenter infrastructure) for the Texas Health & Human Services; salvaged several projects that were behind schedule, with very tight deadlines, and with no .
• Oversaw all project elements and planning (i.e. scope definition, resourcing, budget, scheduling, execution, problem-solving, testing, technical issue resolution, reporting, client interfaces, vendor relationships); used CA Clarity for portfolio management, tracking, and reporting.
• 1st: CAPPS HR & HHSAS Financials Migration: Implemented a $24M ‘Big Intel’ and VMware initiative for >100 virtual and physical servers, associated SAN storage, and network infrastructure supporting enterprise HR and financial applications; established a new platform baseline, migrated to a new backup tool (Avamar), and also migrated all applications and data to the new architecture.
• 2nd: Compuware Network Monitoring: Deployed Compuware application software for monitoring and troubleshooting HHSC networks and servers; significantly improved availability and performance.
• 3rd: High Availability & Disaster Recovery: Led a $4M project for the mission-critical MedRX application using the IBM P7/AIX platform.

Program Manager / Transition Manager

Confidential

Responsibilities:

• 1st: Confidential Transition and Transformation: Led an $80M IBM / Confidential project; migrated and consolidated multiple SAP data centers and disaster recovery sites to a primary production datacenter and a new Disaster recovery location, and moved non-production to a cloud environment for significant cost savings to Confidential .
• 2nd: DuPont Transition and Transformation: Directed a $100M project for IBM support of 165 DuPont global data centers; built two new primary datacenters, and implemented new storage and Backup & Recovery solutions.

Sr. Program Manager / Infrastructure Manager

Confidential

Responsibilities:

• 1st: Disaster Recovery Phase I: EPC / PCI Financial Transaction Data Center: Led implementation of new mission-critical development supporting an ‘Electronic Benefits Transfer’- and ‘Electronic Payment Card’-based data center in a remote location; replicated a 275 server data center that supported 40 states and the federal treasury (distributing funds to millions of people 24/7/365), and deployed telecommunications, servers, and SAN storage using VMWare and virtualization, as well as other technologies.
• Disaster Recovery Phase II: Automated Failover: Planned and executed the migration of 150 remote customer sites and 3rd party processors for automated network failover; aligned with the PMO to develop repeatable processes, and worked with vendors, customers, software/operations/technical teams as well as planned and scheduled projects, led team meetings, managed issues/risk identification and resolution, and guided resource planning and allocation.
• Disaster Recovery Phase III: DR / BCP Testing: Oversaw the development and execution of Disaster Recovery (DR) Business Continuity Plans and DR Tests; succeeded with all Disaster Recovery completion where others had failed.
• 2nd: CMDB Implementation: Implemented CMDB (Configuration Management Data Base) based on ITIL principles using Oracle Grid Control as the primary tool to manage infrastructure and applications in two large data centers involving 275+ servers in each data center, plus associated SAN Storage and Telecomm infrastructure.
• 3rd: Trip Wire Intrusion Detection: Planned and implemented Trip Wire in compliance with PCI DSS (Payment Card Industry Data Security Standard) requirements on a very tight schedule.
• 4th: Network Security: Directed multiple security projects and initiatives; guided network and server security scanning and remediation tasks, projects, and initiatives in PCI DSS compliance.

Sr. Program & Project Manager

Confidential

Responsibilities:

• 1st: Infrastructure Technology Refresh: Led program to upgrade the servers, OS and database software, SAN storage technology, and network infrastructure for the primary datacenter and ERP applications supporting 66 worldwide manufacturing sites; led the project from RFP through vendor selection and negotiation, contracting, planning, procurement, implementation, and application migration, testing, cutover, and performance tuning.
• 2nd: NextGen Datacenter Migration & Consolidation: Migrated and consolidated three dispersed U.S. data centers (with multiple hosting vendors) as well as two European data centers, into a single data center in Virginia, with a DR site in Florida; consolidated to one outsourced datacenter management vendor, and directed planning, execution, vendor management, hardware, software, application, data, and network migration, knowledge transfer, performance tuning, and optimization, to successfully migrate all data processing to a single outsourced vendor.
• Technologies and Platforms: IBM AIX P-Series Servers, Windows Servers, SAN storage: IBM DS 4800 and Net App / N-Series storage and Fiber Channel switches (Brocade), IBM 90 Tape Library, Tivoli Storage Manager, Network switches and routers, load balancers, firewalls.

Sr. Program & Project Manager / Release Manager

Confidential

Responsibilities:

• Led a global team of 30 developers, 5 QA testers, 3 BA, and 5 operations personnel to develop and enhance Advanced Agent Desktop software used by TWC call center agents to support customer operations nationwide; deployed application interfaces with every aspect of company operations from technical support to billing and marketing.
• Planned and defined the scope of monthly releases and application enhancements for continuous improvement of application software and customer support operations, while meeting new and additional requirements.
• Managed the project pipeline and schedule from inception through delivery to integrate numerous application enhancements with new systems; enabled support for new business initiatives and improved defect resolution.

Sr. Program & Project Manager

Confidential

Responsibilities:

• Upgraded hardware/software infrastructure; led teams (Africa, Asia, Europe, India, U.S.) to implement Tivoli Storage Manager, deploy servers/EMC SAN/tape, and re-engineer mainframe performance tools using EPMM methodology.
• 1st: Mainframe Performance: Re-engineered MICS (a mainframe capacity planning and performance tool from CA); led architectural redesign and implementation; and designed and implemented multiple data warehouses for specialized business processes including internal billing.
• Charley E. Gray, PMP • Page 3
• 2nd: TSM for London Backup Tool Migration: Implemented Tivoli Storage Manager (TSM) in London datacenter to manage daily (tape/SAN) storage backups for all application servers; migrated from NetBackup to TSM, developed and presented the business case (through investment review and funding), performed budget/financial tracking, and procured/deployed hardware, servers, SAN/tape storage, and TSM software (to manage NetBackup to TSM migration)
• 3rd: Storage Infrastructure: Expanded the storage infrastructure in multiple datacenters; added EMC SAN storage and NetApp filers in multiple data centers around the U.S. to accommodate growth.

Sr. Program & Project Manager

Confidential

Responsibilities:

• Led diverse teams in infrastructure procurement and deployment, IT security enhancements, and enterprise software implementations. Negotiated contracts, and managed vendors and consultants.
• Deployed servers, SAN storage, and network infrastructure in support of enterprise applications; deployed CA eTrust/ Identity Manager, D3 Case Mgmt Tool, HP Arc Sight Network Security, Service Now, and Aveksa enterprise security tools, and additionally used CA / NIKU Clarity for project portfolio management, tracking, and reporting.
• 1st: Enterprise Identity & Access Management: Led a multi - year program to implement CA Identity Manager for the enterprise; oversaw hardware, storage, software planning, procurement, installation, configuration, extensive customization, onsite CA personnel management, user and rollout.
• 2nd: Network Security Analysis & Risk Assessment: Guided cross-functional teams involving network security, telecommunications, LAN/WAN, and multiple departments to identify, analyze and remediate network security risks.
• 3rd: ArcSight Implementation: Deployed a network intrusion detection and security risk identification/analysis tool to improve network security; included hardware and software procurement, installation, configuration, and rollout.
• 4th: Aveksa Implementation: Implemented an online tool to maintain and audit access lists for all applications in the enterprise; enabled application owners and management to maintain authenticated access to applications.
• 5th: Security Incident & Case Management Tool D3: Directed the development of requirements, RFP, review, and selection of software application tools from multiple vendors; worked closely with the selected vendor (D3 Technologies) to procure and install hardware and software, configure, customize, test, and roll out the solution.
• 6th: Novell Migration: Led the enterprise effort to define ongoing user requirements for Novell; worked with the help desk to migrate from most Novell users, while maintaining support for others (saved >$800K in annual licensing).

Sr. Project Manager

Confidential

Responsibilities:

• Drove process improvements for IT projects, and established methodologies for project planning, staffing, and resource allocation; conducted a comprehensive analysis to identify in-use methodologies, assembled a Methodology Council to develop a common methodology for business and technical projects, developed and implemented an ITIL Service Management strategy, and led large enterprise-wide software and infrastructure implementations.
• 1st: CA (Niku) Clarity: Directed the implementation of this enterprise project portfolio management system; completed an intensive Niku Clarity bootcamp, implemented server hardware/software/SAN storage and network infrastructure, and collaborated with many SME’s and stakeholders to customize the methodology and configuration of Clarity to meet business requirements.
• 2nd: Tivoli Workload Scheduler Implementation & Migration: Managed the enterprise-wide implementation of this end-to-end solution to schedule and track batch processing for thousands of nightly batch processing jobs in multiple locations; led cross-functional teams in migrating three incompatible schedulers into Tivoli from a multi-tiered Unix, Windows, and mainframe network, enhanced application functionality for step-level dependency, and performed manual coding to accommodate different time zones.
• 3rd: Project Prioritization System: Developed a project management prioritization system to calculate project rankings, which became a guideline for the Review Committee to make more informed project decisions for hundreds of projects in the pipeline.
• 4th: ITIL Strategy Development: Developed the strategy to implement ITIL Service Management and establish guidelines and best practices for IT; played a key role on the planning team, engaged an ITIL consultant, conducted an initial assessment, and presented the plan of action and budget estimates.

Sr. Project Manager

Confidential

Responsibilities:

• 1st: Manufacturing ERP Solution: Directed a SAP-based ERP infrastructure implementation (mainframe, servers, storage, network, system software, applications) to support >30 global manufacturing sites using Validated Systems Methodology; managed U.S. and U.K. IT, vendor, user, and stakeholder teams to salvage a project that was exceedingly behind schedule, complex, and budget constrained, and required rigorous FDA documentation.
• 2nd: Disaster Recovery: Strengthened Disaster Recovery by planning and implementing a duplicate remote datacenter with high-speed storage replication (across T3 lines); met the RPO objective of full recovery in <10 minutes.

Sr. Project Manager

Confidential

Responsibilities:

• 1st: Mission Critical Disaster Recovery EXercise: Utilized PMI/PMBOK principles and Confidential ’s SDM methodology for two large multi-million dollar projects; managed the $32M disaster recovery and business continuity program, directed >400 technical and business specialists through five initiatives (to install components, servers, storage, and networks at remote facilities, and plan and execute DR testing to recover mission critical applications within 24 hours).
• 2nd: ZCAP Program: IBM Z Series Continuous Availability Program; led implementation of a series of state-of-the-art initiatives to enable High Availability / Continuous Availability (24x7x365) of all applications on the company’s IBM Z series mainframes.

Sr. Project Manager

Confidential

Responsibilities:

• 1st: Curry Financial Services: Implemented a voice-over ATM solution for Curry and their dot.com subsidiary;
• 2nd: Call Center Technology Replacement: Developed and presented the Sales Proposal / SOW, designed the server, storage, and LAN/WAN telecommunications infrastructure for a large call center (replacing IVR/Auto-dialer/call routing using Lucent/AVAYA equipment), and replaced the mainframe, storage, LAN, Voice, agent desktop systems.
• 3rd: Winstar Methodology Development: Collaborated on the development of sales and delivery processes and project management methodologies for consulting organization; served as client liaison to define the infrastructure requirements and solutions needed to support client operations and accommodate future growth.
• 4th: Ticketmaster: Directed multiple projects implementing voice/video/data compression capabilities across multiple U.S. cities nationally; dramatically reduced network costs.
• 5th: Confidential: Determined the business and technical feasibility of deploying DSL to >17K sites.

Sr. Project Manager

Confidential

Responsibilities:

• Guided development of web design, flash animation, and navigational architecture for an eCommerce/multimedia firm; performed database and programming link testing, and consulted with Hillwood Investments (a Ross Perot, Jr. real estate company) to create an online multimedia presence and oversee its adoption in the U.S. and Europe.

Sr. Software Development Manager

Confidential

Responsibilities:

• Managed a team of 40 Developers, 1 BA, and 5 QA testers to create Point of Sale (POS / PCI) applications for large banks and credit card companies; streamlined processes to improve efficiency and prioritize a backlog of >200 projects, maintained active involvement throughout the SDLC cycle, and significantly reduced the backlog while improving customer service and initiating new strategic projects supporting the client’s business development.

Sr. Project Manager

Confidential

Responsibilities:

• Led multiple concurrent application and production support projects for mainframe and client/server environments; supported new business growth, managed reporting and issue resolution, and facilitated communication between client executives and technical staff.

Operations Manager

Confidential

Responsibilities:

• Managed the website development to start selling online music, video, books, games; implemented processes to facilitate eBusiness and eCommerce, created sales reporting tools, and implemented call center IVR and call routing.

Operations Manager

Confidential

Responsibilities:

• Supervised 18 operations people on four daily shifts providing high volume laser printing for direct mail advertising; managed the budget, increased the work quality and output, supported clients like MCI, Hyatt Hotels, and Burger King.
• Led a steering committee to plan and implement conversion from a mainframe to an open systems environment; directed the implementation of an enterprise software system for more effective business and process management.

Confidential - Dallas / Austin / Oklahoma City

Systems Engineering / Technical Sales / Operations Support / Customer Service

Responsibilities:

• Oversaw performance management, technical support, and crisis management for Fortune 500 customers through multiple positions (including EDS); planned business growth strategies, guided marketing direction, and provided pre-/post-sales technical support for all IBM hardware, telecommunications, storage, software, and consulting services.
• Learned the value of customer advocacy, and of feeding customer installation feedback and input to development to improve the relevance and usability of IBM products and services.
• Of many recognitions as an IBM employee, received a Quality for Outstanding Service & Support (given only to EDS employees) from EDS (a customer and IBM competitor); the was presented by 15 EDS personnel who recounted separate stories of exemplary service, ‘above-and- Confidential ’ support, and problem-solving on their behalf.