SUMMARY:

• I have worked in the government and commercial software arenas for over 25 years with industry leaders in optical imaging and storage, web development and client/server applications. With over 15 years of experience in systems business analysis and project management, I am recognized as an innovator and a leader who is outcome - oriented and will step into any role to guarantee the success of a project.
• SCRUM, Kanban and Waterfall
• Proficiency with MS Project, HPPM, SmartSheet, SharePoint, Trello, Jira and Confluence
• Leading teams as a Scrum Master
• Research, document and business approval of project charter & business case
• Initial baseline and subsequent baselines of project scheduling, milestones, critical path & metrics
• Documenting and the facilitation of RFI, SOW, RFP and contracts
• Defining needs, acquiring and monitoring resource efforts
• Project budget estimates, CBA, ROI & burn rate
• Communication, release & deployment planning
• Facilitation of business and user elicitation session (In-person, Teleconference & Webinar)
• Needs analysis, data analysis, logical modeling, workflow diagramming, use cases, usage scenarios, user story and As-Is & To-Be process diagramming
• Business Process Modeling and Business Process Improvement
• Articulation of business requirements
• Prototyping, story-boarding & wire-frames
• Documenting functional & non-functional requirements
• Facilitation of stakeholder reviews and subsequent sign off
• Development of UAT plan, test cases, SOPs and material
• Amazon Web Services
• Containerization and Micro Service
• Macro and VBA development in MS Office Suite of products (Access, Word, Excel, Project, Power Point & Visio)
• Proficient with SQL in Oracle, MS Access & SQL Server
• Experienced in VB.net, ASP, XML, HTML, CSS, JScript, C++ & C#
• Experienced in Microsoft, Macintosh & AS400 operating systems
• Experienced in Lotus Domino & MS Exchange Server
• Experienced in EDI healthcare transactions 835 and 837
• Experienced in SNOMED, LO INC, CPT, ICD-9, ICD-10, HL7 & NCPDP D.0
• Experienced in EDW, EMR, and EDI

PROFESSIONAL EXPERIENCE:

Contractor - Senior IT OCIO Project Manager

Confidential, Tampa, FL

Responsibilities:

• Leveraging Agile, Scrum Events and Artifacts, migrated data centers to a centralized location with appropriate redundancy and disaster recovery, and the supporting network and procedures for rapid recovery.
• Leveraging Agile, Scrum Events and Artifacts, conducted feasibility analysis for the Enterprise adoption of Red Hat’s OpenShift orchestration and containerization platform in support of Confidential ’s Cloud transformation.
• Client Account Number Expansion project was in support of remediating a rapidly depleting pool of available account numbers for new clients. This project consisted of the identification of opportunities for recovering retired accounts, automation of the account identification and data purging, and the centralization of account number recovery and reuse.

Contractor - Senior Enterprise Supply Chain PMO Project Manager

Confidential, Tampa, FL

Responsibilities:

• Governance and Oversight for up to 80 projects across Confidential ’s Global initiatives in the U.S., South America, Europe, Middle East and Asia Pacific.
• Weekly, monthly and quarterly reporting to senior management on ESC Initiatives and Programs as well as their progress through ESC project life cycle.
• Provide ESC project managers guidance and assistance in documenting and approval of supporting project artifacts.
• The facilitation of all ESC project’s Post Project Reviews, Lesson Learn surveys and final closure/completion of those projects.
• Systems Administrator for Confidential ’s Lean Project Management Tool (LPMT). Providing, direction and oversight for up to 15 project managers on utilization of LPMT and Microsoft Project.

Contractor - Senior IT OCIO Project Manager

Confidential, Tampa, FL

Responsibilities:

• Standardization and unification of infrastructure team’s into a centralized MS SharePoint platform.
• Leveraging Agile, Scrum Events and Artifacts, migration of data centers to a centralized location with appropriate redundancy and disaster recovery, and the supporting network and procedures for rapid recovery.
• Integration of systems, procedures and resources from corporate mergers.
• Leveraging Agile, Scrum Events and Artifacts, conducted identification and adoption of PostgreSQL database offering for on premise and Cloud offerings.
• Leveraging Agile, Scrum Events and Artifacts, conducted routine cross platform updating of servers with latest version of HP OM monitoring agents.
• Upgrading of event monitoring services to HP OMi for cross platform servers and Cloud services.
• Operationalization of SecurIT’s Trustbuilder Gateway for Cloud offerings.

Contractor - Senior IT PMO Project Manager

Confidential, Riverview, FL

Responsibilities:

• Automated configuration and registering of Wi-Fi access points for SMB customers leveraging Ruckus network controllers (patent pending).
• Leveraging Agile, Scrum Events and Artifacts, integrated BMC’s ITSM with an external vendor in support of synching disparate incidents between systems.
• Single sign-on of mobile customers across the suite of BHN services, leveraging CA’s Mobile Authentication Gateway (OAuth) technology.
• Integration of Kronos’ Work Force Management system for monitoring associates work attendance.
• Leveraging Agile, Scrum Events and Artifacts, provided customers the ability to create and manage subaccount access to VOD, public Wi-Fi and self-service features.
• Leveraging Agile, Scrum Events and Artifacts, provided customers the ability to seamlessly connect to secure Wi-Fi access points in their proximity as they move through BHN and partner coverage areas.
• Direct sales portal integration with BHN’s eCommerce and Lead Management systems for the enrollment of residential customers.
• Upgrade BHN production Oracle database to 12g and decommissioning of legacy services.

Contractor - Enterprise PMO Project Manager

Confidential, Tampa, FL

Responsibilities:

• Assigned PM for the implementation of an Enterprise Date Warehouse solution
• Assigned PM for the development and secured distribution of comparative physician quality reporting
• Defined a resource management methodology for 2015 capital planning
• Established an Enterprise Resource Demand & Capacity modeling software solution in support of capital planning
• Established an Enterprise PMO project scheduling software solution to standardize PM schedule tracking
• Established a web-based Enterprise PMO glossary to encourage the standardized use of terms among PMs Developed reusable project schedules for business areas contributing to growth initiatives
• Defined PM Initiation and Planning artifacts
• Developed PM assessment surveys
• Provided Project Management to PMs
• Developed SOPs in support of Business Continuity Planning
• Defined business process and system dependency models
• Provided User and Administrator guides for developed solutions

Contractor - Enterprise Business Analyst

Confidential, Tampa, FL

Responsibilities:

• Developed project charters & business cases
• Developed & monitored project schedules using MS Project and Project Server
• Conducted resource leveling & LOEs
• Data analysis, data modeling and ERDs
• DEA, HHS and NCPDP compliance analysis
• ICD-9 to ICD10 GEM analysis
• HL7 and D.0 compliance analysis
• Business and user elicitation sessions
• Business process and system dependency modeling
• Gap Analysis, impact analysis and needs assessment
• As-Is and To-Be process diagramming
• Prototypes, storyboards and wireframes
• Business, functional and non-functional requirementsUAT test development and facilitation

IDirector of Renal - RCT

Confidential, Tampa, FL

Responsibilities:

• Elicited stakeholders through structured joint application development (JAD) sessions, technical expert panels (TEP) and user focus groups in both in-person and Webinar sessions.
• Performed Business Process Improvement (BPI) through identifying the As-Is process, determining the inputs and outputs between organizational entities, identifying key points where improvement can be achieved (To-Be process), evaluating the current KPIs and goal KPIs, and measuring the KPIs to determine success or opportunities for improvement.
• Analyzed, prioritized, validated and documented business needs into detailed business process models (BPM), logical and physical models, data mappings, data dictionaries and business requirements.
• Leveraging Agile, Scrum Events and Artifacts, developed and maintained a national help desk application in accordance with ESRD Network procedures, HHS/CMS security guidelines and ITIL best practices. This application continues to aid the ESRD Networks in managing beneficiary grievances and provider compliance with the ESRD conditions for coverage.
• Developed communication plans to include national and local community meetings, community presentations, printed and media publications, representations at industry conferences, and a communication web site (www.projectcrownweb.org).
• Logistically planned and conducted national healthcare software to facility administrators, physicians and executive management. was provided through multiple vehicles to include instructor lead classrooms, Webinar sessions and self-paced instruction on a Learning Management System (LMS).

Product Manager

Confidential, Tampa, FL

Responsibilities:

• Worked jointly with cross-department teams to improve engineering’s software development life cycle.
• Developed and implemented monthly regional focus groups and weekly Webinar focus groups to assist in understanding customer’s business concerns, business constraints, and the validation of the user experience and interface design.
• Developed and implemented a requirements process that provided the following organizational benefits: accommodated the review of requirements by both technical and non-technical reviewers, ensured the tracing of requirements from the identified customer behaviors to the verification of system requirements, provided historical referencing at a requirement and project level, and supplied strategic and tactical reporting to assist all Product Development team members.
• Researched and solicited third party vendors to support product solutions in support of Confidential suite of products.
• Performed competitor analysis on comparable product offerings.
• Documented business requirements and functional requirements to include business processes modeling use cases.
• Performed key stakeholder reviews of requirements and user interface designs.
• Produced release collateral to include internal technical product documents, marketing slicks, and white papers.
• Presented project progress to management and executive staff.