SUMMARY:

• Offering 17 years’ extensive experience in leading multiple IT software/web development and systems projects from start to finish; combination of technical and management skills
• Proven history in project management, including planning, budgets, implementation, team leadership, control, scheduling, resource optimization, QA, and customer service. Translated business requirements to project specifications. Managed risks and issues. Consistently achieved budgets, deadlines, and customer satisfaction (scope, quality, timing, and profitability). Knowledge of project management best practices and business processes. Expertise in software development( data conversion, data center migration, Infrastructure, desktop deployments) web technologies/development, systems, requirements management, process improvement, and quality. Exceptional technical proficiencies; excellent communication skills; expert understanding of business operations and technology requirements.
• Senior IT professional with around 10 years of expertise in project and program management and coordination, leading multiple teams of developers on medium to large sized projects from conception to closeout
• Planned, directed, and coordinated activities of designated projects/programs ranging from $10.0Million to $30.0Million.
• Delivered multiple projects/programs as part of Enterprise level initiative(Large scale complex programs) and part of PMO governance leading the programs
• Provided leadership to key solutions, including software development, Process Re - engineering, Availability Improvement, Defect Resolution, Service Level Management and Performance Optimization.
• Lead the release management to control various releases that go in phase wise approach based on business needs.
• Strong quality focus with more than 17 years of experience in operating projects using CMMi Level 5 frameworks. Delivery Champion for Confidential - Ameriprise brokerage technology team to ensure high quality of project deliverables
• Enhanced focus on Agile methodology and how to customize products developed in that methodology to fit the water fall models
• Implemented several re-engineering saves through focused performance optimization thereby improving stability and performance of the mission-critical production systems as well as meeting the TCM (Technology Consumption Management) goals of the client. Achieved G1 rating (best rating) for Confidential by accomplishing the TCM target for the year 2007($2.1Million) with an over shoot of $300K.
• Achieved target of $2.0Million revenue for the year 2007 under Brokerage and Banking in Ameriprise for Confidential .
• Achieved Grand Champion, for excellent project delivery of Active portfolios and Day 700 Infrastructure & DR solutions in Ameriprise Financials Minneapolis.
• Planned and oversaw deployment of AQMS (Ameriprise Quality Management System) processes across all Confidential projects in the Ameriprise account for Brokerage technologies.
• Designed and implemented several functional enhancements and business capabilities to various client systems for enhanced end-user experience
• Efficiently deployed Offshore/Onsite model resulting in providing 24/7 development window and reducing costs
• Leveraged project performance to help parent company obtain excellent reviews and assist in business growth (by Amex’s senior finance leaders).
• Led new engagements to success. Played a key role in improving the overall account business and account strength globally including operations in China.
• Activity involved in developing Knowledge sessions and helps other projects to follow the best practices from successful projects.
• Established excellent relations with key players: Clients, Vendors, Employees, and Management.
• Worked with elite companies, such as Confidential, Confidential and Reinsurance Inc, Confidential etc.
• Driven projects in Waterfall, Agile and six Sigma methodologies.

TECHNICAL SKILLS:

Software Applications: Microsoft Office (Word, Excel, PowerPoint), Microsoft Project

Operating Systems: Windows 2003/XP, UNIX, AIX, VAX VMS

Databases: Unidata, UDB, MS Sql Server2000, Oracle8.0

Middleware/Hardware: IBM MQ Series, MQSI

Software Languages: C, C++, Visual Basic6.0, HTML, JavaScript, VB Script, Active Server Pages (ASP), VAX Basic, Unix Shell Script, AWK, SED scripts, .Net, VB.Net

Web Servers: Microsoft Internal Information server/IIS5.0

Tools: Datastage Tool Ver6.0, Rational Rose98, Winrunner, Share Point tool

Methodologies & Concepts: OOPS, CMM Level 5, Configuration Management, Six Sigma

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Sr Program Manager/Sr Manager for global firm with $7.5 billion in revenues and over 130,000 employees with around 10 years management experience and an overall experience of more than 16years.

Confidential

Responsibilities:

• Program Manager/Sr Project Manager for global firm with $7 billion in revenues and over 120,000 employees

Confidential

Responsibilities:

• Project Manager for global firm with $7 billion in revenues and over 120,000 employees

Confidential

Responsibilities:

• Systems Analyst/Project Lead for global firm with $7 billion in revenues and over 120,000 employees

Confidential

Sr Program Manager

Responsibilities:

• Senior Program Manager for the Enteriprise program leading the program for year 2013 initiation for ACA
• Controlled the Change management for the domain
• Involved in vendor selection in coordination with directors and VPs of the domain
• Escalation management and driving the team towards common timeline and goal
• Supported the Steering committee meetings and updates to business owners, directors, VPs and higher ups on the program status
• Process control and management with domain managers and quality control team
• Driven the scope and timelines for the domain across multiple tracks and coordinated with vendor delivery
• Managed the creation and updating the Microsoft project plan (mpp) for the domain and managed the dependencies across cross project and cross program(external dependencies)
• Problem and conflict resolution, resource management with in the domain(billing, collections, payments)
• Incorporated the learning’s form other programs(claims migration, 5010 program, ICD10 program etc) within the organization and provided inputs to other projects across domain for better process corrections and needs.
• Coordinated and managed the vendor dependencies with environment and data needs due to multiple plan(Blues like Horizon, Michigan etc) impacts to BCBSMN specific for Exchange and also Risk/impacts of cross programs with in vendor environment specific for test data/environment
• Driven the RAID meetings to support the risk/issues across the projects with in the domain, cross domain and cross programs and escalated in time for resolution with support from appropriate leads from multiple programs

Confidential, Eagan MN

Sr Program Manager

Responsibilities:

• Lead the program as Wave manager managing Pilot and Wave 1 phase with overall budget of around 35 million across all vendors.
• Managed a Wave with 15 project managers and coordinated the high level approach for the program
• Initiated the steady state process, PMO process, Change control process, Issue/Risk management, Status report communication
• Lead the Steering committee meetings and updates to business owners, directors, VPs and higher ups on the program status
• Managed the resource needs through client counter parts and project coordinator
• Initiated the program planner to support 30 project plans for both commercial and Government programs
• Involved in decision making for vendor selection, SOW process, Change control process
• Refined the process and structure of the BCBS approach on project management for status reporting, project planning, risk and issue management, Change control process, Test management
• Coordinated with cross program leads to identify,define and account the impacts,dependencies in terms of timelines, functionality, resources and systems(environment) needs
• Defined the accountability of the program at each phase by having a structure defined for each with multiple leads controlling the phase

Confidential, Minneapolis, MN

Program Manager

Responsibilities:

• Program Manager managing various work steams of the brokerage like Products(Annuities), Clearing, Conversion, and Infrastructure etc
• Developed the road map for the program along with the directors and VPs for the brokerage portfolio
• SPOC for Brokerage from program point of view to provide daily status updates to the governance board
• Managed the risks and issues at the brokerage level to consolidated for the overall program
• Managed the change controls and scope, cost and schedule for the program
• Coordinated PMO calls to support the vendors, AFI, AASI and various internal teams on communication aspects to bring the inter dependencies within the project and identify the key risks and issues to be resolved at program level
• Provided strategic directions on infrastructure front along with architects for the POA solution
• Provide directions and approach for Data conversion, Data integration needs.
• Recommended various ETL tools like Data stage tool/Infomatica to support the conversion needs.
• Driven the server capacity, network capacity, network resilience and DR activities for all the locations.
• Developed and coordinated the architecture network solution for enabling connectivity between various locations like Milwaukee, Minneapolis, Kansas city, Detroit, Philadelphia.
• Identified and defined the asset consolidation and integration approach post connectivity setup
• Involved in design solution for data flows for clearing, statements and reporting work streams as part of integration
• Coordinated the capacity analysis for network links, key servers for data storage(daily, historical) additional server requirement etc
• Involved in coordination and changes to be built at the vendor end including third parties of HRblock like BETA, Thomson One along with managing the development effort to internal systems of Brokerage
• Guided the project controller to manage the resources, budgets, forecasts and managing clarity tool for the program
• Developed and managed various project deliverables as part of AQMS methodology like project charter, Project plan, Risk and Issues, change controls, phase end deliverables of analysis design and build.

Confidential, Salt Lake City, UT

Sr Project Manager

Responsibilities:

• Program Manager managing 4 individual programs namely Launch 1, Launch 2, Launch 3 and Data Migration.
• Responsible to control and identify the scope of each one of the projects and the release associated with the same.
• Managed the release of the project in coordination with other projects interlinked to the organization
• Responsible for strategic decision and directions to keep the project on track with Scope, Cost and Timelines
• Responsible for managing the relation with business teams, technologies, FIS and Confidential internal teams
• Manage the Change controls for the overall program
• Recommended and Incorporated various ETL tools(Data stage, Informatica) as required for data migration project
• Control the project charter for various work streams in individual launches to keep the scope in tact
• Control and manage various architecture decisions associated with the project in coordination with various senior architects
• Manage the budget for the overall program and align with technology leadership(Directors and VPs)
• Provide recommendations to directors and VPs in leadership decision as required from time to time
• Manage the resources for various launches in coordination with individual Project managers for various work streams and Functional areas associated with launches
• Setup and manage the status meetings with individual launches and report (dash board/score cards etc) to the leadership as required on weekly, monthly and quarterly basis at various levels.
• Coordinate with third party vendor and Amex on various methodologies Agile Vs Method 1 on activities include
• Requirement management
• Analysis and design phase
• Test and Rollout phase.
• Coordinate Steering committee meeting specific for the project with technology and business leadership

Confidential, Minneapolis, MN

Project Manager

Responsibilities:

• SPOC for the complete engagement, projects planning and execution.
• Responsible for identifying the key applications in Brokerage that required DR and Infrastructure changes.
• Identified applications involved in budget decisions and coordinated between business, technology and stake holders at the directors and VP group(business and technology) to get required budget pie for infrastructure and DR application expenditure.( Overall budget - $8.0 Million)
• Responsible for team setup both in Onsite Minneapolis, Offshore, India and China.
• Responsible for planning and resource identification for all the projects
• Managed requirements at the program level involved in decision making for each of the projects to take into consideration, cost, scope and schedule in line with business needs and Technology.
• Managed the regular project interaction and status of the program.
• Coordinated the architecture decisions and driven the strategy for the delivery of the DR applications.
• Involved in release management activities and part of the team to define and control the scope
• Identified various releases like release 0 and 1 in collaboration with business and technology counter parts.

Confidential, Minneapolis, MN

Project Manager

Responsibilities:

• Project Manager for Infrastructure stream, IBM coordination for server infrastructure.
• Responsible for requirements for network connectivity, Non functional requirements for the project.
• Managed team strength of 20 resources from Analysis, Design, Build and Implementation of network connectivity and all infrastructure activities.
• Cross commit manager for the entire program that involved management of 14 cross commits, Managed the test phase from the environmental support point of view to coordinate IBM, DSI(desktop support),
• Project planning and tracking, Resource management Risk and Issue management using Clarity tool.
• SPOC for Vendor (Checkfree) interaction on project requirements to delivery along with infrastructure management.
• Client updates on monthly score cards, status reports.
• Key participant in Vendor selection by performing Security and Infrastructure assessment to find Gaps and next steps to reach the standards required for Ameriprise vendor.
• Successfully implemented network connectivity.
• Defect free launch of desktop clients on around 100+ client desktops for interaction with Checkfree Investment systems located in Chicago
• Seamless environmental availability for the test phase of the project to ensure test environments and production environment are setup and managed with IBM as required
• Achieved best project execution of the year for the year 2007.
• Achieved best project manager for the efforts towards smooth delivery and defect free implementation.

Confidential, Minneapolis, MN

Project Manager

Responsibilities:

• Responsible for leading the cross departmental team to coordinate for all spin off efforts for Brokerage applications. Implemented projects end to end for rebranding for spin off. Led more than 5 teams with a overall team size of around 20. Executed the projects with Zero defects and on time with in the budget planned resulted in complete customer satisfaction.

Confidential, New York, NY

Project Manager

Responsibilities:

• Responsible for overall project management. Led project support resulting in around 19% problem reduction in a time frame of 1 year. Coordinated with different internal teams and 3rd party vendors to deliver problem resolution and permanent solutions for all systems in production. Build additional business by show casing the effort and support model.
• Led development project for conversion of MTS application from VAX to AIX platform.
• Led requirement management and analysis of key defined requirements for the project
• Driven business and technology together to manage the scope on development project
• Single point of contact on requirements analysis and delivery of the design documentation with offshore
• Managed project cost, scope and schedule to keep the project on track
• Managed risk and issue management, resource management, delivery management globally with resource across (UK, India and USA).
• Implemented multiple projects in various phases of the program over 2 years and successfully delivered free of defects.
• Support is delivered and streamlined with Six Sigma methodology resulting in 20% reduction in defects on year on year basis.
• Completed project despite challenging schedules and delay in vendor product delivery.
• Spearheaded $2 million project; led team of 12-15 individuals. Identified as one of top 5 projects in Amex Bank.
• Was client preferred project manager and was requested to lead project’s second phase.
• Enabled additional business to expand the account in enhancements the applications. The size of the team grew from 5 to 15 peak.
• Identified as key technical manager to handle both development and support projects based on successful delivery accomplished for multiple projects in 2 years timeframe

Confidential, Minneapolis, MN

Project Lead/Tech Lead

Responsibilities:

• Introduced structure and direction to different aspects of project management.
• Ensured defect free conversion of data from Unidata to UDB database. Collaborated with vendors to secure alternate systems and ensure compliance with Confidential standards.
• Developed programs using Datastage tool to convert data from existing Unidata to UDB.
• Developed mapping tables as using business logic and data architecture at the source and destination.
• Created database to house all the knowledge in conversion process and application development so that the best practices can be shared with other projects.
• Recommended by VP to take up the support lead for the project post launch.

Confidential, Chicago, IL

Systesm Analyst/Testing Coordinator

Responsibilities:

• Implemented the project with best test results and complete customer satisfaction.Use case models used in Rational rose are designed in such a fashion so that they can be reused for next phase of development.
• Coordinated with development and architecture team to create standards for evaluating software.
• Coordination with all the cross modules for testing and ensured that overall integration is successful with good results.

Confidential, Fort worth, Texas

Systems Analyst/Configuration Controller

Responsibilities:

• Recognized one of the projects for selection at company level to achieve CMM Level 4
• Lead other projects internal to company to follow the standards and best practices of the project