SUMMARY:

• Twenty years experience in technical Project Management, Release Management & Business Analysis.
• Expertise in financial systems implementation, conversion & enhancement.
• Install proven, repeatable process to a team’s work queue management & delivery.
• Actively identify, mitigate and socialize project risks, across business & technology stakeholders.
• Deep, cross - functional knowledge of billing, finance, customer care, CRM, contracts, order management, tax compliance, service delivery and regulatory compliance.
• National call center environments.
• MS Office, Word, Excel, PowerPoint, Project, & Visio, of course.
• Technical Project Management, Release Management & Business Analysis
• Complete project management leadership for the entire software development life-cycle (SDLC). Routinely interact with technical resources, including software developers, architects, engineers, and test and business communities. Determine a task-appropriate methodology from among Agile, phased, RUP and critical path approaches. Draft RFPs and RFIs. Assist with service vendor selection. Negotiate service level agreements (SLA) and contracts.
• Facilitate working sessions to define project scope and schedules. Assign roles and responsibilities to technical and business team members. Create & maintain detailed project plans, using MS Project or other designated tool; task list, task owner(s), duration, dependencies and risk assessments. Provide vendor relationship management & maintain SLA commitments. Track and report project milestones and spend rates to sponsors. Negotiate project priority and rollout with internal and external change management departments. Ensure that the project rollout complies with all local and federal regulatory requirements. Initiate, promote and document communication across all business users of an organization, from c-level (CxO) to CSR. Manage & prioritize change requests.
• Actively seek, identify and escalate risks. Routinely document business process requirements. Map business process and data work flows to desired level of detail. Map data structures, tables and values from legacy systems onto new platforms. Define business process and system data flows to level-4 detail. Integrate third- party vendors into existing system architecture. Acquire, validate and synchronize data across a geographically dispersed organization. Devise and execute complex test plans. Capture sign- offat project delivery. A self-starter, comfortable with decision making and setting expectations.
• Ownership of projects with critical impact to firm’s revenue stream, data integrity and client relationships. Work with business users and technical developers to identify and reduce financial risk exposure during IT sponsored projects. Institute credit & collections schema to reduce bad debt. Manage comprehensive, enterprise wide A/R data audits to identify missed revenue.
• Reduce the cycle time of cash application. Write report requests for ad hoc financial data extraction from the data warehouse and billing platforms. Perform system data audits prior to inspection/remittance by tax
• Coordinate data standards and project rollout across multiple sites. Conduct user interviews and write business requirements documentation. Develop rational and scalable system enhancements. Provide user and documentation. Ensure system security by controlling system edits and user profiles. Track, report and resolve data exceptions and anomalies. Serve as primary IT point of contact for accounting and tax departments, during external audit by state and local tax authorities. Balance A/R, at the system level, and resolve anomalies. Integrate third-party financial applications and billing platforms to A/R, A/P, tax calculation and G/L

PROFESSIONAL EXPERIENCE:

Confidential

IT Project Manager (Contract)

Responsibilities:

• Lead PM, to other PMs and BAs, for the ISP provider’s top priority project; nation-wide implementation of a next-generation user interface. Create project plans and execute to a mandated, aggressive timeline. Drive the focused effort among a diverse group of stakeholders, including engineers, operations and customer service groups.

Confidential

IT Project Manager (Contract)

Responsibilities:

• Negotiate functional milestone during a phased roll-out of a complex software and physical build project. Set expectations across counterparties. Identify risks of failure and document a specific recovery plan of action. Provide weekly executive status reporting on the physical build-out of data centers. Release management for software changes, deployed in the Northeast markets of the ISP provider. Coordinate the activity of a nationwide, geographically dispersed team of resources.

Confidential

IT Project Manager (Contract)

Responsibilities:

• First and only project manager, hired to install mature project management tools, practices and culture, into a growing technology provider, ($150M revenue) which is constrained by lack of process. Provide structure by deploying a centralized ticketing system (JIRA) to manage work intake. Initiate workflow that establishes logical priorities to competing efforts. Socialize status with stakeholders on a predictable basis.
• Enforce professional standards of work-product, regarding documentation of business requirements and technical solutions. Apply Agile methodology to increase quality of work and tempo of delivery. Work with Marketing & Sales to improve Business Intelligence layers. Restructure Data Warehouse governance to better respond to business facing units. Complete PM services for all departments in the organization, which serves millions of retail subscribers across geographically dispersed market areas.

Confidential

Release Manager - Billing

Responsibilities:

• Technical Release Manager within the team responsible for platforms which regulate hundreds of millions of dollars in annual revenue for a Fortune 500 company. Maintain and enforce scheduled release checkpoints, consistent with a stable production environment. Mitigate technical risk by following established “Rules of the Road”
• Responsible for the team’s work queue/backlog inventory management. Assign and balance workloads across team members. Maintain current status and report to technical and business management. Draft and present release plan documents to executive oversight committee. Lead team-level task prioritization meetings. Create and maintain project timelines.

Confidential - Bellevue, WA

Project Manager (Contract)

Responsibilities:

• Provide project management services to this large mobile communications service provider, specifically, in the area of financial systems software implementations, and reporting upgrades and enhancements. Assigned to the Finance Department PMO, clients are business stakeholders, requesting support from IT. Lead the project planning effort, including the definition of the deliverables and the required delivery dates, creation of a logical work breakdown structure, definition of major project milestones, accumulation of all project cost and benefit estimates. Manages, prepares and produces project management reports, timelines, budgets, and documentation.

Confidential - Denver, CO

Project Manager, Ethernet/High-speed data Products (Contract)

Responsibilities:

• Provide project management services to multiple, concurrent capital expense initiatives. Primarily, projects designed to increase automation of the service provisioning of high-speed corporate network orders (ethernet). Projects routinely entailed software enhancements, hardware upgrades (switch, router, hub etc.) and redesign of manual workflows and network assets. This was full project life-cycle management, from project requirements definition, ROI, budgeting, LOE, development, test and production release. Teams ranged from 5-50 SMEs, representing multiple, internal systems, including network architects, engineering, field techs, developers and sales & marketing. Projects range from $50K to $4M, lasting 3-12 months.

Confidential

Project Manager

Responsibilities:

• Define tasks, resources, & necessary customizations and drive detailed interface documentation. Identify, raise, track and close risks and issues impacting the defined schedule and budget. Escalate mission critical impacts through the executive approval process. Phase II is the conversion onto the new billing platform, encompassing 200+ dedicated resources. This conversion impacted dozens of service delivery and back office operations. The cutover event cycle was defined, charted and baselined to account for literally thousands of unique steps and milestones, impacting hundreds of actors and multiple vendors.

Confidential, Englewood, CO

Responsibilities:

• Provide project leadership for financial system enhancements, implementations and conversions. Resolve data issues related to tax reporting and remittance. Provide subject matter expertise on IT billing platform architecture, to business users. Rationalize reporting criteria to eliminate duplicate efforts. Serve internal customers in Accounting and Tax departments to ensure accurate month-end financial reports and close. Map data and work flows of cash application to chart of accounts.

Confidential, Englewood, CO

Manager of Revenue Assurance (Contract)

Responsibilities:

• Assigned to manage the day-to-day relationship between AT&T and its outside billing vendor and service partner, in support of telephony service rollout in new markets. Applied appropriate measures to reduce exception report response time and create a rational reporting discipline. Tasked to deploy financial controls in the billing platform (Convergys ICOMS), to reduce bad debt. Investigate and resolve call data exception reports, to ensure accurate cash application.

Confidential, San Jose, CA

Project Manager (Contract)

Responsibilities:

• Recruited to deploy, from scratch, a functional billing system (Daleen RevChain), scalable cash application procedures and reporting tools for this Silicon Valley high-speed data network provider. Configured and maintained the billing platform package, trained company staff, and performed monthly bill cycles for the entire subscriber base. Created customized online billing functionality for Fortune 500 customers. Reported directly to Senior VP of Finance, with a dotted line to VP of IT.

Confidential, Englewood, CO

Senior Business Analyst

Responsibilities:

• Gathered business requirements necessary to launch Portal Infranet billing platform conversion. Managed a group of 15 during a Six-Sigma Quality based, company audit of all billing records for a 12-month period. Identified user and system control deficiencies. Implemented corrective procedures.

Confidential, Englewood, CO

Business Analyst

Responsibilities:

• Special Projects related to telephony billing platform vendor selection (ADC SingleView) OSS architecture and data conversion. Advised on efficient data conversion processes and procedures.

Confidential, Englewood, CO

Business Analyst & Project Manager

Responsibilities:

• Managed the full project cycle of massive billing platform conversions ( Confidential ). A very hands-on role requiring intensive user interviews, legacy data analysis, process mapping and reengineering. Mapped legacy data, configured new system parameters and trained all client departments on how to use the new system. Balanced converted data to the new platform, and resolved all exceptions to satisfaction. Several dozen systems converted on time, with very high data accuracy rates (99%+). Fully trained in proprietary quality management methodology.

Confidential, Englewood, CO

Responsibilities:

• Ensured that company product and financial standards were consistent across 100+ cable systems, in a 15 state territory (CSG, CableData). Reported to Corporate HQ Accounting and Marketing departments to assure proper new product rollout and regulatory compliance.