SUMMARY:

• Honorable Discharge, Confidential, where I proudly served as a Missile Tracking Systems Technician
• International Marketing Product Implementation and Product Deployment
• Business Performance Improvement - Using Lean Six Sigma, Custom Report tools and Agile Scrum Methodology, designed and implemented process driven Logistics/Supply Chain Systems, upgrades, developed new processes and program. $65K invested resulting in $20MM+ savings
• Built UCaaS implementations Playbook
• Various Process improvements reducing costs, reducing cycle time, and improving productivity
• Drove Program Management needs involving Marketing, Operations, Sales, and Field Operations to develop and deploy new products
• Routinely achieved 150% of assigned sales quota
• Project Managed network deployments for Confidential Communications. Technologies included: Frame Relay, IP, Voice, Data, T1, T3, 0C3, OC12, OC48
• Global Infrastructure Deployments for AT&T. WAN/LAN/Hardware/POS/Software.
• M&A Integration involving all aspects in the integration. Including, but not limited to IT, Sales, Marketing, Logistics, Operations, Engineering, Processes, Procedures, and Product Integration. Under my Servant Style of leadership, we accomplished in less than 60 days what the PMO office couldn’t complete in 18 months
• Re Engineered Institutional 100K Sq Ft Pharmacies, including all aspects of processes, procedures, IT Infrastructure, and Rx filling equipment. Typical improvements found 200% improvement in the pharmacy’s performance.
• Infrastructure Vendor Management Budget exceeded $10MM
• Routinely work with clients to design, deliver, and subsequently manage services designed specifically for them
• Product Management - Using Lean Six Sigma and Agile Scrum skills, Re Engineered product line resulting in bottom and top line improvements exceeding 100% in 12 months

PROFESSIONAL EXPERIENCE:

Confidential, TX

Healthcare IT Implementation

Responsibilities:

• I was brought in for a short Medical (California Medicaid) plans
• I helped draft the NACQ support plans
• I drove the HIPPA conformance requirements

Confidential, Euless, TX

M&A Integration / Project Manager / BA

Responsibilities:

• I was brought in for short term M&A projects
• Create Confidential (Transactional Service Agreements) Management aka Transition Service Agreements
• Create tracking tools to understand topics and their current status
• Determine the number of Confidential ’s to create and what subject(s) each will
• Daft Confidential based on input from the team
• Circulate Confidential for team review. If needed call a meeting for review
• If appropriate, validate Confidential with the C Suite and others assigned
• If appropriate review with other companies involved in the transaction
• Resolve Sales and Revenue Mis Match between the acquiring and the acquired company
• I managed the tech team and identified the root cause in 2 weeks. Code and systems re- worked in 3 more weeks
• Artifacts were completed and the project was closed.

Confidential, Euless, TX

Contract M&A Project Manager

Responsibilities:

• Help drive the Systems Integration of Confidential and Sirius Computer Solutions.
• Focus on GAP analysis of the Finance, HR, and Inventory Control systems used and drive the decisions on which systems to retain at the integration completion. The decisions were made and the contract ended.
• Managed everything from integration management to risk management

Confidential, Euless, TX

PMP Project Manager

Responsibilities:

• Coordinate the plan to build client facing e commerce site. This project was transferred to a full time Project Manager on the team.

Confidential, Irving, TX

PMP Project Manager

Responsibilities:

• I tracked and reported on Project performance, Milestones, Projects, and Key Programs relative to my projects. Coordinate with Sponsors, Business units, and Tech Teams on Business and systems requirements

Confidential, Oklahoma City, OK

Strategic Program Manager / Project Manager

Responsibilities:

• Using my Lean Six Sigma skills I documented the pharmacies production work flow and began to mathematically analyze the processes to find more efficiencies
• Used Visio to map the processes, used Word to document the processes.
• Using my Cold Call sales skills, I began to scour the market place for additional lines of businesses. Looking into distribution of Pet Meds, servicing Convalescent Homes, Retirement Facilities, etc.
• I was building the necessary Confidential ’s working with other Senior Team Members
• President resigned1/27, new president cancelled the projects on 1/30

Confidential, Flower Mound, TX

M&A Program / Project Manager

Responsibilities:

• Integrated an an Israeli Acquisition including:
• Risk and integration management
• Finance
• Data Center Infrastructure
• Develop and Implement Project for Windows schedule • IT M&A Integration - Ascertain if the acquired IT environment meets standards o PC’s
• Server Farms - transition purchased servers and software to the corporate Server Farms
• URL Registrations
• Phone Systems - Remove existing system in favor of corporate standard of Business Skype
• Email Set Up (incl forward of updated email to current email addresses)
• Budget ownership and tracking
• Stakeholder updates
• Drive Workflow Owners to id tasks, schedule tasks, and complete tasks o Identify Network Shortfalls and bring to standard
• Deploy Network Tunnel
• Deploy MPLS
• Identify contracts and transition to the corporate team o Client contacts
• Subcontractor contacts
• Vendor contacts

Confidential, Plano, TX

Sr Implementations Project Manager

Responsibilities:

• Demonstrated strong process controls by developing a playbook by documenting processes
• Client facing role to deploy complex cloud telecom products
• Developed and deployed KPI measurement process to measure process results
• Manage risks, schedules, budgets, inventory delivery, configuration/programming and negotiate turn up schedules with clients
• Validate and manage contractual requirements
• POS installation coordination
• Side task includes negotiate and document complex implementation processes for Cloud based products

Confidential, Irving, TX

Sr. Implementation Project Manager

Responsibilities:

• Deployed highly technical and regulated client purchased services
• Managed multiple clients concurrently
• Work with Client, Back Office Administration Teams, IT, and Operations to manage deployment, gather and document requirements, test solutions, and gain customer acceptance
• Chair weekly client meetings to share status from various logs, validate progress, obtain additional information, and close on issues as they arrise (risk management)
• Full ownership of budget, scope, raid log, risk log, customer acceptance, communicating status to clients, and simply making it happen

Confidential, Plano, TX

Contract M&A Integration Project / Program Manager

Responsibilities:

• Build Post Merger Confidential ’s to build and track integration process between Confidential and Reach Local
• Integrate Sales Processes and Procedures between Confidential and wholly owned subsidiaries
• Run daily stand up (Agile) meetings on status, tasks, and forecasting
• Developed and deployed full transition plan of customers, systems, processes, procedures, and harmonization of products.
• Built KPI’s to measure conformity to the documented processes

Confidential, Irving, TX

FioS Support

Responsibilities:

• Fully trained on the FIoS product set
• Provided phone support to the FIoS customer base
• Troubleshoot failing services and dispatch Field Techs for facilitate the repair
• PMI Trained Project Manager focusing on the 5 project Groups (Project Initiation, Project Executing and Controlling, Project Closing)
• Studied to obtain dual s in Project Management
• Career Volunteer for recently transitioning veterans with civilian and job searches
• Lead PMP study groups preparing for PMP exam

Confidential, Green Bay, WI

Project/Program Manager

Responsibilities:

• Cloud and SaaS Marketing Research for European Telecoms
• Design, Document, Refine, and Implement procedures, including KPI’s to measure process results
• POS system implementation
• Using RFI and RFP tools, negotiate services with clients at all levels. This includes the CEO, COO, and CMO. Negotiate data points and services included KPI’s, data flow, deliverables and delivery dates
• P&L Responsibility
• Hire and manage hourly Project Management staff to facilitate gathering information. Staff compensation ranged from $10 - $35 per hour
• Manage client relationships including pricing negotiations and vendor partner charges
• In a matrix environment, Project Manage multinational research projects
• Build and manage corporate business plan involving revenue, costs, target clients, billing and processes
• Managed and trained temporary staff on policies, procedures, and expectations
• Cold call potential clients for business as well as contact existing clients for new projects
• Deploy communications/infrastructure
• Negotiate KPI’s, deliverables and dates with client
• POS Implementation
• Project Manage infrastructure deployment as needed to meet customers’ requirements
• Hire, train, and manage remote employees to deliver the contracted services. Their compensation ranged from $8 to $11 per hour.
• Take the lead in the design and implementation of customer contact center solutions as they are sold
• In a matrix management environment, Project Manage sales process as well as implementation of the customers’ solution
• When requested, step in as a Sales Resource and provide sales support to clients

Confidential, Green Bay, WI

Sales and Special Projects - Quota carrying Sales Representative

Responsibilities:

• Project Managed the deployment of programs and tools designed to improve the centers performance as well as individual Agent performance
• Experience in Medicaid, Medicare as a Project Manager,
• Build standardized processes for the sales team that were designed to improve sales
• Developed and provided individualized for poor performing reps and generalized for new reps
• n CMS based products improving performance by 100% of those participating

Confidential, Tampa, FL

Project Manager, Business Analyst

Responsibilities:

• Using Project Management and Lean Six Sigma skills, in a matrix management environment, Project Manage the development and implementation of detailed upgrade plans for each facility.
• Infrastructure upgrades including processes/procedures, application software, servers, lan/wan, and Rx infrastructure
• Project plans included details on CAPEX upgrades, inventory management, pricing, distribution, product delivery, IT efforts, costs, and timelines
• Managed delicate relationships between business managers and pharmaceutical staff
• Poll the staff and leadership to document existing processes, then modify those processes to integrate new technologies
• Stay at Home Dad to take care of the kids
• Provided Sales, Marketing, and Distribution leadership to our Church Goods Distribution business
• Products included soft goods, hard goods (steeples, pews, bibles, stained glass windows, etc)

Confidential, Tampa, FL

Chief of Staff / Sr Director /M&A Project and Program Manager

Responsibilities:

• Chief of Staff for SVP running Field Operations
• 500+ EE’s (FTE & Contract 300MM Budget)
• Project Managed M&A Integration. Including IT, Networks, Product Harmonization, Administration, Finance, Sales, and Product Support • Project Managed Network Infrastructure around the US.
• Through Direct Reports and Vendors, responsible for the performance of over 250
• Managed Telecom Product Development and Deployment
• Design and implement procedures to manage spares inventory and processes
• Managed Inventory of 4000+ SKU’s in 30 locations value exceeded $50MM
• Responsible for the performance of St. FL LAN/Wan using internal resources and Sprint as the vendor
• Logistics / Supply Chain Built logistics and supply chain solution from scratch
• Managed Technical for staff exceeding 400 Technicians and Engineers
• Managed Technical Subcontractors with budget exceeding $20MM
• Manage the Confidential process