SUMMARY:

• 15+ years of Program Leadership in world - class PMOs including Confidential, Confidential, Confidential, Confidential, Confidential and Confidential .
• Expert at choreographing cross functional teams, insuring deliverables in Product, Marketing, Technology, Compliance, Infrastructure and Risk.
• Excelling at managing 3rd party and client facing programs with vendors, partners and cross-functional business units.

PROFESSIONAL EXPERIENCE:

Confidential - San Jose, Ca

PMO-Lead (Consulting / Non-FTE)

Responsibilities:

• Hired to shape project management delivery processes and procedures for WDC's IT organization. Establishing team KPI's to assess workforce utilization and proper skills alignment.
• Drafted a road-map establishing a framework for scaling and improving project management effectiveness.
• Assessed resource staffing issues and enacted new procedures to simplify resource requests, establishing a web-form for all new vendor candidate submissions, thus reducing email churn and logging each CV in a centralized location for easy sorting and filtering.
• Creator of a new hire toolkit designed to accelerate initial project management effectiveness and accelerate team acclimation for all new resources.
• Working on integrating Agile based tools (Jira/Confluence) for project delivery in both waterfall and lean, iterative methodology, merging Management reporting expectations with new delivery approaches.
• Re-vamping Jive based intranet site with Design and process group, in effort to evangelize services to business units and to provide a / site for PMO team members
• Drafted product requirements for new SmartSheet Project Portal and managed the tool deployment for the shared services PMO team.

Confidential - San Francisco, Ca

Sr. Program Manager (Consulting / Non-FTE)

Responsibilities:

• Responsible for aligning a matrixed team of 100+ resources from product, technology, branding, compliance, UI/UX and Web Services to release Confidential 's Developer Portal. Goaled to remove current program impediments, establish program critical path and drive towards a Q4 Release.
• Focused on delivering a waterfall overlay across all Agile work streams, integrating all Technical and Non-Technical activities by validating work plans, sprints and group interdependencies, identifying gaps, rebuilding consensus and fostering improved transparency. Jira and Confluence target tools.
• Ulitimately turned over a baselined Program Plan to the PMO, which will be used for the Q4 goal.

Confidential - Foster City, Ca

Director - Program Manager

Responsibilities:

• Skilled at organizing and deciphering chaotic and ambiguous programs and establishing order.
• Excellent communication skills, expert at aggragating data and producing succinct and informative program updates and executive dashboards.
• Responisible for reporting, tracking and maitaining program metrics: budgets, burn-rates and forecasting spend across delivery teams.
• Confidential Network Processing Group - API Conversion Initiative Program; Championed the development of a new set of API’s designed to accelerate innovation and reduce ramp up time for partner, affiliate and start-ups. Goaled to increase Developer Portal uptake by producing more interface options to ISVs.(Agile)
• Pre-Paid Voucher Program - Brazil; development of a Gov’t voucher card to replace paper vouchers, ensuring better accountability from user to merchant. Eliminating fraud and providing 100% increase in tracking and accountability to all participating partners. (Agile)
• Confidential Digital / Push Payment - Leading Push Payment sales team in project task accountability. Established a tracking plan across Argentina, Peru, Guatemala, Brazil and the Dominican Republic. Capturing pilot activity for each Push-Pay channel, increasing program visibility across countries allowing management to focus resources to most need efforts.
• Confidential / B2B Connect: Commercial Block-chain B2B initiative. (3rd party and Waterfall)
• Confidential / Fundamo - Delivered a closed loop mobile App in Rwanda, with the aim to help the Un-banked
• Confidential Digital - Gold Rush. Implemented a PIN entry Mobile app module which could be embedded within the Wallet Provider’s mobile application, enabling an additional level of security on the consumer’s handset. The API facilitated PIN exchange between the Wallet Provider and Gold Rush’s security cloud (PaaS).

Confidential

Director - Program Manager

Responsibilities:

• Program managed delivery of a new technology development center in Singapore. Led 5 Confidential project managers in designing, planning and implementation of all: Workstations, network and server Infrastructure, local Storage, telephony and Access security needs. A 200+ seat, $5mil project delivered on time/budget.
• Negotiated Standard Operating Procedures between AP and US for Workstation, Network and storage management, bridging technology groups and unifying disparate systems, teams and operating procedures.
• Coordinated internal resource analysis and vendor needs surveys.
• Established Vendor SLA’s designed to track partner performance; IBM, Covansys and RS Software.
• Co-created Confidential ’s Software Development Outsourcing strategy.
• Managed and negotiated resource billing rates and established tier pricing, SLA penalties and new service RFP process.
• Responsible for all co-location infrastructure requirements; adds, moves and changes in both HW and SW.

Confidential - Campbell, Ca

Program Manager - Product Development PMO

Responsibilities:

• Assigned as tactical Program Manager, focused on high-profile initiatives in Ecom, Infrastructure and site improvement. Charged with hands-on oversight of development team, budget tracking and accounting.
• Program manager for Endeavor, an initiative focused on off-loading XSL transformation from front end application servers. Managed the proof-of-concept, pilot and final deployment phases of the program.
• Successfully delivered 30+ individual software development projects for Confidential ’s Headroom group, valued at $8mil+. Responsible for all project accounting, milestone tracking and team oversight..
• Worked directly with Product Managers providing oversight of developers, architects, QA and Release mgt.

Confidential - Palo Alto, Ca

Consulting Project Manager - IT PMO

Responsibilities:

• Solely tasked with evaluating and correcting a troubled infrastructure monitoring system valued at $1.5 mil. The project consisted of deploying SMARTS In-Charge v6.2, a monitoring overlay system designed to roll-up system alerts from various monitoring tools.
• Contracted to “right-the-ship” as system had been poorly deployed. Re-validated product needs and group requirements. Re-deployed, re-fined alerts and triggers, service level expectations. Documented steady state and concluded.