SUMMARY:

• Fifteen plus years of experience and goal through management by objectives, with a diverse background in IT Infrastructure Management, Project Management with processes closely integrated to Capacity Planning, Availability, Scope, Transition, Change, Releases, Incident and Problem, Management support operations.
• Handling Operations involving stakeholder management and Data Center Operations relating to Capacity enhancements, DR (disaster recovery) and networking backbone analysis; and also, in devising strategies that boost the organizations business continuity and clientele base.
• Coordinating and leading teams from 5 - 40 in serving various client businesses and applications along with the support of Business Intelligence team insights and reports.
• Managing Clientele base satisfaction by maintaining requirements in projects on basis of IT Infrastructure, Security, Data Governance and IP Telephony.
• Comprehensive background with emphasis in assembling and effective teams, following project delivery methodology, conflict mitigation and excels in coordinating productive efforts.
• Handled large Infrastructure Deployment projects covering Project Initiation, Planning, Risk Management, Review and Reporting and Closure.
• Experience in leading and managing teams. Possess good communication skills and interpersonal skills. Self-motivated, quick learner and a supportive team player.
• Experienced in Service Transition and Technology Transformation Infrastructure projects from development, test, staging, beta to production environments.
• Work around based on SOWs, project plans, migration reports, and drafting test plans and system specifications. Also, conduct ability to work in a fast-paced, deadline-oriented, and priority-shifting environment.
• Project Management
• Capacity Planning
• Availability Management
• Incident Management
• Transition Management
• Change Management
• Service Continuity Management
• Release Management
• Problem Management
• Data Center Operations
• Leadership Management
• Operations & Security

PROFESSIONAL EXPERIENCE:

Confidential

Sr. IT Manager

Responsibilities:

• Created & improved Release processes for SBL, RM53 and Payments revenue products to minimize customer impact due to change and provide sustained product deliverables for internal and external stakeholders / LOB (Line Of Business).
• Negotiated Release issues and schedules with internal customers and reported status to Executives
• Concurrently managed multiple Project Releases and Changes for said applications with configuration management components.
• Provided Release services for traditional SDLC Waterfall (SBL) as well as Agile Scrum (and RM 53) projects. The hybrid model was coined for Payments Projects as well.
• Partnered effectively with outside vendors, technology, and the business to manage risk and minimize solution impact.
• Successfully delivered Banking Release on time, under budget and with minimal defects (involving 12 sub-projects). Achieved the success of formulating Release Management in Banking sub division.
• Handled critical Application worth USD $ 25 Million and satiated the UAT testing successfully comprising of 75 members for various production components rolled out as per the needs of the LOB.
• Ensure smooth execution of Release Calendar, Project and Program Portfolio planning and meetings.
• Developed a detailed process for Database Refreshes in multiple non-production environments involving high end IBM Mainframe Databases and SQL Databases.
• Established Code Deploy- Build-Test Processes for critical applications towards non-production environments towards risk mitigation and defect minimization.
• Had successfully worked and led coalition team of 100+ members involving from Dev, BA, QA, DW,, PM, DBA, Storage, Backup, PMO, Reporting & Analytics teams.
• Had instituted with AVP, VP and SVP from higher management cadre towards casting Release Plans, Back-out plans, Deployment Plan, Resource Plan, Communications plan for controlled execution of the Waterfall and Agile based Projects.
• Compiled status reports and led project leadership meetings for Go / No-Go decisions with senior management and resource managers to review progress and discuss risks and issues
• Ensure that issues, dependencies, and risks are identified, understood, and resolved in a manner that mitigates risk toreleasescope & schedules
• Create key metrics and identify opportunities to make tactical improvements to the releasemanagement process. Coordinate and publish deployment andreleaseschedules with all stakeholders
• Collaborate with cross functional teams on issues related toProjectdetails to ensure a smoothrelease
• Define, coordinate, refine and enforce theReleaseprocess and related tasks. Track Projectcycle activity (progress, dates, deliverables), and provide reports
• Reported progress to all stakeholders through Sprint Reports, and target updates. Determining the usage of cards for any sprint backlogs and communicating the deliverables to the succeeding sprint release in consent with Scrum Master, Product owner and high-end sponsors
• Work with Product Owner and Scrum Master for User Stories based on the requirements gathered from all the stake holders.
• Initiated meetings, which included Sprint Planning, Daily Scrums or Stand-ups, Sprint Review & Retrospective.
• Coordinated with system partners to finalize and formalize requirements for the Utilized Story. Sizing and Planning techniques as needed based on the length of the backlog and priorities.
• Operated in 2-week sprints with flexibility on length based on immediate functionality concerns.
• Ensured application availability and data integrity through preventative maintenance and upgrades.

Confidential

Sr. Infrastructure Project Manager

Responsibilities:

• Performed key strategic role head and in-charge of operational requirements and transition.
• Responsible for 40 team members under different Verticals namely, Service desk Tower, End-User Computing Tower, Networking Tower and Data Center Tower (…comprising of Mail Exchange team, Storage Team, Data Backup Team, Citrix Team, Front-End Web-Logic Server team, VMWare Team).
• Successfully imparted leadership role in the Service/Quality Initiative; continually improves processes; quantitatively monitors processes. Used the Core Values in work environment and adhering to company/customer safety procedures.
• Ensuring that the firm provides 24/7 continued operational services, with appropriate key performance indicators and appropriate service levels.
• To maintain the IT “run” capability of the global practice as depicted below -
• INFRASTRCUTURE (in few)
• Implemented project management and project delivery methodologies that increased productivity, profitability, and customer service
• Maintained 99% up time for the client IT infrastructure
• Created virtualization roadmap to reduce physical servers count by 20% and save ongoing annual savings by virtualization of 22 servers.
• Defined requirements for a new help-desk ticketing program that improved overall reporting and visibility of operational performance metrics
• RELEASE & CHANGE (in few)
• Worked with processes and procedures to align with the Credit Unions’ Release cycle including the standardization of the requirements process and Change Control methodology.
• Facilitated successful Release of Code from Engineering to Production by proactively & reactively working with Executives, Product Management, Development, QA and Operations.
• Managed deploy plans, deployments & tracked test results from Pre-Prod/ Test to Production
• Partnered effectively with outside vendors, technology, and the business to manage risk and minimize solution impact during Releases.
• Prepare Release Implementation & Resource Plan for Prod, Change Control Coordination, Go/No-Go decisions, Release Status communications, Resolution of Post-Production Issues.
• Managed matrix relationships across Deposits, Operations, IT and Customer Experience. Collaborated with Product Owners, Scrum Masters, Software Developers, DBAs and Quality Assurance staff, along all phases of project life cycle to ensure a repeatable and traceable (transparent) approach to the release processes.
• Collected and verified both physical & virtual Server details for Production CMDB. Improved documentation by creating internal Release Management Wiki page to collect required information and maintained related RASCI matrix towards Release Management.
• IP Telephony
• Successfully implemented and managed MPLS loop circuits between locations as in project requirement.
• Work with Network/Telephony Engineers to keep the Telephony Infrastructure stable and current on firmware, patches and hardware.
• Security
• Maintained availability, integrity, and confidentiality of all projects’ computing environments, web, networks, systems, and information assets encompassing 200+ systems.
• Managed threat and vulnerability management programs including inventory assessment, threat and risk analysis, risk management processes.
• Created a hospital project disaster recovery plan and mock and VDI Compliance.
• Produced material, policies and procedures to all new hires on Systems responsibility.
• Performing IT strategic service delivery planning and transformational activities, bringing a current knowledge and future vision of (e.g., ITIL, ISO20K, and ISO27K) as related to the needs of the business.
• Delivering IT Infrastructure type projects to agreed parameters of time, budget, scope, quality and technicalities on Data Center Projects involving ---
• To achieve objectives within agreed budgets and timescales in line with defined “RACI” accountabilities and creating Business Cases to reach Clientele Objectives.
• Working with both on and off shore teams towards delivering and managing major changes in IT projects as defined in Standard Operating Procedures or Run Books.
• Created and maintained technical documentation regarding network configuration, network mapping, and service records including IT Service Catalog, Service Level Agreements, and Operational Level Agreements
• Producing stage plans, highlight reports, issue logs, risk logs, asset register, risk asset registers, procurements planning and requests for change.
• Support methods to reach compliances on IT Audits both internal and external.
• Provide senior-level technical consultations and support for --
• Teams of database/security application servers in high-availability/fault tolerance configuration built using HP Blade servers, Cisco Unified Computing and Servers (UCS), and VMware
• System Auditing, performance tuning, troubleshooting; server and security audits
• Operating Systems deployment, level-3 support for mission-critical servers and networks, security enhancements, system backup procedures, and recovery processes
• ITIL practices of Incident, Change and Problem management
• Develop, implement and maintain key performance indicators and metrics for business projections by COE team.
• Coached and mentored team of IT Engineers and conducted programs to enhance staff technical skills and motivation; and helped to ensure all employees are maximizing their potential.
• Handled Projects related to Continuous Process Improvement and Service Improvement plans on periodic basis with the stakeholders.
• Achieved optimal operations and functioning by overseeing existing infrastructure, applications, systems, and software. Also, recommend and implement IT infrastructure requirements and upgrades to improve overall system performance and ensure high levels of security and data recovery
• Continually seek to improve on performance levels by taking advantage of new technology
• Review and improve processes regularly; identify in-efficiencies and improve operational processes ensuring that the roles of subject matter experts are fully defined and developed.
• Vendor Management for hardware & software related requirements. And following on agreed SOW (Statement of Work) with vendor for cost efficient project execution
• Review daily, weekly, bi-weekly and monthly IT operational reports on all systems, networks, and the health of IT infrastructure in the assigned entity and report to the higher management.

Confidential

Sr. Manager - Infrastructure Operations, Project & Release Mgmt

Responsibilities:

• Plan and coordinate various activities for small to mid-size IT Infrastructure Projects
• Conducted regular review meetings for project activities completion status, identifying risks / show stoppers and discussing mitigation plans.
• Prepare and maintain project plans and track activities against the plan, providing periodic reports to internal and external stakeholders.
• Identified project resources and relevant SMEs for executing the projects.
• Direct the coordination of all implementation tasks involving third party vendors as well as provide consultation to client on system implementation.
• Documented the entire build and deployment process including detailed step-by-step instructions.
• Negotiated Release issues and schedules with internal customers and reported status to Executives
• Lead cross-functional team to support each Release project plan and post Release/Change review
• Ensuring the availability of complete DC (Data Center) Systems. Servers, DB’s (Databases), Applications, Network & Security components.
• Implementation or Optimizing the IT dependencies through a detailed project plan with and key milestones based on coordination with all project stakeholders.
• Ensure that project objectives are met by monitoring and measuring progress regularly to identify variances from the plan and take corrective action as necessary.
• Vendor Management for hardware & software related requirements. Negotiating contracts and SOW (Statement of Work) with vendor for cost efficient project execution
• Manpower planning and scheduling, ensuring delivery as per contract SLA for the multiple technical domains.
• Manual dependency was taken care through the automation scripts.
• Maintain the periodic reports for the respective shifts.
• Supported the team for Oracle Apps HRMS R12 towards migration, capacity planning, for which various Client process are formulated. Have to co-ordinate with the functional and technical teams
• Resolving critical system issues and working closely with higher - level management and operations engineers to ensure the success of daily operations.
• Managing highly qualified team involving experienced in related subjects to co-ordinate, educate and train where necessary towards the smooth transition of Storage Migration Project.
• Devise MEP (Master Execution Plans) for Application users related to Database Refreshes and Prod Releases for delivering end to end implementations and rollover strategies on testing, staging and production environments.
• Coordinated with Senior Management and identified appropriate human resource requirement in facility.
• Responsible for creating and maintaining documentation of all IT aspects related to the assigned entities and in coordination with Group IT.
• Review daily, weekly, bi-weekly and monthly IT operational reports on all systems, networks, and the health of IT infrastructure in the assigned entity and report to entity management with outcome and recommendations.

Confidential

Sr. IT Consultant / Lead - Infrastructure Operations & Release Mgmt

Responsibilities:

• Worked in cluster environment in increasing hardware in clusters to perform critical applications in respect to search-engines deployment for better request performance, involving roll-over and roll-back strategies
• Worked on the DOB security on the designated Linux servers by deploying the designed McAfee Scan Engine 6.0.0 with customized functionality of daily and weekly scans.
• Maintaining and designing the Cluster based on the Application usage and as well on Production deployment. Also, supports the use of Red Hat Cluster Suite.
• Resolving critical system issues on a 24x7 basis, including notification, coordination and dispatch of individuals from various functional groups within the organization. Working closely with managers and operations engineers to ensure the success of daily operations.
• Release / Change Management, interface through the staging phase, during and after full implementation of system software up-gradation including database and website applications. Even included software releases towards system overhauls, and as well involving capacity planning.
• Problem Management, conduit between server engineering, database engineering, data-center operations and several other entities within the Operations Group.
• Working with E-Directory/LDAP
• Administering Tomcat, including JRE in RHEL environment
• Supporting Sendmail in RHEL environment
• Supporting DNS in RHEL environment
• Experience on tape backup systems Project named BRU Servers’ Agents and Software in RHEL environment.
• Responsible for weekly rotation and monthly rotation of backup tapes on BRU Servers.
• Experience in creating and designing backup jobs in BRU Software using BRU Console, and also monitor on the tape back-ups on daily basis and troubleshoot on errors.
• Worked on Google Mini Appliance Project for generating reports and provide the data analysis and statistics to the higher management.
• Generating AWSTATS reports to analyze the number and classes of hits to the production web site of the Division of Budget.
• Release Management for the Sitescape application for supporting DOB (Division of Budget) bonds and share forums pertaining to financial markets.

Confidential

Sr. IT Consultant / Lead - Infrastructure Operations, Migration & Transitioning

Responsibilities:

• Worked on Data Center Migration and Consolidation Project of Confidential (HP) account, as part of UNIX / Linux Integration Engineering Team, of Avaya in USA and Europe.
• Played a crucial lead role in Execution team on Linux environment. As well Global Infrastructure Work-Book Lead in the Planning team.
• Develop application run-books and work-books by defining the applications running on the physical servers. Research on the steps to be collected for the un-hardening and the hardening of servers.
• Co-ordinate and assist with the application owners and determine the criticality and the sensitivity involved in servers running the Applications.
• Design and develop test plan cum test cases. Perform and certify migration waves into different classifications once the CR (Change Request) is done.
• Involves running talks with vendors and with other third-parties to make Virtualization Imaging Process tangible so as to make the cloning of servers correctly. Also, to determine P2P, P2V, V2P and V2V.
• Customize the migration life cycle concepts and implement the best practices that ensure quality standards and less downtime through the process.
• Moreover, assist in travelling to DC’s in order to deploy expertise as desired in pre-migration and post-migration.
• Used tools like Platespin, Acronis, Ghosting, VM Converter and Navisphere Manager, for Imaging / Snapshot process.
• Build standard images and Gold images (using System Imager / Platespin Forge appliance) for Linux deployments. Using the Bash Scripts to automate the block-level rsync jobs.
• Using flar to create images for Solaris servers and deploy virtualization using zones and containers.
• EMoving Physical Machines to Virtual Machines (P2V) VMware ESX Virtualization on HP BladeSystem c7000 chassis, BL460c and BL 470c blades. The blades used were half height blades.
• Implemented VMware ESX server to provide multiple virtual hardware platforms while keeping hardware costs and energy consumption down.
• Configured Virtual Center 2.5., VMotion, Virtual Storage motion and High availability, across the SAN.
• Configured and administered of Apache, TOMCAT, and FTP for Production servers. Management of DNS Servers
• Veritas File system and Veritas Volume Manager 2.5 are used to configure the RAID 1 and RAID 5 Storage Systems, File system growing and shrinking.
• Using iptables and ssh to configure firewall and security issues on the client servers.

Confidential

IT Consultant - Infrastructure Operations, Migration & Transitioning

Responsibilities:

• Provided the frontline support for over 2500+ production servers running Solaris, Linux and Windows.
• Involved in the data centre activity involving the hardware migration process of Linux based servers. It involved reducing 3 DCs’ (data center) to 2 DCs’ (data center) and manage the remaining hardware by demarcating as used/unused, and to be replaced with modern set-up, as well.
• As an enterprise Server administrator was responsible for remote monitoring of Production, Staging and Beta Environment Boxes for network connectivity and application failures, based on customized monitoring methods.
• Highly responsible to sort approximately 6-10 million deals worldwide by using US, EU and AU (Australia) Sync process into respective Production, Staging, Beta, PCO and U-Promise Environments; followed by bouncing of 22 Linux based Clusters in each region step by step.
• Managing the sorted queue deals to efficiently write onto databases namely SDCPROD and CPSPROD running on Oracle and MySQL by defining Sonitors’ environment.
• Scheduled cron jobs for job automation.
• Supported the applications of Apache & Tomcat web server and Samba servers.
• Supported the SAN team for storage expansion, with the NEXSAN support systems and managing HDD appliance.
• Assisted in Infrastructure expansion related to new hardware testing and deployment (Sunfire Servers) and also the integration of Shopping.com’s production network with eBay’s SunShine Project Servers, (related production and supporting QA servers).
• Chartered with the following key business continuity roles to be performed within, the Operations Management Framework. This includes:
• Incident Management à ensuring timely and efficient business operations.
• Problem Management à conduit between server engineering, database engineering, data-center operations and several other entities within the Operations Group.
• Service Monitoring and Control à leveraging on availability management (business impact analysis) and capacity management (monitoring & measurement)
• Release / Change Management à interface through the staging phase, during and after full implementation of system software up-gradation including database and website applications. Even included software releases towards system overhauls, and as well involving capacity planning.
• Service Continuity Management à providing planning for preventive maintenance issues, short-term power failures, single node or component failures and other forms of outages.
• Handling technical and business operations for Israel, United Kingdom, Germany, France, Australia and Ireland on a 24x7 basis.

Confidential

Project Leader - Infrastructure Services

Responsibilities:

• Wholly responsible for technical support operations in high-volume, 24x7 environment, including supervision and leading of 50+ member technical support team (involving L1, L2, L3) and four Team Leads indulged in project planning with multiple strategies.
• Worked on Teradata Advanced Database based server systems related to various software and hardware issues to trouble-shoot and offer services related to technical support activity both from USA and Indian counterparts.
• Also, work based on Server systems (running on Unix and Windows platform) related to various buckets to trouble-shoot and offer services related to technical support activity both from USA, Sweden and Indian counterparts.
• Provided 24x7 on-call/Remote Support for UNIX Production Problems, hotline bridge participation and also responsible for connectivity issues among various Servers and Switches.
• Employed ITIL and Six sigma methodologies for quality management of services.
• Maintain SLA’s on the incident management and co-ordinate with the team members to ensure proper service delivery. Also, involved in the existing team-members towards the subject-matter and imparting the same on the new resources as well.
• Trained new members and internship candidates from various reputed backgrounds in fields where I was designated as SME (Subject Matter Expert) too.
• Was designated to work on VERILOG and MATLAB Software for TCP/IP (Transfer Control Protocol/Internet Protocol), UNIX Data Communications and Networking Security ports for a Swedish Project.
• Was exposed to LINUX Operating Systems called RED HAT and CISCO Routing and Switching.