PROFESSIONAL SUMMARY:

• A dedicated, energetic, enthusiastic, and dependable professional with proven ability to relate effectively at multiple levels. In addition, a strong motivator and team - player that excels in challenging and competitive environments. Solution solver who can quickly in corporate and implement new strategies, theories, and learning into immediate actions when appropriate. Commitment and motivated with a passion for helping others.
• Fourteen years experience developing solutions to address business requirements with a concentration of quality, user enablement,, and change management. Primary focus is on working with both development teams and end users in a role performing project management, process improvement, business analysis, quality assurance, change management, and .
• Project Manager with PMO experience, along with process re-engineering data reporting, project management, quality assurance, end-user support, technical writing, and technical experience. Experience working on wide range of small and large projects with compressed deadlines. Considerable experience in a wide range of functions that include software system implementation, test system integration, business process improvement, technical, technical writer, user support, and communications.
• Large- and small-scale project implementation experience directing cross-functional teams, knowledgeable in project management methodologies and software.
• Developing, maintaining, and communicating project plans and reports.
• Leading teams and managing key players (analyst, programmers, customers, engineers, stakeholders, and management).
• Experience communicating, working with, and coordinating project deliverables and timelines with software and business vendors.
• Skilled in interfacing with customers to establish and document complex system requirements.
• Consulting and direct customer relations experience.
• Experience in mentoring Project Managers, Release Managers, Business Analysts, Developers, Technical Writers, and QA Testers.
• Experience in defining business processes and standards for Project Management, Release Management, Change Management, Quality Assurance, and Lessons Learned.
• Experience managing system design projects and achieving customer consensus.
• Planning and organizing system development and test programs.
• Leading user acceptance testing, system testing,, and implementation.
• Experience with data report writing, ad-hoc reporting, process re-engineering, web site development, interface design, quality assurance, and change management.
• Accomplished documentation developer and trainer with end user, train the trainer, and systems documentation experience.

TECHNICAL SKILLS:

Business Intelligence: Cognos PowerPlay, Cognos ReportNet, Cognos Impromptu, SAP BPC (formally OutlookSoft 5.0), Microsoft BI Suite, Crystal Reports, Microsoft Excel (All Versions), Microsoft Access (All Versions)

Enterprise Solutions: SAP ERM, SAP Manufacturing (formally Visiprise Manufacturing)

Documentation: Adobe FrameMaker (All Versions); Adobe InDesign CS; Adobe PageMaker (All Versions); Microsoft Publisher (All Versions); Quark (All Versions), Microsoft Word (All Versions)

Graphic and Design: Adobe PhotoShop (All Versions); Adobe Illustrator (All Versions); Corel Draw Suite (All Versions); Microsoft Visio Professional (All Versions); Microsoft PowerPoint (All Versions); Corel PaintShop Pro (All Versions)

On Line Help: Oracle Tutor and RoboHelp 2000

Management: Microsoft Office Project (All Versions), CA Clarity (All Versions), Visual Safe Source 6.0, Microsoft SharePoint 2000/2003/2005 , Microsoft Project Server 2003/2007, Oracle Project Management, Documentum

Workforce Management: Kronos, Peoplesoft, Cornerstone, SuccessFactors

Business Analysis: iRise, IBM Rational RequisitePro, DOORS, Visio Professional (All Versions)

System Testing: HP Quality Center 10.0

Defect Management: ClearQuest, Bugzilla, JIRA

Web Design: Adobe Creative Suite CS/CS2/CS3/CS4, Macromedia Studio (All Versions), Microsoft FrontPage (All Versions), TeamSite

Visual Collaboration: SMART Meeting Pro, Bridgit

Programming languages: C, HTML, XHTML, CSS, Java 2.0, JavaScript, XML, VBScript, PHP, Visual Basic

Servers Platforms: UNIX, SQL, Exchange, Novell 5.0

Operating Systems: UNIX, NT 3.51 and 4.0; Microsoft Windows (All Versions), SQL, Linux

Database Structures: Oracle, Remedy 3.0, 4.0, and 8.0, Baystone, ACT, Access (All Versions), Lotus Notes (All Versions), PeopleSoft

Firewall/Security: Sidewinder 3.0 and 4.0, SafeWord, SmartFilter

Methodologies: Stage Gate, SDLC, Iterative, Agile, ISO9000, ISO9001, Method 1 Light, Extreme Programming, RUP, Six Sigma, ITIL, IDPS, UML, Waterfall, BPMN, PMI Framework

PROFESSIONAL EXPERIENCE:

Confidential, Anoka, MN

Project Manager

Responsibilities:

• Functioned as a Project Manager managing 40+ projects for Accounting, Commissions, Claims, and Loss.
• Managed projects due to RMA changes by USDA that impact Accounting, Commissions, Collection, and Loss, along with product line communications to customers.
• Tracked funding for projects, reporting actuals and forecasting.
• Tracked project deliverables, risks and ensured mitigation strategies were identified.
• Oversaw projects spanning over multi-core team groups and coordinate deliverables.
• Acted as Release Manger for monthly releases, determine release dates and overseeing deployments of releases.
• Worked with Project Core Team to transition from Agile/Iterative model to Scrum.

Confidential, Minneapolis, MN

Instructional Designer

Responsibilities:

• Instructional Designer for closing out Human Resource SuccessFactors project deliverables.
• Created, edited, and updated Quick Start Guide for end users of SuccessFactors.
• Documented process flows for End User Support current state and future state for SuccessFactors implementation.
• Documented End User Support Plan for SuccessFactors.

Confidential, Minneapolis, MN

Sr. Project Manager

Responsibilities:

• Functioned as a Sr. Project Manager for Confidential ’s Middleware Service managed and coordinated 30 Commercial Projects.
• Tracked project deliverables, risks and ensured mitigation strategies were identified.
• Developed and maintained contact with top decision makers at client’s organization and team members.
• Managed and developed project plans using MS Project and CA Clarity and create statement of works.
• Managed budgets and track financials for projects using CA Clarity, along with managing resources using CA Clarity.

Confidential, Richmond, VA

Sr. Project Manager

Responsibilities:

• Senior Project Manager for Pension Reform Program managing 16 projects, along with managing internal Human Resource projects.
• Developed and maintained contact with top decision makers at client’s organization and team members.
• Worked with outside Insurance and Retirement vendors to coordinate development, testing, and implementation of projects.
• Tracked project deliverables, risks and ensured mitigation strategies were identified.
• Reviewed internal and external communications related to Pension Reform program.
• Worked with communications and team, along with business units on identifying communications needed and coordinated timing of releases to State Employers and Employees. Also attended broadcasts to State Employers as needed.
• Conducted Lessons Learned for Pension Reform Program.
• Created program plan documentation that defines methodologies, processes, measurements, and standards to be used for future programs and projects for PMO.
• Worked with vendor to establish timelines and objectives for Kronos project and oversaw Confidential Technology team deliverables.
• Acted as facilitator between Confidential and cloud software vendors.

Confidential, Glen Allen, VA

Consultant

Responsibilities:

• Consultant for SMART Board technology.
• Created courses for SMART Board technology and trained departments in effectively utilizing the tools and incorporating its use in their day to day interaction in meetings and usage for collaboration for projects of various sizes.
• Provided on-going support in using SMART Board and helping departments discover news ways and opportunities in utilizing the SMART Board technology to its fullest potential.
• Troubleshooted issues with SMART Board, SMART Meeting Pro, and Bridgit software.

Confidential, Worcester, MA

Sr. Project Manager

Responsibilities:

• Senior Project Manager for two Integration Projects resulting from the acquisition of Confidential by Quest Diagnostics with cost of $2,500,000.
• Used Quest Diagnostic’s Project Management methodology and worked with Confidential ’ employees to familiarize and learn the methods and processes used for project implementations.
• Trained and mentored IT and project members on using Agile Methodology and Project Methodology and PMO processes.
• Created for internal processes changes impacting employees and worked with vendor to create for customer using AthenaCare360.
• Demonstrated ability to explain and educate business unit and IT professionals about technology and IT best practices.
• Acting as Business/Product Project Manager to coordinate and facilitate product pilot of Athena Care360. Worked with Athena Business to define the processes and that was needed to implement at Athena for marketing and promoting Athena Care360 to customers.
• Tracked project risk and ensured mitigation strategies are identified.
• Managed and delivered components of client engagement that identify design, and implement technology and creative business solution.
• Formulated process remediation and implementation of strategies, defining work track and submitting assessment finding and recommendation.
• Independently created complex project plans based on both internal and external agreed upon requirements.
• Developed and maintained contact with top decision makers at client’s key organization and local team members.
• Managed team in the identification of business requirements, functional design, process design (including scenarios design, flow mapping) prototyping, testing,, defining support procedures.
• Helped research and analyze business requirements and system design by engaging the business users, Quest developers and Quest Subject Experts, and Athena developers and Athena Subject Experts.
• Worked closely as a liaison between management, quality assurance, and development resources.
• Acting as Business/Product Project Manager to coordinate and facilitate product pilot of Athena Care360. Worked with Athena Business to define the processes and that was needed to implement at Athena for marketing and promoting Athena Care360 to customers.
• Created Test Plan and Traceability Matrix for projects.
• Reviewed and approved test cases written by Test Analyst.
• Managed project testing team for integration and user acceptance testing.

Confidential, Dallas, TX

Professional Consultant

Responsibilities:

• Lead QA Analyst/Sr. Business Analyst/Trainer/SME for user acceptance testing and system testing for business application for project with Confidential .
• Provided mentoring and to project team and business on agile methodology.
• Provided to quality assurance testers on foreclosures and Confidential business processes and terminology.
• Worked with Financial client ( Confidential ) to define requirements and functional specifications along with validation and testing.
• Helped research and analyze system design review, and the creation and execution of test methodology.
• Worked closely as a liaison between management, quality assurance, and development resources.
• Defined strong process expertise, proven methodology tools, deep industry knowledge, and extensive insight to client’s business operations and systems to provide strategic advice and high quality results.
• Provided to QA testers on Cloud application that is being configured and developed for client, in addition provide mentoring to QA testers on test case writing and Quality Standards.

Confidential, Memphis, TN

Business Analytical Analyst

Responsibilities:

• Developed requirements documentation for data migration piece for iSell Salesforce.com project, which includes business rules for migrating data.
• Used iRise to capture requirements and changes to requirements.
• Mapped data from existing Confidential applications that will require one time migration, along with weekly and monthly loads to iSell.
• Worked with SME business users and developers to determine methods for loading data.

Confidential, Memphis, TN

Marketing Project Manager/Business Analyst

Responsibilities:

• Managed two month project and analyzed options for improving donor recipient program that will minimize time spent creating donor list to be sent to the call center vendors and increase dollars that can be used for developing new donor projects in marketing.
• Developed requirements documentation for validating donor data and new work process flows.
• Documented current work processes and mapped data using Microsoft Visio.
• Conducted JAD sessions and one-on-one interviews for defining scope and gathering functional requirements, data requirements, determining risks, and reviewing current business processes.
• Managed DRI Vendor document and internal DRI/DRE document.
• Researched and managed sessions for re-engineering business processes. Analyzed and determined process changes that would increase efficiency, reduce redundancy, and lower costs within marketing.

Confidential, Abbott Park, IL

Sr. Project Manager

Responsibilities:

• Project Manager for multiple projects implementing validated .NET applications and COTS applications for web.
• Determine cost of projects and manage budgets for projects up to $60,000 in cost.
• Mentored and coached Project Managers, Release Managers, Business Analysts, and Developers on SDLC life cycle process, Project Lifecycle, documentation process, and change control process.
• Coached Project Managers and Release Managers on Project Management Framework
• Created project plans and work break down structures in MS Project, and maintained project documentation through project lifecycle.
• Responsible for daily communications for issues logs, actions items, risks log, and status reports to stakeholders and team members.
• Conducted JAD sessions and one-on-one interviews for defining scope and gathering functional requirements, data requirements, determining risks, and reviewing current business processes.
• Track project risk and ensure mitigation strategies are identified
• Created multiple program/project scenarios and model for various options to optimized project plans.
• Managed and delivered components of client engagement that identify design, and implement technology and creative business solution.
• Formulated process remediation and implementation of strategies, defining work track and submitting assessment finding and recommendation.
• Demonstrated ability to explain and educate business unit and IT professionals about technology and IT best practices.
• Determined resources needed and managed resource availability and allocation.
• Maintained relationships with vendors that were used during over allocation of in-house resource our or when needed a project completion in shorter time frame.
• Managed out-sourced projects and ensured vendor was following documentation and control processes.
• Developed request for proposals, statement of works, requirements documentation, design documents, use cases, and test plans for a variety of technical and functional systems.
• Served as liaison between client/business units and application/system developer for projects of various sizes and duration.
• Researched, analyzed, and evaluated in house applications and COTS applications to determine best solution based on requirements, cost, ease of learning, and ease of implementation.
• Responsible for researching and initiating change requests throughout projects.

Confidential, Plano, TX

Sr. Project Manager

Responsibilities:

• Project Manager for project implementation of Microsoft Project Server 2007, SAP BPC, along with Finance and PMO reports for setting up PMO.
• Determined cost of projects and manage budgets for projects up to $1,000,000 in cost.
• Maintained project documentation and responsible for daily communications for issues logs, actions items, risks log, and status reports to stakeholders and team members.
• Responsible for researching and initiating change requests throughout projects.
• Conducted JAD sessions and one-on-one interviews for defining scope and gathering functional requirements, data requirements, determining risks, and reviewing current business processes.
• Created multiple program/project scenarios and model for various options to optimized project plans.
• Managed and delivered components of client engagement that identify design, and implement technology and creative business solution.
• Formulated process remediation and implementation of strategies, defining work track and submitting assessment finding and recommendation.
• Demonstrated ability to explain and educate business unit and IT professionals about technology and IT best practices.
• Managed sessions for re-engineering business processes. Analyze and determine process changes that would increase efficiency, reduce redundancy, and lower costs within departments and across the company.
• Documented business process flows and conducted data mapping using Microsoft Visio.
• Developed statement of works, work breakdown structures, requirements documentation, design documents, use cases, and test plans for a variety of technical and functional systems.
• Created and developed for Microsoft Office Project Professional 2007 and reports to provide users with quick help tools when performing tasks in the application. Additionally created and maintained installation manuals and guides to provide users with and learning aids.
• Created and conducted train the trainer classes and classes in classroom environments.
• Served as liaison between client/business units and application/system developer for projects of various sizes and duration.
• Researched, analyzed, and evaluated in house applications and COTS applications to determine best solution based on requirements, cost, ease of learning, and ease of implementation.
• Configured Project Server 2007 on development server and production server.

Confidential, Irving, TX

Project Manager/Business Analyst

Responsibilities:

• Managed and analyzed options for new billing system that would bring three divisions of company on the same billing system platform for their ATM customers.
• Developed requirements documentation and new business process flows.
• Documented current business processes and mapped data using Microsoft Visio.
• Conducted JAD sessions and one-on-one interviews for defining scope and gathering functional requirements, data requirements, determining risks, and reviewing current business processes.
• Researched and managed sessions for re-engineering business processes. Analyzed and determined process changes that would increase efficiency, reduce redundancy, and lower costs within departments and across the company.
• Worked with business users and system experts to conduct gaps analysis.

Raytheon, Dallas, TX

Project Manager

Responsibilities:

• Developed project plans, work breakout structures, statement of works, requirements documentation, design documents, use cases, and test plans for intranet site, portal, Cognos, and Visiprise Manufacturing projects.
• Managed Cognos reporting project with $500,000 budget and determined resources needed.
• Conducted Gate meetings for each phase of the Cognos project that included attendance of the Stakeholders, the Business, and the Technology Group.
• Conducted JAD sessions and one-on-one interviews for defining scope and gathering functional requirements, data requirements, determining risks, and reviewing current business processes.
• Managed sessions for re-engineering business processes. Analyze and determine process changes that would increase efficiency, reduce redundancy, and lower costs within departments and across the company.
• Documented business process flows and data mapping in Microsoft Visio.
• Maintained project documentation and responsible for daily communications for issues logs, actions items, risks log, and status reports to stakeholders and team members.
• Served as liaison between client/business units and application/system developer for projects of various sizes and duration.
• Managed and developed implementation of Intranet website, and provided on-going review of maintenance.
• Responsible for researching and initiating change requests throughout projects.
• Track project risk and ensure mitigation strategies are identified.
• Managed and delivered components of client engagement that identify design, and implement technology and creative business solution.
• Demonstrated ability to explain and educate business unit and IT professionals about technology and IT best practices.
• Created and developed on-line help and for databases and software applications to provide users with quick help tools when performing tasks in the application. Additionally created and maintained user manuals, service manuals, installation manuals, and guides to provide users with and learning aids.
• Created and conducted train the trainer classes and classes in both classroom and online virtual environments.

Confidential, Coppell, TX

Project Manager

Responsibilities:

• Managed and developed project plans, statement of works, requirements documentation, design documents, and test plans for a variety of software development projects developed in .NET and Java, including in-house CRM with budgets of up to $250,000.
• Sr. Business Analyst for Global implementation of Oracle Suite.
• Conducted JAD sessions and one-on-one interviews for defining scope and gathering functional requirements, data requirements, determining risks, and reviewing current business processes.
• Managed sessions for re-engineering business processes. Analyze and determine process changes that would increase efficiency, reduce redundancy, and lower costs within departments and across the company.
• Responsible for researching and initiating change requests throughout projects.
• Served as liaison between client/business units and application/system developer for projects of various sizes and duration.
• Documented business process flows, created use cases, and conducted data mapping.
• Worked with business users and system experts to conduct gaps analysis and develop requirements for user and system /manuals for use with internal databases created in .NET, Java, and Oracle before creating final documentation.
• Created and developed on-line help and for databases and software applications to provide users with quick help tools when performing tasks in the application. Additionally created and maintained user manuals, service manuals, installation manuals, and guides to provide users with and learning aids.

Confidential, Dallas, TX

Project Manager

Responsibilities:

• Managed projects for implementation of Infrastructure, along with System Network, Mail Server, Web Server, and Storage Server.
• Developed statement of works, requirements documentation, design documents, and test plans for a variety of technical and functional systems.
• Conducted JAD sessions and one-on-one interviews for defining scope and gathering functional requirements, data requirements, determining risks, and reviewing current business processes.
• Served as liaison between client/business units and application/system developer for projects of various sizes and duration.
• Documented business process flows, created use cases, and conducted data mapping.
• Created and developed software applications to provide users with quick help tools when performing tasks in the application. Additionally created and maintained user manuals, service manuals, installation manuals, and guides to provide users with and learning aids.

Confidential, Chicago, IL

Senior Systems Administrator

Responsibilities:

• Provided Technical and User support for 30 users including troubleshooting hardware and software issues for PC and laptops.
• Provided user support and for new and existing applications. Created and maintained documentation for users on software applications and procedures.
• Mentored Systems Administrator for Claims Division.

Confidential, Rosemont, IL

Consultant

Responsibilities:

• Managed the Technology Release Management Office (TRMO) change management department, including conducted weekly change management meetings. Documented change management process and procedures using Method 1 Light Methodology.
• PMO SME and Trainer for Release Managers, Project Managers, and Business Analysts; mentoring throughout Software Development Life Cycle of multi-million dollar web quoting project.
• Coached Project Managers and Release Manager in creating project plans and work breakout structures and understanding the Agile Methodology.
• Defined standards and processes, along with updating change management and release management flows to be used by release managers, project managers, and business analysts.
• Completed business analysis forms, project initiation documents, and change request forms for MAI initialized projects. Created and maintained TRMO website and TRMO change management website.
• Analyzed new projects and change requests to determine which changes would impact Confidential ’s auto and property web quoting and customer service call center.
• Developed and maintained HTML based TDS/MAI projects calendar and change management log guide for use by new and existing change management committee members and advisers.