SUMMARY:

• Around 12+ years of Product Owner/Manager experience in IT industry having domain expertise in Telecom/Cloud and Order to Cash.
• Lead of agile development team as the Technical Product Manager.
• Lead, collaborated with, and motivated cross - functional teams of user experience partners, designers, business analysts, developers, testers and others to develop, execute and release in alignment with major program/portfolio and/or product roadmaps.
• Scrum Master certified Professional from International Scrum Institute.
• Worked with the business process owners to develop project and program level metrics to manage and track benefits, adoption, and risks to operations.
• Served as direct representative of the with delivery teams, representing/reinforcing the customers' perspective throughout the product realization cycle.
• Worked closely with Product Management to create and maintain a product backlog according to business value or ROI and maintain solution roadmap.
• Defined product vision, road-map and growth opportunities by collaborating with business stakeholder, end users, Product management and agile development team.
• Provided direction to the scrum team by setting sprint goals to enable successful iteration planning.
• Lead the planning product release plans and set expectation for delivery of new functionalities.
• Took Accountability for evaluating product progress through each iteration and provide timely feedback.
• Analyzed ps and requests of end users and provided technical and analytical inputs along and resolving problem-solving.
• Developed user stories, defined acceptance criteria and Groomed and prioritized the product backlog.
• Build strong interpersonal relationships with IT development teams, senior management, and internal and external stakeholders.
• Reviewed process, components and dependencies with the architecture team to ensure alignment with technical strategy.
• Stayed up to date with technology advancement and ensure our product technology stack is optimized for strategic growth.
• Worked with multiple engineering teams, and multi-functional partners.
• Adhered to Agile Sprints, Delivery Framework, and SDLC best practices.
• Demonstrated with creativity and ingenuity in the application and search for new solutions or evaluation of intangibles in order to resolve highly complex and unique issues.
• Evaluated and analyzed situations or problems and are expected to exercise expert judgment in the selection of methodologies, techniques, and evaluation criteria for achieving objectives and results.
• Served as a thought leader for a specific business and technology team, and assists management with the delegation of work assignments.
• Approximately saved 2 Million worth man efforts by automating tasks. All this revenue saving process are still up and running in Confidential Australia
• Experience with Development, Deployments, and customization, Testing and Support of Oracle Billing & Revenue Management (OBRM) /Portal Infranet.

TECHNICAL SKILLS:

Business Analysis Tools: JIRA, IBM Rational Requistite Pro, Balsamiq, SWOT, Pencil, Trello, Wrike, Version One, Smart Draw, BMC Remedy

Programming Languages: C, C++, Oracle, EPM, SQL, PLSQL, Java, Opcode, Portal Infranet, Python, Ruby and Rails, FORMS AND REPORTS, ETL, Bunit XML, XSL, Cucumber - Cuke4BRM, JSON, Apex, WSDL, SOAP, REST.

Telecom Billing Tools: Oracle BRM-Customer Center, Pricing Center, Payment Tool, Permissioning Center, Developer Center, NumberAdmin Center, SuspenseMgmt Center, Intec (CSG) Singl.eView

Scripting Languages: HTML, PERL, UNIX Shell Scripting, Python, Ruby.

Operating Systems: Windows Vista, Solaris, UNIX, Linux.

Tools: Toad, SQL Developer, Clearcase tool, SVN, HP Environment Tool, WinSCP, Putty, Editplus, TWS and Automic Schedulers, Test Director, Quality Center, HP Kintana, Source Tree, GIT, Salesforce SFDC, Bitbucket, AWS, Eclipse, Atlassian Cloud, Mule ESB, Talend ESB,VersionOne

PROFESSIONAL EXPERIENCE:

Senior Technical Product Manager

Confidential, San Antonio, TX

Responsibilities:

• Technical product manager for BRM Dedicated Project with 12 member team.
• Create and Assign JIRA Stories to complete team and track the deliverables.
• Assist other team members, scrum development team, and enterprise architecture in developing solution delivery best practices.
• Be the strong liaison between Product Management and development to ensure a transparent and productive workflow environment.
• Work with teams to continuously improve product ownership and other agile processes.
• Perform risk management to minimize project risks.
• Provide sprint goal and tactical objectives to scrum team, and provide quick JIT decisions to system level questions and defect triage.
• Work with program management to track schedule against the roadmap, and escalate risks and issues.
• Responsible for requirement gathering, story grooming and story creation in JIRA Scrum Board.
• Good understanding of purchase order across different hierarchial customers like US customer,Dedicated Customer and UK customer.
• Good understanding of Oracle BRM customizations for all the projects.
• (Dedicated,PSR2,Datapipe,ASC606(RevRec),Datapipe).
• Involved in Dedicated Project, PSR2 Project, Datapipe, Upgrade of PS17 and PS20.
• Involved in design of Accounts, Purchase orders, Contacts, Billing, Invoicing, Usage, Product configuration, Discounts, Collections, General Ledger, Notifications, Audit, Payments (CC, ACH, BAI2, MT940, UKDD, NLSEPA), TPC.
• Involved in creation of stories for the development of BCUI and vertex configuration.
• Involved in creation of stories for Payment gateway integration of Orbital Gateway(Chase) to BRM.
• Involved in creation of stories for BI Publisher for custom Invoice PDF design.
• Involved in creation of stories for BRM automation testing using TestNG Framework (Java).
• Created stories / usecases, groomed the stories with Developers and QE and then demoed the same stories with Business user.

Senior Technical Product Manager

Confidential, Herndon, VA

Responsibilities:

• Involved in design and business decisions for setting up BRM on cloud.
• Hold planning meetings for the team and split the effort into effectively measured pieces of work.
• Foster adoption of new infrastructure support/systems developed by the team.
• Formulate hypotheses and define how the team will test these.
• Own, prioritize and communicate the short, medium and long term release plan of the team.
• Work closely and build relationships with other product owners to understand where the product is going so that the team architecture and design aligns with company objectives.
• Creation of high quality user stories and clear distinct tasks together with the team.
• Represent the team (together with the engineers) within Spotify both as an advocate and a collector of feedback.
• Involved in the creation of stories for Implemention of taxation(dm vertex) to interact with third party tax softwares.
• Involved in the creation of stories for Implemetation of Paymentech(dm fusa) to interact with third party payment gateways along with simulators like answer s and answer b.
• Involved in the creation of stories for implementation of universal payment gatway - integration of BRM(dm ach) to third party payment gateways like Braintree, Auth.Net, Stripe, Paypal using Talend ESB.
• Involved in creation of stories for automating BRM test suites using Python, Bunit XML, Cuke4BRM, Java.
• Created stories for Integration of Salesforce SFDC to BRM via JDK, SOAP, REST, Mule ESB, Talend ESB.
• Created stories for SOAP services testing (SFDC -> BRM), RESTful services testing (BRM -> SFDC).
• Created stories for AR, Taxation, Billing and Usage Rating and also in Oracle review.
• Involved in the creation of stories for implementation of cloud usage rating - usage gateway that can extract the usage metrics data points from various cloud computing providers such as Amazon Web Services, Confidential, Microsoft Azure and rate in BRM.
• Involved in creation of stories for development for AR, Taxation, Billing, Invoicing, Formatting, Usage rating and custom interfaces for payment gateways.
• Set up demo with business user to showcase the development done so far from E2E journey and payments perspective.
• Created stories for custom opcodes and customized policy opcodes to cater the requirements.
• Created stories / usecases, groomed the stories with Developers and QE and then demoed the same stories with Business user.

Senior Technical Product Owner/Manager

Confidential

Responsibilities:

• Facilitated Scrum release planning and backlog grooming sessions to ensure on-time, high-quality sprint deliverables.
• Ensured the backlog and feature priorities are visible, transparent, and clear to all.
• Worked cross-discipline to ensure the value of the work the Scrum team(s) delivery by providing clear priority of work items to best achieve goals and missions.
• Created and maintained regularly the solution vision, roadmap, and backlog of work through the project s life cycle.
• Acted as a proxy for the user during development, and answer implementation questions from developers.
• Helped with business readiness for up-coming changes. empowered Scrum team through influence, not managing it; able to be a peer to the team members, and foster collaboration and communication.
• Strong communication and negotiation skills for both non-technical & technical audiences is required.
• Involved in discussions with Client’s top management and addressed different escalations.
• Worked comfortablly with executive management across all levels and businesses, as well as articulating services strategy, technical plans, investments, and risk.
• Involved in creation of stories for Pricing Configurations like creating products, deals and plans.
• Created stories / usecases, groomed the stories with Developers and QE and then demoed the same stories with Business user.

Senior Technical Product Owner/Manager

Confidential

Responsibilities:

• Worked directly with the development team, answers questions related to acceptance criteria and ensures that the work performed meets customer expectations.
• Worked with developers and QA to refine user stories/BDD features and assist with rapid user feedback on a team using an outside-in development methodology.
• Assisted Scrum Master to identify and implement best practices and improvements to the product development process.
• Worked within an Agile framework to deliver your product in fortnightly sprints, prioritizing your development team’s work with Scrum or Kanban.
• Worked smart by setting effective work goals, establishing priorities, and planning well in order to produce quality work.
• Created and managed features that can be turned into technical development stories for the analytics application development team.
• Involved in discussions with Client’s top management and addressed different escalations.
• Created stories / usecases, groomed the stories with Developers and QE and then demoed the same stories with Business user.

Product Owner & Senior Business Analyst

Confidential

Responsibilities:

• Determined and prioritized customer-driven and company-driven product requirements.
• Coordinated simultaneous release efforts across multiple product lines and distributed engineering teams.
• Maintained the long-term road map and set strategic direction for the product line.
• Managed software life cycles.
• Spoke as a subject matter expert at industry conferences.
• Troubleshooted and resolved complex technical support issues for enterprise customers.
• Performed root-cause analysis and assist with product configuration.
• Ran demos for every story in a particular sprint.
• Motivated multiple concurrent agile development teams as Product Owner.
• Focused on product strategy and roadmap planning for WP Engine’s developer tools.
• Created stories / usecases, groomed the stories with Developers and QE and then demoed the same stories with Business user.

Product Owner / Senior Business Analyst

Confidential

Responsibilities:

• Involved in designing and presenting proof of concept.
• Developed product strategy and roadmap for Wi-Tribe Billing projects.
• Released Invoicing and billing functionality which is actively being used by millions of people.
• Lead proof of concept implementation of new Billing system.
• Modernized telecom billing for the first time in 5 years, with zero support burden or customer escalations.
• Motivated a team of agile developers as Product Owner.
• Created and maintain company-wide customer facing roadmap and ongoing sales and support team enablement.
• Focused on product strategy and roadmap planning for WP Engine’s developer tools.
• Motivated multiple concurrent agile development teams as Product Owner.
• Participated in weekly design reviews and product meetings
• Created stories / usecases, groomed the stories with Developers and QE and then demoed the same stories with Business user.

Senior Programmer & Senior Business Analyst

Confidential

Responsibilities:

• Gathering intelligence from stakeholders and end-users to a define successful and usable product solutions.
• Created stories / usecases, groomed the stories with Developers and QE and then demoed the same stories with Business user.
• Communicating with vendors to negotiate improved pricing, lead times, product quality, and delivery.
• Engaging with cross-functional teams to streamline processes and ensure deadlines are met within the allocated budget.
• Designing product development using data and metrics.
• Developing forecasts, financial objectives and specialized business analysis reports in collaboration with the business team.
• Following emerging technology, consumer, and societal trends for prospective product enhancement or expansion.