SUMMARY:

• Able to adapt to new environments quickly as proven in my participation in a wide variety of team and independent projects. Demonstrated authority through vendor evaluations, vendor contract negotiations and team leadership of up to ten members. Also have extensive and experience in problem solving, decision - making, communication, resource allocation, vendor management and time management.

TECHNICAL SKILLS:

Databases: DB2, ORACLE, IMS, Ingres

Operating Systems: MVS, VAX/VMS, UNIX, AIX, Linux, MS Windows (all versions), MS-DOS, QNX

Platforms: Client/Server, PC, Mainframe, AS400, RS6000, Apache (HTTP (Web) Server), HP Blade Server, NetApp, Hitachi SAN

Other: JIRA, Confluence, USSI, Esker, Citrix, VMWare, IBM s OnDemand, Kofax, FileNet Imaging Management System (IMS), Davox s Predictive Dialer, ISI Payroll, RF Technology, EDI (transportation and banking data), Arbiter, File Aid, QMF, JCL, TSO, Connect:Enterprise, Merced Performance Suite, Merced Incentive Compensation Module, SSO

PC Applications: MS Office 2007 (Word, Excel, Power Point, and Outlook), MS Project, Visio, Lotus Notes, Rumba, Easy Case, Lotus Smart Suite, PS6, Project Workbench, Norton Utilities, IEW, Presentation applications, fax/modem communication applications

Programming Languages: Pascal, C ++, COBOL, Lisp, Prolog, WATFOR77, Basic

Industry Experience: Banking (Global Fixed Income, Mortgage, Employee Savings Plan Management), Insurance, Transportation, Financial Market Data Capture (Media), Call Center Management, Customer Relationship Management (CRM), Telecommunication, Marketing, Automotive (Warehousing, Manufacturing).

PROFESSIONAL EXPERIENCE:

Senior Project Manager, Scrum Master

Confidential

Responsibilities:

• Manage up to five projects at a given time with teams of up to 20 members in size. Project durations from 4 month to 1 ½ years. Delivering a total of 10 projects. Largest budget managed was 7 Million
• The type of projects within the capital Markets domain included: Upgrade ION platform with the latest Pricing Engine (PXE), currency and capacity refresh (ION global platform, Oracle 12c Windows to Linux servers), global ION platform refresh and operational break fixes using the Agile methodology, Build and deploy the Analytical Real Time (ART) platform, migrate from Bloomberg SAPI to BPIPE as well as data feed and gateway upgrades (TMX, Bloomberg, CanDeal, CME)
• Manage projects from inception, configuration refinement, testing, deployment, and warranty.
• Manage scope, time, cost, quality, change, human resources, communications, conflict resolution, release management, risk management, risk mitigation, and Vendor management.
• Facilitate Scrum ceremonies such as daily stand-ups, backlog grooming, sprint planning, retrospectives and removed and resolved impediments.
• Report project metrics and deliver all required SDLC components.
• Technical Summary: Infrastructure(IBM Blades, Cloud, Virtual Machines, NaaS, Oracle 12c, Windows, Linux, AIX) - PC (Office 2010 (Word, Excel, Power Point), MS Project 2016, Visio) Other Skype for Business, Service Now, JIRA, Confluence)

Confidential

Senior Project Manager

Responsibilities:

• Manage up to four projects at a given time with teams of up to 35 members in size. Project durations from 6 month to 2 ½ years. Delivering a total of 8 projects with some affecting users on an enterprise level. Largest budget managed was 12 million.
• The type of projects included: currency and capacity refresh (MQ Manager, SAN thin provisioning, Blade refresh on a virtual farm, upgrade to Lync 2013, upgrade to BES12), service migration to a third party using the Agile methodology, and service attestation to satisfy SOX regulatory requirements.
• Manage projects from inception, through to RFP, POC, configuration refinement, testing, deployment, and warranty.
• Manage scope, time, cost, quality, change, human resources, communications, conflict resolution, release management, risk management, risk mitigation, and Vendor procurement.
• Plan and execute unit testing (DIT), SIT, UAT and implementation testing.
• Report project metrics and deliver all required SDLC components.
• The currency and capacity refresh projects provided operations savings of 20 to 30% the service migration to a third party provided a savings of 25%.
• Technical Summary: Infrastructure(MQ Manager, SAN Thin Provisioning, IBM and HP Blades, Virtual Machines, Cloud Servers, NaaS, Windows, Linux, AIX) - PC (Office 2010 (Word, Excel, Power Point), MS Project, Visio) Other (Lync 2013, Skype for Business, BES12, Service Now, Planview PPM)

Confidential

Senior Project Manager

Responsibilities:

• Manage IT changes, automated document generation, Telephony changes, web changes Infrastructure changes and work flow changes related to a companywide branding name change. The largest team with 13 members.
• Manage scope, time, cost, quality, change, human resources, communications, conflict resolution, release management, risk management, risk mitigation, and Vendor procurement.
• Plan and execute unit testing, SIT, UAT and implementation testing.
• Report project metrics and deliver all required SDLC components.
• As a result of the deliverable call center resources were rationalized and costs will reduced by 20%
• Technical Summary: Infrastructure - PC (Office 2007 (Word, Excel, Power Point), MS Project, Visio) Other (USSI, Esker)

Confidential

Project Manager

Responsibilities:

• Manage three projects. The largest with 10 team members and five team members from one vendor.
• Manage scope, time, cost, quality, change, human resources, communications, conflict resolution, risk management, risk mitigation, and Vendor procurement.
• Plan unit testing, SIT and UAT with testing teams in India, Phoenix, and Toronto as well as Vendor teams in UK and Phoenix and Toronto
• Projects are related to call center management applications. They include Database uplift and data migration, Server uplift and Application module implementation.
• Deliver all required SDLC components
• As a result of the deliverable bonus payout was standardized across all call centers. And overall payouts were reduced by 10%.
• Technical Summary: Infrastructure - Client Server (Oracle DB, Websphere) PC (Office 2007 (Word, Excel, Power Point), MS Project, Visio) Other (Merced Performance Suite, Merced Incentive Compensation Module, SSO)

Confidential

Project Manager

Responsibilities:

• Manage up to three projects at one time. The largest with 12 team members and over 10 different vendors.
• Manage scope, time, cost, quality, change, human resources, communications, conflict resolution, release management, risk management, risk mitigation, and Vendor procurement.
• Report project metrics and deliver all required SDLC components.
• Define and document Disaster Recovery Plan for all Migrating applications.
• Define, execute and document Unit Testing, SIT, and UAT for all migrating applications.
• Prepare and deliver OPS Acceptance Package where required.
• Manage the quotation process from needs analysis through vendor analysis to approved PO and product delivery.
• The projects include; data center migration. desk top imaging and migration, bulk mortgage sales, line of business devolution, oracle data warehouse infrastructure build, VPN service Conversion and data migration.
• Negotiate and coordinate service and hardware contracts
• Define execute and document Citrix Proof of concept parameters and testing.
• Coach the team members.
• As a result of the deliverables ResMor Trust was able to reduce the support staffing by two FTE’s and reduce Data Center costs by 15%.
• Technical Summary: Infrastructure - Client Server (HP Blade Server, NetApp, Hitachi SAN, Citrix, VMWare, Oracle DB) PC (Office 2003 (Word, Excel, Power Point, and Outlook), MS Project, Visio) Other - Kofax

Confidential

Project Manager

Responsibilities:

• Manage 5 project teams of 4 to 12 members developing on Mainframe and Client server platforms using a wide variety of operating systems, database management Systems and programming languages. Applying change to software and infrastructure.
• Manage scope, time, cost, quality, change, human resources, communications, conflict resolution, release management, risk management, risk mitigation, and Vendor procurement.
• Projects include call center management application procurement, desk top imaging and migration, application data migration, and web updates.
• Report project metrics.
• Define, execute and document all Unit Testing, SIT, and UAT
• Prepare and deliver OPS Acceptance Package.
• Manage several procurement projects from requirement gathering through RFP to final selection.
• Coordinate the efforts of Toyota’s business partners, as well as their hardware, and software vendors.
• Negotiate and coordinated service and hardware contracts.
• Develop and lead JAD sessions to drive out business requirements.
• Implement an SFTP communications channel to transmit and receive EDI Banking data.
• Provide guidance on the implementation of Capability Maturity Model CMM, PIMBOK and ITIL into Confidential ’s PMLC and SDLC.
• Provide guidance on improving project documentation.
• Coach two other project managers and team leaders.
• Technical Summary: Infrastructure - Mainframe (IBM, Cobol, CICS, DB2, Connect:Enterprise) Client Server ( Apache, Linux, Unix, Windows 2002, Connect:Enterprise, C++) PC (Office 2003 (Word, Excel, and Power Point), MS Project, Visio, Lotus Notes,)

Confidential

Senior Project Manager

Responsibilities:

• Manage a project consisting of 3 sub-teams with up to 7 members. The sub-teams were: Employee Pension Savings Plan Management Group, Information Services, and Vendor.
• Manage scope, time, cost, quality, change, human resources, communications, conflict resolution, release management, risk management, risk mitigation, and Vendor procurement.
• Prepare and deliver OPS Acceptance Package.
• Report project metrics.
• Deliver products on time and on budget.
• Coordinate, lead and document all meeting from executive to action team meetings.
• Define, execute and document all Unit Testing, SIT, and UAT for Data migration and business function migration.
• Prepare the statement of work delivered by CIBCMellon and the vendor.
• Prepare and maintain the project plan.
• Technical Summary: PC (MS Office 2000 (Word, Excel, and Power Point), MS Project, Visio)

Confidential

Project Manager

Responsibilities:

• Refine the CMM as a member of the project management team. The Toronto office migrated from CMM2 to CMM3 in that time.
• Manage scope, time, cost, quality, change, human resources, communications, conflict resolution, risk management, risk mitigation, and Vendor procurement.
• Report project metrics.
• Define, execute and document all Unit Testing, SIT, and UAT were required.
• Prepare and deliver OPS Acceptance Package where required.
• Deliver Products on time and on budget.
• Plan and manage up to 5 teams of 3 to10 members.
• Plan and manage project schedule and change control.
• Coordinate and facilitate progress meeting.
• Work with the PMO to improve the PMLC and the SDLC.
• Coach other team members in the skills of project management.
• Technical Summary: PC (Office 97 (Word, Excel, and Power Point,), MS Project, Visio, Lotus Notes)

Confidential

Project Manager

Responsibilities:

• Manage the third party Call Center selection process including requirements gathering, RFP, short listing and final selection.
• Manage scope, time, cost, quality, change, human resources, communications, conflict resolution, risk management, risk mitigation, and Vendor procurement.
• Define, execute and document all Unit Testing, SIT, and UAT were required.
• Prepare and deliver OPS Acceptance Package where required.
• Deliver Products on time and on budget.
• Coordinate and communicate the plans and progress of the selected Call Center.
• Develop the Customer Relationship Management procedures with Product Managers and System Managers. The product bundle was Electricity, Long Distance, and other Home Services for Hydro One.
• Facilitate the train-the-trainer program for the selected Call Center.
• Track and manage all project risks and issues.
• Coach other team members.
• Technical Summary: PC (Office 97 (Word, Excel, and Power Point), MS Project, Visio, Lotus Notes)

Confidential, Philadelphia, Pennsylvania

Release Manager / Business Analyst

Responsibilities:

• Residential and small business customers.
• Plan and manage resource capacity
• Plan and manage project schedule and change control
• Coordinate and facilitate progress meeting
• Analyze business and data requirements for NY Tel.
• Design and communicate business processes
• Define elements of a physical database
• Technical Summary: Infrastructure - Mainframe (TSO), PC (Office 97 (Word, Excel, and Power Point), Visio, Lotus Notes, Project Workbench)

Confidential

Project Manager

Responsibilities:

• Residential and small business customers.
• Lead teams of up to 10 members through concept, scope, business case, build, test, and launch.
• The projects included: Invoice Imaging Application, Internet Service Provisioning, Data Warehouse (Big Data) for a Marketing Database, Data Mapping, Data Migration, Predictive Dialer, Multidimensional Reporting, Fax Server, and Customer Win-Back.
• Manage scope, time, cost, quality, change, human resources, communications, conflict resolution, risk management, risk mitigation, and procurement.
• Define, execute and document all Unit Testing, SIT, and UAT were required.
• Prepare and deliver OPS Acceptance Package where required.
• Deliver Products on time and on budget.
• Negotiate contracts for the purpose of software evaluation, non-disclosure agreements, and purchase agreements.
• Manage vendor interface implementations for up to five vendors.
• Manage the project scope through effective change control.
• Define the logical database definitions for the marketing database.
• Define business requirements, technical requirements, and requests for proposal, Implementation schedules, and business practices.
• Technical Summary: Infrastructure - Client/Server (IBM’s OnDemand, Davox’s Predictive Dialer, Windows NT), RS6000 (AIX), AS400, PC (Office 97(Word, Excel, and Power Point), MS Project, Visio)