SUMMARY:

• Self - assured and results-driven Salesforce Admin professional with 8 years providing high-performance, systems development and programming QA support, business process improvements, team management, and client service management in the IT solutions sector.
• Detail-oriented, analytical and methodical with critical thinking to resolve project issues in fast pace environment.
• Proven flexibility and adaptability with quick learning abilities to reach high productivity levels in diverse settings.
• Well-organized and resourceful with multitasking skills that maximize resources to achieve outstanding results.
• Excellent people management and interpersonal communication skills that bridge client business with IT solutions providers, inspire client confidence, and forge teamwork synergies with colleagues across diverse ethnicities.
• Salesforce.com development
• Resource Management
• Risk Management
• Requirements Engineering
• Team Building & Leadership
• Process/Workflow Improvement
• Continuous Quality Improvement
• Relationship Management (Clients & Project Stakeholders)
• Concurrent Project Management
• SDLC Management
• Agile and Waterfall
• Systems/Business Needs Analysis
• Data Analysis and Migration
• Project Scheduling
• Project Budget Management
• Scope Creep Mitigation
• Project Progress Documentation
• Systems Development & Prototyping
• User Acceptance Testing
• Post Project Support & Review

TECHNICAL SKILLS:

Development Tools: JIRA, Outlook, SQL, Planview & SharePoint Online

Office Tools: MS (Office, Excel, Project, PowerPoint, Visio) & Salesforce.com

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Business Analyst

Responsibilities:

• Provided PMO Leadership to promote tools and resources, ensuring compliance with Industry Best Standards harnessing Agile transformation within the PMO and working concurrently on multiple projects to achieve strategic goals and project objectives.
• Enterprise wide SalesForce Configuration, Data Migration and Conversion for Work Force of the Future (WFOF).
• Upgraded the ETHICS form on the Salesforce Platform for enhancement and Client customization.
• Part of the Deployment team for WFOF (Prepared weekly Defects report for Management review).
• Assisted in designing and creation of the NEW LEARN system for business users on Salesforce technology functionalities.
• Defined Project Scope; tracked Project Actuals against defined Milestones; and developed regular Project Status Reports, advanced workflows and Dashboards for Management review.
• Executed Project Financial Management (Forecasted and Consolidated Software expenses on a monthly basis; Prepared monthly Presentations that highlighted Expenses and Variances from the prior month of Forecasting) and conducted Software Asset Management.
• Mitigated Risks by analyzing and prioritizing Server Maintenance based on Severity Scale.

Confidential, Potomac, MD

Project Manager

Responsibilities:

• Planned, scheduled and executed all stages of IT Solutions implementation; managed costs, operational budgets and resource requirements; and assessed business implications for each project phase, monitoring progress to meet deadlines, standards and cost targets for the DC Chartered Health Plan Program.
• Created new custom objects, assigned fields, designed page layouts, custom tabs and components for the DC Chartered Health Program on Salesforce platform.
• Managed the Project lifecycle from inception, team deployment, charter and WBS definition, all the way through project deliverable monitoring, and post project support and review.
• Created cost-benefit analyses and ROI assessments used for decision-making on proposed IT implementation projects for Capital One bank.
• Supervised several data migration assignments and in installing new software.
• Equipped Magnum with solutions that supported the bidding process on Infrastructural remediation, reducing the Sales cycle by 40% that saved $500,000 annually.

Confidential

Assistant Project Manager/ Lead QA

Responsibilities:

• Resolved several project issues including staffing shortages, scope creep and divergent business and user needs.
• Led presentations, developed financial reports and dashboards that gained management approval of proposals.
• Collaborated with QA and testing team in creating test scripts/cases for enterprise wide IT implementation, managing test tools within the test environment.

Confidential, Lanham, MD

Technical Lead/Senior Business Analyst

Responsibilities:

• Outlined the organization hierarchy and created profiles, roles accordingly in Salesforce for USAID projects’ data access and sharing.
• Analyzed and processed field data from USAID offshore offices; and documented NGO client (USAID) business functions on the Salesforce platform.
• Created reports and dashboards from Key Performance Indicators (KPI) to assist with forecasts.
• Created and tracked user stories using JIRA.

Confidential, Silver Spring, MD

Business Analyst

Responsibilities:

• Coordinated client sessions in gathering systems development requirements.
• Developed, maintained and tracked use cases and user stories.
• Conducted user acceptance and system testing to confirm software solutions integrity.