PROFESSIONAL SUMMARY:

• Project Manager with 6 years of cumulative experience in IT and healthcare project management, process improvement and strategic planning and implementation. Experience in an Agile/Scrum SDLC environment and driving complex projects to completion with high client satisfaction, on - budget and on-time. Skilled at consensus building and establishing relationships between multiple departments to achieve a common goal. Certified in Six Sigma Green Belt, Lean, ISO 9001, Intermountain Healthcare Advanced Program and EPIC ClinDoc 2012

TECHNICAL SKILLS:

Tools: CA Agile Rally, Atlassian JIRA, Quickbase, Planview, Netsuite, MS Visio, Word, Powerpoint, Excel, Project, Confidential E-Commerce Platform, EPIC Clindoc

PROFESSIONAL EXPERIENCE:

Release Train Engineer / IT Project Manager (Contractor)

Confidential, Eden Prairie, MN

Responsibilities:

• Responsibilities include administering full life cycle for technical projects from requirements gathering, business unit collaboration and approval, execution and closeout activities
• Ensured adherence to organizational standards and processes for budgeting, communication and reporting. Single point of contact while successfully delivering technical projects in a fast-paced, highly-matrixed, dynamic and high functioning environment
• Mange and build consensus across stakeholders to define scope, requirements, acceptance criteria and business value for delivered functionality
• Managing $5 million in budget and resources across 6 projects
• Developed highly effective communication strategies and relationships between business and technology leadership to align on successful project expectations
• Communicate regularly with C-level leadership for providing updates on execution and results for every project in the portfolio
• Managed projects within a scaled agile framework and successfully administered change control, scope and budget management
• Support delivery team as a scrum master, BA, Product Owner and tester as necessary to provide value and drive successful delivery of requirements

Implementation Project Manager

Confidential, Minneapolis, MN

Responsibilities:

• Project Manager for delivery services and implementation of Insite B2B E-Commerce platform
• Led requirements gathering, developed Statements of Work and managed projects from inception to final delivery
• Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, code deploys, demos and other Scrum-related meetings
• Led all projects to successful completion on time and on budget and with raving client satisfaction
• Managed projects to successful completion over an 18 month timeline with budgets greater than $700K
• Maintained excellent communication with client and internal leadership and managed cross-functional teams toward successful completion of complex B2B initiatives
• Interfaced regularly with developers, architects, account executives, internal and external leadership to successfully drive projects to completion

Implementation Project Manager / Consultant

Confidential, Minneapolis, MN

Responsibilities:

• Project Manager for implementation of Primary Care and Heart and Vascular service lines strategies for an Integrated Healthcare System in North Dakota
• Led multi-disciplinary teams of C-Suite Hospital Administrators, Physician Leaders, Nurse Leaders and front-line staff to successfully implement a 5-year strategic plan for the organization
• Developed a Strategic Master Facility Plan for a 120 bed community hospital to determine community needs, competitive analysis, volume projections and market share capture.
• Performed analysis of critical business and clinical workflows and developed implementation plans for improvement to meet organizational objectives
• Led teams of analysts to develop accurate models for community health needs based on population growth, demographics, competitive analysis and industry trends to advise 5 and 10-year strategic plans

Process Improvement Specialist

Confidential, Robbinsdale, MN

Responsibilities:

• Project Lead for ED overcrowding reduction and in Confidential t flow improvement leading to 75% reduction in ED LWBS rate, 15% reduction in ED Confidential t length-of-stay and 50% improvement in time taken for ED Confidential t to be admitted
• Led redesign of direct admission process to implement a seamless process for accepting Confidential t referrals to hospital
• Led process improvement initiative to improve CMS Core Measure scores hospital-wide from 75% to 97% adherence
• Improved hospital-wide staff responsiveness scores on HCAHPs survey to meet organizational goals from 35% to 65% top box score
• Received ICH ISO 9001 Lead auditor and sit on steering committee to roll-out the ISO 9001 quality management system throughout the organization
• Developed and conducted workshops to train 350 organizational leaders on DNV and ISO 9001 requirements and expectations
• Led multi-disciplinary teams of physicians, nurses, managers, Executive Administrators and IT to develop project charters, KPIs, reports and BI tools to guide operational and clinical decision making and process improvement efforts

Consultant

Confidential, Minneapolis, MN

Responsibilities:

• Developed project plan including resource and milestone recommendations for a Lab Information System implementation as part of a hospital merger
• Defined project scope, goals and deliverables that supported the organization’s goals in collaboration with internal stakeholders, senior management and system vendors
• Performed workflow analysis of various laboratory processes and provided recommendations for streamlining and standardizing workflows across merging organizations

Manager of Clinical Effectiveness and Efficiency

Confidential, Richmond, VA

Responsibilities:

• Project Manager for implementation of a Real-Time Demand Capacity process based on approach by UPMC to manage Confidential t throughput and Confidential t placement in the morning leading to a 20% improvement in throughput for the hospital
• Led initiative to reduce unutilized Operating Room time by 5% using lean and six sigma approaches
• Led task force resulting in a 15% reduction in in Confidential t readmission rates over an 8 month period
• Facilitated task force on improving clinical outcomes and reducing variable cost of orthopedic cases
• Developed scorecards and dashboards for ED Physicians to monitor their throughput and quality metrics
• Led a multi-facility committee to manage approval and distribution of resources for point-of-care testing devices
• Interfaced regularly with CEOs, VPs, Directors, Physicians and nurses at various committees, meetings and forums throughout the health system

Administrative Resident

Confidential, Richmond, VA

Responsibilities:

• Reported to COO of hospital and worked on various projects in finance, operations, marketing, strategy, quality and operations
• Sat in on the highest level meetings with Health System CEOs, VPs, facility CEOs and board members discussing finances, strategy and operational priorities
• Co-led clinical transformation committee to recognize $3.2 million in savings due to reduction in direct variable cost
• Assisting in management of staffing, and logistical preparations for successful EPIC EMR implementation
• Provided at-the-elbow EPIC go-live support to physicians as a super user
• Earned Six Sigma Green Belt and co-led initiative that resulted in a 10% decrease in inappropriate telemetry beds utilization in 90 days