SUMMARY:

• A dynamic professional with excellent interpersonal, communication and analytical skills. Overall experience of 11+ years in Business Development, Key Account Management, Client Relations and Business Operations.
• Effective in building positive relationships with personnel at all levels within the company and with the Clients and providing the highest level of service to meet the strategic needs of the organization including department and company targets.
• Excellent team Management skills. Have handled a team of 5 - 15 people (Team Leads, Technical Recruiters & Account Managers)
• Demonstrated skills by spearheading and achieving business targets, building and strengthening client base and identifying high-yielding products/Service. Also gained exposure in conceptualizing promotion and brand building initiatives thereby increasing business volumes & market shares.
• Managing customer centric operations, providing best suited solutions and ensuring satisfaction by achieving delivery & service quality norms along with exceptional customer experience.

PROFESSIONAL EXPERIENCE:

Business Manager

Confidential

Responsibilities:

• To be proactive with locating and developing new business in line with the revenue and sales which includes cold calling, business mapping, database mapping, referral check, etc.
• Interacting with the client in getting the requirements, understanding the business criteria, allocation of requirements with the team, ensuring to meet the deadlines given by the client, co-ordination with client managers for interview Process.
• Involved in Meetings with Senior HR & Tech Managers at client location in understanding the business requirement and deliver right kind of resources within the given TAT.
• Build relationship with Corporates at different stages by ensuring extensive support for requirements/deliverables Handling Key Accounts, Responsible to ensure correct invoice, Payment collection and Operation aspect and Administration.
• Team Management - Handling a team of 5 -15 people (Team Leads, Technical Recruiters).
• Proper understanding of requirement specification from client, well versed with IT industry standards and procedures, entire recruitment cycle of domestic market.
• Forming recruitment/sourcing strategies to deliver the best.
• Handling multiple requirements at the same time.
• Good at negotiations and convincing skills, passionate and self-driven.
• Allocating new requirements to the team and ensure timely delivery with proper justification to each client.

Business Manager

Confidential

Responsibilities:

• Aggressive prospecting in respective market for prospect clients and maintaining a healthy prospect funnel.
• Promote HR Staffing Solutions (Contract to hire Business/Professional Staffing - IT) holistically in designated market. Responsible for growing the business Pan India.
• Responsible for the complete business development cycle from prospecting, Presentations, negotiations and New Client sign up followed Revenue generation and Achieving Business Targets.
• Ability to build /nurture/grow a strong network of people/channels (internally and externally) for lead generation and Business Development
• Meet regularly with Strategic Heads/Business Heads/CXO levels of various companies to get insights on their HR plans and provide HR Solutions accordingly
• Crafting and delivering effective presentations to prospect clients
• Tracking of new projects, competitor’s activities & performance, sensing new changes in the market & evolving new models
• Collating inputs of client specifications and presenting them to the delivery team and ensuring smooth transition of assignments
• Market research, gathering market intelligence & marketing activities.
• People Management: Handling a Team comprising of 12 Members (1 Assistant Manager - Client Engagement, 1 Business HR, 2 Team Leads and 8 Recruiters). My Direct Repartee’s Include the Assistant Manager, Team Lead and Business HR.
• Requirements gathering and Analysis - Handling and Supporting the Delivery team in requirement Analysis and making action plans to meet service level agreements.
• Managing customer service operations, from requirements gathering to Closing the requirement and provide the on boarding the contractual resource for smooth Business Process. Also, ensuring customer delight by achieving delivery & quality service in the shortest possible time.

Assistance Manager

Confidential

Responsibilities:

• To be proactive with locating and developing new business in line with the revenue and sales
• Aggressive prospecting in respective market for prospect clients and maintaining a healthy prospect funnel.
• To ensure all opportunities are taken to promote products to customers and to increase the client base.
• To ensure personal presentation is of the highest standards at all times to project a professional image to clients
• Liaise with the rest of the team on a day to day basis to obtain all new sales leads.
• Ensure that all communications with customers are handled within the required time frame and to the company standards.
• Establish key relationships with corporate clients to ensure maximum exposure and increase revenue.
• Managing MIS reports of the team to keep a check on their performance.

Key Account Manager

Confidential

Responsibilities:

• Opportunity Identification and New Client Acquisition.
• Relationship Development and Sustenance.
• Customized Solution proposal based on detailed analysis of Client needs.
• The discharge of the above responsibilities involved extensive Networking especially in the Western states of Gujarat, Rajasthan and MP.

Account Manager

Confidential

Responsibilities:

• Planning and Co-Coordinating with all to get ideas on the Development of the Portal.
• Collect information from the Sources.
• Collect listing from the Agents /Brokers to post their Properties and guide them how to do the same too.
• Generating revenue for achieving targets.
• Responsible for marketing activities to create Brand awareness in the targeted areas.
• Meet only Agents and Builders to enhance Agents and Builders exposure in the Market Place

Key Account Manager

Confidential

Responsibilities:

• Corporate selling to different Industries/SME’s in Chemical, Textile, Pharma, IT, Travel, Handicraft, Apparel/Garment, Automobile, Engineering, Construction, Service etc. more than 50 industries & diversified sectors. Complete Mapping of the Client.
• Business development, corporate selling & sourcing the business through the assigned team of Executives.
• Team Management, assistance & to the executives both on & off the field.
• Achieving monthly sales team Targets through direct interaction with the clients.
• Design Coordination b/w client & the designing department.
• Responsible for servicing existing clients and ensuring renewals based on existing contract. Retention of current accounts at the value higher than the previous sale.
• Relationship management with accounts ensuring satisfaction of products and services. Account management and Retention by clients on technology and client servicing. Identification of client’s problems and providing immediate solution by coordinating with the Technical team and the Client Relations team.
• Preparing daily, weekly, and monthly reports for better sales tracking