PROFILE

• A Business Systems Analyst with excellent analytical, problem solving and communication skills. Proficient in software development, web design, vendor management, process re - engineering, project management, systems training and design specifications. Diversified skills include project management, requirements gathering/documentation, regulatory and compliance, legal analysis and contract analysis. Experienced in new hire orientation training, software testing, production and product support. Execute system implementations with positive actionable results. Work effectively with
• Developers, Testers, Statistical, Legal, Financial and all organizational levels.
• Summary of experience
• Successfully manages the implementation and life cycle of web based software applications. Initiate kickoff meetings and brainstorming sessions to gather and document traceable requirements. Efficient in screen design and manipulation to ensure user interface is sufficient and friendly. Effectively establishes and maintains positive relationships with clients.
• Experienced in Commercial and Personal Insurance. Skilled in Workers' Compensation, form modifications and regulatory guidelines work closely with NCCI, State Filings and ISO.

Industry Experience

• Commercial and Personal Lines Insurance Property and Casualty
• Workers' Compensation
• Valuables
• Commercial Auto
• Directors Officers
• Inland Marine
• Forms Review and Design
• Regulatory and Compliance
• ISO Forms and Rates Requirements
• Underwriting Policy Administration Systems
• Domestic and International Insurance
• Medical Device Company
• Compliance and Regulatory Systems
• Vendor Credentialing, Sales Representative Accreditation
• Sales Operation Tools, Sales Force
• Vendor Account Management

Skills:

Project Management

• Successfully managed the development and software implementation process.
• Manage deliverables and resource allocation while building strong relationships with business and technology leaders.
• Validate and approve Vendor invoices. Participate in vendor selection, system demos and RFP requirements.
• Manage project workflow, provide status updates and allocate resources accordingly.
• Organize and track team projects and requirement priorities.
• Document and track all change requests.
• Provide Production support and training to both International system users and US. Provide currency conversions.
• Responsible for international projects and keeping the communication lines open with overseas brokers.
• Monitor international software program and created Access database for international local brokers.
• Vendor Management
• Work closely with Vendors. Develop positive relationships with both internal and external resources.
• Organize and facilitate meetings/luncheons between Vendor, Information Technology team, Legal and business units.
• Review, approve and allocate payments for all Vendor invoices.
• Coordinate Vendor schedules with internal staff. Work as the liaison between Vendor and internal resources.
• Manage Project life cycle to assure timely implementation.
• Manage print implementation process of forms with Vendor.
• Manage, coordinate, facilitate and document all meetings and issues between Vendor and Stakeholders.

Business Analysis

• Facilitate meetings, JAD and brainstorming sessions for requirements documentation.
• Document clear and concise business, system and test requirements.
• Translate technical specifications into business requirements.
• Analyze and document screen development for software applications.
• Work closely with development teams to implement software applications.
• Eliminate manual processes, streamline workflows and execute electronic techniques.
• Implement electronic submission processes, formal training and improved efficiencies by 90 .
• Increase staff to support new process. Manage a team of five resources.
• Analyze and review regulatory and compliance reports determine the impact on business and changes in law.
• Manage and analyze regulatory requirements for system implementation.
• Design and update software functionality for underwriting policy administration system.
• Analyze, document and create screen modifications to improve user interface.
• Develop, revise and improved requirements documentation templates and team processes.
• Establish excellent relationships with business, legal and IT. Worked closely with developers/technical design team.
• Document detailed system requirement to correspond with ISO, state and federal laws.
• Create form/print specifications for regulatory form modifications. Managed outside vendor processes.
• Verify and define form print data for accuracy prior to legal filing. Allocate work to Forms Unit and QA team.
• Prepare forms for state filing review/modify documents for upcoming rate, rules and forms processing in all states.
• Work closely with technical resources to provide solutions and resolve issues.
• Develop and maintain monthly reports for state filings of new forms and existing form changes.
• Reduce corporate penalties by 40 by tracking every form and changing the workflow process.
• Validate systems to assure they are compliant with state and federal laws.
• Recommend course of action and implement as required. Document requirements to support Sunshine Act Laws.
• Support .net framework for CLI, Common Language Infrastructure, corporate intranet.
• Provide technical support to U.S. and overseas offices. Analyze accuracy of system data for international Brokers.
• Liaison between United States and international underwriters. Monitor international software program.
• Create proficient acceptance testing process, utilized by all levels of business users.
• Develop LMS training and test materials for medical sales representatives.
• Create proficient acceptance testing process, utilized by all levels of business users.
• Coordinate Vendor defect tracking system with internal tracking logs.
• Document all open issues, defects, retest items, fixes and bugs.
• Measure/prioritize the criticality of defects. Develop test plans, test scenarios and traceability matrices.
• Document change request. Develop and test security and user groups for web and software applications.
• Organize testing process for Acceptance, QA and System Integration. Review, verify and confirm test output.
• Allocate work to QA team. Oversee testing and determine cause of operating errors. Update configuration database.
• Conduct system testing and evaluate performance. Work closely with multiple customers and development teams.
• Responsible for test validation, developing test plans and training materials. Responsible for security access.
• Verify system screen data for accuracy Conduct system parallel screen testing for QA, update changes and track defects.
• Create/execute test scripts validate test data and system functionality. Enter SQL query data to track policy issues.
• Define business rules and data for Java applications, analyze system errors and address Help Desk Tickets.
• Execute and review system integration testing, regression testing and print, offer sign off upon 100 accuracy.

Process Re-design

• Increased sales representatives registration efficiencies by 50 .
• Implemented credentialing processes and improved communications between representatives, vendors and support team.
• Improve existing project plans, develop efficient processes and project tracking techniques for all stakeholders.

Web Design

• Design and implement interactive websites to be utilized by 1500 domestic and international employees.
• Revise existing websites to establish user-friendly interaction and efficiencies.

COMPUTER SKILLS AND TECHNICAL EXPERIENCE

• Java, SQL, HTML, SharePoint, Articulate, LMS, Engage, Bug Tracker, SAGE, iQuote, CRM, Sales Force, RSquared, Adobe
• Acrobat, iRise, JIRA, Clarity, Mercury Quality Center, EDS, Lotus Notes, Visio, Webex, GoToMeeting, Planview, Risk Manager
• Security, AS400, WINS, TSO, .NET, CICS, DB2, JCL, File Aid, ODE, IAF, Sapiens rule based application, File Net, Internet
• Explorer, Firefox, Safari, Enterprise Service Center, AMS, Dun Bradstreet, Sagitta, DMV, Crystal Reporting and Mantis.
• Microsoft Applications: Word, Excel, Access, PowerPoint, MS Project, and Outlook.