PROFESSIONAL SUMMARY:

• Business System Analyst with proven management experience in strategic planning and implementing large - scale digital/broadcast/wireless systems and Over the Top (OTT) applications according to set deadlines, within budget and project scope. I have a high level of proficiency in managing customer relationships, commitments, expectations, and satisfaction. Extensive experience in mentoring the technical and project staff, interfacing with all levels of engineering management, third-party contractors and consultants, writing strategic plans for emerging technologies, financial models and proposals.
• Infrastructure Design: WEB, Wireless
• SaaS: Web-based CRM software
• SDLC: Technical and Operational Experience
• SSL Certificate Management: e-commerce.
• Legal: Contract Development, Negotiating
• Call Center: Knowledge database for Remedy
• Proposal Writing: RFPs, RFIs and RFQs.
• Software: Visio, PowerPoint, Excel, MS Office, SAP, Oracle, SharePoint
• Gap Analysis: Business Processes and Scope.
• Change Control: Document Management;
• Financial: Planning, Budgeting and tracking.
• Market Research: Qualitative and Quantitative
• Wrote ERP scope, project workflows associated with of business system analysis required to integrate broadband services with operations and back office support systems (OSS/BSS).
• Collaborated with cross-functional teams of Operations, Sales, Services, Vendor Partners and Customers to deploy new systems and technologies.
• Delivered a CRM strategy and roadmap to senior management to transform the company’s sales and service operation.
• Wrote Systems Development Life Cycle (SDLC) project functions including Requirements Management, Project Estimation, and Testing Procedures for IPTV applications.
• Collaborated with cross-functional teams of Operations, Sales, Services, Vendor Partners and Customers to deploy new systems and technologies for implementing CRM, Web, ecommerce, and client/server software applications.

PROFESSIONAL EXPERIENCE:

Confidential

SENIOR BUSINESS ANALYST

Responsibilities:

• Subject matter expert to document business application specifications.
• Wrote project plans including project scope, work breakdown structure, schedule, project risk plan, and communication plan based upon interviews with business subject matter experts.
• Met with stakeholders to determine the application interfaces through extensive analysis of existing ORACLE databases and user requirement analysis.
• Managed SharePoint for all business application documents.
• Translated business requirements to technical staff to ensure that requirements are incorporated into system design and prepares functional design specifications and prototypes.
• Collaborated with external and internal stakeholders determine functional requirements and documented, wrote Business Requirements, Business and Process flow diagrams using VISIO, and Use Cases.

Confidential

SENIOR BUSINESS ANALYST

Responsibilities:

• Wrote Systems Development Life Cycle (SDLC) project functions including Requirements Management and Project Estimation for WEB and mobile applications.
• Wrote the functional requirements, project workflows, and business system analysis required to integrate broadband services with operations.
• Documents were placed into a SharePoint Library.
• Documented customer requirements for system enhancements and the development of new technology.
• Translated business requirements and business design documents to technical specifications used by development team and vendors to configure the application or develop enhancements.

Confidential

SENIOR BUSINESS ANALYST

Responsibilities:

• Agile and Scrum process to manage large engagements with multiple project tracks.
• Wrote standards for Business/Technical Analysis with regard to customer requirements, software development methodology and system development life cycle (SDLC).
• Identified, developed, and implemented techniques to improve productivity, increase efficiencies, mitigate risks, resolve issues, and optimize cost savings and efficiencies for clients.
• Translated business requirements and business design documents to technical specifications used by development team and vendors to configure the application or develop enhancements.
• Wrote use cases and supplemental requirements documentation, such as process flow diagrams, non-functional requirements and use case diagrams which were placed into a SharePoint library.
• Supported business users during Business Users Acceptance Testing (UAT) phase.

Confidential

SENIOR BUSINESS ANALYST

Responsibilities:

• Wrote project scope and technical documentation for an asset management system for multiple IPTV cable systems including wireless transmission, programming & traffic systems, ad sales systems and interface specifications for a DOCSIS (Data over Cable Service Interface Specification) cable modem system.
• Managed the construction of multiple head ends to receive SD and HD content from the Confidential Media Center on Motorola IRD’s and maintaining the video streaming services, along with implementing appropriate codec settings for on demand streaming.
• Protocols for IP Multicast included TCP/IP, DNS, DHCP, NAT, SNMP, HTTP, MPEG 2, MPEG 4, H.264 and VOIP.
• Managed new set top box roll-outs and de-authorizing the ones that were returned.
• Documented Use Cases, Business Rules, and User Interface specifications.
• Managed a SharePoint library for functional and web documentation
• Collect, review, analyze, evaluate and prioritize business system and user requirements.
• Met with the technical leads and developers to translate requirements into a system design.
• Served as liaison between application vendors and business users.
• Wrote test plans, use cases and performed functional testing.
• Served as a liaison on multi-team projects to other application development teams in planning, coordination, development and deployment.
• Built a matrix organization around third party vendors, IT, broadcast technical operations, and business users. Initiated change control procedure for the duration of a project.

Confidential

SENIOR BUSINESS ANALYST

Responsibilities:

• Subject Matter Expert who analyzed and created Business Process Models (as is and to be), knowledge management articles for the information technology infrastructure library (ITIL), and SAP database applications.
• Wrote the business processes flows and procedures using Visio and UML diagrams to create sequence diagrams, and dependency graphs within and between WB business units.
• Provide tier 1 and 2 customer support for questions regarding application functionality.
• Synthesized best practice solutions and wrote business processes and procedures.
• SharePoint library stored the business process application documents.
• Managed domestic and international cross-functional team members including project analysts, database administrators, network engineers, and help desk personnel.
• Validated technical designs created by IT developers against functional specifications.
• Wrote the QA design test plan and test cases for User Acceptance Testing (UAT).
• Managed the stakeholder’s training for change management procedures within Remedy and SAP.

Confidential

SENIOR BUSINESS ANALYST

Responsibilities:

• Provided oversight of vendor relationships supporting product life cycle (SDLC).
• Subject Matter Expert for strategy for deployment of new vendor products.
• Collaborated with multifunctional team members, customer service, customer problem troubleshooting, problem escalation and resolution.
• Managed the turnkey Oracle System Integration project.
• Negotiated strategic partnership agreements with hardware manufacturers and software vendors.
• Managed the integration of broadband services with operations and back office support systems (OSS/BSS).
• Wrote the service delivery testing procedures and documentation.
• Created business process models and Visio work flow diagrams to identify, assess, manage, and measure the risk exposure within a variety of operational areas.
• Managed the integration of broadband services with operations and back office support systems (OSS/BSS).
• Wrote the RFIs, RFPs, requirements and technical specifications for service delivery platforms based upon the analysis.
• Created VISIO and Excel presentations for business applications.
• Managed SharePoint deployment.

Confidential

BUSINESS ANALYST

Responsibilities:

• Gap analysis of Globecasts’s CRM vs existing systems.
• Subject Matter Expert to document Eagle’s business processes and procedures.
• Responsible for ORACLE’s ERP project design, analyses, reports and coordination with the Web Development team and all Business units.
• Wrote a business centric data warehouse model which replaced an archival structure as source of BI reporting.
• Wrote process and procedures for incorporating data into a scalable reporting environment designed to facilitate end-user business requirements.
• Managed the SharePoint library for application project design, analyses, and reports.

Confidential

SENIOR ANALYST / PROJECT MANAGER

Responsibilities:

• Initiated SDLC functions including procedures for billing software and set-top box software for IP deployments. The SQL database system was written to capture meta-data and extract billing information for each subscriber.
• Wrote encoding specification for Video On-Demand and linear content, implementation of the first IP distribution system encoded with Microsoft’s Digital Rights Management (DRM) solution.
• Designed the in-house encoding facilities with an MPAA vault.
• Content Acquisition and Product Strategy:
• Directed product strategy for content selection, market assessment, brand definition and budgets for a digital interactive business. Wrote the specifications for a database system to authorize satellite deployments at multiple down-link facilities.