SUMMARY:

• DevOps Management, Programs (PMO/Governance & Strategy), Projects, and Release Management, Business Analyst, and Quality Assurance.
• Outsourcing & Off - Shoring: Coordinated projects with Offshore teams
• Extensive experience in all aspects of product life cycle (PLC)
• Worked in multiple domain Web sites development and content management (CMS), content management migration, Release Management, Applications/Operating systems Development, Automation, and porting, Quality Assurance, Enterprise servers, compliance.
• Experience working with various software processes including Waterfall, and Agile
• Experience with Executive communication, Risk analysis, Merger & Acquisition, Business Intelligence, and Metrics at Department and Enterprise Level.
• Cross-Functional Collaboration, Customer Issues Resolution, E-commerce, Marketing & Sales.

PROFESSIONAL EXPERIENCE:

Confidential, Milpitas, CA

Program Manager

Responsibilities:

• Program manager of a new product (Agile Project and Program Management tool )
• Managing design of the new product for offshore team.
• Managing operation, schedules, roadmaps, process flow from Business requirement to Production, and cross functional teams.
• Managing Business requirement, Concepts, BA/UAT of prototype, Market/Business analysis, Business Intelligence, Release management, Metrics, Localization.
• Working with development team on fine tuning UI and functionality, prototype
• Tracking progress, metrics, reporting to executive and stakeholders on progress, scope changes, and business benefits

Confidential, San Jose, CA

Program Manager

Responsibilities:

• Program Manager (PM) for All Cisco Marketing IT products & cisco.com UI releases.
• Represent Marketing IT & cisco.com at ERMO for Approval of all CR Impact analysis.
• Managed applications in Both Agile/Scrum & Waterfall environments.
• Manage Products releases (30+ product) from Business requirement, SDLC, UAT (User Acceptance Testing)/QA, Go Live, Post Go Live, Normalization, Migration, EOL (decommission) End to End Project life cycle and created detailed release project plans and schedule including Business Benefits (ROI) and IT Changes for each project. Managed GO-LIVE release calls, including resolution of issues.
• Managed Migration project to a new CMS (Adobe AEM/CQ5)
• Release lead for cisco.com, UI and content management migration to Adobe CQ5.
• Proven track records for delivering 100+ projects on time, on scope and on budget
• Manages multiple wikis and Webex Social sites for Marketing IT and cisco.com.
• Reviewed all BRD from Marketing and SOW from Marketing IT for each project.
• Provide all Marketing IT Release communications (Update Release, Downtime/outage, Post Go Live, Post Deployment, Decommissioning, Impact Notices, Release Plans and Timelines.
• Managed each project release schedule to make sure all milestones are met, and stayed within scope, budget and deadline. Managed all meetings, and events.
• Managed for all projects assets (HW, SW), stakeholders, and budget.
• Managed all Marketing IT releases, Mergers & Acquisitions, Migration, RRR (Release Readiness Review) processes (meetings, Stakeholders (Business, PM, Dev, QA, Support) signoffs, roll back plans, CR (Change request) approvals, testing reports, delays...).
• Published daily impact report of other departments (e.g. Sales, Finance, HR, Tax…) CRs
• Identify all key personnel in the transition and release process.
• Worked with Directors, Managers, Program Managers, Project Managers to identify, improve and define new business processes, communications, templates, and future growth.
• Coordinated Performance QA & Change Management activities throughout each release lifecycle.
• Managed performance release activities (delays, de-scoping, decommissioning, rollback).
• Provide Normalization reports and tracking of all Marketing IT products.
• Research potential problems and solutions before release of application, Business Intelligence and Metrics.
• Provide Custom BI, Metrics, Releases, & Performance reports to stakeholders.
• Followed ERMO PMO & CPDP processes for all projects.
• Manage and Track all Marketing IT environment (software & hardware)
• Managed branches tracking/merging for cisco.com UI team.

Environment: Project Management, Documentum, Adobe CQ5, Jira, Mingle, Remedy, MS Project/Office/Windows, Webex, Jira, Rally, Wiki & Twiki, CMS, HP Propel/Quality Center, Clarity, Agile (Scrum) & Waterfall process, cloud/data warehouse (MapR Hadoop ), Linux

Confidential, Milpitas, CA

Program Manager

Responsibilities:

• Program manager of a new product (Quality Assurance tool )

Confidential, Sunnyvale, CA

Manager

Responsibilities:

• Responsible for QA & Release for ported Unix/Linux builds and patches, to Confidential Servers, Managing team of 12-15 engineers: resource allocation, Solutions Architect, test plans, performance quarterly and yearly review, maintenance of all schedules and deadlines, managing CRM program
• Managing Multi Millions (Unix Porting) Quality Assurance Projects (updates & patches).
• Hiring, mentoring, Resource allocation, Cross-functional role & Event Management.
• Conducting and leading requirements gathering and technical design sessions.
• Designed/Implemented internal /external web site for Confidential (www. Confidential .com).
• Designed/Implemented multiple applications still currently in use at Confidential (US & Japan):
• Review Product Requirement, Prepare Test Plan., create schedule for multiple projects.
• Managed the automation, integration, mergers & acquisitions, migration, of over 50+ test suites
• Provided weekly progress reports at the VP and senior managements meeting.
• Manage all QA activities: From Testing plans to Testing reports, projects assets (HW, SW), stakeholders, and budget.
• Content management for Confidential web site, including all migration to new CMS.
• Indentify management objectives, conducting performance reviews for all direct reports.
• Testing - All Oracle Solaris build/releases/patches - Covering all types of testing.
• Manage Build and Release, events: Meetings, Conferences, and participation in IT Shows.
• Troubleshooting/Debugging/Tracking/Assigning/Setting priority & Severity for all Issues.
• Provide Business Intelligence & Analytics, data reporting, and metrics.
• Present Tools/prototypes to the upper management for approval.
• Enforced/Defined/Implement corporate best practices, QA and PLC processes.
• Risk and impacts assessments and release management.
• Key member of the System Integration & Migration, and Disaster Recovery team
• Mentoring and Project Managers, Business Analysts, Developers, and Testers.
• Developed Standard for coding, code review standard procedure and documentation.
• Developed Confidential Testing System that won Confidential Japan Best product of the year .
• Delivering Enterprise wide Quality product to the market which meets ISO 9000 standard.

Environment: Project Management, MS Windows/Office/Project, Adobe Photoshop, C/HTML/SH, Oracle Unix (Solaris), Bugzilla, Enterprise Servers & storage, Apache, MySql, PHP, Perl, CVS, VMware, ssync, Red Hat Linux..

Confidential, Santa Clara, CA

Manager

Responsibilities:

• Manager of the compliance program
• Managed relationship, BI and metrics, standards, testing and for the products of all the Confidential consortium members (300+).
• Managed the release of all standards documents, and web site (www.sparc.org) development and content management.