SUMMARY:

• Management: Dev Management, Programs (PMO/Governance & Strategy), Projects, and Release Management, Business Analyst, and IT Quality Assurance
• Outsourcing & Off - Shoring: Coordinated projects with Offshore teams
• Extensive experience in all aspects of product life cycle (PLC)
• Experience working with various software processes including Waterfall, and Agile
• Cross-Functional Collaboration, Customer Issues Resolution, E-commerce, Marketing, & Sales.

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, CA

Product Manager/Program Manager

Responsibilities:

• Represent Marketing IT & cisco.com at the Cisco ERMO for Approval of all CR/ Impact analysis.
• Managed applications in Both Agile/Scrum & Waterfall environments.
• Manage Products releases (30+ product) from Business requirement, SDLC, UAT (User Acceptance Testing)/QA, Go Live, Post Go Live, Normalization, EOL (decommission) End to End Project life cycle and created detailed release project plans and schedule including Business Benefits (ROI) and IT Changes for each project. Managed GO-LIVE release calls, including resolution of issues.
• Proven track records for delivering 100+ projects on time, on scope and on budget
• Manages multiple wikis and Webex Social sites for Marketing IT and cisco.com.
• Reviewed all BRD from Marketing and SOW from Marketing IT for each project.
• Provide all Marketing IT Release communications (Update Release, Downtime/outage, Post Go Live, Post Deployment, Decommissioning, Impact Notices, Release Plans and Timelines (MS Project).
• Managed each project release schedule to make sure all milestones are met, and stayed within scope, budget and deadline. Managed all meetings, and events.
• Managed all Marketing IT releases, Mergers & Acquisitions, Migration, RRR (Release Readiness Review) processes (meetings, Stakeholders (Business, PM, Dev, QA, Support) signoffs, roll back plans, CR (Change request) approvals, testing reports, delays...).
• Published daily impact report of other departments (e.g. Sales, Finance, HR, Tax…) CRs
• Identify all key personnel in the transition and release process.
• Worked with Directors, Managers, Program Managers, Project Managers to identify, improve and define new business processes, communications, templates, and future growth.
• Coordinated Performance QA & Change Management activities throughout each release lifecycle.
• Managed performance release activities (delays, de-scoping, decommissioning, rollback).
• Provide Normalization reports and tracking of all Marketing IT products.
• Research potential problems and solutions before release of application.
• Provide Custom BI, Metrics, Quarterly/yearly releases, and performance reports to stakeholders.
• Followed ERMO PMO & CPDP processes for all projects.
• Manage and Track all Marketing IT environment (software & hardware)
• Managed branches tracking/merging for cisco.com UI team.

Environment: Project Management, Documentum, MS Project/Office/Windows, Webex, Rally, Wiki & Twiki, HP Propel/Quality Center, Clarity, Agile (Scrum) & Waterfall process, Linux.

Confidential, Sunnyvale, CA

QA Manager

Responsibilities:

• Managing Multi Millions (Unix Porting) Quality Assurance Projects (All updates & patches testing,).
• Hiring, mentoring engineers, Resource allocation, Cross-functional role and Event Management.
• Conducting and leading requirements gathering and technical design sessions.
• Designed/Implemented internal /external web site for Confidential (uc. Confidential .com).
• Designed/Implemented multiple applications still currently in use at Confidential (US & Japan):
• Review Product Requirement, Prepare Test Plan., create schedule for multiple projects.
• Managed the automation, integration, mergers & acquisitions, migration, of over 50+ test suites
• Provided weekly progress reports at the VP and senior managements meeting.
• Manage all QA activities: From Testing plans to Testing reports.
• Indentify management objectives, conducting performance reviews for all direct reports.
• Testing - All Oracle Solaris build/releases/patches (v2.6 to v11) - Covering all types of Testing.
• Manage Build and Release, events: Meetings, Conferences, and participation in IT Shows.
• Troubleshooting/Debugging/Tracking/Assigning/Setting priority & Severity for all Bugs and Issues.
• Provide Business Intelligence & Analytics, data reporting, and metrics
• Present Tools/prototypes to the upper management for approval.
• Enforced/Defined/Implement corporate best practices, QA and PLC processes.
• Risk and impacts assessments.
• Key member of the System Integration & Migration, and Disaster Recovery team
• Technical Liaison for Confidential (US) to Oracle (US) and Confidential (Japan).
• Mentoring and Project Managers, Business Analysts, Developers, and Testers.
• Developed Standard for coding, code review standard procedure and documentation.
• Developed Confidential Testing System that won Confidential Japan Best product of the year .
• Delivering Enterprise wide Quality product to the market which meets ISO 9000, TOG standard.

Environment: Project Management, MS Office/Project, Adobe Photoshop, C/HTML/SH, Oracle Unix (Solaris), Bugzilla, Enterprise Servers & storage.