SUMMARY:

• Requirements gathering, Create Workflows, Process flow Conduct DCO sessions, Prepare Use Case / Specification, facilitate teams to successful resolution of issues, conduct JAD sessions, Test plan creation and Testing
• Expert in Project planning, Managing Stakeholder expectations, Risk Management, Scheduling, Budgeting, Reporting, Resource allocation, Resource levelling.
• Strong experience in Vendor Selection, Resource Management, Offshore Management
• Expertise in Waterfall, Scrum, and Smart BPM methodologies
• Experience with SOX compliance, Application Access Review, Change Management, Code Review policies, Application Control Plan, Traceability Matrix, TRP plans, Disaster Recovery Handling
• Excellent verbal and communication skills

TECHNICAL SKILLS:

Operating Systems: Windows, Linux, SAP Basis, AS400

Technology and Applications: .NET, PEGA, Java, J2EE, RPGLE, CLLE, SQL Server, DB2, C#, HTML, XML, VB Script, Java Script

Productivity Tools: Rally, SharePoint, MS Project, Visio, Word, Excel, Power Point, Share Point, Clarity, Maximo, Nexus

Automation Tools: Quality Center, QTP, Selenium

Areas of Expertise: Loan Origination, Loss Mitigation, Disbursement, Payment Process, JDA Retail system, Project Management, Change Management, Quality Control, System Development

PROFESSIONAL EXPERIENCE:

Confidential, Milwaukee, WI

Lead Business Architect

Responsibilities:

• As a Senior Business Architect conducted workshops with business teams during Inception and Elaboration phases of the project to identify the functional requirements and detailed requirements.
• Work closely with Subject matter experts to scope and determine needs regarding business processes and functionality to draft, finalize and update business requirements and use cases
• Prepared mockup screens, wireframes, white board and Real time capture
• Conducted DCO sessions, playback sessions, maintain takeaway logs, prepare change control request
• Prepared Use Cases, Atomic Use Cases, Specifications and developed Business Rules and aligned the requirements with Functional requirements, and documented technical approaches and standards
• Maintained Traceability Matrix, decision tables, BR rules
• Developed modules such as Case creation, Take actions, Approval process of a Resolution, Resolve Dispute, Manager Tools, Converted Accounts, Update Interview
• Developed the test plans and conducted testing the application
• Resolve data mapping issues with mainframe

Confidential, California

Lead Business Architect

Responsibilities:

• Handled multiple PEGA projects - IDCA, SCRA( Service Members Civil Relief Act), Default Workflow
• Initiated and Facilitated DCO Elaboration with LOB in identifying the Stages and Steps, gathering Requirements, preparing Use Cases and Specifications, Developed Discovery Maps, wire frames, mockup UIs, Report generation, Correspondence & Integrations
• Participated in DCO Prep & Review, Real-time White Board, Real-time Capture
• Worked on Case Management frame work to create Cases and implemented Skill based routing logic to assign Cases
• Defined and Designed delegated rules, Get Next work
• Implemented Declarative processing features Expressions, Decision Rules like Decision Tables, Decision Trees, Maps
• Worked on Correspondence rules to send notifications based on the Business Requirements on each of Goal and Deadline times. Defined Work Parties. Worked on “CorrNew” Activity
• Optimizing properties for List and Summary Reports, and creation of Shared & Personal Reports with Report Browser
• Knowledge on Harness, Portal, Worklists, Workbaskets, Dashboard, Flow Drafting, Wire framing,
• Extensive knowledge with Activities, Flows, Rulesets, Declare Expressions, Data pages, Report
• Creation of Application Profile, Application profile document, deployment documents
• Experience with debugging tools, Tracer, Clipboard, UI inspector, Rule Explorer, Application Express
• Using PAL to analyze system performance issues and to check exceptions and alerts in system log
• Knowledge of Guardrails. Participated in Daily Scrum Standup meetings, Sprint Reviews, Sprint Perspectives. Designed and Developed the CIT & UAT test plans
• Creation of User Stories, Acceptance criteria, Burndown, Burnup charts with Rally,
• Created Application profile, Application profile document, Specification documents, Traceability Matrix, Application Control plan, TRP Plan

Environment: PEGA 6.2, 6.3, 7.1, SQL Server 2008, MDX, iSeries, DB2, XML, BIX, Agile, Rally, CPM

Confidential, California

Senior Business Architect / Project Manager

Responsibilities:

• Handpicked as a Project manager for multi multimillion dollars “Tax Pebble” project to migrate Confidential Tax Servicing applications to Core Logic by adhering to Project Management Methodologies such as Initiating, Planning, Executing, Monitor and Control, and Closure
• Initiated and conducted Kick off meeting, Brainstorming, Focus groups and Delphi methods for overall Business Requirements.
• Developed Project plans, Assignments, Budgeting, Scheduling, Resource levelling
• Created WBS, Network Diagrams, Critical Path, and maintained Project Charter, Risk Register, Risk Logs, Communication Plans
• Coordinated with cross functional teams on Timelines, Constraints and Assumptions
• Developed Risk mitigation techniques and Communication procedures
• Convinced management for creation of new process Tax Service Release instead of engaging external vendor saved $2 dollars per annum
• Achieved seamless migrations and integrations that were transparent to client customers
• Coach, mentor, and motivate team members, influencing them to take positive action and accountability for assigned work.

Confidential, California

Business Analyst / Systems Analyst

Responsibilities:

• Successfully managed and executed multiple projects of varied complexities in cross-functional teams (both on-site and virtual teams of 8 to 14 members)
• Project efforts have included new development, enhancements, systems integration, Software Hardware/Software
• SME and Managed day to day activities of the Disbursement division IT needs
• Incorporated Payment process with multithread by using data queue and data area
• Implemented tax procurement process with stored procedures
• Created ATSU process to integrate Countrywide and First American Parcel Inventory System

Environment: AS400, RPGLE, CLLE, Java, .Net, C#, Java Script, VB Script, HTML, XML, Maximo, Hawkeye, STRSQL, WRKQRY, SUBFILE, Journaling

Confidential, Charlotte, NC

Project Leader

Responsibilities:

• Managed multiple teams range from 10 to 60 members team to implement Y2K projects at multiple vendors

Confidential

Business Analyst

Responsibilities:

• Gathering requirements, Creation of HLD, Design and Involved in Testing for the JDA Retail System Software to the needs of the Customers