Customer Service Specialist Resume

SUMMARY

Customer service specialist with twenty years of experience working in domestic and international travel corporations; Reliable and trustworthy team player with strong interpersonal skills. Energetic and proactive self-starter with sharp attention to detail, strong time management skills and a commitment to efficiency and quality assurance; Received multiple awards and recognitions for excellence in customer care.
Warmly greeted and assisted clients to resolve issues and ensure customer satisfaction.
Created travel arrangements and scheduled conference meetings.
Handled sensitive and confidential customer information.
Ascertained visitors’ needs and proposed solutions that met or exceeded their requests.
Introduced enhanced products and services to improve customer experience and increase sales.
Trained staff and supervised the operation of a customer kiosk system.
Organized and maintained efficient filing and record keeping systems
Entered data to prepare legal documents to ensure compliance with government regulations.
Handled a high volume of multi-line calls and written correspondence.
Managed the budget and purchased inventory for the staff.
Analyzed sensitive situations requiring quick action and offered alternative solutions
Trained staff to utilize specialized web-based programs.
Organized and maintained proficient book keeping systems
Created spreadsheets to enter data to record financial business transactions
Processed accounts receivable and payable transactions, deposits, withdrawals, mortgage and utility payments.
Verified invoices and checked figures for accuracy and proper coding.
Maintained security and precision for a high volume of cash control and liable items.
Reconciled financial accounts and maintained a general ledger of transactions.
Balanced and closed out financial records.
Ensured compliance with Federal and State regulatory statutes.

TECHNICAL SKILLS

MS Office: Word, Excel, Outlook, Data Entry

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