SUMMARY:

• Over 10 years of successful program/project management, strategic planning and client relations experience and leadership. Considered an effective global business manager. Proven Fortune 500 level/”Big four” consulting and project management abilities. Recognized for a “Can - Do” attitude.
• Skilled at initiating and implementing effective engagements, programs/projects, product development and matrix operations that have proven successful in impacting revenues, quality, client relationship and team growth/retention.
• Recognized ability for sales, strategic marketing, negotiating and executing contracts over $35M with a focus on business development, productive and revenue opportunities. Managing, facilitating and delivering successful programs/projects (full lifecycle) with over 50 direct reports, sub-contractors and client vendors/partners ( Confidential, Confidential, Confidential, etc.) while utilizing the delivery methods to best fit the environment (waterfall, interval/rapid, agile etc.).
• Recognized as a company resource and the person to go to for problem resolution. Globally.
• Goal and results oriented, well organized with a history of improving workflow, operations, employee moral and contributing to team success and business profitability.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, Georgia

Engagement / Program / Project Management

Responsibilities:

• Extensive client relationship experience in managing SOWs; ensuring clients and suppliers alike perform in accordance with original agreement.
• Manage and coach team leads and their deliverables based on time-lines established, including oversight of a number of projects/engagements; strong team working skills across matrixed client, supplier and geographically dispersed virtual teams.
• Consut on the program/project Management processes, manage the SDLC and the IT client\partner support processes (issue, risk, dependencies, resource, communication ) and provide adherence/governance of Industry standards.
• Responsibility and accountability to ensure full understanding of the clients’ business, organizational trends and partners’ needs while ensuring technical projects are completed based on the scheduled scope and time.
• Develop, consult and manage plans to address program/project strengths, weaknesses, opportunities and threats; creating and implementing strategy to mitigate shortfalls in timeline and budget.
• Demonstrate business analytics to manage and meet IT partner/stakeholder needs while utilizing management skills to execute one or more large, complex programs/projects simultaneously.
• Thought leadership to drive the organization into new areas of growth for the clients’ future needs.

Confidential, Atlanta, Georgia

Program/Project Management / Senior Consultant

Responsibilities:

• Expertise of program/project management methodology, tools and templates (includes program/project planning, schedule development, scope management and cost management) with extensive experience of delivery with supplier, off-shore and global teams.
• As the scrum master, lead the project team through problem determination and issue resolution as required; Communicating and reinforcing the project methodologies and standards for the required project artifacts.
• Develop, monitors and manages program/project baseline to ensure activities are occurring as planned - scope, budget and schedule manages variances; providing ongoing advice and guidance.
• Proactively identify risks and issues on programs/projects - leading team to develop risk management and issues management plans.
• Identify potential causes of missed deliverables and puts into effect lessons learned
• Analytical skills and problem solving skills needed to manage multiple factors on a program/project simultaneously.

Confidential, Miramar, Florida

Responsibilities:

• Managed a PMO team (project/program managers) to deliver new ships and technologies; across packaged and infrastructure on an international basis.
• Directed the teams to develop and manage integrated program/project plans, work breakdown structures and schedules while maintaining the cost estimates, resource plans and to control the project budget.
• Managed client, vendor and technology relationships as required and made recommendations to senior management as the opportunities arise.
• Proactively anticipated issues and/or organizational challenges and developed mitigating strategies.
• Provided status to required managers/senior executives and Project Management Office.

Confidential

Program/Project Management / Senior Consultant

Responsibilities:

• Managed a global team to collect requirements, design, develop and test the automation of HP’s SDLC.
• Directed meetings, collect project documentation, and communicate project status to project team, leadership, and stakeholders while managing customer relationships based on openness, trust, and delivering on promises.
• Balanced both the ""science"" of how to perform program/project management and the ""art"" of program/project management that was learned through experience and .
• Anticipated problems before they occurred; defined the problem or risk, identified possible causes, worked with team to identify solutions, selected and implemented most appropriate solutions.
• Served as liaisons between technical and non-technical departments in order to ensure that all targets and requirements are met.

Confidential

Responsibilities:

• Provided guidance as Program/Project Manager for Confidential to steer the Global client management team towards increasing performance, communication and and completing their delivables.
• Directed the coordination of internal teams and external vendors to create, enhance, adopt to a more standard methodology. Oversaw all functional areas of various projects involving cost, schedule, issues, risks, and resources as well as presented key program metrics, milestones, concerns, risks, and budget tracking to management.
• Coordinated global project meetings, collected project documentation, and interacted project status to project team, leadership, and stakeholders.

Confidential, Atlanta, Georgia

Program Subject Matter Expert

Responsibilities:

• Hands-on program manager that plan and manage the day-to-day activities associated with rolling out the enterprise delivery initiatives and services across the organization.
• Set up, monitor and control the PMO’s schedules, IT governance and projects oversight while coordinating the efforts of the PM and vendor staffs to ensure that the project is completed on time and in budget.
• Direct the project / program teams including IRS employees and other independent contractors to maintain programs during the project lifecycle while mentoring / Project Managers.
• Serves as primary liaison between the IT development teams and the business units to gather business requirements, technical specifications and to support the program methodology.

Confidential, Atlanta, Georgia

Senior Project Manager

Responsibilities:

• Utilized MS projects/Clarity and the RUP process to manage all aspects of project delivery (test, defect and release management) while coordinating groups of Confidential teams performing billable product implementation, enhancement and integration.
• Served as liaison between the company, client and the development team in order to ensure that all functional & non-functional requirement targets, objectives and requirements are met.

Confidential

PMO / Program Manager

Responsibilities:

• Developed contingency and reserve PMO plans that are appropriate with the associated risk.
• Developed schedules, budgets, deliverables and the full program management plan for over five large Web (B2B, B2C and E2B) projects concurrently from design, development, testing, to implementation.
• Executed the project plans to successfully deliver solutions that complied with Federal Reserve mandates.
• Created project and program plans, estimates and allocates resources, obtains tools needed to complete project, manages project budget, determines project timeline including milestones and critical path items, identifies project risks and mitigates, documents all project-related work.
• Directed and monitored the modification of the “Wire Transfer” and “Check21” Treasury systems.
• Followed up on outstanding issues with “FiServe/Checkfree” financial applications and ensures that they are resolved in a timely manner consistent with the scope and concept of the project management plan.
• Monitored the program/project schedule, project tasks and coordinates the efforts of agency PM staff, vendor staff, and personnel to ensure that the project is completed on time, is within budget and meets the agency requirements.

Confidential, Greenville, SC.

Senior Project Manager

Responsibilities:

• Managed the full PM / SDLC lifecycle for several global B2B, B2C and E2B) projects, including requirements analysis, design, development, QA, and support.
• Managed technical and functional project/product lifecycle with several technologies (EAI, ETL and Portal) while mentoring and providing technical support/advise to consultants, programmers, analysts and the product support personnel.
• Mitigated obstacles and resistance to change through the use of complex strategies to promote project/program success, such as achieving buy-in during the requirements stage, sharing resources and a formal user acceptance phase to solve mutual problems across the organization.
• Managed the tracking of over ten CRM projects simultaneously via MS Project, Workbench, Clarity and JIRA to coordinate software releases.

Confidential, Atlanta, Georgia

Program Manager

Responsibilities:

• Managed a broad range of operations, budgetary and human resources functions for moderate to low income housing programs.
• Directed seniors housing project, oversight and coordination of timely construction and regulatory compliances while ensuring a consistent level of safety, total quality management and customer satisfaction.

Confidential, Atlanta, Georgia

Manager of Global Confidential (Product / Program / Client Management)

Responsibilities:

• Outstanding success in building and maintaining relationships with key corporate decision-makers, establishing a highly profitable account while maintianing an excellent level of retention and loyalty.
• Chaired and facilitated project meetings, communicating individual roles and project expectations. Consulted with client executive staff on overall expectations, technical requirements and objectives.
• Managed technical and functional Web (B2B, B2C and E2B)project/product lifecycle from planning to implementation using Waterfall / Scrum /Agile methodologies while mentoring and providing technical support/advise to consultants, programmers, analysts and the product support personnel.
• Mitigated obstacles and resistance to change through the use of complex strategies to promote project/program success, such as achieving buy-in during the requirements stage, sharing resources and a formal user acceptance phase to solve mutual problems across the organization.
• Managed a series of project/product initiatives with Delta Airlines that improved their requirement process from two years to less than three months.
• Established formal program / client / project management control, leading the client engagement from low schedule/quality expectations to strong and sustained credibility without any cost increases.
• Improved Delta Airlines revenue management process capabilities to yield over a reported two hundred million in incremental revenue.

Confidential, Atlanta, Georgia

Senior Process Consultant (Project, Vendor and Offshore Management)

Responsibilities:

• Managed and facilitated a large complex project/product lifecycle from requirements gathering to close-out while mentoring and providing technical support/advise to consultants, programmers, analysts and the support personnel.
• Directed the re-engineering of the Solution Delivery Methodology process that reduced cycle time by 60% and increased productivity by 50%.
• Managed a net-centric technical project from design through implementation for, VIOLA, a new Operating License Agreement tracking system.
• Defined and successfully managed project budgets, cost and risk while negotiating and setting the project expectations with senior management.
• Communicated with senior decesion makers regarding the necessary steps to achieve the goals and objectives of the project.
• Organized and facillitated the gathering of detail technical and functional requirements to accomplish the Requests For Proposal (RFP).
• Managed (workbench), assessed and reported on a large complex remediation project performed by direct reports and multiple contractors/consulting firms necessary to ensure delivery dates were successfully met.
• Managed, facilitated and delivered successfully projects (lifecycle) with over 20 direct reports, sub-contractors and client vendors ( Confidential, Confidential, etc.).
• Liaison between senior management and the remediation teams to certify the software testing, quality assurance and the configuration management processes.

Confidential, Orlando, Florida

Senior Product Manager / Consultant

Responsibilities:

• Managed the creation, design and deployment of "Smart Card" technology within the travel and hospitality industries.
• Supervised and developed applications using C++, Java and Delphi in a MS Window and NT server environment.
• Designed and implemented a Loyalty Program as well as developed the support applications for the Orlando 1998 travel show.

Confidential, Kingston, Jamaica

Senior Manager of Revenue and Pricing

Responsibilities:

• Negotiated and managed multi-million dollar contracts and projects, with focus on revenue opportunities.
• Recognized for highly developed skills in facilitating communications between the corporate business units, information technology and outsourcing (offshore) operations.
• As Independent Consultant / Operations Manager with Confidential, was instrumental in directing contract negotiations and managing the implementation of a “Revenue Control System”.
• Increased company revenues by 5% and decreased annual spending by $150,000, while achieving 100% in productivity improvement.

Confidential, Houston, Texas

Senior Consultant

Responsibilities:

• As Senior Consultant and Engagement/Project Manager with Confidential, consulted with senior executives worldwide to formulate marketing and revenue management strategies that generated up to 6% in revenue increase.
• Played an effective role in the implementation of a state-of-the art “bid price” system for Continental Airlines that contributed to exceeding projected revenue goals.
• Played an instrumental role in the Confidential, design, development and implementation of more than 30 major initiatives (worked flexible on three to four concurrently), many of which continue to be used by more than 25 Fortune 100 organizations.
• Directed the design, development and implementation of software systems to meet Federal Aviation Administration guidelines. Saved clients up to $5 million in potential fines.
• Negotiated and managed multi-million dollar contracts and projects, with focus on revenue opportunities. Track record of completing projects on or below budget.
• Recognized for highly developed skills in facilitating communications between the corporate business units, information technology and outsourcing operations.
• Trained and mentored a broad range of individuals, including: corporate employees, outside consultants, revenue management, pricing, technical support personnel and vendors and coached them to work as a cohesive force to add value to the bottom line.