SUMMARY:

• Results - oriented communications and technology executive with over thirty-seven years’ experience in telecommunications, broadband, VoIP, FTTH, Unified Communications, network operations, IT, acquisitions, and business development. managing delivery of Network Solutions and Services to CIO and CTO organizations at a global scale. Possesses a proven ability to research, test, and deploy next generation technology solutions that have a dramatic impact on revenue growth and profit margins. Business development and technical management experience is extensive and diverse from CLEC’s, Wireless/Wireline, Wi-Max, PBX, CMRS providers and business startups; providing project management, financial planning, mergers-acquisitions/closings, marketing strategy, operations, regulatory compliance, and staff development.
• Senior leader with solid understanding at the strategic level of the technology that drives broadband communications (VoIP/Mobility/UC) and IT infrastructure solutions with strong background in requirements gathering, process mapping, data analysis, planning, costing, designing and testing technologies. Accountable for P&L’ s ($100 million plus) in network engineering, construction, contract managed services, and operations of legacy and next generation networks with proven ability to maximize gross margins, reduce SG&A, drive EBITDA, defer capital spending to success based, increase free cash flow, drive IRR, and NPV.
• Experienced, program manager driving large-scale deployments and adoption of new solutions for tactical and strategic development of client IT infrastructure, including networking, telecom, server OS, storage, messaging, and collaboration, in excess of $50 million and 50+ resources. Proficient in implementation BOSS/OSS applications (provisioning, billing, service assurance, field ops). Managed workforce planning, staffing, integration, career/learning development, organizational development, and engagement / organizational health, ensuring employee value proposition and alignment with strategic priorities and core values.
• Technology engineer-manager with extensive knowledge in ISP/OSP/FTTH EF&I. Implemented broadband bundled services for 5,000 + MDU units, 250 Bell Collocates & IXC Hotels, 100 + commercial and technology centers, 5,000 + miles of OSP plant design/construction (make ready), 25 telecom switching centers, 5 data centers, 100 + high rise commercial buildings and al campuses. Hands on managing experience with FTTH/FTTC build out-Verizon.

TECHNICAL SKILLS:

Technology and Software: Remedy, SAP, CSG/CRM/ CAMS, TBS, MIROR, TURKS, LFACS, OSP - FM, Bidmaster, Metasolve, AMDOCS, and Oracle FCC/PUC/PCS registration, compliance, PCI, SOX OXLEY. FTTH/FTTC ISP/OSP, MDU s Path creation- circuit design for GFiber infrastructure; Long Haul, Regional National Backbone connectivity Wireless LTE Foundry LAB development, build, integration, AT&T sandbox (Ericson and Alcatel). ROW/Zoning/Site acquisition Collocates, Data Center, Remote Switch s (AC/DC wiring- UPS, HVAC, Grounding, seismic design) LTE, eNodeB, HSS-HLR, MME, PCFR, IMS. Cloud Architecture UCS; NAS, IBM, Quanta, HP, Cisco Intel Blade Server Teleconferencing Cisco CTS 500/3010/3210, Cisco Routers Switch s -Nexus, 7700/5600 IMS P/S/I CSCF Unified Communications, IVR, ACD (Cisco, Avaya, Genesys). CTI, UCCE/CER/ICM/ACD/UNITY/CXX/CME/CUCM/IP-IVR/OCS2007. Fiber Optic, ATM, SONET, DLC, DSL, Ethernet over Copper, Microwave, Wi-Fi, Wi-Max/UMTS/MSC/RNC/SGSN. SS7/ISUP/TCAP/Sigtran, E-911, LNP and CALEA. LAN/WAN network optimization including analysis of switch interconnect circuits, tariffs, traffic routing. PBX (Fujitsu, Lucent, Avaya, 3Com, Cisco, Nortel, NEC, Packet 8, ShoreTel). Voice Mail (Lucent, Octel, SS8, Cisco-7550, Centigram, Converse, Unity). Class 5 Central Office Switches (5ESS, GTD-5, DMS). Softswitch (Cisco, BroadSoft, Sonus, Nortel, Taqua, Santera, Metaswitch), S Session Border Controllers (Acme, Newport). CPE (ADTRAN, POLYCOM) SIP, MGCP, H.248 and traditional TDM signaling protocols (i.e. GR303). IAD s (Cisco, Adtran, Polycom, Zhone). Quality of Service (QoS) and Class of Service (CoS), Queuing/Scheduling. MPLS (CAS/CAR), VLANs, VPN s, routing protocols EBGP/IBGP, OSPF, RIP, IGRP/EIG

PROFESSIONAL EXPERIENCE:

Confidential, Seattle, Washington

Program Manager

Responsibilities:

• Providing consulting services from planning, managing, and executing on enterprise solutions; creating business processes, implementing process improvements, and integrating solutions. Optimizing critical business applications from Enterprise Architecture, to Solution Architecture, and Solution Delivery.

Confidential, Seattle, WA

PM-Solution Architect

Responsibilities:

• Insured: EF&I, provisioning of high quality and cost-effective communications related voice services within Confidential LLC (CComm) a subsidiary of Citrix Mobility Applications.
• Delivered: Best-in-class delivery of audio services from all aspects, delivery, interop-interface and operations.
• Drove tNPS scores for Citrix Mobility Applications 10 points greater than its competitor.
• Non generating revenue company; producing over 7 million in revenue (recovery credits) and net savings (TF) yearly (certified CLEC with only 1 account Citrix).
• Operating: (9) states with over 350 Million PSTN Mou’s monthly providing voice TDM and SIP/IP services for G2M/G2W/G2T while maintaining (5) 9’s stability via a nationwide switching platform using GenBand softswitch (C3/G9), TNS SS7, Genesys and Sonus SBC’s (while maintaining SLA’s, CALEA and 911).
• Managed 85 Million Mou’s a month on tier 1 carriers for 800 toll free (TF) Open Voice
• Total Citrix PSTN, TF, VoIP 1 billion MOU’s a month.
• Managed: North American carrier relations, including Transport/NPA-NXX/CIC Codes/LCR/LERG/SMS 800
• Overall network operations including
• Data centers, collocations, provisioning, service delivery scheduling, installations, dispatch, troubles (call center) and NOC support (BOSS/OSS Agile environment).
• Tandem contracts for exchange of service, TEA/IXC SIP/IP agreements, ICA’s, forecast, bonds, transport connectivity - interconnection via local tandem, and tandem toll access for IntraLata and InterLata traffic routing and international toll.
• Regulatory: Compliance, state PUC s, and tariff filings.
• Infrastructure; Solution Architect (SOA) for soft switch, media gateways, SBC’s, routers/switch’s, load balancers, and aggregators, on MPLS integrated network.
• Cloud Builds-USC; SaaS secure builds AWS VPC environments, Virginia, and Oregon.
• Hosted/Cloud Unified Communications; SMB and residential customers VoIP - Centrex features, fixed mobile convergences any device, platform and media.

Confidential, Seattle, Washington

Program Manager-Data-Telecom Architect

Responsibilities:

• AT&T SOW: Program manager and technical data architect building AT&T Foundry’s and Virtual Labs/Data Centers to create a sandbox for trusted and third party developers to have access to a non-production environment (cloud-USC) with enablers for a fast track of Mobility applications, located in Plano, TX, Palo Alto, CA, and Raanana Israel. Includes process discovery, engineering/architecture CAD design (LAN/WAN/Wi-Fi/AC-DC-UPS-HVAC/CRAC/Seismic) for AT&T 4G eNode B ecosystem that’s driving next generation devices, applications, development, (ConceptWave network inventory module), test for mobile apps (Android, iOS, Windows), and equipment (Cisco Nexus 5600 IMS P/S/I CSCF) to further expand the capabilities of AT&T’s mobile and wired broadband assets. Included data center mechanical, electrical, plumbing (MEP) design and management power and utilities, HVAC, space planning, security (physical), geographic site selection, architecture design, floor plans, cabinets and cabling.
• Wireless WI-Max: Financial analysis and detailed business planning for start-up broadband Wi-max providers aimed at serving under developed rural areas. Project/product management implementing CLEC/CMRS/UMTS interconnections for InterLata-IntraLata MTA traffic terminations at the wireless access tandems (ICA’s) and third party transport providers to the POI. Coordinated SS7/ISUP/route sets/TCAP Queries/GTT. Managed regulatory compliance for E-911, LNP, and CALEA vendors/integration. Integrated media gateways, signaling gateways (SBC), routing proxies (SIP), LCR routing, provisioning, translations, VLAN/IPsec tunnels, signaling/number conversions (MGCP/H.248/H.164), security (firewall/IDS/AAA), DHCP/DNS, disaster recovery, network management (SNMP), redundancy/failover and CABS/BOSS (customer service-CRM SAP, NOC, tier support).
• SS7 over IP Transport Solutions Bluefish; Hands on technical evaluations for IP transport solutions to reduce SS7 transport costs by offloading SS7 traffic onto lower cost, shared-use packet core IP networks capping costs by positioning a small, compact, and robust carrier-grade devices within local communities of interest, concentrating SS7 traffic, and backhauling it to an IP-enabled STP over managed, shared-use IP networks.
• FTTH/FTTC Contract Optimization Verizon/TTCSI: Program- ISP OSP Manager responsible for organizing direction, task, and work order flow processes for an NW fiber optic construction company by maximizing strengths and reducing production weakness that drove increase in revenue from 1 million a month to 1.8 million a month over a three month period. Increased production 111% while maintaining SG&A and driving EBITDA 45%. Free cash flow increased 32%. Managed ISP/OSP design, vendors and all SOW’s.
• Ethernet over Copper A&V: Solution architect/product manager evaluating Ethernet over Copper variables to assess market and technology viability, including parameters such as market size (population and geography), market topography, network capital requirements (based on different coverage and service quality parameters), subscriber penetration, service mix, ARPU, CPE cost, and subscriber acquisition costs.
• PSE: Detailed structure analysis ISP-OSP; audits on FTTH fiber and copper facilities located though out PSE operating territories within the Puget Sound area.

Confidential, Kirkland, WA

PM-Architect Data-Telecom CLEC

Responsibilities:

• Responsible for planning, process discovery, directing and controlling all CLEC activities in Texas, Hawaii and Alaska.
• Managed legislative and regulatory issues (ICA’s) within the State, and overall network operations including provisioning, service delivery scheduling, installations, tier support 1-3, dispatch, and trouble resolution.
• UC-CENTREX: Provided hosted/cloud unified communications SMB and residential customers with; instant messaging, presence information, VoIP, Centrex features (IVR/ACD), extension mobility and single number reach, follow me services, audio, web &video conferencing, fixed-mobile convergence, desktop-data, interactive whiteboards, call control andspeech recognition, and integratedvoicemail -e-mail, providing a consistent unified user-interface and user-experience across multiple devices, platforms and media-types.
• Intercarrier Relations: Negotiated/managed all North America carrier relations, for TDM, and SIP/IP trunks for, IntraLATA, InterLata traffic routing, and International toll (LRN, DPC, OCN, NPA/NXX, 911, SMS, CALEA, PUC Fillings, Porting, Tariffs, and compliance).
• NOC Tier 3: Responsible for leading and directing BCE Nexia team that performs Network Surveillance and Network Management for Clearwire’s VoIP network and customer base. Lead the organization in their 24x7 operation made up of Network Surveillance technicians covering the Voice, Data and Transport networks and services.
• PM BOSS Implementation: Led technical team implementing BRD/ SOW for BOSS end to end flow through process for work order management (agile), - Data Hierarchy, Billing Requirements, Order Entry, LNP, Order Management, Activation, Customer Service, 911 Payments and Payment Processing, Number Pool Management, Fulfillment, Taxes and Fees, Trouble Ticket Management, and Revenue Settlement.
• Infrastructure: Solution architect managing priorities for the design, maintenance, development, and evaluation of all network systems, including WAN (MPLS integrated network), LAN, VoIP, Video, Remote Access, Collocates, Data Centers IXC’s, Security technology such as firewalls and intrusion detection. Included VoIP infrastructure equipment Nortel CS2K MCS softswitch, Routers; Juniper, Cisco, Foundry, Firewalls; Juniper, Session Border Controllers: Acme, Voicemail/conferencing servers; Lucent and IP Unity Cisco Nexus 5600 IMS P/S/I CSCF.

Confidential, Irving, Texas

Senior Director Engineering and Operations Telecom

Responsibilities:

• Performa’s and Acquisitions: Developed financial Performa’s P&L’s and assisted in closings. Acquisitions, $4.5 Million annualized, positive, immediate impact on revenue and EBITDA. Acquisitions where EBITDA positive year one and free cash flow positive year two. Reduced direct expense 25% utilizing company’s core network, ISP port terminations and interconnection agreements. Reduced SG&A by 40% by consolidating headcount. Business requirements, design, test, management and deployment implementation using UML RUP.
• PM Next Generation Switching Platforms: Directed end to end integration (EF&I) VoIP Toll Bypass New Mexico, Texas, and Oklahoma using Cisco 3600 routers, 5400 Gateways, SC 2200/10200 IP Cell Softswitch, Media Gateway Controller (MGC) software,and Signaling Link terminals. Identified carriers for interconnection, topologies and deployment scenarios. Reduced operating cost and recurring expenses by 1.2 million annually (16%).
• Major Project Bid: Prepared financial budget, design, bid, marketing analysis and EF&I, for 34-city statewide ATM/IP network throughout New Mexico, generating $42,000,000 in revenue over five years.
• Voice Data Infrastructure: Designed multistate voice/data WAN (MPLS integrated network) over ATM infrastructure, providing corporate layered structure optimizing capital and resources. Access fees for originating and terminating reduced by 25%, $1,750,000 over a 12 month period. Reoccurring transport expenditures reduced $750,000 yearly.
• Financial Modeling: Created financial model for entire CLEC (compliance, CALEA, 911), collaborating directly with all departments and with Cambridge Strategic Management Group to produce and formulate working model with reduced risk and cumulative capex of $89,000,000, gross margins at 60.94%. Reduced capital expenditures by 61%, $20,000,000 year one.

Confidential, Dallas, Pennsylvania

Senior Manager, Telecom Operations ISP-OSP CLEC

Responsibilities:

• Program Management: Directed the build out of a $20,000,000 DSL rollout in 24 metropolitan tier 2 and tier 3 areas with electronics locations located strategically within 282 collocates.
• Organization CTSI: 17 workers plus 70 subcontractors and $78,000,000 budget that handled negotiations, requisitions, and installation of network backbones ISP/OSP, IT, switching, PBX, and SONET transportation hardware (fiber to the hub).
• New Service Development: Constructed $38,800,000 in residential service areas using electronic terminal cabinets with copper build-outs, including building acquisitions, row, modifications for central office installations, and installations of all remote switching facilities.

Confidential, El Paso, Texas

Sr Director, Technical Operations DLEC

Responsibilities:

• Business Planning: Directed development of primary business plans, financial data for El Paso and Dallas metro area, with emphasis on Residential Shared Services (RSS), Competitive Access Provider (CAP), traffic light controls, line runner deployment, and local call center.
• Call Center Management: Provided lead technical support to meticulously maintain equipment in the network call center including replacing the Nortel Meridian PBX/PRI’s, ACD, Voice Mail, Periphonics, Interactive Voice Response, Speech Recognition, and Intelligent Call Manager with UCC platform (moves adds, and changes).
• Solution Architect: Launched TWC’s advanced communications network for multifamily properties in the El Paso and Irving, Texas areas using Fujitsu PBX hardware, providing solutions/retrofits - IDF/MDF. Managed telecommunications across enterprise, process discovery, developed strategies and operational processes and procedures using legacy switching/Digital transport technologies/Software-controlled management systems/Hybrid Fiber Coaxial (HFC) architecture (IPS-OSP).
• RSS in apartment complexes with revenue sharing; Negotiated right of entry/ Letter of agency for ILEC facility relocate/new demark/ cost/building modifications/ environmental/HVAC/ security.

Confidential

Program Manager

Responsibilities:

• Integration: PM responsible for Fiber/ SONET/ copper facilities/ building remotes/ and all associated WAN/LAN electronics for fabrication plant, supporting environmental buildings, and support centers.
• Project Management: Integration of multiple fiber optic by pass networks (Qwest, United, Embarq, SBC) with digital multiplexing, circuit switching, and ENMS/OSS. ISP/OSP installations covered 2,350 miles, and digital transmission systems totaling $211 million.
• Switching Architecture: Technical lead for distributed switching systems, and analysis consisted of detailed reviews of network voice processing for PBX/DID/PRI’s, WATS, ICM, ACD, IVR, LCR, trunk queuing, and call center management systems (CCMS).