SUMMARY

• 7 years of experience as a business analyst in analyzing, optimizing and documenting the business processes, defining scope of the projects and converting user requirements into high level system specifications.
• Sound experience in various domains: Retail and Ecommerce, Banking and Finance - Wealth Management, Capital Markets and Online Banking, Property and Casualty Insurance.
• Worked on IT projects including ecommerce, online retail, B2B web technologies design and development.
• Hands on experience in Waterfall Software Development Life Cycle (SDLC) and ability to work in high pressure agile environment (like Scrum) with strict deadlines.
• Well versed with collecting, analyzing and documenting user requirements, and with organizing user meetings, workshops, JAD sessions and requirement elicitation sessions.
• Proficient in Business Requirement Documents (BRD) and Functional Specification Documents (FSD) creation.
• Hands-on experience in handling Change Requests and change management process.
• Experience in system gap analysis, root cause analysis, data analysis and feasibility studies and conducted Market Research.
• Good Knowledge of Applied Unified Modeling Language (UML) methodologies in process modeling to design Use Case Diagrams, Business Flow and Sequence Diagrams.
• Strong knowledge of Data Mapping, Business Intelligence, Data Warehousing and Business Architecture.
• Played the role of QA Tester/Analyst in Manual and Automated Testing of Web and Client/Server applications on Windows NT/ 2000 and Windows XP environment.
• Expertise in developing Test Plan and Test Case documents. Good experience in conducting User Acceptance Testing (UAT).
• Comprehensive knowledge of and highly applicable skills in risk identification, risk assessment, and risk management.
• Excellent communication, analytical, interpersonal, collaborative and presentation skills. Ability to work in teams.

TECHNICAL SKILLS

Design Technologies: UML, Rational Requisite Pro, MS Visio

Project Methodologies: Agile, Scrum, Waterfall

Databases: SQL Server, Oracle

Technical Tools: SQL Server Management studio, Toad, HP Quality Center, HP Service manager,, HP Quality Center, Remedy, QTP (Quick Test Professional)

Microsoft Office Suite: Word, Excel, Access, Outlook, SharePoint and Power point

Operating Systems: Windows Vista/XP/NT/2000

PROFESSIONAL EXPERIENCE

Confidential, Bloomington, Illinois

Sr. Business Analyst

Responsibilities:

• Obtained a detailed knowledge of the property and casualty insurance as part of UAX version 2 project implementation.
• Worked on DSS - Drive safe and save program for UAX version 2 project rollout in the year 2012 for the remaining states in the U.S.
• Worked as part of the team for ADAM - Automated Driver assignment project. Involved in creating user stories, acceptance criteria and use cases.
• Involved in gathering Functional and Technical requirements for the project and mapped business processes using MS Visio.
• Analyzed business process models and documented clients specifications and business requirements.
• Worked on mainframe applications and legacy applications to analyze application changes and to gather technical requirements.
• Created UML Diagrams including Use cases, Activity/ State Charts, Sequence diagrams, Business Flow Diagrams using MS-Visio thus defining the Business Process Model and Data Process Model.
• Understood discounts and surcharges applied to auto policies for premium adjustment.
• Communicated with business to solve zone tickets under discounts and surcharges on HP service manager.
• Worked with underwriters and actuary to analyze the risk and premium zone tickets for auto insurance policy.
• Involved with DSS - Drive safe and save program version 2 testing for December 2012 screen changes.
• Performed Regression, Integration, System, User Acceptance, Black Box/functional testing.
• Developed test plans, test strategies and test cases. Involved in identifying test data for version 2 testing for DSS - Drive safe and save program.

Confidential, Jersey City, NJ

Sr. Business Analyst

Responsibilities:

• Obtained a detailed knowledge of the wealth management business. Analyzed business process models and documented clients specifications and business requirements.
• Involved in gathering Functional and Technical requirements for the project and mapped business processes using MS Visio.
• Identified data to be extracted and analyzed business data using business intelligence tools in online banking project for debit card processing.
• Identified collateral, PLA and standalone accounts and understood collateral management business attached to the accounts.
• Defined metrics, reports and dashboards for integrated reporting of the business data.
• Extracted data from the IT mainframe systems using SQL tools and provide it to the business users that help them in decision making and analyze change requests in the business application.
• Worked on online banking projects for debit card processing, knowledge of ACH check processing.
• Performed exhaustive manual testing ofweb-based, client/server and mainframe applications.
• Identified Use Cases from the requirements.
• Created UML Diagrams including Use cases, Activity/ State Charts, Sequence diagrams, Data Flow Diagrams using MS-Visio thus defining the Business Process Model and Data Process Model.
• Assisted the QA team in preparing the Test Plan, Test cases and Test Scripts for Functional Testing and Usability Testing.
• Worked as the primary interface between Business Users and Developers/ System Analysts and analyze requirements for the changes in IT applications for various business processes.
• Expertise in writing SQL queries to generate reports and provide to users for change request analysis.
• Collaborated with the technical team / development/ QA teams to resolve issues/defects towards the satisfaction of the users. Participate in design reviews and provide input to the design recommendations.

Confidential, Linden, NJ

Business Analyst

Responsibilities:

• Obtained a detailed knowledge of the business process being followed in the project environment.
• Analyzed business process models and documented clients specifications and business requirements.
• Involved in gathering Functional and Technical requirements for the project and mapped business processes using MS Visio.
• Hands on experience with order delivery system design and development for online order confirmation.
• Worked on Web Technologies design and development to provide B2B ebusiness solutions.
• Coordinated with Share Point Business Data Catalogue and SAP technical teams at various stages of the project.
• Functioned as one of the liaisons between the business line, operations, and the technical areas throughout the project cycle.
• Extracted data from oracle database with the help of TOAD for change requests analysis.
• Identified Use Cases from the requirements.
• Created UML Diagrams including Use cases, Activity/ State Charts, Sequence diagrams, Data Flow Diagrams using MS-Visio thus defining the Business Process Model and Data Process Model.
• Assisted the QA team in preparing the Test Plan, Test cases and Test Scripts for Functional Testing and Usability Testing.

Confidential, Indianapolis, IN

Business Analyst

Responsibilities:

• Identified business process models for International Business in Asset Management, fixed income, stocks, bonds and mutual funds.
• Facilitated, organized and scheduled user interviews, user meetings, group meetings, and team discussion sessions to gather requirements.
• Prepared business requirements document, functional requirement document with project teams.
• Extracted, discussed, and refined business requirements from business users to analyze application changes.
• Analyzed the risk associated with fixed income instruments, equity, bonds, mutual funds and derivatives.
• Performed analysis and design of the project using waterfall systems development methodology.
• Conducted workflow, process diagram and gap analysis to derive requirements for existing systems enhancements.
• Designed and developed Use Cases, Use Case Diagram, Activity Diagrams, and Sequence Diagrams using Microsoft Visio.
• Assisted with users during User Acceptance Testing (UAT), developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.
• Wrote SQL Queries against SQL database to extract test data and provide to UAT teams.
• Assisted the QA team in preparing the Test Plan, Test cases and Test Scripts for Functional Testing and Usability Testing.
• Played a key role in the planning, testing, and implementation of system enhancements and conversions.
• Provided status report to the client at regular intervals with the help of the asset management team and portfolio manager.

Confidential, Madison, WI

Business Analyst

Responsibilities:

• Understood and analyzed the entire working procedures of different types of Annuities that come in conjunction with the Insurance.
• Responsible for analyzing the business process, creating requirements documents, supplementary specification documents, and developing use cases from functional specifications.
• Requirements gathering and documentation of critical business processes.
• Reviewed and assessed information gathered, defined key factor and issues, identified potential problems and facilitated problem resolution.
• Conducted Joint Application Development (JAD) sessions allowing different stakeholders and agents to communicate their perspective with each other and resolving issues to come to a quicker agreement.
• The entire Business process and flow was designed and developed by Use cases and UML models using Rational Rose, Workflows and Screen Shots for the application.
• Developed RUP analysis model using object oriented concepts that include entities, Classes, Use Case diagrams and Sequence diagrams using rational Rose to enable developers and stakeholders for a clear comprehension of the business process.
• Documented Policies, Business Rules, Business Requirements, Procedures and Process flows.
• Developed timelines for project delivery, and managed projects and resources to successful completion.

Confidential

Business Analyst

Responsibilities:

• Gathered and documented customer requirements, detailed functional design specifications and system documentation.
• Facilitated JAD sessions with management, development team, users and other stakeholders to refine functional requirements.
• Developed the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge.
• Worked as a quality lead and worked closely with the QA team for defects resolution.
• Worked with the development team to explain requirements and to convert them into system specification.
• Prepared high level business flow diagrams, business context, procedures and process flows.
• In conjunction with the Project Manager and project team, presented progress reports to clients in order to keep them updated on current status.

Confidential

Business Analyst

Responsibilities:

• Performed a business analysis and risk analysis of the application to identify the key risk areas for the project.
• Thoroughly studied the inherent systems to have a clear understanding of the business processes and associated system workflow.
• Conducted Gap analysis to understand new business model and additional functionalities to be incorporated into the new application.
• Conducted JAD sessions for better understanding and refining of requirements in coordination with multiple teams.
• Clarified and prioritized requirements by conducting brainstorming sessions with the stakeholders.
• Documented various documents including the Business Requirements Document and the Use Case Specification Documents.
• Identified all use case components including basic, alternate and exception flows.
• Participated in various architectural development sessions to provide technical teams with a better understanding of the requirements.
• Analyzed Requirements and created Use Cases, Use Case Diagrams, Activity Diagrams using MS Visio.