SUMMARY:

• Innovative and dynamic financial services executive with 20+ years of proven experience managing cross - functional teams, projects, audits, and initiatives focused on large program implementations, global payments platform execution, regulatory compliance, portfolio conversions, IT re-engineering and integration, and financial product launches. Strong corporate presence, change management and issue resolution skills, ability to garner support and consensus across stakeholder base, broad subject-matter expertise, and third-party vendor negotiating skills. History of success managing concurrent projects across multiple disciplines

TECHNICAL SKILLS:

Technology and Tools: Microsoft Office Suite, MS Project, MS Visio, MS Access, MS SharePoint, SQL, HPPM, Navigator, Clarity, Concur, ARIBA, Fieldglass, JIRA, Quality Center

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Project Management

Responsibilities:

• Coordinated Market Risk Stress Testing efforts for CCAR submission components, current and target state process flows, data mapping to FR Y14-A, review and challenge procedures, quality of content audits, BAU materials, and documentation requirements (Policies & Procedures, Methodology & Model Inventory Mapping, Methodology & Process Overview)

Confidential, New York, NY

Project Management - Contractor - SVP Level

Responsibilities:

• Hired PMO Team for inaugural 2017 CCAR submission and contributed to foundational analytics and stress loss forecasting initiatives across Operational Risk, Market Risk & Infrastructure, Wholesale & Retail Credit Risk, Aggregation & Reporting, Scenario Management Tool, and Governance work streams. Created team infrastructure, project management and process standards, governance controls, risk appetite framework, quality of content standards for BRDs, SIT/UAT test scripts, and data source mapping to deliver on PRA, EBA, CCAR/S.165 (FR Y-14A/Q/M), FR Y-9C, BCBS 239, BASEL, and DFAST requirements. Led audit of project closure evidence to pass regulatory traceability audits of 525 project work packages.
• Led Program Team working across Finance, Risk, Governance, Front Office, and Audit to compile decision-worthy presentations for SteerCo, CCAR Program, CRO, and the Board. Instituted meaningful KPIs and ‘LEAN-ed out’ 20% of non-essential reporting.

Confidential, New York, NY

Project Management - Contractor - VP Level

Responsibilities:

• Coordinated 2013 CCAR RWA forecasting year-end and mid-year submissions. Supported Capital Planning Working Group initiatives across Operational Risk, Market Risk, Credit Risk, and Legal sub-work streams including: (i) project planning, process flow diagrams, status reporting, issues tracking, risk identification, and remediation; (ii) creating presentation materials for executive committees; (iii) lessons learned, data sourcing and mapping, gap assessments, and testing; (iv) authoring Process Documentation, Methodology Memos, ancillary regulatory documentation, and MRA/MRIA remediation; (v) auditing.

Confidential, New York, NY

Vice President, Enterprise Risk Management Officer - Managing Program and Project Implementation Team

Responsibilities:

• Expanded PMO team to manage a multi-year $146M Risk Platform Transformation Initiative along with 110 existing business-as-usual (BAU) program/project pipeline including data sourcing and Data Warehouse creation. (Products: Fixed Income Securities, Equities, Mortgage Backed Securities, Credit Derivatives). Audited projects for compliance with internal standards, FRB, and SEC.
• Established new processes and business case rigor to improve quality of content of requirements (BRD) gathering including the first people and process flows to identify gaps and system design flaws in order to create business work flow logic. Conducted audit of project management procedures, eliminated rework, reduced support expense, and realigned resources resulting in $800K savings.

Confidential, New York, NY

Vice President, Global Risk Management, Senior Change Manager

Responsibilities:

• Led audit initiative and established minimum quality standards and governance control processes for 200+ projects, reviewed 22,780 documents, created self-navigating SharePoint site and folder structure, and passed an OCC audit focused on quality of content of documentation, traceability evidence, and demonstrable risk control procedures.
• Managed project funding and approval process for the $120M Initiative Portfolio for all Risk Lines of Business.
• Risk & Regulatory Compliance, BASEL II Counterparty Risk, Traded Products SME, Data Sourcing Specialist.
• Managed Merrill Lynch Transition projects (Hedge Funds, Prime Brokerage, Limits, Consolidated Exposures, Credit Risk, Market Risk, Country Risk) including systems integration, hardware procurement, SIT/UAT testing, budget control, process improvement, risk analytics, BASEL II, MRIA, and implementation. Projects delivered ahead of schedule and under budget by $122K.
• Managed a team of project managers across 14 projects on a $6.3M budget, all delivered ahead of schedule and under budget. Instituted new financial budget controls for the PMO group reclaiming $890K lost by previous team’s budgetary errors. Ensured compliance with Regulatory Regulations, Internal Audit requirements, and risk appetite framework.

Confidential, Charlotte, NC

Vice President, Platform Management & Analytics

Responsibilities:

• Created profitability metrics, relationship data, and behavioral models for product/channel fit reducing cost per acquisition by 10%.
• Designed automated billing and performance reporting processes, resulting in cost savings of $334K.

Confidential, Charlotte, NC

Vice President, Operational Risk Management

Responsibilities:

• Designed tools for identifying, assessing, prioritizing, and mitigating operational risk; delivered process improvement measures to guarantee regulatory compliance, expense control, information security, and profitability improvement.
• Established credit and operational risk impact and performance evaluation tools; produced web-based issues reporting and profitability models for account acquisitions through Banking Centers, e-Com, and strategic partnerships.
• Designed segment level testing procedures; documented multiple decision engines and E2E process flows; led cross-functional team to deliver process improvement for change controls and system implementations in connection with new products, services, pricing, and line assignments. Conducted audits for compliance with regulatory rules and legal directives.

Confidential, New York, NY

Account Manager

Responsibilities:

• Formulated product positioning, industry-specific value propositions, and account management procedures; executed direct marketing campaigns and association-level sales and sponsorships initiatives.
• Penetrated new industry verticals in banking, financial services, insurance, utilities, health care, and government to expand revenue opportunities and counter economic and competitive pressure on sales and account retention.

Confidential, Princeton, NJ

Marketing/Sales Restructuring - Consultant

Responsibilities:

• Designed pricing models for electronic products and services; created value-based propositions customized for global market segments, customer-focused segmentation, and bundled pricing offers; delivered on-line customer retention and cross-selling stimulation programs.
• Proved effectiveness of using value proposition oriented sales and marketing for successful global launch of packaged products/services using customized pricing, end-user customer validation, and market and response metrics.

Confidential, New York, NY

Director, Global Marketing & Strategic Account Development

Responsibilities:

• Drafted marketing communications guidelines to provide product performance data; instituted global customer feedback process for quantifiable market data, product functionality, profitability, and user acceptance.
• Increased cross-sales revenue from existing accounts by 160%; reduced product ‘time-to-market’ by 6 months; lowered cost of sales force by 60% with creation of intranet-based and programs.
• Directed 5 managers and marketing/sales team of 30 worldwide with P&L responsibility for cross-selling initiatives; orchestrated product launches; designed value propositions; managed regional marketing promotions.

Confidential, Foster City, CA

Director, Marketing Solutions & Product Management, e-Visa Payments

Responsibilities:

• Developed electronic products (i.e. e-wallets and authentication) establishing Internet competitive advantage, exploiting revenue potential for emerging market, and mitigating fraud exposure.

Confidential

Product Manager

Responsibilities:

• Saved 30% in software development costs by negotiating first third-party contract in Visa history - e-Funds (Deluxe Data) - for out-sourced software development (Oracle) that delivered single-service platform for processing electronic benefits transfers (EBT) on behalf of federal/state governments.
• Guaranteed Visa’s automated clearinghouse funds (ACH) platform capabilities and standards became requirements promulgated by Global Automated Transaction Clearing House (WATCH), thereby increasing transaction-fee volume by 20% (150 million transactions/day) and eliminating competition including winning a contract for global payments processing over SWIFT.
• As Director of Strategic Account Development improved member bank satisfaction ratings by 10% to 92% by instituting a business/technology issues resolution process, customized direct marketing support, brand loyalty and retention programs, risk management controls and performance metrics. Created cross /development standards and materials.

Confidential, St. Petersburg, FL

Product Manager

Responsibilities:

• Secured national online transaction processing platform by negotiating strategic partnership contracts with competing third-party ATM gateway providers (EDS, MPS, and EPS).
• Managed vendor relationships with software developers Fiserv, XP Systems, Symitar, and Ultradata; increased revenue growth of debit transactions by 18% by introducing direct marketing and credit-screening programs.
• Appropriated business from competitive third-party processors (FDR, Total Systems); successfully managed conversion of 6 million credit card account portfolios (credit, debit, merchant, and B2B), collectively contributing $5M to annual sales.