SUMMARY:

• IT Professional with an extensive and diversified background experience: (20+ yrs) as a Business and Systems Analyst, writing /documenting and flowcharting processes, creating tutorials, gathering and writing requirements and specifications (functional and technical), Monitoring and Mainframe CMDB Systems Support Analyst, IBM mainframe applications developer, HR Executive Administrator / generalist, HRIS systems, customer service/relations and support, client trainer
• Developed, maintained, and supported financial institutions'
• Experienced Business /Systems Analyst and IBM mainframe (COBOL, Assembler, CICS, DB2/SQL, IMS/DLI) application Programmer/Analyst. Performed analysis, business/ functional /systems and technical writing. Created test cases/plans. Performed Unit, Customer and User Acceptance, baseline and regression testing.
• Performed all phases of project life cycle (SDLC) including conducting JAD (Joint Application Design and Development) and JAR (Joint Application Review) sessions with technical and client stakeholders, analysis, design, development, implementation, maintenance support, process and program technical specifications (including detailed process and program flowcharts/diagrams using Visio. Defined files (including GDGs). Utilized RFDS (Report File Distribution) and FTP (File Transmission Protocol) for transmitting reports and files to clients. Functioned as a technical writer and business analyst throughout career as a developer.
• Business Analyst on Insurance Claims management systems for Crawford & Company, created Gap analysis of CICS and new GUI application (replacing the CICS Insurance Claims application).

PROFESSIONAL EXPERIENCE:

Systems Analyst Consultant

Confidential

Responsibilities:

• From change requests and projects, created and documented Use Cases and Technical Responses. Utilizing JIRA, in an Agile environment, entered Epics and subsequent User Stories.
• Worked with and conducted meetings and technical walkthroughs with business owners, developers and testers (SIT and UAT) to review test cases and technical responses ensuring complete understanding and integrity of all technical development solutions. Monitored, facilitated and supported SIT ( Confidential ) and UAT testing
• Created tutorials of systems analyst enrollment system accesses and processes.

ITIL Support Analyst

Confidential, Columbus, Georgia

Responsibilities:

• Created and maintained detailed CMDB step - by-step process tutorials including: process flowcharts, screen prints, and trouble-shooting steps. Mapped CMDB database tables and elements to GUI CMDB utilized for client-facing.
• Performed on-demand (by client) and periodic CMDB audits to ensure integrity of CMDB automated updates and manual updates.
• Manually maintained and updated CMDB (Configuration Management Database on mainframe) online SLA request fulfillment, maintenance, and MQ Load remediation, and reporting on MQ SLA Response times. Added new clients, released and recycled bank numbers on defunct clients. Modified COBOL programs to update CMDB database elements. Creating and executing DB2 SQL queries for reporting purposes. Performed recovery of CMDB SLA/AUTHS/STIPS database reports (utilized COBOL, JCL, and TSO). Migrated COBOL JCL and code via Endeavor. Created and submitted CA7 Schedules and Schedule updates.
• Create and execute SQL queries to retrieve CMDB server database information for client reporting, client ID and Bank Number maintenance.
• Maintained CMDB database in resolving incidents and special requests. Acted as CMDB administrator in maintaining user roles; i.e. granting viewing and maintenance capabilities to Operations Monitoring group and other Service Desk personnel. Maintained CMDB web application platform utilizing.
• Created step-by-step application instructional tutorial/ guides utilizing Microsoft Office, Visio, and PowerPoint. Perform primary and backup On-Call support for Operations/Service Desk Center.
• Gathered and documented client requirements on a monthly basis. From the requirements, developed customized reports on all bank numbers and client ID assignment and decommission.
• Responsible for Confidential GTS AMPS team Business Continuity Plan utilizing Keylight BCm management application.
• Utilize monitoring and discovery tools, SPLUNK, Dynatrace, Confidential SiteScope, Microscope SCOM (MS Service Center Operations Manager). Completed ticket requests to add Windows and Linux/Unix Server agents in SCOM.

Business Analyst Consultant

Confidential, Alpharetta, Georgia

Responsibilities:

• Utilized PowerPoint in creating main SDLCM deck (165 slides) for internal clients. This deck is a step-by-step instructional document (including GUI screenshots and detailed functionalities) to be used in presentations for internal Confidential clients.
• Gathered business requirements via project and technical team meetings.
• Entered business, technical requirements, system/ program specifications, and test cases into Confidential 's ALM (Application Lifecycle Manger) tool. Tested, monitored and documented ALM enhancements.
• Conducted online and Lync (Office Communicator) meetings showcasing, tests, and enhancement releases.

Lead Business Analyst Consultant, 12/ /2012

Confidential, Atlanta, Georgia

Responsibilities:

• Gathered and documented high-level business and system/technical requirements ensuring requirement traceability. Utilizing Rational RequisitePro (requirements management application tool), recorded all business/system requirements. Mapped system requirements to business requirements.
• Articulated and created “AS-IS” and “TO-BE” processes utilizing VISIO flowchart tool. Reviewed and approved technical design and specifications documentation. Conducted JAR/JAD work sessions with all stakeholders and vendors. Monitored Project implementations. Acted as liaison between clients (internal and external) and developers to ensure integrity of technical requirements. Assisted in
• Technical writing on systems specifications/requirements.
• Interfaced with third-party vendors: ACS/Xerox ( Confidential Tier 1 Call Center for Benefits, HR, Payroll, Learning, Total Rewards, etc.), Oracle Taleo (Recruiter and Candidate Applications), LexisNexis (Candidate/Employee Screening and Background Check), SevenStep Recruiter, and PeopleSoft (HRMS) support.
• Reviewed, edited and approved IVR (Interactive Voice Recognition) script, error message display page, and web change display page for offshore/onshore technical team.
• Developed notification/bulletins to be broadcasted to the employees and retirees notifying changes in portal access.
• Responsible for test case/plan creation/development, coordination and execution of all testing cycles (FIT, SIT, CAT), and defect tracking /resolution.
• Worked closely with ETRM Confidential Security SME to identify and document security business and system requirements to ensure compliancy of vendor access to Confidential intranet and Oracle PeopleSoft HR and Benefits applications.
• Performed thorough Post-Implementation testing of new Confidential HR myHRsuntrust.com website/portal. Documenting all results/screenshots. Verified third-party vendor/recruiter vendor post- production access to Confidential ’s Taleo and recruiting application with project team and third-party vendor/recruiter.
• Tools utilized: SharePoint project repository for artifact storage and running approval workflows for auditing compliance, Live Meeting (WEBEX), Microsoft Office Suits 2007 (VISIO, WORD, Excel, PowerPoint, and Outlook), Primavera time management for project time logging, Confidential Quality Center to create test plans, and Confidential ALM (Application Lifecycle Management) tool for creating use cases and test plans.
• Participated as a scribe at Sedgwick (Leave Management Systems/Vendor) meetings for project manager. Adding employee vacation hours (used and outstanding) information to the Sedgwick send file.

Business Analyst Consultant

Confidential, Norcross, Georgia

Responsibilities:

• As Lead Business Analyst, conducted requirements gathering work sessions with key stakeholders and technical resources via meetings, utilizing WEBEX and other teleconferencing tools.
• Documented both business and technical requirements, created traceability matrix to facilitate next step phases. Downloaded all documents and artifacts to SharePoint repository. Maintained all documentation in SharePoint to facilitate Tollgate phase reviews and enable auditor, peer, stakeholder, and outside vendor access. .
• Projects included: Data Center Transformation Systems project to consolidate 59 data centers into 2 data centers, Base24 capacity adds relocating RFDS and Data Express transmission services from legacy Tandem server to new Confidential Blade technology server to prep the legacy Tandem server for 2011 Peak Season transaction activity, and a client bank Corillian Online Licensed implementation requirements. Both projects have successfully gone through Confidential Tollgate processes (similar to SDLC phase reviews).

Business Analyst Consultant

Confidential, Atlanta, Georgia

Responsibilities:

• As Lead Business Analyst, worked closely with internal business unit, project management, and SMEs to understand and document current and proposed business processes and objectives for Claims Management and Trust Management Systems.
• Performed gap analysis between legacy Loss Fund management (CICS platform) and in - development (new) GUI Claims Management/systems (CMS2).
• Performed analysis, requirements gathering and documenting of RiskTech, ARMS (Automated Risk Management System), SISDAT, Global Claims, Worker s Compensation Insurance Claim System Applications, and downstream Medical Claims Management Systems.
• Technical writing: Authored user-friendly, step-by-step instructional tutorials which included GUI and online claim screens and their functionality. Authored and maintained claims systems application acronyms and terminology definitions dictionary (including basic functionality), used for business requirements and gap analysis.
• Monitored online (CICS) Claims Management support team tasks/efforts to gain knowledge of claims support noting defects for technical remediation.

Business Analyst/Consultant

Confidential, Tampa, Fla

Responsibilities:

• As the Lead Business Analyst, performed client/customer needs requirements and information gathering, flowcharting and writing business requirements, defining functional test case scenarios, working close with client, PMP, and technical developer resources. Conducted project peer and user conferences and reviews.
• Research and analysis of state government debit card products involved. Created Business Requirement documents for Prepaid and Debit card, Electronic Funds Transfer/ Electronic Card Account Platform, Electronic Benefits Transfer debit card, WIC (Women, Infants and Children) benefits debit card, and Navy Cash ATM/Debit card platforms.
• Monitored project Level of Effort from initiation to implementation (full SDLC) and closing of project.
• Reviewed and recommended modifications/enhancements of other Business Analyst s business requirements and technical specification documentation. Ensured that requirements met State, Federal, and Naval regulatory standards.
• Technical writing: Authored/wrote instructional tutorials, reviewed and made modifications to technical and testing documentation.

IT Bankcard Business Systems Analyst Consultant

Confidential, Tampa, Florida

Responsibilities:

• Created customer/user high - level and detailed business requirements by: performing investigations, research and analysis, and gathering of information, liaising between technical developers and customer/users, flowcharting and writing of business, functional, and technical requirements and specifications, reviewing all technical programs utilized, defining functional and technical test and use case scenarios on on-line and batch processes for B2K (BASE2000), and CICS Customer Service, Service View, and GUI interface views.
• Identified and defined GUI Customer Service Screen interface transactions, complete with mapping matrix for the GUI interface rewrite; identified all customer Service View service screen fields, screen resources (files and programs), and drop-down menus linking all GUI screen fields providing valid data entry and automatic field data values.
• Acted as chair for monthly and quarterly regulatory release scheduling and status meetings, set up schedules and monitored Confidential /MasterCard Regulatory releases. Presented weekly spreadsheets of progresses, schedules, and release support resources.
• Provided production support and defect analysis during implementation releases. Responsible for writing product- and service-related release announcements.

Sr. Programmer/Analyst and

Confidential, Columbus, Georgia

Responsibilities:

• Performed analysis, design, development, and implementation walk-throughs, technical/peer, and final client reviews for all project phases. Set up and maintained CA7 Job Scheduling for all jobs.
• Performed QA and UAT testing including creating test data/files, and test scripts.
• Built and approved ENDEVOR packages for movement of application program modules, datasets (including GDGs), and JCL from implementation to production.
• Performed 24/7 production and implementation support for all team applications.