Business Analyst & Project Lead Resume

SUMMARY:

Daily status reporting and monitoring of project progress to various stakeholders.
Resource allocation and resource Management to meet strict deadlines
Coordination between onsite teams to define the project scope and deliverables
Architecting Avaya Call Center based on Avaya CTI technology
Day to day communication with onsite during Design Documents and module delivery
Business Analyst
SDLC and Project Management
Maintain High Quality Standards
Requirement Analysis and Documentation
Team Building and Supervision
Interpersonal, Liaison and Analytical SkillsAssigned with operations as a member of development Team following organizational guidelines.
Determine the project approach, staffing, responsibilities, and schedule
Define team member roles and expectations, and ensure timely feedback.
Ensure that project resources receive any necessary and are used effectively
Measure and monitor progress at clearly defined points in the process to ensure that the project is delivered on time, within budget, and that it meets or exceeds expectations
Balance scope, schedule, budget, quality, and risks. Make adjustments as necessary
With other leads, develop, implement, and maintain the Project Plan, including the configuration management, risk management, project measurement, and quality management plans
Ensure that all requirements, project plans, and changes to commitment are communicated to all affected team members
Manage relationships and coordinate work between different teams at different locations
Participate in quality management reviews as outlined in the Manage Quality task
Review and manage all changes to the requirements through a formally defined scope change process
Ensure that the end product fulfills the contract and meets the sponsor's expectations
Act as point of contact (POC) between offshore PM, Onshore team and client team
Participate in all client meeting and workshops from onshore
Work with the business architect and other planners to assess current capabilities and identify high - level customer requirements
Identify and define detailed product requirements and use cases
Set up and maintain the Requirements Traceability Matrix & ensure alignment to requirements
Work with the project manager and other team members to define performance goals for the offshore delivery resources and ensure to provide timely feedback
Participate in transitioning the requirements to the designers, and ensure a clear and complete understanding of the requirements
Assist in translating requirements into test conditions and expected results for product and user acceptance testing
Used GOTS tool to identify the cost for the travel plan of off-shore resource.
Work closely in hiring where I conducted interview, initial screening and short term and long term cost related to hiring a resource (permanent or contract).
Responsible for identifying various scenarios for performing requirement analysis as such to ensure a smooth work flow by visiting client.
Led the pre-sales activities project (SOC, RFP answering, demo) for many vendors.
Executed operations in preparing Functional specification document, Application design document and call flow diagrams.
Responsible for raising Project change request for design change and new design specification to compliance with company followed ISO process.
Work in close coordination with Project Leads for obtaining essential information and ensure completion of projects within stipulated time frame.
Involved in Testing Cycle from SIT to performance testing to ensure client’s business specifications.
Imparted on Avaya framework to Avaya Business partners in Avaya Hong-Kong circle.
ed best employee in Customer Satisfaction Category for in Confidential International.
ed pinnacle for exceptional performance for Q in Accenture India.
ed of excellence for outstanding IVR project delivery by Accenture NA.
Completed 35 hours of PMP .

TECHNICAL SKILLS:

Technology and Tools: Avaya Voice Portal 4.0, Avaya IR 1.3, Avaya IR 2.0, Avaya IR 3.0, CVCTI server, Avaya AES, Avaya MPP, Communication Manager, Avaya Proactive Outreach Manager, Avaya Intelligent Call Routing, Nuance Speech Recognizer, Nuance TTS Core java, C, VXML, CCXML, Avaya Dialog Designer, Transaction Assembler Script, Data Interface Proces. JMeter and BadBoy. Bugzilla and HP Quality Center. CVS and Sub Version Postgres 8.2, Oracle 9i, SQL Server 2000, Oracle 10g Express Edition, IBM DB2, MySQL 2005 Express Edition and Flat files SQL Solaris, Win - XP, 2000, 98, NT, DOS and IBM AIX 6.1.

PROFESSIONAL EXPERIENCE:

Confidential