PROFESSIONAL SUMMARY:

• Versatile professional with over 17 plus years of experience in Project/Program Management in Information Technology. Experience spans across designing and building IT Infrastructure ( corporate office, delivery centers and data centers) across geographies of North America, Eastern Europe and India.
• IT Infrastructure Design and Implementation
• Experience in Design and Implementation of large scale Infrastructure projects involving setup of BPO delivery centers, corporate offices, technology hubs related to BPO, ITES and Infrastructure Management. Have executed these projects at multiple geographies across Americas, Eastern Europe and South East Asia. Responsible for Solution Designing, Costing, Project Planning and Project Management and Implementation of these delivery centers.
• IT Infrastructure Maintenance and Support
• Have handled IT operations and overall manageability of IT infrastructure & set - up. Strong technical experience in Network Designs (LAN/WAN), implementation, installation, Administration and Management. Managed Active directory, System domain, System Administration & support related activities. Expertise in design and implementation of corporate email and mobile email. Installed and managed enterprise level data storage, SAN deployment, data Backup, antivirus and patch management systems.
• Vendor Management
• Experienced in coordinating, negotiating and motivating external vendors. Vendor liasoning with Telecom service provider & local authorities; managed different vendors for new IT Infrastructure procurement and warranty support of servers, Network equipment, Software, Application support
• Transitioning and migration
• Experience in large scale transition management and off shoring projects involving transition of services related to, BPO & ITES. Experience spans across industry domains of F&A, Insurance, Utility and Transportation. Planning and scheduling to ensure completion of the project within the time and budgetary parameters and for optimizing resource utilization.
• Business Application Maintenance & Support
• As Project lead was responsible for all operational & application support. This includes operational & infrastructure support, licensing, optimization, capacity management and platform upgradation of Business intelligence and Analytics applications such as SAS, MATLAB and CARTS & MARS which contribute to Decision Analytic & Transformation business process.
• IT consulting & assessment
• Experience in SOX 404 IT controls evaluation at various client sites across US. The engagement involved assessment of entity level controls and testing the design & operating effectiveness of IT General Controls and application controls. As engagement lead was responsible to conduct testing and reporting on the effectiveness of IT General controls along with suggesting remediation measures for identified deficiencies.

TECHNICAL SKILLS:

Framework/Standards: ITIL, SAS70 & ISO 27001

Enterprise Management tools: SCOM, HP OpenView, CA, Cisco Works (RME)

Emailing Solution: MS Exchange

Project Management Methodology/Tool: PMP, MS Projects

Backup, Antivirus & Patch: VERITAS, MacAfee (ePO, Tops), WSUS & WDS

Research & analytics applications: SAS, CARTS and MARS.

Devices and server: Cisco Routers, Switches, firewall IBM & DELL

WORK EXPERIENCE:

Confidential, NYC, NY

Sr. Manager

Responsibilities:

• Responsible for management, status reporting and stability of complex and cross-functional ITprojectwork efforts
• Managedinfrastructuredeployment; worked with IT and business teams for installation, testing, and support
• Created and managed ongoingprojectplans, schedules and budgets, and oversawprojectteam
• Managed multiple complexprojectssimultaneously; both enterpriseprojectmanagement assignments andInfrastructureSolutions Group/ISGprojects
• Migration team is responsible for migrating client’s business processes from customer location to any of the EXL delivery center spread across North America, Eastern Europe, South Asia and India.
• Datacenter Consolidation: Pertaining to EXL strategy of growth by acquisition we have acquired multiple entities each of them having a datacenter of their own. Our DC consolidation strategy involved of visioning a single data center with optimized cost and required scalability to accommodate for future growth. I have worked as a core team member in the design, consolidation and implementation of this datacenter.
• Delivery centers and Head office: EXL has witnessed a huge growth year on year for past 5/6 years. We have expanded our operations to build multiple delivery centers across geographies of North America, Eastern Europe, South East Asia and India. I have been responsible for building our head office in NYC, Branch office in NJ and service delivery center in US, Philippines and India. Led cross-functional implementation teams to build out an ITinfrastructurefrom ground up to support EXL in-house and clients requirement.
• Migration of 400+ FTE both Voice & Non Voice for Insurance vertical. The EXL delivery centers were spread across Romania, Philippines and India. This involved setting up of procurement and implementation of MPLS backbone, voice gateways, Dialers and interfacing these with customer mainframes.
• Acquired entity assessment for EXL existing client. Being part of assessment team I have represented EXL Tech and independently worked on this assessment generating direct revenue through individual billing. Assignment included evaluating client’s existing infra, requirement, growth, scalability and recommendation with cost and efforts.
• SOX 404 IT controls evaluation for a leading player in Positioning and control Solutions in North America. The engagement involved testing of entity level controls and testing the design & operating effectiveness of IT General Controls and application controls. The engagement involved preparation of Risk & Control Matrix and testing the design and operating effectiveness of IT General Controls.
• Mergers & Acquisitions: EXL has an aggressive growth strategy centered around Inorganic growth. I have worked as a designated SPOC from Technology to perform the necessary assessment and due diligence for integrating the acquired entity with the main stream EXL Infrastructure. Project involved Integrating and delivering the Network, Telecom, Voice, Business applications, Email and enterprise shared services.
• Coordinatedinfrastructurepost conversion tasks including migration of shared drives, servers, databasebackups, planned outstanding data warehouse, data migrations, and forklifting of applications that needed to run after the acquired data center had closed.
• Managed the seamlessly up gradation of Decision Analytics platform comprising of SAS, CARTS and MARS which is a business critical platform for our DA Service Offering.
• Another key project that I managed involved the building of blended contact center for Private Label Credit Card Business. The Business processes involved were Customer Service (Inbound) and Collections (Outbound) involving approx. 250 FTE
• Have worked as an Enterprise System Administrator. I was responsible for Exchange Administration, Web Administration, Blackberry Enterprise Servers, File Servers, Routers and Firewalls. Have played the role of a deskside support engineer for VIP and Premium users. Have participated in Major Incident Management bridge calls as Infrastructure SME

Confidential

Technical Executive

Responsibilities:

• Desktop and server management
• Email administration - Microsoft Exchange platform
• Implementation and management of daily Data backup
• Created and manage standard desktop images for employees based on job function reducing the time required to install appropriate software on a new PC.

Confidential

Customer Support Engineer

Responsibilities:

• Installation, Configuration Troubleshooting of various Network OS like Windows NT 3.5 & 4.0, Novell 3.1x, 4.x
• Installation & Trouble Shooting of Servers, Desktops of IBM, Compaq & HP
• Managed fault tolerance (Raid Level 1 and Raid Level 5) by using software and hardware
• Installation, configuration, performance tuning of Windows server
• Data Backup and restore, user support, file system management, system and network troubleshooting