Summary

• Confidential has designed Enterprise level solutions that align information technology capabilities and leverage application software and databases achieving strategic and tactical objectives and competitive advantage. Confidential has helped clients improve existing business processes and technology bringing standardization and simplification resulting in increased effectiveness and return on investment and higher profitability.
• Confidential has served such diverse clients and industries as USAF (MRO and logistics); US Navy shipbuilding; food production / manufacturing; medical device manufacturers; robotic manufacturing process controls; steel manufacturing; petroleum exploration and production.
• Business Process Expertise:
• Supply Chain Management
• Supply Chain Planning
• Enterprise Asset Management
• Maintenance Repair and Overhaul
• Procurement / Purchasing
• Discrete Manufacturing
• Inventory Management
• Work in Process (WIP)
• Bill of Materials (BOM)
• Customer Relationship Management
• Field Service and Parts Planning
• Spares Management

PROFESSIONAL EXPERIENCE

Confidential, Tulsa, OK

Responsibilities:

• Tested and Implemented customization, extensions, modifications and localizations in multiple international locations in the role of Senior Business Analyst (IT) for Supply Chain and EAM.

Confidential

Asset Lifecycle Management (eAM, ALM, AIP) Consultant

Responsibilities:

• Trained on site the Maintenance management and technician organizations at the distribution and logistics organizations for a major Omni Channel retailer based in the U.S.A. Required skills include translate all program activities from requirements definition to solution implementation and system adoption. Bi - lingual English - Spanish utilized for instruction in implementations where required.
• Provided testing, UAT and GO Live oversight of OPM in multiple US facilities for the major Provisions Corporation. Traced all custom work (extensions, configurations, reporting) to requirements to reduce customization. Documented requirements where none existed. Created functional / technical specifications for business enabling reports.
• Created a virtual corporation concept used in new business creation and existing organizational sustainment. The paradigm focuses on Supply Chain, and correlates customer(s) lifecycle(s) management (a new concept) product(s) lifecycle(s) and organizational architecture. It is designed to give visibility to Organization Architecture and Organizational Strategy.

Confidential

Management Consultant, Supply Chain

Responsibilities:

• Supply Chain Planning, Vendor, Customer and Item Master Data Management leader for Vendor, Material and Customer conversions. Created logistics customization functional specifications. Defined Procurement to Payment functional specifications. Assisted in Finished and Semi-finished goods ASCP and Logistics.
• Asset Lifecycle Management (EAM) architect and implementer at the largest steel producer in the U.S. Documents asset hierarchies, maintenance activities, department resources, and costs; creating maintenance schedules consisting of work activities, resources, and bills of materials, using work management scheduling tools and integration with larger project management tools. Configured CRM Service, Quality, Installed Base, and warranty / service contracts.

Confidential

Supply Chain Management Principal Consultant

Responsibilities:

• Supply Chain Planning, Purchasing and Inventory applications implementation and in Oil Exploration, Production and Refining organization. Established internal protocols for reorganizing Inventory using proven Master Data Management techniques. Implemented leading practices in procurement using Oracle Inventory, Quality Management and Purchasing applications. Linked Asset Maintenance Management planning to ASCP. Trained all Supply Chain personnel using Oracle UPK for individuals and groups.

Confidential

Solution Architect for Asset Management Supply Chain

Responsibilities:

• Project leader for an upgraded implementation of Oracle Field Service at a global computer manufacturer and service organization. Implemented multi-organizational CRM tools: Field Service, Warranty, Service Contract, Quality, Installed Base and Spares Management in a global environment. Master Data Management team lead.
• Channel Revenue Management implementation lead at a global entertainment and communications manufacturing and service organization.

Confidential

Manager Solution Architecture

Responsibilities:

• Program architect for Enterprise Asset Management at major computer manufacturers, airlines and natural resources organizations.
• EAM solution creator at the major land and armament systems contract MRO provider for the US Army. Prepared multiple instances for upgrade R11 to R12. Planned Supply Chain, Manufacturing, Quality Management, Asset BOM, and Asset Tracking systems. Configured CRM Field Service, Installed Base, Warranty and Service Contracts applications.
• Implemented Supply Chain and Master Data Management and process review programs for a Pulp and Paper manufacturer resulting in major material and maintenance costs reduction.
• Prescribed the complex engineering, assembly, commissioning, service, and asset repurpose, decommissioning, reverse logistics and asset repurposing processes at a major social media organization.

Confidential

Solution Architecture Consultant

Responsibilities:

• Enterprise Asset Management / Complex Maintenance subject matter expert in the Expeditionary Combat Support System project.
• Configured and tested EAM for Release 1 solutions as a Key Contributor to System design including: application design; roles, responsibility and security.
• Developed applications, forms, workflow and interfaces as leader of the team that designed key USAF Allowance Standards / Basis of Issue (AS / BOI) solution affecting entire maintenance supply chain.
• Employed expertise in Supply Chain, Inventory, Manufacturing, Quality and CRM Service (Installed base, Warranty, Service Contracts, Spares Management) as a key contributor to Oracle ASCP - CMRO - EAM integration efforts.
• Fielded Release 1, end clients, diagnosing and correcting desktop Java problems, and global and base level telecommunications issues.

Confidential

Solution Architect Manager

Responsibilities:

• Implemented Installed Base, Warranty, Service Contracts, Supply Chain Depot Repair and CRM Field Service (Quality, Installed Base, Warranty, and Service Contracts) track leader for wound care treatment and bariatric Confidential t care device manufacturing organization.
• Created solution for Sales and Operations Planning IT and Application architecture for the packaging division of the world’s largest forest products corporation.
• Developed Oracle Service Applications architecture solution for the service and parts distribution business unit of a multinational engine manufacturer. Integrated demand management, WIP, BOM, Discrete Manufacturing, Quality, Inventory, and Asset Tracking (EAM) and Purchasing and Inventory (Supply Chain Management).

Confidential, Chicago IL

Solution Architect

Responsibilities:

• Performed Client pre-sales functional and technical assessments, created and published articles for presentation at multiple OAUG re: CRM Service Implementations (Installed Base, Warranty, Service Contracts, and Field Service Dispatch) and Trading Community Architecture. Taught Advanced Pricing and Order Management for DARC Academy.

Confidential, Austin TX

Functional Consultant, Field Service Architect

Responsibilities:

• Oracle Functional / Technical implementation SME, liaison between the business unit leaders, application and report developers, DBA team and Oracle support implementing Customer Support, Inventory, Service Contracts and iSupport for the Fuel Delivery Systems and Industrial Blower divisions of a multinational manufacturer.

Confidential

Management Consultant

• Project Leader for a leading manufacturer of satellite communications equipment managing configuration and implementation of Sales and Product Configurator (BOM, WIP, Inventory, Quality, and Engineering).

Confidential, Charlotte, NC

Solution Architect

Responsibilities:

• Service track Lead consultant and individual contributor implemented Teleservice and Field Service for internet / intranet communications device manufacturer. Participated in implementation of Field Service at Power Generation Maintenance client the largest power systems installation and maintenance organization.

Confidential, Redwood Shores, CA

Technical Practice Manager

Responsibilities:

• Participated in Field Service, Install Base, and Service Contracts Applications deployments in US and Europe for a Medical Testing and Biological Science research equipment manufacturer. Replaced legacy service systems and service contracts authoring systems. Implemented 11i for global travel reservations management service and planned conversion of telecommunications network to FR and ATM.