SUMMARY:

• Over 7 years of experience in IT industry with 3 years of experience in Salesforce.com CRM platform.
• Experience in CRM business processes like Campaign Management, Lead Management, Case Management
• Experience in administration, configuration, Implementation, and Support of Salesforce CRM, and Salesforce SFA applications based on leveraging Force.com Platform -- world's first commercial Software as a Service SAAS application running in Cloud Computing Environment.
• Extensive experience working on custom objects, custom fields, Pick list, and role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, Custom Tabs, Custom reports, Report folders, Report extractions to various formats, Snapshots, Dashboards, and Email generation according to application requirements.
• Experience with tools like Account/Contact/Leads Data Importer, Data loader, Force.com Migration and force.com Excel connector.
• Have good working knowledge in querying Salesforce.com database using SOQL SOSL queries using Force.com Explorer.
• Experience working on Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Experience in Creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions and Approval Process.
• Experience in data migration and updates through the tool App Exchange Data Loader, Informatica Data Loader in Salesforce.com.
• Extensive experience as software engineer involving analysis, design and implementation of project requirements through requirement gathering and functional specifications, preparation of use cases and data modeling.
• Experience of implementing security and sharing model.
• Possesses strong interpersonal skills, the ability to interact with people at all levels, and strong communication and presentation skills.
• Comprehensive understanding of Marketo, Email Marketing and Lead Management.
• Highly motivated with the ability to work independently or as an integral part of a team and committed to highest levels of professional and personal excellence.
• Excellent written and verbal communication skills to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.
• Experience in Oracle Modules like General Ledger, Inventory, Accounts Payable, Purchase Order, Accounts Receivable, System Administrator, Order Management, i-Procurement.

TECHNICAL SKILLS:

• SFDC technologies Salesforce CRM Campaign Management, Workflow Approvals, Dashboards, Analytic Snapshots, Custom Objects, Service and Sales Cloud, Apttus, EchoSign, DocuSign, Conga Composer, SOQL,SOSL, Exacttarget
• Oracle Modules General Ledger, Inventory, Accounts Payable, Purchase Order, Accounts Receivables, Order Management and iProcurement, Fixed Assets
• Business Tools Salestream, Solarwinds, NETXUSA, Broadsoft, Microsoft Office, Visio, Project, ARIS Express, Dropbox, Prezi.com,
• Business Analyst Scrum, Agile, Waterfall
• Databases Oracle, SQL Server, MS Access.
• Operating Systems Windows, MAC OS, Linux

PROFESSIONAL EXPERIENCE:

Confidential

BUSINESS SYSTEMS ANALYST

Responsibilities:

• Defined Org wide settings and Security Sharing settings of the Salesforce Org.
• Used sandbox for testing and migrated the code to the production instance using Change Sets
• Worked on Salesforce and Exacttarget integration.
• Created Templates and Email on the Exacttarget.
• Imported and Exported data using Data Import Wizard, Data Export and Data Loader.
• Created and Customized Page Layouts, Record Types and List Views for various Salesforce Objects.
• Worked on configuring Outlook Configuration and setting up Salesforce for Outlook all the users.
• Managed Users, Profiles, Permissions Sets, Public Groups and Passwords Policies.
• Created Validation rules, Formulas, Auto Response rules and Workflow rules as per the business requirements.
• Configured reports, report types, report folders, dashboards and dashboard components.
• Created custom fields, field dependencies, history tracking and lookup filter criteria.
• Implemented security and sharing settings at object level, field level and record level for different users at different levels of organization.
• Created users on the Exacttarget and integrated users with Salesforce.
• Worked on Campaigns, Campaign Members and Reports in Salesforce which is used on Exacttarget for mass email.
• Configured Logo, Salesforce Org Company Profile, User Interface Settings and Login Restrictions.
• Worked on various Salesforce.com standard objects like Campaigns, Accounts, Contacts, Reports and Dashboards.
• Implemented master detail relationship, look up relationship, pick lists, dependent pick lists and formula fields to the custom objects.
• Created users and assigned permissions and roles in the Exacttarget.

Environment: Salesforce.com platform, exact target, Data Loader, Workflow Approvals, Reports, Custom Objects, Custom Tabs, Email Services.

Confidential

BUSINESS SYSTEMS ANALYST

Responsibilities:

• Managed over 300 Salesforce user licenses, 50 profiles, 100 roles, multiple portals and applications
• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and nonfunctional requirements.
• Worked on End to End Implementation and Integration of Apttus Contract Management and EchoSign with Salesforce
• Designed and deployed Custom Objects and Tabs, Page Layout, Approval Processes, Visualforce for automating business logic and suit to the needs of the application.
• Integrated external financial systems for synching data in Salesforce.
• Worked on various Salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Implemented master detail relationship, look up relationship, pick lists, dependent pick lists and formula fields to the custom objects.
• Hands on experience with Profiles, Organization Wide Default, Role Hierarchy, Criteria and Manual based Sharing.
• Implemented Salesforce Process Rules like validation, assignment, auto-response, workflow and escalation for cases and leads.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Used Data Loader for insert, update and bulk import or export of data. Used it to read, extract and load data from comma separated values CSV files.
• Created email templates and also automated Email Process to send installation instructions to new and existing customers.
• Developed and configured various Reports and Report Folders for different user profiles based on the organization initiatives.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Created data migration document for import/export of data from Salesforce.com environment.
• Participated in the training sessions provided by the Salesforce team and support end users.
• Worked on implementing Service Cloud CTI, Email to Case, Knowledge Base and Communities.
• Strong knowledge and experience in implementing applications using Waterfall, SCRUM, RUP and other Agile SDLC Methodologies.
• Experience in all phases of typical SDLC activities including requirement gathering, design, implementation, process re-engineering, verification and maintenance.
• Analyze existing programs or formulate logic for new systems, devise logic procedures, prepare flowcharts.
• Experienced in Conducting JAD, JAR sessions, Identifying business requirements preparing Scope Assessment Document SAD , Pre-BPR Questionnaire, BRD, FRD, HLD, Stakeholder communication.

Environment: Salesforce.com platform, Apttus, EchoSign, Visualforce Pages, Data Loader, HTML, SOQL, SOSL, Workflow Approvals, Reports, Custom Objects, Custom Tabs, Email Services.

Confidential

BUSINESS SYSTEMS ANALYST

Responsibilities:

• Interacted with various business users groups gather the requirements for Salesforce Implementation and documented the requirements.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com SFDC and using other Platform based technologies like Visual force, Force.com API, and Web Services.
• Involved in Salesforce.com setup activities and customized the apps to match the functional needs of the organization.
• Configured Company Information, Fiscal year, Business Hours, Holidays, Multiple Currencies, Language Settings and User Interfaces.
• Managed Users, Roles, Permissions Sets, Profiles, Public Groups, Queues and Password.
• Defined OWD to restrict access to the Users.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Implemented case management automation on Case Object to track and solve customer's issues. Implemented Email-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
• Designed and deployed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created multiple Report types, page layouts and business processes for sales and support.
• Created custom links, formulas, Layouts, workflow and approval processes. Set both object-level and record level security.
• Creating Reports and Campaigns Campaign Hierarchies .
• Customized fields, workflows, validation rules, User Management as well as security management.
• Maintained standard reports and created various custom reports summary report, matrix report, tabular report etc. in Salesforce.com.
• Created business processes for custom and standard objects with appropriate record type and assigned them to specific profiles and page layouts.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects.
• Worked on Agile methodology like Scrum for Salesforce custom app implementation.
• Implemented Data.com for Accounts, Contacts and Leads
• Comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management
• Worked on configuring Knowledge, Communities, Idea, Activities, Ideas and Answers and Customer Portal.
• Configured Salesforce 1, Salesforce Classic and Outlook.
• Experience using common project management tools: Spreadsheets, MS Project, Visio, PowerPoint, Prezi.com, and Shared online documents collaboration Box.com, Dropbox, Google docs.
• Knowledge of Process improvement models: CMM, CMMI, ISO 9001, TQM, ISO/IEC 15504 SPICE Software Process Improvement and Capability Determination , 6 Sigma, Lean.

Environment: Salesforce.com platform, Data Loader, SOSL, SOQL, Workflow Approvals, Reports, Custom Objects, Custom Tabs, Email Service.

Confidential

SALESFORCE ADMINISTRATOR

Responsibilities:

• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Cases, Campaign, Reports and Dashboards.
• Used Data Management tools like Data Import Wizard, Data Export and Data Loader to import and export data.
• Worked on End to End Implementation and Integration of Marketo with Salesforce
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer Account Orders, Renewal Forecasting, and Customer Balance Report with Multi-Currency support.
• Designed and developed workflow rules, validation rules, formulas, and customizations with in Salesforce.
• Experience in CRM business processes like Campaign Management, Lead Management, Entitlement Management, Case Management and Call Center
• Created profiles and implemented Object level, field-level and record-level security.
• Provided support ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management.
• Implemented various Custom Reports and deployed them for different business user levels.
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.
• Documented and shared the requirements with Salesforce.com consultants for further implementation.

Confidential

ORACLE BUSINESS SYSTEMS ANALYST

Responsibilities:

• Worked on setup of Accounts Payables Module
• Configured Financial Options and Payable Options in Account Payable Module
• Worked on merging of Sub Ledgers for specific countries New Zealand, Australia, Spain and Japan and created respective BR100
• Defined Profiles, Security Rules, Payment Format, Payment Terms, Expense Reports, Taxes, Currencies, Aging Periods, Calendar.
• Preparing BR100, MD050, TE40, TE50, CRP execution, User training and coordinating with technical teams on Oracle Apps related Custom design validation for integration between Oracle Apps and legacy applications.
• Configured Malaysia AP modules from scratch and simultaneously created BR100 documentation for the setups.
• Worked on PO, GL, AR and Sys Admin Modules to perform AP supporting setups
• Trained users on Accounts Payable, Purchase Order, General Ledger and iProcurement.
• Participated in Conference Room Pilot CRP , User Acceptance Testing UAT and authored user's manuals.
• Worked with Legal, Treasury, AR, AP, GL business team on setting up critical bank account for AP Module.
• Worked on Global Accounting Engine for EMEA countries Spain, Portugal
• Performed Supplier Migration Testing
• Worked on Standard, Credit/Debit, Prepayment and FA Asset Invoices
• Worked on Payment Automation Process for US and EMEA

Environment: Oracle Applications 11i

Confidential

ORACLE BUSINESS ANALYST

Responsibilities:

• Defined Accounting Flex field Structure, Security Rules, Assigned Security Rules Setup, Define Cross-Validation Rules.
• Defined Period Types, Accounting Calendar, Currencies, Conversion Rate Types, Enter Daily Rates, and Set of Books.
• Defined Journal Sources, Journal Categories, Shorthand Aliases.
• Implemented Oracle Accounts Payable for Bank reconciliation.
• Performed Bank Reconciliation.
• Trained users on Accounts Payable, Purchase Order and General ledger.
• Fully participated in Conference Room Pilot CRP , User Acceptance Testing UAT and authored user's manuals.
• Writing and executing detail manual test scripts in Mercury Test Director.
• Developed input test data and expected results for test plans.
• Researched testing errors for resolution and documented all defects in detail with attachments, before passing on to the senior business analysts for further review.
• Interacted with the end users to get necessary feedbacks.

Environment: Oracle Applications 11.5.10

Confidential

BUSINESS ANALYST

Responsibilities:

• Responsible for understanding the Business Processes and Knowledge Transition
• Responsible for Testing and documentation
• Responsible for Training to the Operations Team
• Involved in modules GL, INV, AP, PO, AR, OM and I Procurement.
• Participated in System analysis and gathered requirements.
• Worked on Procure to Pay Process, Internal orders process.
• Creating the items, shipping Network, Locations, Conducted Miscellaneous transactions, internal customers, price list, Requisitions, pick release against sales orders, ships confirms for sale orders. Defined Sales Credits setups.
• Designed general setups like defaulting rules, processing constraints, pick release rules, shipping setups, DFFs and Transaction types.
• Designed price lists for different currencies, Modifiers and qualifiers.
• Define pricing formulas. Attaching pricing attributes to modifier lines.
• Define a price list and adding items to price list. Define a multi-currency conversion list. Define modifiers list.
• Worked on Order Cycle, which includes Booking, Pick Release, Ship Confirming and Interface to Receivables, Invoice/Credit memo generation.

Environment: Oracle Applications.