Business Support Analyst Resume Profile Dallas, TX - Hire IT People

Experience:

Confidential

Business Support Analyst II

System admin for internal users and third party vendors
Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues.
Excel in asking probing questions and researching, analyzing and rectifying problems
Communications liaison between business, site operations, production support, application development, infrastructure
Gathered detailed business requirements and identified users' requirements
Proficient in preparing planning documents and written reports
Involved in training of end users and Documenting Training Manuals
Design and create workflow documents using MS Visio
Experience in conducting Manual Testing, User Acceptance Testing UAT and documentation of Test Cases
Subject matter expert in providing guidance on proper use of data
Access control and maintenance using AS400, Active Directory, Report Server Security
Experienced in Installing, Upgrading and Configuring of Microsoft SQL Server and Databases 2Yr
Experience using Business Intelligence tools such as SSRS, Excel, BIDS, Report Builder 2Yr
Self-motivated and possess ability for critical thinking, analysis, good interpersonal and communication skills. Team-oriented, technically motivated and creative. User oriented with a desire to learn client's business requirements
Excellent verbal and written communication skills combined with interpersonal and conflict resolution skills and possess strong analytical skills.
Thorough understanding of software development life cycle SDLC , Agile methodology

Confidential

Business Support Analyst

Implementing disaster recovery procedures using Ghost Norton Utility Software
Worked as a liaison between logistics and developers to create a better tracking system to avoid chargebacks
Utilize MS SQL Server 2005, SSRS/SSIS to generate Ad-Hoc reports for Planners and Merchants Team
Maintain, update and monitor database in SQL 2005 on daily basis, stored procedures, TSQL
Create Business Requirements Documents, Functional and Software Requirements Specification Documents.
Strong background working with business users, and developers to identify requirements, perform analysis and implement maintainable solutions that meet the business requirements

Confidential

Teaching Assistant Helpdesk for Advanced Technology Computer Lab

Support Computer Applications in Education and Training/ utilize modern computer-based technologies that include: graphic applications, telecommunications, networking, programming and computer-based training
Install, configure, upgrade, and support MS Windows 98, XP, Novell Client, and RedHat 7.0. Create manual on using the computer lab equipment and logging onto the network
Assist students to use Adobe Photoshop, MS Excel, MS Access, MS Words, MS Outlook, Cool Edit 2000, FTP script and web authoring tool HTML