SUMMARY:

• Highly qualified and experienced information technology professional having 15+ years track record of leading successful projects incorporating a wide range of OSS and BSS applications and technologies. Consistently recognized for improving organizational effectiveness, managing ongoing client relationships and earning new business opportunities while creating long - term loyalty. Exceptional leadership that aligns business processes and IT infrastructure to realize cost savings, accelerate performance, and sustain strategic flexibility. A builder of high-performance teams focused on delivery management, program management, and technical solutions services.
• 18+ Years of IT Service Delivery Experience Ability to lead Large and Strategic IT Engagements Successful Manager leading Global Delivery Spearheding Large IT Infrastructure Operations Thorough understanding of ITSM, SDLC, and ITIL Proven Program Management Track record Thought Leader for Pre-Sales and Solutioning teams Innate Grasping Ability Exceptional Analytical Skills Thought Leadership Passionate for Technology and Process Innovation and Automation
• IT Infrastructure Delivery Management IT Delivery Management IT Managed Services IT Outsourcing
• IT Strategy Development and Implementation Customer Relationship Management ITIL V3
• Lead Strategic Initiatives Proposal Development Contract Negotiation and Management
• Program Management Project Management Staff Management Team Building
• Global Delivery Management Pre - Sales Support

TECHNICAL SKILLS:

Productivity Suite: Microsoft Office Suite (Word, Excel, Power Point) MS Visio MS Project

Cloud Technologies: VMWare RHEL HYPER V ESX

Database Administration: ORACLE 8i /9i/10g/11g

Server Admin and OS: AIX 5.1 / 5.3 HP-Unix Solaris 2.6 Solaris 8 Windows NT Windows 2000

Programming Languages: SQL PL/SQL C / C++ Shell scripts

Tools: NetCool, AOTS, INNOTAS, Putty, UAMWeb Technologies: Websphere Application Server Administration 5 / 6.0

PROFESSIONAL EXPERIENCE:

Confidential

Program Director

Responsibilities:

• Head infrastructure delivery and operations portfolio in excess of $20Mn with six direct reports and indirect reports in excess of 400 IT engineers . The delivery responsibility includes managing and overseeing operations for server administration, database administration, storage administration, incident management, event management and problem management.
• Other key general management responsibilities include maintaining excellent customer relationship, providing thought leadership for proactive proposals, Creating proposals, Leading RFP response units, staff management, preparing and reviewing budgetary effort estimates, generating new business leads and opportunities. Additional responsibility includes meeting revenue growth targets and EBIT targets qurter on quarter, liasioning with program management office, creating and managing multiple contracts.
• Manage and oversee complex cloud migration with budget of $4M on an aggressive timeline. Perform due diligence, estimate resource requirements, and negotiate with client on ongoing needs. Lead multiple IT infrastructure and IT delivery teams involved in migrating unknown amount of data from legacy system into the cloud for targeted applications.

Confidential

IT Infrastructure Operations Support

Responsibilities:

• Spearhead IT Operations support functions and the team responsible to provide Tier 1 through Tier 3 support for more than 100K infrastructure elements geographically-dispersed across 60+ datacentre locations. Collaborate with client infrastructure team to manage, maintain and support the entire estate in compliance with preset security norms, operational procedures and standards. Cultivate customer relationships and serve as technical liaison.

Confidential

Database Administration Support

Responsibilities:

• Saved nearly $8M in seven years, with $3.5M realized within first year.
• Increased productivity by an average of 5% for client, saving approximately 25% in costs.
• Increased account revenue by $5Mn through bagging new business in existing business accounts.

Confidential

Senior Delivery Manager

Responsibilities:

• Saved $300 K to client by proposing and implementing innovative sourcing model.
• Provided thought leadership and thought leadership to a team that collectively delivered over $2 million notional saving through effective planning of infrastructure resources, tools and process automation.
• Increased account revenue by $2Mn through bagging new business in existing business accounts

Confidential

Account / Program Manager

Responsibilities:

• Innovative solutions devised and implemented for successful transitioning of knowledge for programs comprising of 150+ applications.
• Leadership team member of Strategic team that bagged multi-million dollar managed services contract in an outsourcing engagement.
• Effectively managing and directing large teams comprising 120+ software engineers

Confidential

Project Manager

Responsibilities:

• Realized significant cost savings ($300K) through development of 100% remote team based in India.
• Conceptualized and delivered the 100% off-site team model for the first time

Confidential

Senior Database Administrator

Responsibilities:

• Administered over 60 database instances simultaneously in SYSDBA role across development, test, UAT and Production environment
• Maintained 99.997% availability during operational hours by monitoring logical and physical database elements.
• Developed several reusable custom scripts to check and maintain database health, creation of database instances, refreshing database instances and patch upgrades: The script accomplished productivity gain of over 25% and cycle time improvement of over 50%

Confidential

System Infrastructure Team Leader

Responsibilities:

• Assisted in applying security patches to comply with security norms for over 25 unix servers in two weeks
• Setup, Rack and Stack servers and patch panels in datacenter

Confidential

Development Team Leader

Responsibilities:

• Delivered all development work packages 100% ontime
• Developed and supported Order Management System for Tier1 telco in UK
• Developed and supported Central repository system for Tier1 telco in UK
• Developed Interface API application to accept XML orders and parse order details into order management system

Confidential

Analyst / Developer

Responsibilities:

• Developed and maintained code for the entire software development lifecycle, providing Tier 3 support.
• Developed strong and trustworthy customer relationship as development team member