SUMMARY:

• Entrepreneurial Product Management Leader with years of experience - passionately building technical solutions starting with customer and working backwards - looking at the big picture and long-term results. Background in delivering new products, customer facing design, analytics, business architecture, and leadership. Proven track record of driving positive changes by accomplishing more with less, researching innovative approaches and simplification in user experience or technology.
• Strategic product development
• Agile UX design, scrums
• Web and mobile apps, digital analytics
• Competitive market analysis
• Go-to-market planning
• Site search optimization, SEO optimization
• Payments and event reservations apps
• Retail and eCommerce systems
• Social media platforms, SaaS

TECHNICAL SKILLS:

Technology and Tools;: Social Media Platforms (Drupal, Jive); Prototype tools (Adobe Fireworks, Photoshop, Axure) AppEngine, Confidential Apps, Confidential Cloud SQL, SQL, RDBMS Campaign Management and eCommerce systems (Digital Impact, ATG, Infinity/Magento) CRM (Salesforce, Blue Martini) Analytics (Coremetrics, Omniture, Confidential Analytics, R) Payments and Fraud Detection Systems ( Confidential Payments, FraudNet, RMS) Agile, UML, OOD, SDLC tools (Pivotal Tracker, Omnigraffle, Visio) Data visualization (Tableau) Search and Content System (Endeca, Solr, EasyAsk, Day, Infinity) Transportation route management (NoMad Digital)

PROFESSIONAL EXPERIENCE:

Technical Product Manager

Confidential - San Francisco, CA

Responsibilities:

• Launched global social platform and cloud solutions: Cisco on Demand, Cisco Support Community’s social forums, supporting company’s goals and strategies. Made data-driven decisions to prioritize opportunities and feature asks. Recently, social forums achieved incredible growth of over a million Cisco Support Community and social channel users and hundred thousands pieces of new content. Cisco has gained significant success in accelerating corporate goals through customer engagement.
• Increased Cisco Support Community engagement, resulting in $433M annual savings. Managed social team and channels, resulting in +500% followers & +150% online engagement. Delivered product vision and design with 3-6 months of solid product roadmap. Slashed Drupal platform yearly cost 30%, by negotiating pricing and fees, while ensuring the continuation and enhancements of services.

Product Manager

Confidential - Mountain View, CA

Responsibilities:

• Orchestrated product discovery, delivery, and ensured alignment with company’s goals and strategies. Created preliminary design concepts and worked with engineering to implement and iterate them throughout the product life cycle. Leveraged analytics insights to drive product development. Conducted opportunity assessment, go-to-market plan’s research, and RFPs (Request for Proposals) for existing integration solutions. Led and managed working groups of stakeholders to determine product requirements and directions. Initiated and prioritized projects within engineering, assisted in determining the best technical implementation methods, tracked product development and developed product launch plans.
• Launched several products: online restaurant reservations system, transportation tracking and payment system, Confidential Perks service cloud solution, mobile entities’ schedules with URIs content management to any Android devices.
• Conducted RFP (Request for Proposal) with multiple vendors, negotiated pricing models with 70% cost cut for Salesforce Service Cloud CRM. Worked on Just-In-Time user provisioning and work flows that enabled Single-Sign-On and customer profile details, ensuring PCI compliance. Drove MVP (Minimum Viable Product) for event scheduling app with global outreach and multiple services. Documented business and functional requirements. Owned product roadmap and developed product launch plans with cross-functional teams. Documented business and functional requirements with thorough mocks and UX reviews. Achieved cross-functional security, privacy, legal and compliance approvals (PCI, PII, Privacy). Conducted UAT, Beta testing and customers’ feedback management that led to high-quality software standards.

Product Manager

Confidential - San Francisco, CA

Responsibilities:

• Launched multi-phased web analytics implementation, resulted in 50% better marketing campaigns and revenue growth. Worked with engineering on older systems overhaul and new eCommerce platform implementation; post-launch new content is published 50% more efficiently. Delivered new eCommerce components such as content management, search engine, one-page checkout, guided navigation, multi-ship-to capabilities, and SEO. Search relevancy increased by 60%. Drove initiatives towards successful on-site search optimization. Improved marketing delivery systems that increased cross-selling, up-selling, and retention capability.

ECommerce Systems Manager

Confidential - San Francisco, CA

Responsibilities:

• Delivered eCommerce systems improvements and management of the largest beauty site in the world
• Key responsibilities: Launched CRM system successfully by enabling loyalty program with millions of users. Played key role in team building and talent development. Achieved operational efficiency related to eCommerce, Call Center, and CRM systems. Improved orders and refunds management by 30%. Contributed to inventory accuracy analysis across channels. Worked with a leadership team to drive strategic planning and budget management. Improved vendor relationships, defined RFPs, SOWs, SLAs.

Team Lead & Business Analyst

Confidential, San Francisco, CA

Responsibilities:

• Delivered business analysis for internally built Supplier Performance Management (SPM) applications. Guided a team of business analysts during system design and implementation.
• Highly contributed to Marketplace Exchange platform development of real-time online auctions, supply chain, and collaborative platforms for top global retailers such as Sears, Carrefour, Kmart, Diageo, Metro, Coles Myer, Kroger, etc.) and 70+ suppliers. This was a highly motivating start-up environment for top clients.