SUMMARY:

• Results - driven Information Technology leader with proven record of delivering cost-effective software and infrastructure solutions to directly improve the behavior and productivity of industry-leading corporations.
• Over 25 years of experience managing global IT systems programs and operations at two Fortune 500 companies, including:
• Customer Focus - Partnering with Engineering, HR, Legal, Finance, Purchasing, Manufacturing, Customers and Suppliers to gather user requirements and make recommendations for comprehensive IT solutions to fit the needs of the organization on a global basis.
• Responsible for Cloud Computing and Data Center outsource services for small and medium size companies.
• Program managed multiple global IT programs concurrently using both direct and matrixed resources in PMO organization using SDLC and Organizational Change Management Methodologies. Program Managed demonstrated s in rapid global deployment of Lotus Notes to more than 12,000 people in less than 10 months, including replacing 6000 desktops.
• IT Operations Management - Managed Data centers operations, WAN/LAN, creation and implementation of server strategy, server manufacturing and deployment, operations cost reduction, desktop operations, desktop tracking services, hardware asset management, server consolidation, and help desk.
• Software Development and Architecture - Led the development of highly successful and diverse applications from concept through production support.
• People & Budget Management - Have managed organizations of more than 100 people and budgets over $20M.
• Security - Put in place necessary IT policies and safeguards to protect assets, intellectual property and computing infrastructure. Designed networks between manufacturer, customers and vendors to share significant IP securely.
• Business Applications Experience - Managed many different Applications areas supporting Product Development, including 2D/3D CAD, Product Document Management, Engineering Change Order, Sale Order, Order Configuration and Forecast.
• Database - Designed several application databases using Oracle RDBMS. Responsible for server, network and database operations at over 30 sites globally.

TECHNICAL SKILLS:

Project Management: SDLC, Change Management

Development Tools: Visual Basic, Java, Apache

Operating Systems: Windows 7, Windows 2008, UNIX, VMware

Applications: Lotus Notes, MS/Office Professional, MS/Project, VISIO

Database: Oracle SQL using TOAD, MS/Access

ERP systems: Oracle 11i, SAP R3

PROFESSIONAL EXPERIENCE:

Program Manager Computing Infrastructure Services

Confidential

Responsibilities:

• Managed CISCO equipment inventory, configuration, staging and deployment for an entire network tech refresh.
• Certified Implementation Partner responsible for Systems Implementation of the iTRACS Converged Data Center (CDC) for various customers data centers..
• Developed 1000+ equipment models to enable customer to visualize their Data Centers assets in 3D.
• Managed data center outsourcing projects for small and medium size companies employing VMWare virtualization and SaaS
• Improved Star test scores from Basic to Proficient or Advanced

Program Manager Global IT Programs

Confidential

Responsibilities:

• Installed at more than 32 sites globally connecting 600 tools
• Capable of collecting 6 months of data on hundreds of data points per second across 120 tools
• Used by Applied Material’s field engineers and customers to troubleshoot manufacturing problems
• Gave Confidential a competitive advantage in the field service market place
• Program Manager a multiple global matrixed teams developing, deploying and supporting IT applications concurrently and related support functions. Headcount peaked at 120 people and $20M annual run rate
• Led a cross functional team in crisis mode to fix a failed implementation of messaging services between Oracle ERP (Sales and Manufacturing) and SAP R3 (Financials & Field Service) for all financial transactions
• Stop gap solution in place in 4 weeks, permanent solution in place in 5 month
• Managed custom software design services writing business applications and databases built on the Lotus Notes platform using SDLC methodology
• Staff grew from 2 to 12 direct and contract headcount and was cost neutral
• Managed a team of 16 direct reports and 40 matrixed resources to implement Lotus Notes Email system
• Replaced 3 disparate email systems with Lotus Notes for 16,000 people in 11 months globally
• One the fastest implementation of Lotus Notes ever executed, according to IBM
• Replaced 5000 desktop and laptop computers during rollout
• Considered one the most successful IT programs ever executed at Confidential by the employees
• Managed the Business Applications group
• Developed and delivered globally using both in-house staff and contract resources that was cost neutral
• Customer satisfaction feedback was consistently 4 out 5 or higher for all courses
• Managed the Global Help Desk services group. Directed Tier 1 support resources and matrix managed Tier 2 and 3 problem resolution.
• Reduce headcount 15% and improved first call resolution rate by a factor of 3
• Responsible for Remedy ARS for all support functions globally
• Managed the Corporate Desktop & Server Engineering group
• Developed baseline Total Cost of Ownership (TCO) model for the company
• Reduce TCO 20% annually
• Program managed the first enterprise - wide rollout of standardized NT file and printer servers, WINS, DHCP, DNS and SMS globally
• Establish desktop and laptop standards, led vendor selection and program managed the global rollout to 12,000 users
• Managed Product Management Processes group
• Responsible enterprise wide applications utilized in the development of semiconductor capital equipment, e.g. 2D/3D CAD, Product Data Management (PDM), Engineering Change Order (ECO), Business Forecast and Sales Opportunity tracking.

Sr. Product Manager Business Applications

Confidential

Responsibilities:

• Defined and implemented new business processes to market and sell highly configurable products
• Created a new core competency of 20 headcount to develop and maintain product configuration knowledge databases
• Reduce errors per system order by a factor of 5
• This solution is still in use for all equipment orders

Sr. Program Manager Integrated Product Management

Confidential

Responsibilities:

• Delighted the customer

Program Manager Integrated Electronics Workstation

Confidential

Responsibilities:

• Program managed multiple consulting engagements with DARPA to demonstrate solutions to concurrent engineering principles in printed circuit board development
• Developed a prototype search engine used to search for IC characteristics that inspired the formation of Aspect Development
• Led a small team to develop a Requirements Manager application used to capture and track product requirements

Network and Data Center Manager

Confidential

Responsibilities:

• Annual budget of $4 million and a staff of 6

Gate Array Design Systems Project Leader

Confidential

Responsibilities:

• Promoted to position of Sr. CAD Development Engineer, Project Leader for Gate Design Systems and member of Corporate CAD Steering Committee