SUMMARY:

Business Analyst with 7 years IT experience in all phases of a SDLC project with a primary focus on analysis, product implementations, system-integration/migration and process improvement. An effective communicator, excellent team player, quick learner and creative problem solver with finely tuned analytical skills and significant hands-on experience in Finance, Banking, healthcare.

Professional Summary

• Over 7 years of experience in gathering business requirements, defining business process flow, system analysis and business process modeling analysis.
• Experiences in conducting Joint Application Development JAD sessions, project meeting, walkthroughs and customer interviews.
• Expertise in writing Business Requirements Document BRD , Functional Requirement Document FRD , Non-Functional Specification Document, System Design Specification, Use Case, Screen mockups and training manuals
• 7 years of experience in implementing Waterfall and Iterative Software Development Life Cycle SDLC such as Rational Unified Process RUP and Agile
• Strong organization skill with the ability to work on multiple projects/assignments simultaneously.
• Expertise in feasibility requirement analysis, design, construction, testing, implementation and UML methodology
• Experience in OOA D, requirements elicitation and gathering techniques and XML.
• Knowledge of creating Graphical User Interface UI Mock Ups for Front end Designing.
• Proficient in handling large data and crunching numbers using MS Excel and its various functions such as pivot table, V Lookups macros.
• Documenting and profiling the source data to determine data quality.
• Strong analytical skills and the ability to understand and analyze complex issues and generate non-traditional and imaginative solutions to design problems.
• Conducted SCRUM Meetings.
• Good Knowledge working with Statement of Work SOW
• Skilled in gap analysis using AS-IS and TO-BE business process, SWOT analysis and cost/benefit analysis
• Proficient in coordinating various technical and managerial teams to develop process and verifying adherence using the Requirement Traceability Matrix RTM .
• 7 experience in managing requirements using tools like Rational Requisite Pro and Microsoft Project for Project management.
• Good working knowledge on SCRUM
• Experienced in developing test plans, cases, scenarios and strategies as per the business requirements to match the functional requirements and UML diagrams.
• Extensive knowledge of Test Director to report bugs and automate test scripts using Win runner, QTP, Load runner.
• Significant experience in conducting User Acceptance Testing UAT verifying performance, reliability and fault tolerance issues.

Technical Skills:

Professional Experience:

Confidential

Business Systems Analyst

Project: The project was based on different banking sectors like HSBC, ING and Capital One. The Project is to enhance features of call center application- conversion of ProphIT to IRIS. The application enhancement focused on HVS high value servicing agents , where agents can follow up with the customer for their issues, to improve their AHT Average Handle Time and to deliver the best customer service experience.

Responsibilities:

• Gathered Business Requirement, Business Process flow modeling, Business process, User Interface and Data Modeling.
• Conducted one on one meeting with the stakeholders and developers to initiate the results based on the business and functional requirements.
• Translated Business Requirements into Functional and Non-Functional Requirements by analyzing requirements and current workflow and Designed Business Requirement Document BRD , and developed test plans, test cases, test results analysis and reporting, defect management and test status matrices.
• Created Use Case UML diagrams in MS-Visio and developed the Business Requirements Specification BRS document
• Designed Graphical User Interface GUI Mock Ups for front-end design.
• Created Use Case diagrams based on wireframes.
• Used Technical knowledge, Data analyzing, Tracking Documents Status, Implementing Change Requirement, Application Portfolio Rationalization, Cross Functional skill between teams and strong interpersonal communication skills.
• Coordinating projects, activities and resolving issues with third party vendors to ensure that desired results are delivered as per the project schedule.
• Liaise with other project areas to coordinate interdependencies and resolve issues.
• Report status and issues to the Director Ecommerce and tracking them till they are resolved and closed.
• Effectively used 3rd party AlertSite Web Site Performance Monitor tests which test the Web site URLs as often as every minute from multiple cities around the globe, and generates real-time alerts if page errors or performance problems occur.
• Worked closely with the project managers to monitor progress, and the deliverables for the project
• Regularly scheduled meetings to review the project status/plan with senior technology staff.
• Responsible for providing all business event, rule, and process information for workflow, external interfaces, and data definition requirements.
• Wrote test scripts and conducted UAT.
• Strong analytical skills and the ability to understand and analyze complex issues and generate non-traditional and imaginative solutions to design problems.
• Conducted SCRUM Meetings.

Environment/Tools:

MS Visio, Excel, Power Point, Word, MS Access, Ecommerce Clarity, MS Project, SQL, HTML, Windows 2000, Quality Center, IVR, Genesys Desktop and Genesys Mobile application.

Confidential

BUSINESS ANALYST

The Project was do design and development of Online Electronic banking Application for Bank of west that is a full featured website. The website provides following services: the users to view their account balances, transfer funds to different accounts, manage payments to other financial Institutions by quick pay recurring payments, view the most recent transactions, view the transaction history of checking and saving accounts, send and receive messages, change user information, order checks, order brochures etc.

Responsibilities:

• Gathered Business Requirement, Business Process flow modeling, Business process, User Interface and Data Modeling using DOORS
• Translated Business Requirements into Functional and Non-Functional Requirements by analyzing requirements and current workflow and Designed Business Requirement Document BRD , and developed test plans, test cases, test results analysis and reporting, defect management and test status matrices.
• Worked as the primary interface between Business Users and Developers with strong understanding of Software Development Life Cycle SDLC .
• Participated and Conducted Joint Application Development JAD session with SME and Stakeholders.
• Created Use Case UML diagrams in MS-Visio and developed the Business Requirements Specification BRS document
• Designed Graphical User Interface GUI Mock Ups for front end design.
• Conducted Object Oriented Analysis and Design OOAD using Oracle and Gemini.
• Created Use Case diagrams based on wireframes.
• Coordinated resources, prioritize group activities, and establish schedules to ensure that plans are consistent with overall company objectives.
• Developed UML use cases.
• Working with modeling team in mapping data to the business data model and Enterprise Logical Model
• Designed and implemented workflow modules using MS SharePoint 2010. Used SharePoint extensively as a Documents center, Decision meeting workspace and records center for the day to day update.
• Build Business Process Modeling by using Blueworks
• Worked on configuration of fixed income analytics tools like Bloomberg and Fact set.
• Used Technical knowledge, Data analyzing, Tracking Documents Status, Implementing Change Requirement, Application Portfolio Rationalization, Cross Functional skill between teams and strong interpersonal communication skills.
• Wrote test scripts and conducted UAT.

Environment: MS Visio, Excel, Power Point, Word, MS Access, Lotus Notes, MS SharePoint, Clarity, MS Project, SQL, Oracle, VB, XML, HTML, Windows 2000, Quality Center, IVR, Genesys Desktop and Genesys MA.

Confidential

Role: Business Analyst

Project: I'm engaged in providing support through the entire lifecycle to multiple projects involving EDI Gateway consolidation project as well as HIPAA 4010 to HIPAA 5010 remediation project. The purpose of the EDI gateway project is to streamline claims coming in for HIP and GHI line of business in the form of Institutional, Hospital and Dental claims and going out to different claims engine.

Responsibilities:

• Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.
• Extensively involved in every phase of the development process starting from Inception to Transition
• Prepared Business Requirement Documents BRDs after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Created UML specifications such as Use Cases, Activity Diagrams, Sequence Diagrams and ER Diagrams.
• Prepared graphical depictions of Business process diagrams, State Diagrams, Activity Diagrams, and Sequence Diagrams using Visio.
• Participated in Website redesign UI prototyping, mockups, development and deployment.
• Interacted with the developers on resolving the reported bugs and various technical issues.
• Conducted functional walkthroughs, User Acceptance Testing UAT sessions, and assisted the development of User Manuals for customers.
• Worked on Documents for Version Controlling, to maintain up to date changes in the Documents.
• Participated in Joint Application Development JAD sessions with IT groups. Identified the Key Changes and participated in Stakeholder Management to communicate effectively with them.
• Interacted with users for verifying User Requirements, managing Change Control Process, updating existing Documentation.
• Developed and Documented timelines for Project Delivery and managed Projects and Resources to successful completion.

Environment/Tools:

Rational Enterprise Suite Clear Case, Clear Quest , Visual Basic, SQL, SQL Server, Oracle, C .Net, Web Logic, DOORS, J2EE, Java, HTML, Windows Forms, Web Forms, Load Runner, Win Runner.

Confidential

Business Analyst / Decommissioning Project Lead

Project: Wyeth-Integration systems Decommissioning Project involved the retirement of Legacy systems. Several legacy systems within the Pfizer must be retired per Plant Network Strategy and data has been migrated to Pfizer systems or the retirement of the systems due to the end of their Life Cycle.

Responsibilities:

• Scheduling appointments and conduct detailed interviews with user groups and subject matter experts to obtain Information about systems used within the site
• Providing Decommissioning Overview to the System SME's and coordinating with them till the Project Closure.
• Documenting and confirm the findings following the interviews.
• Determining the appropriate retention schedules using the corporate records retention database and legal obtain information about systems used within the site hold database.
• Preparing system retirement plans and implementation protocols conduct review sessions.
• Working as a liaison between the Virtualization team and the System SME's to virtualize the System Data.
• Updating and maintaining all the Systems Decommissioning documents in the Pfizer Document Management System.
• Updating and maintaining the Systems Retirement Inventory system.
• Accurately track and report project hours
• Creating all required templates and reports
• Ensuring the Decommissioning approach identified for the systems is GMP compliant if different than regular SOP Process.
• Developing and managing project plans, schedules, issues logs and business-technical conflicts.
• Preparing project related Presentations and providing Reports to Higher Management.
• Assisted team with the Pfizer Document management system Migration activities.

Environment/Tools:

Rational Tools Suite Rose, RequisitePro, Clear Quest, Clear Case , MS Access, VMware, Pega PRPC, SharePoint, UML, SQL, MS Project, MS Office and Oracle.

Confidential

Jr. Business Analyst

Project: The project was to create an application in order to enable customers to login to the system to access their accounts. To ensure prior to access, proper authentication takes place. Once logged into the system the customer can view different accounts on his name and transfer funds between accounts. Also make payments to any other credit accounts. Once the system was developed it had to be tested under various conditions to maintain efficient performance.

Responsibilities:

• Gathered User Requirements, created user requirement specification URS document and Use Case model.
• Co-coordinating business meetings and generating monthly status reports etc.
• Created and reviewed business requirements, functional specifications, and documentation.
• Conducted iterations and communicated results and milestone achievements to the stakeholders while keeping the developers closely updated on all documented refinements.
• Worked with production staff to identify and map detailed current processes, identify gaps and failure points, perform impact analysis and develop functional requirements that supported overall strategy, goals and objectives.
• Involved in re-defining business process, documenting enhancements.
• Functional experience in Finance/Accounting, Business Process Reengineering and other functional areas of business.

Environment/Tools:

RequisitePro, MS Access, MS Project, Win Scp, Stylus Studio, Visio, Soap UI, FileNet, Kofax, UML, SQL, MS Project, MS Office, ILOG JRules, ILOG Rule Team Server and .Net.