SUMMARY:

• More than 15 years as a business professional with a versatile administrative support skill set developed through experience as an executive administrative support member and office/project manager.
• Extensive and heavy meeting planning, calendaring and scheduling of appointments for Executives and extended leadership team (domestic and international)
• Demonstrated use of analytical, critical thinking, and problem solving skills
• Possess excellent organization, planning, follow - up skills, accuracy, and attention to detail
• Responsible for the monitoring, auditing, and supporting of the Executive Leadership team expense reports
• Project management and launching experience for the global roll-out of a new T&E system
• Strong presentation and public speaking skills, as well as written communication skills
• Advanced in Microsoft Word, Excel, PowerPoint, Outlook, and Access. Fully proficient in business application skills including Microsoft Project, FrontPage, SharePoint 2010, SAP Business Warehouse, and expert for Concur Expense Reporting Tool

PROFESSIONAL EXPERIENCE:

Confidential - River Vale, NJ

Responsibilities:

• Confidential LLC, for Confidential, a solution to home elderly care.
• Obtained Tax EIN for LLC to ensure company compliance with IRS rules and guidelines.
• Created website via WordPress to begin marketing and advertising plan.
• Researched Search Engine Optimization to bring website to higher rankings.
• Marketing Confidential through venues such as local Chamber of Commerce networking meetings.
• Responsible for learning social media tools to assist in the advertisement and further promotion of agency.
• Served as a back up to home health aide in the absence of other aides while on vacation.
• Proactive in updating current skillset such as SAP via the Matrix Learning Center.

Confidential - Montvale, NJ

PMO Coordinator

Responsibilities:

• Lead, facilitated and conducted weekly scrum meetings to determine any deviations to existing projects resulting in meeting deadlines.
• Audited and reviewed Software Development Lifecycle (SDLC) documentation for accuracy and completeness.
• Confidential and enforced standards, methodologies and tools to enable consistent performance across the Technology Team.
• Performed several audits of SDLC methodology in advance of external audits which resulted in a positive audit result demonstrating compliance to policy.
• Revised and updated of SOP’s to comply with 21 CFR Part 11 and other regulatory requirements.
• Reviewed SOW’s for new and existing contractors to ensure agreed upon rates and dates of service are accurate.
• Deliver thorough monthly metrics that determine project quality and release readiness.
• Implemented and trained the Time and Project tracker tool to an audience of 90 end-users for time tracking purposes.
• Created PMO communications and training to ensure overall awareness of the Software Development Lifecycle.
• Administered SharePoint 2010, additionally creating End-User acceptance test plans in advance of roll-out.
• Administered and assisted with roll-out of new Mantis bug tracker software.
• Served as point of contact for all on-site and off-shore resources as it pertained to the Time Tracking System and Mantis Bug Tracker.
• Responsible for all Technology written communications and well as presenting at quarterly Technology town hall meetings.
• Streamlined the on-boarding process for new hires and reducing time spent on-boarding by various associates.
• Recovered more than $10K in review and audit of 3rd party off-shore vendor invoicing.
• Assisted regional delivery leads in planning, estimating and gaining business case approval for subsequent phases of program.
• Provided detailed reporting to management on the status of monthly project spend that ultimately resulted in determining resource allocation.

Confidential - Franklin Lakes, NJ

Team Leader - Travel & Expense / Corporate Finance

Responsibilities:

• Successfully facilitated a major Travel and Expense roll-out of the Concur system to all North America internal customers.
• Assisted with all aspects of T&E expenses for US totalling $60M and Confidential T&E card, P-card and Meetings card with a combined annual spend of $77M, including payment process, compliance to policies, audit, account reconciliation, issue resolution, and investigation.
• Confidential new processes including the communication of delinquent accounts to Associates and Managers (resulting in an 85% reduction of credit losses), ensuring cancellation of terminated Associates’ cards, and standardization and validation of credit balance refund requests.
• Documented all functional and business requirements using the Six Sigma methodology.
• Created As-is and To-be processes, coupled with writing test plans in preparation of Concur roll-out.
• Responsible for T&E Department Sarbanes-Oxley controls. This required creating, implementing, and monitoring controls to ensure compliance.
• Reduced T&E maintenance output by 50% by eliminating non-value-added manual steps and automating the maintenance process to include cost center changes, reports to updates and terminated associates enrolled in T&E.
• Created and implemented T&E productivity metrics for management reporting. Analysed Travel & Expense data on a daily/monthly/quarterly basis creating reports, drive reporting system capabilities and process improvements. Additionally responsible for providing cell phone spend data analysis resulting in an annual savings totalling over $500K per year.
• Automated several Accounts Payable metrics to accommodate vendor consignment using SAP. Time-savings realized 20 man hours per month.
• Through best practice research, identified areas of improvement for auditing expense reports and identifying fraud, thereby increasing 3% audit review to 10% and recovering an additional $70K per year.
• Identified key initiative for weakness in T&E expense report submission which ultimately recovered $120K of airline credit refunds.
• Created and built reports to be used for annual Healthcare Practitioner reporting. Effectively participated in training and communication for the future state of the HCP reporting as it pertains to Travel and Expense.
• Transformed an under-producing T&E team of 5 employees which resolved long standing problems and instituted incentives that elevated performance while building morale.
• Developed team members and restructured team to ensure achievement, reducing 2 FTEs while securing necessary new talent.
• Responsible for the creation of the T&E e-Learning platform that ultimately was sent to 5,500 users’ for review and sign-off to ensure compliance to policy.
• Responsible for providing support to more than 5,000 internal customers relating to Concur T&E system and Confidential corporate card.

Confidential

Program Management Office Coordinator

Responsibilities:

• Office coordinator to the e-Business and Program Management Office and projects.
• Maintained schedules and calendars and coordinated all activities for both e-Business and Program Management Office.
• Designed and implemented audit techniques to monitor and test audit polices and performed several best practice web searches.
• Assisted with and coordinated quarterly World Wide Operating Team meetings and World Wide Information Technology Conferences.
• Responsible for creation of Lotus Notes QuickPlace website(s) that was utilized as a repository for IT projects.
• Maintained all records/invoices relating to departmental budgets for purpose of tracking dollars, and establishing future projections.
• Created Lotus Notes Database to monitor and track costs for the number of IT associates while meeting their travel needs.

Confidential

Senior Administrative Assistant / Internal Audit

Responsibilities:

• Performed benchmarking studies in preparation for various department initiatives. (i.e., SEC Filings, Annual Reports, Best Practices, merger & acquisition searches, etc.).
• Audited and collected over $60K in reimbursable business expenses while performing an Ad Hoc audit.
• Prepared reports for Corporate Management and the Audit Committee of the Board of Directors. These reports included supportable opinions and recommendations for improvement and resolution of identifiable problems.
• Audited various departments T&E expenditures to evaluate adequacy and effectiveness of functions within the department.
• Audited employees’ compliance with spending policies to help determine if further investigation is necessary.
• Developed new internal controls to eliminate and/or new audit plans to monitor new T&E trends and risks.
• Assisted and coordinated the quarterly audit committee booklets & scheduling of conference calls with the Audit Committee Board of Directors.
• Successfully created and developed a Lotus Notes Application database that was used as a repository for a company wide access to Internal Audit Corporate Policy manual.
• Created and provided to Corporate Finance in areas of corporate presentations, organizational charts, quarterly goal charts, financial spreadsheets, correspondence, merged mailings, and unique special projects.
• Managed Director and staff calendars and schedules, as well as arranged all travel and meetings. This Included acting as liaison for the entire audit staff while traveling abroad, and setting up videoconferences, teleconferences with Ernst & Young Partners.
• Acted as liaison to Senior Auditors with proofreading and formatting all audit findings reports prior to being generated to Senior Management.
• Served departmental needs which ranged from ordering office supplies, answering phones and entering requisitions for payment into SAP.

Confidential - Albany, NY

Senior Administrative Assistant

Responsibilities:

• Internally tracked departmental safety results to meet corporate objectives; utilizing HASCOM (Hazardous Material in Work Place), OSHA by using Excel to track results.
• Tracked technicians’ performance through a measurement called CMPS (Competitive Market Performance Standard), while retrieving information from the internet to identify quality & quantity issues and contacting customers randomly to assure quality of work performance by technicians were met satisfactorily.
• Prepared presentations and graphs for management during quarterly staff meetings which contained statistical data that was used to identify further temporary employment needs based on the results determined from previous quarter data. This assisted in determining full customer satisfaction.

Confidential - Swiftwater, Pa

Marketing Administrative Assistant

Responsibilities:

• Prepared PowerPoint presentations for Product Managers.
• Provided full administrative support and weekly sales reports to 4 Product Managers using the AS400 system. In addition, entered budget information and also tracking of departmental budgets in the AS400 system.
• Coordinated with various staff for operational support activities of the department; serve as a liaison between department in the resolution of day-to-day administrative and operational problems.
• Sent out quarterly mailings to customers using a mail merge to identify customers to create labels.
• Served as Administrative backup to the Vice President of Marketing as needed.