Business Analyst / Product Analyst Resume

SUMMARY:

Constructive, reliable, and meticulous Senior Business Analyst offering more than 20 years of experience designing, improving, and supporting key business processes. Subject matter expert in business process flows with a proven ability to guide organizations through the stages of change, from process design to and implementation.
Business Analysis Project Management Process Mapping as is and to be
Business Requirements Process Improvement Process Reengineering
Data Mapping / System Conversion Strategic Rollout Budgeting and Planning Financial Services
Client Relations Experience on multiple platforms / technologies
Problem - solving Organized Multi-tasking Solid written and verbal communication skills
Leadership skills 20+ Years SDLC Work well with all customers Team player
Requires minimal direction 20 + years in Requirements Gathering
Experience with Rally, Blueprint and other Analyst / Project Management tools
Proficient with Microsoft tools (Project, Word, Excel, PowerPoint, etc.)

TECHNICAL SKILLS:

Methodologies: Object Oriented Analysis & Design, Agile, PMI

Software Tools: Microsoft Word, Excel, PowerPoint, Project, Visio, SharePoint Blueprint, Rally, Quality Center and similar Analyst / Project Management tools

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst / Product Analyst

Responsibilities:

Development of web and mobile adaptive-design ticket status enhancements.
Development of web and mobile adaptive-design process improvements to simplify/improve customer experience.
Coordinated multiple time-zone web-conference meetings in support of offshore application development and testing.
Process Mapping (“as is” and “to be”)
Working with UX team to develop / refine screen mock ups
Quality Assurance Testing
User Acceptance Testing
Defect Resolution

Confidential

Senior Business Analyst

Responsibilities:

Digital and supporting system modifications to existing servicing platform.
Development and implementation of a state-of-the-art platform utilizing responsive design (device detection for proper image display) to replace existing servicing platform.
Development of existing commercial platform replacement.
Mentored new or less-experienced personnel
Process Mapping (“as is” and “to be”)
Working with vendor to develop / refine screen mock ups
Quality Assurance Testing
User Acceptance Testing
Defect Resolution

Confidential

Business Analyst / Product Realization Manager

Responsibilities:

Coordinated/Managed contests on all three Foundry sites to source new and existing cutting edge applications for new mobile devices which were included with its eventual deployment.
Coordinated/Managed the development of a centralized cloud database for individuals to access highly personal medical information from mobile devices.
An original member of the Plano Texas Confidential &T Foundry which opened its doors in February 2011.
Participation in a project methodology conversion committee (from Waterfall to Agile).
Set up multiple time-zone Telepresence meetings in support of a contest to identify applications to be delivered to market on devices.
Participated in Foundry brain-storming JAD sessions.

Confidential

Business Analyst

Responsibilities:

Coordinating a desktop standardization effort across CitiMortgage.
Retiring (sun-setting) unused or low usage databases.

Confidential

Senior Business Analyst

Responsibilities:

Daily coordination of Confidential system development / issue resolution.
Managed problem identification, presentation, approval and resolution process for Confidential system.
Delivered new features and services to existing platform.

Confidential

VP Business Analyst

Responsibilities:

Centralized Automation of Breach Letters across all lines of business (Prime, Sub-Prime and Home Equity)
Centralized Automation of BPOs, RMVs and AVM across all lines of business (Prime, Sub-Prime and Home Equity)

Confidential

Senior Business Analyst

Responsibilities:

Instituted and worked on Cingular (Mobility) and Confidential &T (Wireline) consolidation of network services.
Worked on the first iPhone deployment team.
Participated in best practices meetings after every project.
Worked on weekend installation efforts 7 x 24 as needed.

Confidential

Senior Business Analyst

Responsibilities:

Mainframe and client-server application coding changes
Vendor interface changes/upgrades
COB (continuation-of-business) planning and install.
Branch System support

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship