SUMMARY:

• Accomplished and effective Business Analyst/Implementation Manager with a career reflecting comprehensive functional and analytical skills as well as business acumen. Proven success in boosting efficiency by identifying opportunities and implementing optimized processes.
• Skilled in risk management, content management, system implementation and change management/ RCA. Superior technical support and troubleshooting skills coupled with the ability to solve complex technical and business problems. Proven success in managing multiple large to mid - size projects simultaneously, utilizing Rational unified process and waterfall methodologies, while maintaining Strong relationship management skills; ability to establish rapport with clients, vendors, colleagues and stakeholders. Recognized for ability to increase efficiency and productivity, reduce costs and implement process improvements that directly impact the organization's overall performance while using risk management and SOW. Core skills include:
• Business Analysis/Release Mgmt.
• Requirements Gathering
• UAT Test Cases / MS Office Suite
• User Stories/JIRA-AGILE/KANBAN
• Customer Care (POC)
• Elicit Requirements
• Operations
• QA/QC
• Call/Contact Center
• Installation Management
• Incident Management
• Web Portal Functional Process
• Use Cases/Activity Diagrams
• Digital Marketing
• Data Center/NOC eCommerce/Small Business VOIP
• Merchant Services
• User Experience
• SCRUM/KANBAN
• Business Process Improvements
• Stakeholder Management
• Product Backlog Management
• POS
• Supply Chain Management
• Cognizant Behavior Analysis
• Change Strategy and Initiative
• Payment Portal
• SOW/RFP

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst/Program Coordinator

Responsibilities:

• Consulted by Executive Protection Agency to perform Implementation/Risk and Marketing Management operations. Currently, implementing a VOIP system within the local office. Coordinate/Collaborate with marketing and sales teams with various tasks such as collateral development, customer satisfaction analysis, business brand identity, puband strategic evaluation.

Confidential

Business Analyst

Responsibilities:

• Worked as an Agile Business Analyst employed by Confidential and performed complex financial analysis, monitored market trends, identified new business opportunities, researched potential clients, elicited requirements and supported marketing strategy. Recognized change initiatives within the scope of very large-scale projects. Strong communication and validation skills with the ability to iterate requirements in phases and presented evidence of staying in alignment with business sponsor, stakeholders, and executive leadership.

Confidential

Business Analyst

Responsibilities:

• Worked as Agile Business Analyst for Confidential with several contracts for different clients. Elicited User Stories for Web-based and digital marketing portals (internal and external) within an agile/scrum methodology for an internal software development project that would enable restaurant operators/owners to facilitate offers, emails and other marketing campaigns to their A-list customer base.
• Produced requirements from Cox Business stakeholders while utilizing the waterfall methodology, logical data flow diagrams and applying various BABOK techniques for web-based internal and customer facing portals - document analysis, business process descriptions, interviews, joint application development sessions, use cases, user scenarios, task and workflow analysis, elicited user stories for web-based and digital marketing portals and requirements workshops -effectively defined business, functional, and system requirements for multiple Cox Business Technology projects and recognize where change is needed and socialize that to executive leadership. Worked with development team to ensure web portals were mobile responsive (iOS and Android)
• Managed and coordinated the implementation efforts for the HSR Local Merger and Acquisition Project. Managed and coordinated the implementation efforts for the HSR Local Merger and Acquisition Project for Radiant, as well as their resellers. Socialized status and scorecard data to leadership on a weekly basis. Performed Change Management for a newly acquired acquisition and identify and apply risk assessment.

Confidential

Implementation Manager/Business Analyst

Responsibilities:

• Consulted by Executive Protection Agency to perform Implementation/Risk Management operations.
• Coordinated/Collaborated with marketing and sales teams with various tasks such as collateral development, customer satisfaction analysis, brand identity, proposal development, as well as planning future marketing strategies and business development. Data collection and analytics, as well as financial and strategic evaluation.

Confidential

Implementation Manager/Business Analyst

Responsibilities:

• Managed and coordinated multi-phase and full cycle management of implementation projects of cloud-based IP Flex and VDNASB (Voice over IP) bundle service for small business owners while utilizing the waterfall methodology. Worked closely with IT PMO Team developing methods and procedures, as well as business processes. Coordinated with sales account executives to confirm accuracy of contracts cycle and business requirements.

Confidential

Business Analyst/Outage Manager

Responsibilities:

• Managed, maintained and updated a standard, enterprise-wide process for power and system outage facilitation as well as full System development life cycle within Confidential &T’s Data Center (NOC). Handled risk management, research and analysis, technical support and distribution of documentation and notification of KPI’s to execute leadership for all enterprise revenue impacting outages, including application/system software, network, environments, batch processing and all data security solutions.

Confidential

IT System Business Analyst Lead

Responsibilities:

• Appointed Project Lead for an Integrations Team, and responsible for migrating existing applications to the MY-Logins User Account Management ticketing system. Served as Subject Matter Expert on various information systems. Responsible for cross-functional communications, risk management, technical support and system implementations/integrations.
• Liaised with Business and IT Developers for web-based intranet/internet websites Systems Development Life Cycle by utilizing JAD sessions for requirements gathering, Regulatory Risks (Sox Compliance) and manage off-shore Development Teams. Performed API internal system integrations to PeopleSoft. Administered secure ID remote dial-in (VPN) system and batch processes for token data for all Confidential &T employees. Managed and ordered all assets (RSA Tokens) for the entire company, as well as exercised Third-Party Vendor Management and Supply Chain cross-functional organization.