SUMMARY:

• Possess high s combined with over two decades of experience as a Project Leader/Manager, Business/Systems Analyst, Software Architect and Programmer/Analyst in the Automotive, Healthcare, IT Services, etc. industries.
• I am seeking employment as an IT Project Manager or IT Program Manager.
• My technical background, project leadership, management and technical skills consistently serve clients well. I have broad experience, from programmer/analyst, software architect to project manager that affords me the opportunity to meet and exceed demands for high profile projects, which compliment strategic managers/policy makers in a result - oriented environment.
• Business strategist:plan and manage multimillion-dollar projectsaligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.
• Excellent communicator:leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.
• Worked in an Agile environment as a Scrum Master and expert with Waterfall, Hybrid, etc. Project Management Methodologies:Able to manage large and small project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets.
• Project Management & Software Architect: Provided project management, business analysis, and software architecture for projects to implement multiple automotive suppliers and third party businesses interfacing with various major corporate systems such as Chrysler’s Insurance, Warranty, Engineering, Invoicing, and Supply Chain / Parts system. Senior IT Project Manager at Confidential overseeing Servicing that included EDI 27X Real Time (Blue Exchange), portal/Web/IVR services, EAV (pharmacy claims) & CDH. Also at BCBSM I provided the innovative concept and design of a Confidential Disk-and-Execution-Monitor) that was the central ingredient that allowed the migration of the BlueExchange Provider Tools (EDI X12 ANSI Healthcare) from a synchronous system to an asynchronous system for better throughput, workload balance and ability to aggregate multiple responses from backend sources to provide a final response to the requestor. As a Senior IT Project Manager at Confidential I oversaw BPL (Benefit Plan Loader); a nationwide PBM (Pharmacy Benefit Management), Benefit Migration Tool. IT Delivery Lead at Confidential overseeing nationwide PBM synchronization, commissions, specialty vendor & SBC (Summary of Benefits & Coverage) projects as well as the initial planning for NHCR (National Health Care Reform).
• Team Leadership and: Provide a sense of mission for the projects that align with the Owners intent. Possesses management experience and to supervise diverse teams work with managers, business partners (on and off-shore models), to identify risks, negotiate solutions, provide timelines and costs throughout the course of multiple projects.
• Project Management: Custom Software Development Delivery Database Design (DBMS) Pre - project Development (e.g. Cost analysis/Feasibility Study & POC) Risk Management & Escalation Project Planning including Scheduling, scheduled cost, budgeting, etc. Staff Management / Development Change Management System Migrations/Integrations Sponsor / Participate in Project, PMO & Program Integration Meetings, Report & Maintain Project Status per Communications Plan
• National & International Matrixed Team Management
• IT Project Lifecycle Governance Leadership/Support: Requirements & Scope Analysis with Requirements Matrix for downstream phases Initial Test Plan/Cases Design & Configuration Build Cycle with Inspections & Unit Test Cases Final Test Plan/Cases Fuctional, non-Functional, Integration, etc. Testing & UAT Develop Deployment/Release Plan & Develop Post Implementation Plan Implementation of Deployment/Release Plan Implementation of Post Implementation Plan
• Post Implementation Support IT Gate Reviews and Artifact Signoffs
• Value-Added Leadership: Cross Functional Supervision, Oversee the work of other PM s in the Program Team Building & Mentoring Business & IT Planning Business Partner Releations & Presentations Vendor Management National & International Matrixed Team Management

TECHNICAL SKILLS:

Technology and Tools: Ability to follow-up, work independently & work with others Analyzing and synthesizing quantative data skills Accounting and financial skills Audit Experience Bill of Materials Change Control, Requests, etc. Client/Server, Web/Services & Mainframe Architechure Process Improvement Compose Meeting Minutes Flowcharting Configuration Management Critical Path Methodology, spreadsheets and electronic databases Earned Value Analysis Forecasting IT Contract Management / Outsourcing IT Security Administration Oral and Written Communication / Presentation SkillsMS Office / Internet Explorer MS Word/ Excel/Access/ Project/ Outlook/PowerPoint, PlanView ( Confidential ), Clarity (GalaxE), Jira/Greenhopper: Scrum Board: Agile Tool ( Confidential ) Sharepoint, Nshare ( Confidential ), Clear Quest Lotus Notes, Visio, RUP NDM (Connect Direct), FTP, FTP Pro HTML, ANX, VPN, MQ Series, App Watch, SOAP/Datapower/ Websphere/JAVA/Sybase (managed) EDI X12 ANSI (health care: 270, 271, 276, 277, 278, 834, 835, 837 managed Gentran, 810, 830, 850, 856, 860 automotive), XML (managed & schema)DB2, SPUFI, SQL, QMF, Brio JCL, CA-1, CA-7, RACF, ACF2 XPEDITER, Abend-AID, File-AID/MVS TSO/ISPF CLIST, REXX, Dialog Manager Change Manager, Endevor COBOL, RPG, Assembler, Oracle, VBA Confidential, BMS, IMS DB/DC, VSAM STROBE, Cognos, Intellect

PROFESSIONAL EXPERIENCE:

Confidential

Senior IT Project Manager

Responsibilities:

• I managed / led a number of small to large projects including reconciliation process for a large nationwide PBM, commissions, specialty vendor, SBC (Summary of Benefits & Coverage) projects & the initial planning for NHCR. Work with systems analysts, Tech Leads, Test Leads, etc., PMO & business / vendor stakeholders to develop plan schedule and budgets. Development effort by the team was web-based / services utilizing real time Facets and data warehousing DBMS. Monitored plan execution, reported progress to stakeholders & utilize Scrum Board (Agile), resource planning including velocity that includes competency, status reports, facilitated meetings (e.g. daily scrum meetings, sprint retrospective, etc.) for SBC Epics/Stories. Developed/maintained project plans, budgets, resource allocations, Change Controls, status reports, facilitated meetings, risk register, mediate risk, etc. with up to 14 dedicated & leveraged local resources.

Confidential

Senior IT Project Manager

Responsibilities:

• I managed / led the Benefits Migration Tools for a large nationwide PBM. This included the Benefits Plan Loader and Benefits Plan Loader to SFDC Interface. The migration included internal PBM components acquired via acquisition and other external large nationwide PBM entities that would migrate every two months in a release. I utilized a hybrid Agile/Waterfall process in order to maintain schedule/scope & cost. Projects included business partners Confidential & Sales force. Developed/maintained project plans, budgets, Statement of Work (SOW), Change Controls, status reports, facilitated meetings, risk register, mediate risk, migration support, etc. with 25-30+ dedicated & leveraged resources from multiple nationwide and offshore locations. Also, oversaw the work of a senior IT Project Manager & a Junior IT Project Manager in the same program.

Confidential

Senior IT Project Manager

Responsibilities:

• I managed / led the Servicing track for Confidential ’s Confidential Migration LSI program. This included EDI 27X Real Time (Blue Exchange), portal/Web/IVR services, EAV (pharmacy claims) & CDH project plans with over ten team members. I also provided direction, leadership, coordination to Confidential Leadership, team members, Confidential leadership & line manager, Confidential vendors (e.g. Confidential ) and
• Confidential vendors (e.g. IBM) for IT development to migrate Confidential to Confidential . Developed and maintained project plans, Statement of Work (SOW), Change Controls, maintained and reported track status, facilitated meetings, etc. Managed CSRs ( Confidential deliverables) in PDM ( Confidential centric), assisted senior management on budgeting, critical path, change controls, etc. I would identify risks and issues that were reported to Clear Quest at Confidential . Resolve issues, etc. in an on-shore/off-shore structure.

Confidential

IT Consulting

Responsibilities:

• Provided project management / coordination, leadership, mentoring and systems analysis / design with the department’s technical team working closely with Technical Lead on the BlueExchange Provider Tools for Claims Status (EDI X12 ANSI 276/277) as mandated by the Confidential and Confidential Association ( Confidential ). Utilized BCBSM Project Roadmap for the design process / RUP after business provided the Business Requirements Document (BRD) with their use cases. The analysis of the business requirements was then put into a systems use case model by the team using rational rose software and the business requirements.
• From there the Requirements Trace Matrix (RTM) was created and provided to everyone involved including the testing team. Schedule and led design meetings as design documents were created for each module and I then incorporated them into a comprehensive Software Architecture Document (SAD) or Supplemental Specification that spelled-out the scope and design of the project. Provided leadership and Instrumental redesigning the legacy Confidential /MQ Series synchronous real time system to a asynchronous multi-module/task driven systems introducing a Confidential Disk-and-Execution-Monitor - usually associated with UNIX/server platforms) to enable multi-information source / service request for a single provider EDI Claims Status or Eligibility (EDI X12 ANSI 270/271) thread request and to service the information source / service time-out process by way of EDI or XML çè MQ Series çè Websphere/datapower/SOAP. Provided high-level flows, XML schemas, high-level process steps, etc. that were incorporated into the design documents (SAD & Supplemental Specifications).
• The project introduced the in corporation of a Common Service (Systems Integration) that provided data services for local BCBSM systems data and external information sources (e.g. Confidential, Confidential (FACETS), Medicare Advantage (PGBA), etc.), as the source of truth (not cloned data). I provided guidance for the technical team to map-out the existing legacy touch-points and worked with the Common Services team to resolve legacy touch-point differences and map-out their services for our team’s use.
• After working-out new / existing data models with the team for DB2 tables I would work with the data modeler and DBA to create the DB2 tables for the team. Designed and implemented a workbook with multi-sheet tabs to initially provide a means to load spreadsheet criteria data to DB2 tables ahead of supporting Confidential /BMS programs. Designed and implemented the LASOR (Local Access Shared On-line
• Retrieval) menu based criteria maintenance Confidential /BMS system. Provided design documents and help screen criteria for documenting the screen to a new HELP system. Coded, tested and implemented the menus and the Async Monitor Control Screen. Also, I led developers and analyst to provide leadership for generating the remaining modules.
• Provided mapping and analysis / design for integrating EDI A1 with version 5010 and participated in design/review meetings regarding the integration of EDI 270/271, 276/277 with version 5010.
• Attended the weekly management meeting and provided status on the project in the absence of the project’s technical lead. Attended business readiness meetings and provided soft-copy documentation for the on-line Confidential screens for EDI eBIG business’s use. I would help conduct staffing interviews and provide my thoughts and recommendations.
• I provided project management / coordination, leadership and systems Analysis / design on the DNoA (Dental Network of America) Project. I followed the BCBSM project roadmap from BRD to Design to create the analysis and design documents to support the project. This project is an effort to bring on DNoA as a third-party supplier of data for dental contract benefits / claims utilizing EDI Real Time X12 ANSI 270, 271, 276 & 277 transactions and integrated it with the current process for EDI Real Time, version 4010A1 via EDI / XML çè MQ Series çè Websphere/datapower/SOAP.

Confidential, Detroit, Michigan

IT Infrastructure Support (Technical Support)

Responsibilities:

• Maintained PUPS, Connect Direct (NDM), developed and implemented decommissioning system (programs written to move system from an on-line to off-line status across LPARS/Systems that encompasses data over a number of years. e.g. GDG datasets).
• Supported this effort using JCL, REXX, etc. and VBA / Excel supporting programs. Held meetings and interacted with Ford & Vendor's business/IT applications & infrastructure personnel to support the infrastructure required. Produced cost analysis for pre and post implementations. Directly supported, coordinated and implemented infrastructure changes for Connect Direct, FTP, VPN, and decommissioning.

Confidential, Detroit, Michigan

Position:Project Manager

Responsibilities:

• I managed Project Management Office for initial project launch to dealers. This involved scheduling meetings with clients and stakeholders, suppliers and Certified Internet Dealer (CID) Project Manager to produce the CID plan in MS Project. I also provided concept, design and produced Excel/VBA script worksheets to capture the CID Plan from MS Project daily. Posted plan for review by CID team for action(s).
• Produced EVA graphs from the plan data and posted for review by CID team. Produced agendas, attended and recorded meeting minutes, reported progress to stakeholders, team members and posted meeting minutes.

Confidential, Centerline, Michigan

Position:Systems Analyst

Responsibilities:

• Designed and implemented COBOL/DB2 programs. Reworked and rewrote other parts of the system that crossed multiple LPARS. Designed an Excel/VBA system to manage the new DB2 tables to support changing table design and test data scripting between excel and DB2.

Confidential, Detroit, Michigan

CRM Marketing Lead Analyst

Responsibilities:

• Pulled DB2 table warehouse data, adjusted data, and prepared data loads to an ad-hoc DB2 sub-warehouse DBMS for extraction of CRM data for marketing campaigns and leads. Led effort to reduce repetitive processes and improve quality by setting-up standards, procedures, and software development and designs. For the team I created Easytrieve macros, JCL procedures and parameters, ISPF Dialog Panels, REXX, CLIST, and other libraries on the mainframe. Provided and documented standard practices. I would provide technical assistance for team members with Easytrieves, DB2, VBA, JCL, and MS
• Office. Performed project coordination, mentored team members, and provided management updates on project’s progress. Performed interviews for team staffing and provided feedback to management. Performed platform validation between the Brio tool and Cognos Query Studio against their data warehouses and provided feedback on the results. Designed and generated a series of flexible VBA-Excel modules / spreadsheet control that converted marketing history from the old platform to the Oracle platform for historical marketing lead data.

Confidential, Detroit, Michigan

Position:Office Manager / Business Analyst

Responsibilities:

• I Managed the Profile Group for Professional Services Division. Directed and coordinated a team of professionals supporting North American Operations of Professional Services. Taught Effective File Search to team that greatly improved the performance / throughput for finding candidates. Designed and generated a series of VBA-Excel modules, which reduced delays for required tests. I reengineered and modified existing MS Excel worksheets and VBA program modules to improve integrity and enhance search engine capability for finding candidates.
• I assisted in developing web-based system, using HTML/Java Script and Effective File Search, enabling better company-wide search for candidates. Also, I performed interviews for team staffing.

Confidential, Livonia, Michigan

Business Analysis / Software Architect / Project Management

Responsibilities:

• Performed cost analysis and feasibility study, then coordinated and led a legacy system replacement using EDI for ASN/Receipts in their process. Generated IT Solutions Development Methodology (SDM) documents and held architect and security reviews with customers, executives, suppliers, IT subject matter experts, and professionals for scope and direction of the project. Created a spreadsheet identifying the hardware, service, and software decommissioning/commissioning project effort and cost and forwarded it to the controller. Scheduled several meetings and met with executives, subject matter experts and
• IT professionals to determine how to improve current legacy system where I identified process and system changes to improve efficiency. Helped controller to produce a project where the savings were greater than the cost. Verified proof of concept for a project to replace aging bar code printers, RJE stations, network controller-IBM 3720/21, and lease lines with remote HP LaserJet printers using Ethernet, print spooler software, and print servers to save an estimated $60,000. Directed, designed, and coordinated project to setup a second test region. Researched, designed, developed, and implemented programs and tools to identify active DB2 & IMS objects in the original test region and their related RACF security.
• Coordinated with application systems groups, DBA group, RACF group, Change Manager group, and management to build a region so ongoing depot launches occur in one region. Wrote specifications, coded, tested, and implemented network application to realign demand as new locations are opened using new DB2 tables. Performed technical inspections of programming modules and acted as customer and supplier interface for various systems. Provided management updates on project progress.

Confidential

IT Project Leader / Manager

Responsibilities:

• Directed, mentored, and coordinated project and team to improve performance of MARCS process (depot inventory planning / supply chain). On this project I used STROBE and technical manuals to reduce projected run time from 72 hours to less than 8 hours. From my efforts I received a Bravo from client management and an from a supplier of STROBE.
• I performed the planning and analysis for Y2K and disaster recovery involving LPAR imaging technologies. Identified touch points and related quality assurance techniques to verify planned results. On this project I provided management with planning, test results, and for Y2K plan. Also, I provided management with plans for disaster recovery.
• Performed analysis and directed team to clean-up on-line panels for proper route, function, look, and feel and from this created real-time status of all touch points of the MARCS system for team members and management. Provided leadership, business and technical supported for a variety of MARCS system components (e.g. analysis / mapping data for conversion from legacy MARS system). Acted as the application DBA for the MOPAR team (grant access, create backup, restore of tables from/to production, etc). Provided progress updates to management and Interviewed individuals for staffing the department.

Confidential, Centerline, Michigan

Project Leader / Manager / Software Architect

Responsibilities:

• Directed, designed, mentored, and coordinated a team at Chrysler Service Contracts for an Income Recognition project to implement an IMS DB/DC - DB2 system, which provided a one time net profit greater than $36.8 million. I led a team for a project to implement an IMS DB/DC - DB2 system that interfaced the invoicing with sales system and corporate DIAL system involving over 5,600 dealerships. This project provided over $33 million per annum of extra business that would not have been achieved otherwise using CTX to communicate w/the third party supplier. Designed, developed, and supported a
• Confidential front-end for the accounts payable system. I worked with business to create Intellect/DB2 scripts to mine Service Contract data warehouse. Also, I contributed to systems and business knowledge to BPR and JAD sessions to help identify solutions. Used Solutions Delivery Methodology (SDM) as a framework to narrow the scope of projects and provide commitment via a signoff process. At anyone time I would Supervise three to six analysts/developers. Worked on fixed price, bids and contract negotiations and acted as customer and supplier interface for various systems. Provided management updates on project progress. Supported various critical systems and as Project Manager led / managed all financial systems. I would interview individuals for staffing the department. Directed, coached, and mentored teams to develop innovative processes.