Summary:

• Over 8 years of experience as a Business Analyst with results driven experience in requirements and quality management. MBA in Financial Services with excellent experience working with cross functional and multicultural teams across the world delivered responsibilities as Business Architect, Business Analyst Business Systems Analyst for various client assignments.
• Functional Domain experience includes Banking/Finance, Credit Card, Insurance, Retail, Information Security and ecommerce with leading clients including Asurion, Citibank, Intel, Amdocs, State Farm etc.
• Excellent understanding of requirement gathering, business process flow quality management.
• Experience in all phases of System Development Life Cycle SDLC including analysis, data modeling, object oriented analysis/design and design blueprints.
• Experience working with end users to create business requirements with development testing teams to create business level testing requirements and test cases.
• Deep experience in analyzing business requirements, developing process models, functional specifications, use cases, line of visibility lov diagrams using UML, MS Visio prepare wireframes using axure.
• Strong expertise in employing process-oriented methodology throughout the SDLC process including RUP Rational Unified Process , Agile and Water fall methodology etc
• Experienced in the use of agile approaches, including Extreme Programming, Test-Driven Development and Scrum.
• Experience working on various reengineering process flows using BPM tools like use cases and activity diagrams.
• Worked on Cost Analysis, ROI, financial modeling, and budgeting/control budget preparation.
• Proficient in developing Business Process Models, Use Case Diagrams and User Interfaces
• Experience working with various Asset Management solutions including Mutual Funds, Cash Management, Equity, Bonds Fixed Income various derivatives instruments including CDS, CDS Index, CDS Options, Equity Swaps, Interest Rate Swaps Exotic Options pre trade compliance on various settlement platforms for Straight through Processing STP .
• This candidate has very good communication and inter-personal skills with the ability to work independently and also in a team environment.

TECHNICAL SKILLS:

• RDBMS: SQL Server2000, SQL Server 2005
• Packages: MS Office, MS Visio, PowerPoint
• Methodologies: RUP-Rational Unified Process, UML
• Business Modeling Tools: Rational Rose, MS Visio, OOAD, SDLC, UML, RUP, ROI, JAD
• Reporting: Crystal Reports
• Testing Tools: HP Quality Center 9.2
• ERP: SAP FI /CO

Work Experience:

Confidential

Business Architect

Responsibilities:

• Worked to identify capabilities and business rules and participated in JAD sessions with various LOBs auto, fire, health, bank and mutual funds to identify common capabilities/requirements to be associated to maps using MEGA bpmn tool
• Worked on State Farm agents PFA account to identify pain points associated with return payments and developed business architecture recommendations
• Worked with application architects to implement business architecture solution as a part of complete business process reengineering of Agent's several UIs.
• Worked on creating BDD Business Decision Document to get approvals from senior management for various business rule initiatives
• Worked with various agency stakeholders to identify and minimize manual work done at the agency and payment centers for agent reimbursement.
• Worked with the blitz team and customer to identify and anticipate pain points based on the capabilities of the new STG billing system to be implemented.
• Participated in CA capability sessions of STG billing system on various billing and payment topics like manage payment, receive payment using business architecture maps developed in MEGA.
• Worked with various State Farm DCs Development Centers to develop and integrate business architecture maps related to Billing and Payment.
• Worked with SMEs and Business Analysts to identify business rules associated with the organizational units in Org Process maps in MEGA
• Created various custom reports on Business Architecture maps to correctly identify the various Business Rules, Data Elements and the associated Content Flow.
• Created Project Population utility in MEGA based on the various Requirements/Capabilities, Associated Business Rules and content flows for different phases.

Environment: MS Office, MEGA, HP Service Manager, SharePoint, Lotus Notes, JAD

Confidential

Business Analyst

Subscriber Billing: Asurion is one of the world's largest insurance providers for handheld devices. Subscriber billing project is a part of their financial services group FS . Financial Services group is primarily responsible for managing enrollments, billings, Claims processing, PCI compliance, POS and other financial transactions like deductibles, credit and direct debit transactions, Salvage non-return fees, and product non-return fees with various retail customers like Virgin, Wal-Mart, BT and Tesco. This project is executed using agile software development methodology

Responsibilities:

• Manage product backlog and project charter with scrum master, product manager and business group to get approvals
• Participated in the designing and development of software using agile development practices
• Work with third party payment processing services like GlobalCollect and PayPal to process various credit card and direct debit transactions with Visa, MasterCard, Amex and Carte Bleu Work with Global Collect to define various error codes for credit and direct debit transactions for claims and enrollment processing. This involved their reference data as well for various types of credit and direct debit transactions.
• Identify Business Rules and other parameters that affect refund rules for credit card transactions in UK and France and work with respective change management teams to get approval
• Translate business requirements into detailed System/Functional and Design specifications and work with PMO to develop and prioritize ROMs for each BRD in the Agile process
• Designed and coded application components in an Agile environment utilizing a test driven development approach.
• Created and maintained project tasks and schedules in as a part of Agile development
• Provided programming estimates, identified potential problems and recommended alternative solutions during agile development process
• Review system test plan and test cases as a part of integrating customer communication protocols into Moose and Aria subscriber billing system with in Agile development
• Manage Requirements including requirements validation for customer correspondence/communication using Microsoft CRM dynamics and integrating with TIBCO based on error codes from GlobalCollect. Correspondence is mainly sent for insufficient funds, termination, deceased, dunning and payment failure to customers.
• Facilitate Requirements Sessions and integrating them into quality center using HP
• Blueprint Requirement Center and create release documentation and artifacts.

Environment: MS Visio, MS Office, CA Clarity, Microsoft CRM, TIBCO, .Net, Agile

Confidential

Business Analyst/Information Security Consultant

The main scope of the project is to identify Citi and 3rd party applications which are not compliant with Citi CISS standards. Once identified we work with the application owners to bring them up to CISS standards through three different phases Discovery, Transition and Remediation using Archer tool. All security functions currently embedded within the businesses are moved to a centralized global center of excellence COE ISA fulfillment center. The end result is to reduce security risks by creating a centralized ISA model for various Citi applications including mutual funds, Bonds, forex, Bond trading CitiFx Pulse , retail banking, credit cards, SOX, Basel lI, PCI compliance and mortgage applications. This project is a result of a global directive from CIOs and above. It stems from an MBI which has identified corporate compliance gaps within some of the current embedded security functions. These Security functions within active directory include provisioning user IDs creating, deleting, and modifying entitlements , adding profiles, managing groups, entitlement reviews processing EERS reports.

Responsibilities:

• As part of the Citi GCT Global Consumer Technology and ISA Information Security Administration project, involved with application owners and team leads to identify non CISS Citi Information Security Standards compliance issues
• Gather user requirements, analysis and design reviews of data exchange solutions.
• Develop and apply organization-wide ID Administration models to support the migration from local ISA Information Security Administration groups to the Center of Excellence ISA fulfillment center.
• As a part of security analysis worked with various individual Citi Forex applications margin trading for retail investors and Bond trading platform CitiFx Pulse to build a single trading application for over 100 countries.
• Worked on various applications to support pre trade compliance on various settlement platforms including CitiFx Pulse bond trading platform
• Worked with the Remediation team to identify and analyze the ISA Information Security Administration functions to check for compliance and open CAP Corrective Action Plan , RA Risk Acceptance or RE Risk Exception for AML Anti Money Laundering , CitiFx Pulse Bond trading and Fraud prevention applications.
• Selected and implemented agile development practices according to the application requirements for every project
• Worked on various credit card applications to ensure PCI compliance and perform other ISA functions Information Security Administration .
• Interacted with the Subject Matter Experts SME's and stakeholders to get a better understanding of client business processes and gathered business requirements.
• Created detailed Process Control Manuals PCM and documentation for various Citi third party applications during the initial discovery phase of the project.
• Defined and updated PCM process control manuals for various applications by interacting with the application owners and Subject Matter Experts SME's .
• Performed extensive requirement analysis including data analysis and GAP
• Analysis on various Citi Mainframe and Bond trading platforms

Environment: MS Office, SOX, SQL, Archer, Access, CESAR, PAR, TOAD, Mainframe

Confidential

Business/Systems Analyst

The main scope of the project is to simplify SAP business process for the SM system manufacturing by implementing standard SAP business processes. The project involved analyzing and working with business users and retail customers across Asia to determine the effects of eliminating WBS from production orders.

Responsibilities:

• Worked with business groups across Asian manufacturing plants to analyze and implement standard SAP business processes.
• Involved in Configuring AR and customer master data involving different vendors producing similar raw materials for the R D department.
• Worked with cross functional teams to eliminate WBS work break down structures and change the Production Order type from ZRDV in the SAP system
• Constantly assessed the best business practices and technology constraints in implementing standardized solution.
• Performed research and fact-finding to develop business process models and functional and process specifications.
• Facilitated Joint Application Development JAD sessions by convening project sponsors, end-user representatives, development team members, sme, technical personnel, and all stakeholders to communicate and resolve any issues.
• Worked on reengineering the WBS process flow using various BPM tools like use cases and activity diagrams to develop new process flow blueprints
• Worked closely with the development team to help them understand Use Case Narratives.
• Conducted workshops with project stakeholders to verify and validate requirements.
• Handled the development of business requirement documents BRD resulting from JAD sessions and developed user interface modeling using UML techniques
• Gathered requirements from users used RequisitePro for documenting requirements.
• Maintain Requirements Traceability Matrix RTM using Rational Requisite Pro.
• Involved in JAD sessions with business users and SAP FI/CO functional team to differentiate all the raw materials between Intel owned and consigned in the SAP system.
• Performed process analysis and reengineering to design and adapt system requirements.
• Used MS Visio for create Use case Activity Diagrams in the Agile development process
• Proficient in using SharePoint for sharing documents over the internet.
• Followed object oriented design OOD to develop Use Cases and LOV Diagrams.
• Exposure to working on XML files during the course of the project.
• Performed responsibilities as directed within time frames and high degree of accuracy.
• Provided accurate input into budget process and contribute to meeting the actual targets.
• Maintained professional competence, knowledge skills to effectively complete responsibilities.

Environment: MS Visio, MS Office, SAP FI/CO, XML, HP Quality Center 9.2, Agile, Windows NT

Nomura Confidential

Business Analyst,

The project involved in design and implementation of a global derivatives trading platform using Java front end. The application allows traders and portfolio managers to trade multiple derivative instruments exchange traded and OTC with a common front end execution platform. The application interfaces with Reuters and Market for real time data, the accounting system and multiple VBA applications. System captures all market data needed to price trade these products, including Recovery Curves, Default Probabilities Correlations. It also generates credit-related risk reports P L, Industry Exposure, Counterparty Exposure and Issuer Exposure.

Responsibilities:

• Made detailed research analysis prepared a diagrammatic investment and trading process for derivatives instruments including CDS, CDS Index, CDS Options, Equity Swaps, Interest Rate Swaps, Exotic Options.
• Performed business specification BRD and data requirements, use case models, GUI, use cases, functional specifications and data flow diagrams, ER diagrams, unit testing and beta testing to create a library of financial modeling tools for our applications for the analysis and modeling of derivatives for valuation, pricing and simulation, interest rate risk assessment, cash flow forecasting, intraday quotations from data feeds, contract specifications, trade capture, trading, trade processing and settlement, compliance, risk management as per ISDA and FpML standards/specifications for various trading platforms including Bond trading.
• Coordinated with various data feeds Reuters, Bloomberg, Markit for market data, reference data, counterparty data, and credit data mapped them to the oracle database for credit derivatives pricing, corporate bonds, municipal bonds and analytics
• Collaborated with Change Management Group and IT to prepare a detailed derivatives infrastructure for trading for implementing the derivatives trading application a diagrammatic flow of investment process , trading , data transaction between application, pricing and analytics , database , data feeds and back office integration trade confirmations, processing, settlement, collateral management, market data , portfolio valuation including bond rating and accounting
• Made detailed analysis and work flow diagrams for derivatives trading which included - preparation of market reference data, analysis decision support, modeling a contract, preliminary instrument setup on the application
• Developed customized reports for front office using PL/SQL and Crystal Reports which included trading data portfolio performance, holdings reports, end of day reports, broker summary reports, prime brokerage reports, risk analytics reports, TCA cash forecast report
• Involved in preparing Business Process Documents, Work flow analysis by interacting with designers, architects and developers to define Object models and Data flow models
• Developed, documented, and analyzed current and proposed process flows covering all the functionality to satisfy business requirements
• Analyzed systems and data to identify functionality gaps for front end module, Trade Worksheet and Back office Module for various CDS and asset management platforms which includes fixed income, annuity, mutual funds and bonds.
• Involved in manual trade data reconciliations, analyzing the chart of accounts, tracking the GL transactions and validating them from their mainframe systems
• Participated in each phase of the SDLC following Iterative methodology
• Prepared a project plan using MS Project and assigned tasks and responsibilities
• Held intermediate sessions to understand obstacles in system development lifecycle
• Verified that the requirements are testable and generated testing objectives and assisted QA testers with the development of the test plans.

Environment: Java, Crystal Reports, PL/ SQL, HP Quality Center, XP, Visio, MS Project, MS Office, Mainframe

Confidential

Business Analyst

Worked on Wireless number Portability WNP and SOA interface impact assessment. The project involves facilitating communication with Number Portability Administration Center NPAC through a mechanized Service Order Administration SOA .

Responsibilities:

• Prepare requirement document for the Billing Application and release for the new circles.
• Participated in business requirement, functionality specification and test case reviews.
• Worked with development team to resolve issues and suggestions there by.
• Interacted with the Subject Matter Experts SME's and other stakeholders to get a better understanding of client business processes and gathered business requirements.
• Conducted JAD sessions for eliciting requirements from Business owners and user experience specialist. Created process workflows, functional specifications and project initiation artifacts as apart of the agile development process
• Developed Use-Case diagrams, detailed Use Cases and Test Cases and actively involved in designing the Functional Specifications for the product.
• Involved in preparing the Test data to meet client requirements.
• Prepared and maintained Traceability Matrix.
• Worked extensively with the users and with different levels of management to identify requirements, use cases and to develop functional specifications.
• Performed Integration testing, system testing and regression testing on high-level functionality of previous releases to ensure new code/configuration has not adversely impacted code already in production.
• Followed object oriented design OOD to develop Use Cases, LOV and Activity Diagrams.
• Documented detailed use cases to translate high-level requirements into system/ functional specifications
• Performed requirements analysis and design using Rational Rose and Requisite Pro.
• Worked closely with the development team to clarify and understand functionality, resolve issues and provide feedback from the UML diagrams.
• Defined business processes, identified gaps, evaluated requirements and change requests, managed scope and transferred knowledge.

Environment: MS Office, MS Visio, Rational Requisite Pro, RUP Methodology, COBRA, Windows.

Confidential

Business Analyst

The project involved building on-line mortgage processing system where customers can check their application status, view existing mortgage application, refinance or work on home equity account. Several mortgage tools and calculators were also developed.

Responsibilities:

• Participated in the research and development of business opportunities and ideas within the scope of the project.
• Conducted interviews with key business users to collect requirements and business process information.
• Performed extensive requirement analysis including data analysis and GAP analysis.
• Developed business requirement specification documents as well as high level project plan.
• Designed and developed project document templates based on Agile methodology.
• Created Use case Models using Rational Rose to indicate Actors and Use cases in various Business Processes.
• Set up definitions and process for test phases including product test, integration test, system test and User Acceptance Test UAT .
• Worked on the impact of changing requirements on the mainframe application during change management procedure.
• Analyzed operational procedures and methods to recommend changes for improvement, with an emphasis on automation and efficiency.
• Prepared project reports for management, assisted project managers in the development of weekly and monthly status reports, documented process flows, policies and procedures.
• Created Traceability Matrix to reflect how the Business Requirements, at a high level, will be satisfied throughout the lifecycles Requirements, Design, Build and Testing of the project.
• Understood core processes of the department to provide input on reverse engineering and to develop new blueprints for the process flow
• Closely worked with development team to make sure whether the software application fits within the architecture and has the required behavior
• Overseen change control to ensure that all system revisions, upgrades, and enhancements are thoroughly tested and documented to ensure business as usual.
• Translated insurance analysts and surveyors requirements into functional specifications for the development of insurance online system managed changes to those specifications.

Environment: MS Visio, SOX, RUP 2002, UML 2.0, MS Word, UML, SQL, J2EE

Confidential

Business Analyst

The project involved developing an interface for the system to interact with 3rd party credit reporting agencies like Equifax and DMV bureaus to issue a quote.

Responsibilities:

• Worked extensively with various stake holders, project teams and management to analyze and identify the As Is and the To Be business processes.
• Analyzed business needs, created and developed new functionality to meet real time data integration that facilitated decision-making.
• Created extensive questionnaires for performing GAP analysis and documented the gaps between the current capabilities and the desired requirements.
• Design, document and present functional story board designs to show the benefits of a web based system.
• Participated in planning and review meetings with engineering, QC, documentation, product management, customer service leads and Subject Matter Experts.
• Extensively involved with creating functional artifacts including detailed use cases, activity and work flow diagrams, traceability matrices and test plans
• Documented detailed use cases to translate high-level requirements into system/functional specifications
• Produced detailed description of user stories, business rules, flows, and data elements required developing new and modifying existing products.
• Established traceability between business use cases, low level/detailed use cases and software requirements specifications.
• Translated insurance analysts and surveyors requirements into functional specifications for the development of the insurance online system manage changes to those specifications.
• Worked closely with stakeholders to define, build, deliver maintain web based applications.
• Tracked key project milestones project plans and/or resources to meet customer needs.
• Identified and documented definition needs for project glossary.
• Conducted JAD sessions with business stakeholders to elicit business systems and business processes.

Environment: MS Visio, MS Word, MS Project, SQL, MS Excel